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Recensioner av Castle Harbour

3 out of 5
Castle Harbour
Avenida San Francisco, 12, Arona, CN

Recensioner

7,2

Bra

10 - Fantastiskt i betyg. 5 av 19 recensioner" "
8 - Bra i betyg. 7 av 19 recensioner" "
6 - Okej i betyg. 3 av 19 recensioner" "
4 - Dåligt i betyg. 3 av 19 recensioner" "
2 - Väldigt dåligt i betyg. 1 av 19 recensioner" "

7,0/10

Renlighet

7,8/10

Personal och service

7,4/10

Bekvämligheter

7,2/10

Boendets skick och faciliteter

Recensioner

8/10 Bra

Åke

Reste i grupp
Gillade: Personal och service
Ett ganska slitet hotell med små rum. Ligger långt från stranden med en något jobbig uppförsbacke.
Bodde här 7 nätter i november 2019

8/10 Bra

Julia

Reste med sin partner
Gillade: Bekvämligheter
The staff were lovely and the breakfast options were okay ( british breakfast options mostly). Our room was very spacious and we had a balcony, but the cleanliness isnt great, you can tell the place is a bit older, some of our sheets had holes in it and the bed/pillows werent the most comfortable. Overall decent though, we had everything we needed and it was easy to cook at home as we had a nice hob, oven and a big fridge. I would say the three star rating is accurate. Also close enough to the beach(~20min walk) and restaurants (~10min walk)
Bodde här 6 nätter i mars 2023

6/10 Okej

Patrick Fernand

Reste med sin partner
Odeur d'égout sur toute la durée du sejour depuis les salles de bains et l'evier de cuisine - il s'agit d'un appart-hotel - très peu de vaisselle - aucun produit de base comme du sel, poivre vinaigre, huile, il a fallu tout acheter - au 9e etage, l'ascenseur s'arrêtant au 8e ! - wifi payante et très instable - parking gratuit mais sur la route ! - peur mieux faire !!!
Bodde här 7 nätter i mars 2023

2/10 Väldigt dåligt

michael

Gillade inte: Renlighet och rummets bekvämlighet
Nightmare at castle harbour
we arrived as soon as we opened the door it smelt really horrible stayle smoke and musty i bought aur freshner but didn't help i think apartment 322 should be taken off the sight it was disgusting we had cig burned sheets the drawer taken out off the washing machine so we couldn't use it the residents are very unsociable and rude the apartment is halfway up a mountain and no where near the beach it absolutely ruined ny holidays the worst place i have ever had the misfortune to stay in please dont ruin anyone elses holiday nothing in the apartment was clean or without cig burns -0 i rate it
Bodde här 7 nätter i december 2021
Svar från Susan 21 dec. 2021
Hello, We are sorry that you did not enjoy your stay at Castle Harbour. We always address any issues with the apartments immediately if we are made aware of it. We do not advertise that the apartments have washing machines, if they do they are for the use of the private owner which is why the powder dispenser drawer is removed. In all our advertising our location is stated as in "an elavated position" approximatley 15 minutes walk from the beach front. We welcome new clients and repeat clients who return to Castle Harbour several times a year. Reservations Office

10/10 Fantastiskt

TARCISIO

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
La struttura è in cima a una collina,con con il servizio taxi molto economico non è un problema. Pulizia delle parti comuni come dell'appartamento molto buono.bella piscina riscaldata con sdraio e ombrellone a pagamento 2 €.buon rapporto prezzo qualità.
Bodde här 16 nätter i augusti 2021
Svar från Andrea, reservas 15 sep. 2021
Muchas gracias por sus comentarios, nos alegra que haya disfrutado su estancia y esperamos verlo pronto en Castle Harbour Un saludo

10/10 Fantastiskt

Graham

Gillade: Renlighet och rummets bekvämlighet
Fantastic
Amazing place
Bodde här 7 nätter i oktober 2020

8/10 Bra

Leon

Gillade: Renlighet och rummets bekvämlighet
Nice . Nice .Nice
Nice apartment with everything you need . Nice view of the bar and pool . Nice large balcony area .
Bodde här 7 nätter i oktober 2020
Svar från Susan 18 nov. 2020
Hello, We appreciate your time in posting your review and happy that you enjoyed your stay at Castle Harbour, we look forward to seeing you again in the future.

10/10 Fantastiskt

Gareth

Gillade: Renlighet och rummets bekvämlighet
Nice complex
Nice 1 bed apartment with ample room and massive balcony. Swimming Pool is a good size with a poolside snack bar. Pool is well maintained and cleanliness due to covid regs was fantastic. Highly recommended. In a nice part of town, ample streetside parking for hire car
Bodde här 5 nätter i september 2020
Svar från Susan 11 sep. 2020
Hello, Thank you for taking the time to post your review following your stay at Castle Harbour, we look forward to seeing you again in the future.

6/10 Okej

C

Reste med familjen
Gillade inte: Renlighet
won't recommend this hotel/apartment
Room is not what we expected! We book an upgrade room that looks more modern. But when we got there, the room that we had is the one that we are trying to avoid. The room looks worn out and old. Their reason is that the picture we saw on hotels.com is all occupied! And the hotel didn't give is the money back. They just told us that they will let us know when its available. Are you kidding me!!! Seen some hair strands on bed sheets, really disgusting! The most worse is we saw small cockroach on the floor. I'm not scared of cockroach, but my husband and son was terrified. The television is not working and only had celling fan that is so slow. The bedroom had cot bed, don't know why coz we don't have baby. The bed is quite comfy which is good. Kitchen is good size and we can cook whenever we want. Pool is good size and clean. There's not a lot of people due to covid. The apartment is about 20mins to the beach and approximately 30mins to city centre. If you want to get a bus, you have to walk 12mins to main bus station and buy a card for €2 plus top up to place you want to go. So don't expect that the driver will speak English, i mean mostly. I have to find my way and my google map is been very useful.
Bodde här 8 nätter i juli 2020
Svar från Susan 10 aug. 2020
Hello, I spoke with your husband regarding the photos you had as you were expecting to be allocated to the apartment shown on the webpage who you booked with. I explained that any photos are a sample of the types of apartments we have and as that particular apartment in the photo was occupied, I did say that I would contact you should another similar apartment become available. Cleaning/Maintenance- you did not advise us of any cleaning or maintenance issues during your stay, we address any issues immediately if we are advised. As a country with a tropical climate we do get cockroaches from time to time that can fly into apartments. Bus drivers here are not required to speak English.

10/10 Fantastiskt

Verifierad resenär

Gillade: Rummets bekvämlighet
Bodde här 5 nätter i juli 2020

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 6 nätter i februari 2020

4/10 Dåligt

Verifierad resenär

Reste i grupp
Gillade: Personal och service och boendets skick och faciliteter
Gillade inte: Renlighet
dårlig renhold både ute og inne. ok leilighet. stille område
Bodde här 5 nätter i februari 2020
Svar från Susan 18 feb. 2020
Hello, Thank you for taking the time to post your review, if we know the apartment number we could address the cleaning issues you have mentioned.

10/10 Fantastiskt

Thomas

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great place for family vacation
We had a great 3 bedroom apartment with sun on the terrace from 10 am to sunset. 15 min walk to the beach. Perfect place for a family holiday.
Bodde här 7 nätter i februari 2020
Svar från S 18 feb. 2020
Hello, Thank you for taking the time to post your review, and we are glad that you experienced a good holiday at Castle Harbour, we hope to see you again soon!

8/10 Bra

Verifierad resenär

Bodde här 9 nätter i december 2019

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 7 nätter i december 2019

8/10 Bra

Verifierad resenär

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Room service too infrequent Otherwise fine.staff pleasant and helpful..
Bodde här 14 nätter i november 2019

6/10 Okej

Verifierad resenär

Reste med familjen
Gillade: Personal och service och bekvämligheter
I personally liked the property itself , it was just that it wasn't cleaned enough ....once in the week we were there ! We ended up cleaning round ourselves and luckily we found clean towels in a chest in the wardrobe because these weren't changed either !
Bodde här 7 nätter i november 2019
Svar från Susan - office manager 11 nov. 2019
Hello, Please could you advise which apt you were in as some of the apartments are privately owned and therefore have different cleaning schedules to those of Castle Harbour SL. We are pleased that you liked the property in general and look forward to seeing you again.

4/10 Dåligt

Verifierad resenär

Reste med sin partner
Gillade: Renlighet och bekvämligheter
The staff are very nice. But there were two large building sites right next to the apartments and no one told us, the noise was horrendous and ended staying away.
Bodde här 8 nätter i september 2019
Svar från susan 19 sep. 2019
Hello, The apartment complex on the other side of the road from Castle Harbour is having a full renovation programme, this complex has nothing to do with Castle Harbour and we have no control over any building work taking place at another complex. Castle Harbour SL avoided allocating any guests in apartments where the balconies overlooked this building work. Any other guests in private apartments does not come under Castle Harbour SL and has no responsibility for those guests. We hope that we will see you again Regards Susan Castle Harbour SL

4/10 Dåligt

Verifierad resenär

Reste med sin partner
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
Personale gentile. Organizzazione pessima, francamente non ci tornerei nemmeno se fosse gratis. La stanza aveva problemi che non sono stati risolti, per pagare è stato un parto perché il sabato e domenica (anche se risulta il check out in tali giorni) NON È POSSIBILE PAGARE perché la responsabile dei pagamenti il fine settimana non lavora. Organizzazione davvero pessima !!!
Bodde här 7 nätter i augusti 2019