Kia Ora, Thank you very much for your great review

Thank you very much for the great Review, all the best to you

Thanks for your amazing feedback! I am pleased you had a great time - we look forward to welcoming you back.

Thank you for your feedback, we are glad that you had an enjoyable stay with us. All the best with the rest of your travels.

Thanks for the feedback

Kia Ora Simba, thanks for your feedback

Kia Ora Cyree, Thanks for your nice feedback

Kia Ora Paula, Thanks for your feedback, surprised to hear about this bad review considering you booked the wrong category and blaming us , if you look under your Expedia booking, you can clearly see you booked a eco double with shared bathroom .

Thanks for the feedback

Kia Ora Anthony,Thank you for your feedback

Kia Ora Susan, Thank you for your feedback

Kia Ora Yann, Thank you for your feedback.

Kia Ora Zef, Thank you for your great feedback.

Kia Ora Noriaki, Thanky you for your great feedback

Thank you for your feedback

Thank you for the feedback, our reception is actually open 8am-8pm with oncall staff 24hrs.

Kia Ora Callum, Thank you very much for your feedback . Haka Taupo Team

Kia Ora Wun-Hsi, Thank you very much for your kind feedback.Haka Taupo Team

Kia Ora Madhav,Thank you for your review.

Thank you for your review

Thank you for the great review.

Sorry to hear you had such a bad experience. We will investigate this further to prevent this mistake happening again.

Thank you for the great feedback.

Kia Ora We’re happy you had a fantastic time with us! Thanks for your trust. We’re thankful for amazing customers like you. We hope to see you again soon!Ngā mihi,Reservations Team

Kia OraWe are glad to have you as our customer. Thank you for sharing your kind words with us. It means a lot to us and our entire team! We look forward to improving our service over time and look forward to seeing you soon!Ngā mihi,Reservations Team

Kia Ora Kolovula,Thank you for taking the time to provide your feedback. I’m so sorry to hear you had a frustrating experience. We apologize that our service did not meet your expectations. Your comments allow us the opportunity to do better. We are looking into the issue and hope to resolve it promptly. Please do not allow this isolated incident to stop you from giving us another chance.Ngā mihi,

Kia Ora Wilfredo,We’re happy you had a fantastic time with us! Thanks for your trust, we’re thankful for amazing customers like you. We hope to see you again soon!Ngā mihi,Reservations Team Haka Lodge Taupo

Kia Ora We’re happy you had a fantastic time with us! Thanks for your trust, we’re thankful for amazing customers like you. We hope to see you again soon!

Good Morning Cha Mee, Thank you for staying with us. Thank you for the good feedback, we don't allocate parking as we have free parking around the whole property so there are always plenty of car parks available on several streets.

Kia Ora We’re happy you had a fantastic time with us! Thanks for your trust, we’re thankful for amazing customers like you. We hope to see you again soon!Ngā mihi,Reservations Team Haka Lodge Taupo

Kia Ora We’re happy you had a fantastic time with us! Thanks for your trust, we’re thankful for amazing customers like you. We hope to see you again soon!Ngā mihi,Reservations Team Haka Lodge Taupo

Kia Ora We’re happy you had a fantastic time with us! Thanks for your trust, we’re thankful for amazing customers like you. We hope to see you again soon!Ngā mihi,Reservations Team Haka Lodge Taupo

Kia Ora We’re happy you had a fantastic time with us! Thanks for your trust, we’re thankful for amazing customers like you. We hope to see you again soon!Ngā mihi,Reservations Team Haka Lodge Taupo

Kia Ora We’re happy you had a fantastic time with us! Thanks for your trust, we’re thankful for amazing customers like you. We hope to see you again soon!Ngā mihi,Reservations Team Haka Lodge Taupo

Kia ora Jeanette, Thank you for taking the time to share your feedback, We are glad you enjoyed the location and hope to welcome you again soon.

Kia ora Annalie, Thank you for taking the time to share your wonderful review - we hope to welcome you again soon. Nga mihi

Kia ora Sanne, Thank you for taking the time to share your review, we are very sorry for the noisy rugby team, we have many groups staying with us throughout the year with much better behavior, sorry you had to go through this. . Nga mihi Haka Lodge Taupo

Kia ora Jono, Thanks for taking the time to share your review, We are sorry you felt that you were not attended to straight away, I am sure our staff member came as soon as he saw you. Nga mihi

Kia ora Madhav, Thank you for your lovely review, We hope to welcome you again soon. Nga mihi

Kia ora, When bed bugs were reported to us by you, We stripped everything, washed linen, checked mattress protectors, blocked the room and JAE Pest-control fumigated the room and confirmed no traces of bedbugs. If you would like to discuss this further please give us a callNga mihiWe blocked the room, fumigated the room by JAE Pestcontrol, they confirmed no traces of bed bugs.Most customers refused to help investigating apart from 2 pax , they stayed previously at Rock Solid backpacker in rotorua which still has not replied to any phone calls or email I sent. Also Turangi River Lodge was notified but they had no signs of bed bugs after their investigation.We treated the 2nd room with Kiwicare Bed bug prest control and a pesticide bomb as they were no signs again .Likely were mozzie bites , all our outdoor lights are on during nights and by the windows and ceilings are full of dead flies pretty much daily....so we will get those complaints again a lot dring spring

Kia ora Sandy, Thank you for taking the time to share your review, Apologies, you are right there are a lot of stairs on our property. We hope that it wasn't too much of a hassle for you. We hope to welcome you again soon.

Kia ora Carlos, Thank you for taking the time to share your review, We are glad you enjoyed your stay and we hope to welcome you again soon.

Kia ora Jon, Thank you for taking the time to share your review, We hope to welcome you again soon. Nga mihi

Kia ora Anonymous, Thank you for taking the time to share your feedback with us, I can assure you that we are absolutely not a party lodge. However, as all properties do we sometimes have to deal with noisy guests. I am sorry that you felt unsafe, we do have a newly employed onsite staff member who started yesterday and is available for any issues or concerns. Nga mihi

Kia ora Jayel Mica, Thank you for taking the time to share your review, we hope to welcome you again soon.

Kia ora Thomas, Thank you for taking the time to share your experience. We are taking your feedback very seriously and will have a look into our process in Housekeeping. Nga mihi Timo

Kia ora Charlie, Thank you for taking the time to share your feedback with us, It's a fantastic location isn't it, we are glad you enjoyed your stay. Nga mihi Timo