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Recensioner av Hilton Puckrup Hall Hotel & Golf Club, Tewkesbury

4 out of 5
Hilton Puckrup Hall Hotel & Golf Club, Tewkesbury
Puckrup, Twyning, Tewkesbury, England

Recensioner

8,4

Väldigt bra

10 - Fantastiskt i betyg. 405 av 946 recensioner" "
8 - Bra i betyg. 379 av 946 recensioner" "
6 - Okej i betyg. 103 av 946 recensioner" "
4 - Dåligt i betyg. 43 av 946 recensioner" "
2 - Väldigt dåligt i betyg. 16 av 946 recensioner" "

8,8/10

Renlighet

8,8/10

Personal och service

8,6/10

Bekvämligheter

8,2/10

Boendets skick och faciliteter

8,0/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Carsten

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2018

6/10 Okej

Steve

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The restaurant food choice was not appropriate for the hotel. If i had wanted to be served microwave pizza or burger i could have gone to the local petrol station.
Bodde här 2 nätter i maj 2024

10/10 Fantastiskt

Arthur

Gillade: Boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Ahmet Donmez 15 apr. 2024
Dear Arthur,Thank you for choosing Hilton Puckrup Hall and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to our hotel.Kind Regards, Ahmet DonmezGeneral Manager

6/10 Okej

Richard

Bodde här 1 natt i april 2024
Svar från Ahmet Donmez 26 apr. 2024
Dear Richard,Thank you for choosing Hilton Puckrup Hall and for taking the time to offer your feedback. We hope that you enjoyed your visit, and we hope to see you again on a future visit to our hotel.Kind Regards, Ahmet DonmezGeneral Manager

8/10 Bra

Nigel

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Ample FREE parking , please don’t start charging it’s rude , very helpful staff , there was no Guinness at the bar , so they specifically went to to cellar to get a can (bit bizarrely that they only brought one can up , was tempted to order a second can , just for fun )
Bodde här 1 natt i februari 2024
Svar från Ahmet Donmez 19 feb. 2024
Dear Nigel,Thank you for choosing Hilton Puckrup Hall and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to our hotel.Kind Regards, Ahmet DonmezGeneral Manager

8/10 Bra

Anna

Bodde här 1 natt i januari 2024
Svar från Ahmet 30 jan. 2024
Dear Anna,Thank you for choosing Hilton Puckrup Hall and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to our hotel.Kind Regards, Ahmet DonmezGeneral Manager

6/10 Okej

Paul

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
Nice hotel, odd customer service
Odd business model from a ‘luxury’ hotel chain, if you’re not a Gold/Silver member you won’t be given a bottle of water for your room and there are parking restrictions in some areas for the same reason.
Bodde här 1 natt i januari 2024
Svar från Ahmet 18 jan. 2024
Dear PaulThank you for reviewing your stay with us, I am sorry to read that you did not enjoy your experience at our property. It is a Hilton wide policy to offer water to those Hilton Honours members who are a silver, gold & diamond level member. We also offer preferential parking for those who are diamond members as a thank you for their loyalty.For any inconvenience experienced I would like to apologise on behalf of my entire team. Kind Regards, Ahmet DonmezGeneral Manager

10/10 Fantastiskt

Mym

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i december 2023
Svar från Ahmet 18 jan. 2024
Dear MymThank you for choosing Hilton Puckrup Hall and for taking the time to offer your rating. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to our hotel.Kind Regards, Ahmet DonmezGeneral Manager

10/10 Fantastiskt

Russell

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Fantastic family holiday hotel
I travel a lot for work and have to say this is one of the nicest hotels I've used in quite a while. This was a family trip with 2 adults and 2 children (1.5 & 4 y) The staff were fantastic with both the kids and adults. There was a kids activty room and kids activity sheets given to us on check in which was a nice touch and the kids loved the stickers. The 2 double beds were fine for us all to get into and the supplied crib also safe and cosy for the baby. Only slight gripe was only 4 little milks for the family although again reception got us extras. The pool was good for adults and kids, although there is no family changing room which made it slighly hard for us to all get changed this was only a minor inconvenience. Breakfast plentyful and a wide range for all tastes, also bonus points for a having a wide range of alternatives milks and GF options too. Checkin and checkout were smooth with no issues. The hotel is well looked after, as are the grounds but the real gem is the staff which were excellent!
Bodde här 1 natt i december 2023
Svar från Ahmet 18 jan. 2024
Dear RussellWe are delighted to receive your fantastic review of Hilton Puckrup Hall.Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future. Kind Regards, Ahmet DonmezGeneral Manager

10/10 Fantastiskt

Anthony

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från Ahmet 18 jan. 2024
Dear Anthony,Thank you for choosing Hilton Puckrup Hall and for taking the time to offer your rating. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to our hotel.Kind Regards, Ahmet DonmezGeneral Manager

6/10 Okej

Ellie

Bodde här 1 natt i december 2023
Svar från Ahmet 18 jan. 2024
Dear Ellie,Thank you for leaving a rating for your stay with us, I am sorry to read that you did not enjoy your experience at our property. For any inconvenience experienced I would like to apologise on behalf of my entire team. Kind Regards, Ahmet DonmezGeneral Manager

10/10 Fantastiskt

Christine

Bodde här 1 natt i november 2023
Svar från Ahmet 18 jan. 2024
Dear Christine,Thank you for choosing Hilton Puckrup Hall and for taking the time to offer your rating. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to our hotel.Kind Regards, Ahmet DonmezGeneral Manager

10/10 Fantastiskt

Elizabeth

Bodde här 1 natt i november 2023
Svar från Ahmet 18 jan. 2024
Dear ElizabethThank you for choosing Hilton Puckrup Hall and for taking the time to offer your rating. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to our hotel.Kind Regards, Ahmet DonmezGeneral Manager

8/10 Bra

Sheikh

Gillade: Renlighet, personal och service och boendets skick och faciliteter
I wanted a place to pray before leaving a conference and staff gave me a free late checkout so that I can do my afternoon prayers. Great service and thank you
Bodde här 1 natt i november 2023
Svar från Ahmet 18 jan. 2024
Dear Sheikh,It was a great pleasure to have you stay with us. Thank you for taking the time to write such a lovely review. Our team is committed to providing high-quality customer service, and to always exceed your expectations. Thank you for recognise our team members, they will be delighted to hear your kind words. We all hope to have the pleasure of welcoming you back in the future. Thank you for choosing to stay at Hilton Puckrup Hall.Kind regardsAhmet DonmezGeneral Manager

10/10 Fantastiskt

Ryan, Reading

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Fantastic customer service
Bodde här 2 nätter i november 2023
Svar från Ahmet 18 jan. 2024
Dear Ryan,We are delighted to receive your fantastic review of Hilton Puckrup Hall.Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future. Kind Regards, Ahmet DonmezGeneral Manager

8/10 Bra

Neil

Bodde här 2 nätter i november 2023
Svar från Ahmet 18 jan. 2024
Dear Neil,Thank you for choosing Hilton Puckrup Hall and for taking the time to offer your rating. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to our hotel.Kind Regards, Ahmet DonmezGeneral Manager

2/10 Väldigt dåligt

Penny

Bodde här 1 natt i november 2023

10/10 Fantastiskt

Richard

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2023

10/10 Fantastiskt

Andrew

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great hotel
Excellent hotel. Staff friendly and welcoming, fabulous building. However whilst quality and variety of breakfast food was excellent unfortunately the “hot” breakfast items were only warm. It would have helped in the plates had been warm too,
Bodde här 1 natt i november 2023

10/10 Fantastiskt

Mark

Reste med familjen
Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Sunday night stay and it was very quiet. Breakfast was excellent value. Only disappointed was the cleanliness was a bit poor with cobwebs in the bedroom and more in the bathroom which were all to visible and had clearly been there for some time.
Bodde här 1 natt i oktober 2023

10/10 Fantastiskt

Daran

Bodde här 2 nätter i oktober 2023

10/10 Fantastiskt

John

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nice comfortable country hotel
Bodde här 3 nätter i september 2023

10/10 Fantastiskt

Brian

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
An enjoyable stay
The reception staff were very welcoming and efficient. The room was well appointed although there was no heating on this chilly evening. This was quickly attended too after one call to reception, who provided a good portable heater. The dinner in the dinning room was first class, as was the breakfast.
Bodde här 1 natt i oktober 2023

8/10 Bra

Ingrid

Bodde här 1 natt i september 2023

10/10 Fantastiskt

Paulo

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Amazing place, nice spa and very friendly staff.
Bodde här 1 natt i september 2023

8/10 Bra

Michael

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
Staff very friendly, Beth that checked us in was extremely friendly and helpful and even gave us a card and bottle of Prosecco when I told her it was our 25th wedding anniversary! Such a lovely gesture. Room was spacious although could do with updating
Bodde här 1 natt i september 2023

10/10 Fantastiskt

Marguerite

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Wonderful Family Friendly Hotel
Brilliant stay, very comfortable and lovely staff. Excellent place to stay with a family and will definitely visit again.
Bodde här 1 natt i augusti 2023

10/10 Fantastiskt

TRINA

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great facilities and location. Lovely for families members of staff very friendly and helpful.
Night time view lit up
Bodde här 2 nätter i augusti 2023

8/10 Bra

Kouami

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i augusti 2023

8/10 Bra

Peter

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Gillade inte: Rummets bekvämlighet
Lovely Hotel, food very good although a limited menu. Breakfast was good Room was lovely but bed and pillows very uncomfortable
Bodde här 3 nätter i augusti 2023

10/10 Fantastiskt

Jackie

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i augusti 2023

10/10 Fantastiskt

Kevin

Bodde här 1 natt i augusti 2023

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
2 night visit
Friendly, efficient staff, great breakfast, good sized room, nice pool. Not an issue during our stay but noticed there was no air-con.
Bodde här 1 natt i augusti 2023

10/10 Fantastiskt

Barney

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very helpful staff. Very friendly. Great hotel all round!
Bodde här 1 natt i augusti 2023

10/10 Fantastiskt

Chris

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Good
Bodde här 2 nätter i juli 2023

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Overall good, some room for improvement...
The hotel stay was good. Service good. Restaurant menu no longer as good as before. Very limited options, also vegetarian option and mocktails.not many healthy options on menus.
Bodde här 4 nätter i juli 2023

10/10 Fantastiskt

Maggie

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Enjoyed
Bodde här 3 nätter i juli 2023

10/10 Fantastiskt

MICHAEL

Bodde här 1 natt i juli 2023

8/10 Bra

Miquelina

Gillade: Personal och service
Not value for money
There was a lot missing and we had to ask for it. We travelled as a couple but found only one pair or sleepers, one shower cup. Toilet paper was missing, tissue box had only 6 tissues nd we had to ask for replacement. The room was serviced at 20h on our first day nd we had to request it twice!! The staff however was extremely nice nd always ready to help
Bodde här 5 nätter i juli 2023

10/10 Fantastiskt

Maurice

Bodde här 1 natt i juli 2023

10/10 Fantastiskt

Philip

Bodde här 3 nätter i juli 2023

10/10 Fantastiskt

Jean

Bodde här 2 nätter i juli 2023

6/10 Okej

A

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Receptionist at check-in looked like he needed a good wash and was scruffy. We went out for the day and returned at 16.45hrs and the room had not been touched Receptionist reckoned they had problems with housekeeping. The Rooms are looking dated and in need of a refresh. On a positive note the public areas are very nice with good service in the restaurant and a very good breakfast
Bodde här 2 nätter i juni 2023

4/10 Dåligt

Verifierad resenär

Reste med familjen
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Cleanliness not good
Reception staff on arrival were excellent. Kids pack was gratefully received. Our room was dirty, the carpet had not been vacuumed, it was stained and there were sweet wrappers.The room also felt really dated, and the sofa bed had not been made up. The pool area and changing rooms were also dirty and looked tired (used tissues and dead insects around the pool, doors missing from cubicles in the changing rooms. Food in the bar was average and overpriced. Tiny bowl of soup, roasted garlic flatbread was basically two pieces of buttered toast. Didn't bother with breakfast which was included with our room rate.
Bodde här 1 natt i juni 2023

4/10 Dåligt

Anthony

Reste med familj och småbarn
Gillade inte: Personal och service
Not enough staff to deal with customers, resulting in lots of delays. Our room had very dated decor and was extremely humid upon arrival, opened the window to see all the rubbish bins and load in area. It smelled very badly, so we had to close the window immediately and suffer the humidity. That night, went to dinner with my kids. Pizza was £19. Pizza!!! Woken in the morning at 6am by the arrival of trucks unloading. Even with the windows closed, loud. Very much looked forward to leaving...
Bodde här 1 natt i maj 2023

10/10 Fantastiskt

Glenn

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Beautiful hotel grounds and great stay.
We had a fantastic overnight stay here. The staff were so friendly on arrival and departure. The hotel was lovely and peaceful and my little boy, who is 8, was definitely considered by the reception staff and also the staff working around the grounds, making recommendations to keep him amused and occupied. A great hotel that we will definitely visit again and again!
Bodde här 1 natt i juni 2023

10/10 Fantastiskt

Lorena

Bodde här 1 natt i maj 2023

10/10 Fantastiskt

Aran

Bodde här 1 natt i maj 2023

8/10 Bra

Michael

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Excellent lovely bedrooms great breakfast and fantastic grounds overlooking the golf course
Bodde här 2 nätter i maj 2023

10/10 Fantastiskt

Keith

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Puckrup Pleasures.
A very pleasant location in the countryside. A very nice room with a view of the terrific golf course. Friendly staff and good food. Lovely comfy bed.
Bodde här 2 nätter i maj 2023