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Recensioner av Fairfield Inn & Suites by Marriott Texarkana

2.5 out of 5
Fairfield Inn & Suites by Marriott Texarkana
4209 Mall Drive, Texarkana, TX

Recensioner

8,4

Väldigt bra

10 - Fantastiskt i betyg. 509 av 1001 recensioner" "
8 - Bra i betyg. 269 av 1001 recensioner" "
6 - Okej i betyg. 93 av 1001 recensioner" "
4 - Dåligt i betyg. 79 av 1001 recensioner" "
2 - Väldigt dåligt i betyg. 51 av 1001 recensioner" "

8,6/10

Renlighet

8,8/10

Personal och service

8,2/10

Bekvämligheter

8,4/10

Boendets skick och faciliteter

8,4/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Lukas

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
It does the job! Clean and comfortable just off the freeway.
Bodde här 1 natt i mars 2022
Svar från Julie- Operations 6 maj 2022
Thank you for your feedback! We hope to see you again!

10/10 Fantastiskt

Darnisha, Grand Prairie

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Always a good stay when I’m visiting home. Close to shopping & lots of restaurant options.
Bodde här 1 natt i maj 2024

10/10 Fantastiskt

VICKIE

Reste med sin partner
Gillade: Bekvämligheter
Staff was terrific, room was beautiful and very clean, bed was comfy and breakfast was treat
Bodde här 1 natt i maj 2024
Svar från Gracie 20 maj 2024
Thank you for taking the time to leave us your feedback. We hope to welcome you again soon.

10/10 Fantastiskt

VICKIE

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice and helpful staff, decor and comfort of bed.
Bodde här 1 natt i maj 2024
Svar från Gracie 17 maj 2024
Thank you for taking the time to leave us your feedback. We hope to welcome you again soon.

4/10 Dåligt

Matthew

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Bodde här 3 nätter i april 2024
Svar från Gracie 8 maj 2024
Thank you for taking the time to leave us your rating. We hope to welcome you again soon.

10/10 Fantastiskt

Christin

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great hotel
Bodde här 2 nätter i april 2024
Svar från Fairfield 25 apr. 2024
Thank you for taking the time to leave us your feedback. We hope to welcome you again soon

6/10 Okej

John

Reste med sin partner
Good space, basically nice, but had to plead with the front desk repeatedly to get any housekeeping services.
Bodde här 8 nätter i april 2024
Svar från Gracie 16 apr. 2024
Thank you for taking the time to leave us your feedback. On behalf of the hotel team we would like to apologize for the inconvenience with our housekeeping. I have shared this with our General Manager to ensure the proper action takes place. Once again thank you for your feedback. We hope to welcome you again soon.

10/10 Fantastiskt

Elizabeth

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The young women at the front desk were very friendly!
Bodde här 1 natt i april 2024
Svar från Gracie 15 apr. 2024
Thank you for taking the time to leave us your feedback. The hotel team hopes to welcome you again soon.

10/10 Fantastiskt

Donna

Bodde här 1 natt i april 2024
Svar från Gracie 8 maj 2024
Thank your for your rating, we hope to welcome you again soon

10/10 Fantastiskt

Lani

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Megan did my check in and she was awesome!
Bodde här 1 natt i mars 2024
Svar från Gracie 4 apr. 2024
Thank you for taking the time to leave us your feedback. We hope to welcome you again soon.

10/10 Fantastiskt

Elena

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Husband and I stayed for 7 nights. They clean room every 3 days. I wish every day. I want when I comes back to my room it’s made up.
Bodde här 7 nätter i mars 2024
Svar från Gracie 31 mars 2024
Thank you for taking the time to leave us your feedback. On behalf of the hotel team we would like to apologize for your experience of the hotel’s housekeeping schedule. If your travels ever bring you back to the area we hope you choose to stay with us, we do offer everyday housekeeping services upon request at check in.

6/10 Okej

David, San Marcos

Gillade: Renlighet och personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Even with noise-canceling headphones both the outside noise and inside noise was extremely loud.
Bodde här 1 natt i mars 2024
Svar från Gracie 31 mars 2024
Thank you for taking the time to leave us your feedback. On behalf of the hotel team we would like to apologize for your bad experience on your stay with us. Once again thank you for your feedback, we hope to welcome you again soon.

2/10 Väldigt dåligt

RICARDO

Affärsresenär, Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Room looked like it hasnt been cleaned for weeks. Dust all over. Dry food on the desk/table. Dirty pillow covers. Sticky bathroom floor. Empty soap dispenser. Bad smell. Not a good expirience. Bed was comfortable though.
Bodde här 1 natt i mars 2024
Svar från Gracie 26 mars 2024
Thank you for taking the time to leave us your feedback. On behalf of the hotel team we would like to apologize for the bad experience you had on your stay with us. I have shared this with our General Manager to ensure the proper action takes place.

4/10 Dåligt

Benjamin, Austin

Reste med familj och småbarn
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Was not greeted. Was asked with “yes?” When he finally looked up from the computer. No bed in a bag in room. Went down to get it myself and was told “that’s why I wanted you to look”. Rust on bathroom door. Bag of trash on floor by the elevator all night and into the morning. Pullout couch is basically a twin.
Bodde här 1 natt i mars 2024
Svar från Gracie 16 mars 2024
Thank you for taking the time to leave us your feedback. On behalf of the hotel team we would like to apologize for your bad experience on your stay with us. I have shared this with our General Manager to ensure the proper actions take place. Once again thank you for your feedback. We hope to welcome you again soon.

10/10 Fantastiskt

Erica

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very clean, nice staff
Bodde här 2 nätter i december 2023
Svar från Gracie 6 mars 2024
Thank you for taking the time to leave us your feedback. We hope to welcome you again soon.

6/10 Okej

Shiloh

Reste med familjen
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
No ice machine I went to front desk the agent young lady asked about vending she told me they didn’t have that little did I know they actually did. She was very rude and needs training on how to be social and welcoming.
Bodde här 3 nätter i februari 2024
Svar från Gracie 2 mars 2024
Thank you for taking the time to leave us your feedback. On behalf of the hotel team we would like to apologize for the bad experience you had on your stay with us. I have shared this with our General Manager to get the situation handled properly. Once again thank you for your feedback, we hope to welcome you again soon.

10/10 Fantastiskt

Gary

Bodde här 1 natt i februari 2024
Svar från Gracie 26 mars 2024
Thank you for your rating. We hope to welcome you again soon.

10/10 Fantastiskt

Isis, Little Rock

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This is a very quiet and clean property. It definitely served its purpose for my stay.
Bodde här 1 natt i februari 2024
Svar från Gracie 23 feb. 2024
Thank you for taking the time to leave us your feedback. We hope to welcome you again soon.

4/10 Dåligt

Verifierad resenär

Gillade inte: Personal och service
Not happy with service
Our room did not have tissues or bathroom cups. When I called to request them the front desk person was quite rude. He said tissues were on back order (maybe the manager should go buy some tissues at the Walmart across the street until they come in!) and he said there were cups in the lobby (coffee cups)! Never offered to bring extra towels as I requested and then basically hung up on me. Never saw any towels or cups. I know this is just a Fairfield Inn…not a high end Marriott but still! Terrible.
Bodde här 1 natt i februari 2024
Svar från Gracie 23 feb. 2024
Thank you for taking the time to leave us your feedback. On behalf of the hotel team we would like to apologize for the bad experience you had on your stay with us. I have shared this with our General Manager to handle this situation. Once again thank you for your feedback.

10/10 Fantastiskt

Rosemary

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Elegant
Bodde här 1 natt i februari 2024
Svar från Gracie 19 feb. 2024
Thank you for taking the time to leave us your feedback. We hope to welcome you again soon.

4/10 Dåligt

eric

Reste med familjen
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Air conditioner didn’t cool, fridge wasn’t working in room, only 1 of the 4 floors had an ice machine that worked, breakfast was subpar at best. The door lock broke when we went to breakfast and we couldn’t close our door.
Bodde här 1 natt i februari 2024
Svar från Gracie 11 feb. 2024
Thank you for taking the time to leave us your feedback. On behalf of the hotel team we would like to apologize for the inconveniences you experienced with your room and your experience of the property. I have shared this with our General Manager so we can get those issues taken care of. Once again thank you for taking the time to leave us this review. We hope to welcome you again soon.

6/10 Okej

Catherine

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
Vacation
Bodde här 1 natt i februari 2024
Svar från Gracie 8 feb. 2024
Thank you for your rating. We hope to welcome you again soon.

10/10 Fantastiskt

Christine

Affärsresenär
Gillade: Renlighet, personal och service och rummets bekvämlighet
All good
Everything was fine. USB chargers in the room would be nice
Bodde här 1 natt i februari 2024
Svar från Gracie 8 feb. 2024
Thank you for taking the time to leave us your feedback. I have shared your review with the General Manager so hopefully we can do an upgrade for the USB ports in the room. Once again we appreciate your feedback.

10/10 Fantastiskt

Brady

Bodde här 1 natt i januari 2024
Svar från Gracie 8 feb. 2024
Thank you for your rating. We hope to welcome you again soon.

6/10 Okej

David

Reste med sin partner
Gillade inte: Renlighet och bekvämligheter
The only channel I wanted to watch, wasn't available, so we missed the football game, Detroit and San Francisco, this was a very important game to miss 😢
Bodde här 1 natt i januari 2024
Svar från Gracie 30 jan. 2024
Thank you for taking the time to leave us your feedback. On behalf of the hotel team we would like to apologize for the inconvenience of our TV provider however we don’t not get the Foxx channel. I have shared this with our General Manager to take a further look into this issue to see about getting that channel. Once again thank you for your feedback, we hope to welcome you again soon.

10/10 Fantastiskt

Henry

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från Gracie 8 feb. 2024
Thank you for your rating. We hope to welcome you again soon.

8/10 Bra

Terry

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från Gracie 30 jan. 2024
Thank you for your rating. We hope to welcome you again soon.

10/10 Fantastiskt

Cynthia

Gillade: Renlighet
Ok
Bodde här 1 natt i januari 2024
Svar från Gracie 30 jan. 2024
Thank you for your rating. We hope to welcome you again soon.

2/10 Väldigt dåligt

Judy

Reste med sin partner, Reste med husdjur
Gillade inte: Personal och service och boendets skick och faciliteter
Wanted to change date got penalyzed Customer service due to being stuck by an act of God ice storm was non existent
Bodde här 1 natt i januari 2024
Svar från Gracie 8 feb. 2024
Thank you for taking the time to leave us your feedback. On behalf of the hotel team we would like to apologize for the inconvenience you have experienced. I have shared this with our General Manager to ensure these issues dont occur in the future. Once again thank you for your feedback.

10/10 Fantastiskt

Dorothy

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very Nice but needs TLC to be Excellent
We had a nice stay and the front desk was very nice and efficient. Maintenance needs a kick in the pants. Find a good plumber so guests aren't standing in ankle deep water by the time they finish their shower. Yes we did have the drain open. Toilets and sinks run slow and need more water pressure. Otherwise everything else was top notch.
Bodde här 1 natt i januari 2024
Svar från Gracie 20 jan. 2024
Thank you for taking the time to leave us your feedback. I have shared your review with our General Manager and Maintenance Engineer so we can assure these issues won’t occur again in the future. Once again thank you for leaving your review. We hope to welcome you again soon.

8/10 Bra

Dennis

Bodde här 1 natt i januari 2024
Svar från Gracie 20 jan. 2024
Thank you for your rating. We hope to welcome you again soon.

10/10 Fantastiskt

Jere

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Good place
Bodde här 1 natt i januari 2024
Svar från Gracie 20 jan. 2024
Thank you for taking the time to leave us your feedback. We hope to welcome you again soon.

4/10 Dåligt

Bobby

Reste med familjen
Gillade inte: Renlighet och personal och service
Find another stay
Five night stay, housekeeping only came in one of those days. I asked at desk twice and second time was told Marriott is no longer a full service hospitality. We asked for towels each night and emptied our own trash. First impression walking in was vanity top in bathroom hadn’t been cleaned in months as dust was covering it. We purchased our own Clorox wipes to clean bathroom and toilet. One morning went down stairs and found coffee spill in front of elevators on main floor. Not uncommon, however it remained for two full days before being mopped. Marriott/Fairfield are usually my first picks when traveling. This trip changes my opinion forever. I would suggest finding alternatives in Texarkana area.
Bodde här 5 nätter i januari 2024
Svar från Gracie 20 jan. 2024
Good Morning. On behalf of the hotel staff, we would like to apologize about the experience you had on your stay with us. I have shared all of your feedback with the General Manager and Housekeeping Manager to ensure these issues will not occur again in the future. Once again we apologize for your bad experience. We hope to welcome you again soon.

8/10 Bra

Juan

Bodde här 1 natt i januari 2024
Svar från Gracie 8 feb. 2024
Thank you for your rating. We hope to welcome you again soon.

10/10 Fantastiskt

Jill

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Takes initiative!
So grateful for the service when we left an important electronic device behind. They called me to let me know before I realized it was missing and are helping print shipping label and send the package for us!
Bodde här 1 natt i januari 2024
Svar från Gracie 11 jan. 2024
Thank you for taking the time to leave us your feedback.We strive to deliver the best service as possible, and we are happy to hear you you enjoyed your stay. We hope to welcome you again soon.

4/10 Dåligt

Carl

Reste med familjen
Gillade: Boendets skick och faciliteter
Gillade inte: Renlighet och personal och service
MY ROOM WAS LEFT WITHOUT TOILET PAPER OR TOWELS
I stayed there ask the staff for a room check with my garbage and towels and toilet paper came back the night with my family the room was left the same and to make it worst i complained to the night person they said when i leave to celebrate my birthday on th evening of the 31st of December I'll come back and he will deal with it and when i came back it was the same way the morning staff left it i have always love staying to this hotel FAIRFIELD IN TEXARKANA TEXAS NOW I AM SECOND GUESSING
Bodde här 2 nätter i december 2023
Svar från Gracie 11 jan. 2024
Thank you for taking the time to leave us your feedback. On behalf of the hotel team we would like to apologize for the inconveniences you experienced on your stay with us.I have shared your review with the General Manager and housekeeping Leadership so we can assure these issues will not occur again in the future. We hope to welcome you again soon.

6/10 Okej

susan

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Room was clean, but bathtub took forever to fill. Front desk staff very friendly and helpful. Very noisy room next store/we were in 208 and difficult to sleep as seemed poorly insulated. Kept us up good part of night.
Bodde här 1 natt i januari 2024
Svar från Gracie 11 jan. 2024
Thank you for taking the time to leave us your feedback. On behalf on the hotel team we would like to apologize about the inconvenience of the noise. I have shared this with our General Manager so we can assure these issues will not occur again in the future. We hope to welcome you again soon.

10/10 Fantastiskt

Randy

Bodde här 1 natt i januari 2024
Svar från Gracie 11 jan. 2024
Thank you for your rating. We hope to welcome you again soon.

10/10 Fantastiskt

Debra

Bodde här 1 natt i januari 2024
Svar från Gracie 30 jan. 2024
Thank you for your rating. We hope to welcome you again soon.

10/10 Fantastiskt

Thomas

Bodde här 1 natt i november 2023
Svar från Gracie 11 jan. 2024
Thank you for your rating. We hope to welcome you again soon.

4/10 Dåligt

Verifierad resenär

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Room was in poor condition. Very very noisy. The fire alarm was not connected just sitting sideways in the hole in the wall.
Bodde här 1 natt i december 2023
Svar från Gracie 4 jan. 2024
Thank you for taking the time to leave us your feedback. On behalf of the hotel team we would like to apologize for the inconveniences you experienced on your stay with us. I have shared this with our General Manager to ensure these issues will not occur again in the future. We hope to welcome you again soon.

10/10 Fantastiskt

Russell

Bodde här 2 nätter i december 2023
Svar från Gracie 4 jan. 2024
Thank you for your rating. We hope to welcome you again soon.

8/10 Bra

Delynna

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
We’ll continue to stay here.
The one bedroom suite gave us a lot of room to visit and enjoy company. The shampoo, conditioner, and body wash was nice and well stocked. My only complaint was the breakfast. The biscuits and gravy were wonderful, but the rest left a lot to be desired.
Bodde här 2 nätter i december 2023
Svar från Gracie 2 jan. 2024
Thank you for taking the time to leave us your feedback. I have shared your review with the General Manager and staff, once again thank you for your review. We hope to welcome you again soon.

10/10 Fantastiskt

Davina

Bodde här 1 natt i december 2023
Svar från Gracie 2 jan. 2024
Thank you for your rating. We hope to welcome you again soon.

8/10 Bra

Floyd, Robinson

Gillade: Renlighet och personal och service
They were out of kleenex, coffee, and drinking cups. Staff was friendly and apologetic about it.
Bodde här 1 natt i december 2023
Svar från Gracie 2 jan. 2024
Thank you for taking the time to leave us your feedback. We would like to apologize for the inconveniences you experienced on your stay with us. I have shared your review with the General Manager so we can ensure these issues will not occur in the future. We hope to welcome you again soon.

4/10 Dåligt

dwight

Reste med familjen
Gillade: Renlighet
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
There were no luggage racks.we had to use a laundry cart to take our bags in. There was no toilet paper or Kleenex in the room. The clerk gave us toilet paper but they didn’t have Kleenex
Bodde här 1 natt i december 2023
Svar från Gracie 31 dec. 2023
Thank you for taking the time to leave us your feedback.On behalf on the hotel staff we want to apologize about your experience with us. I have shared your review with the General Manager so we can do our best to ensure these issues will not occur again in the future. We hope to welcome you again soon.

4/10 Dåligt

Shontera

Reste med familjen
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Book elsewhere
The heat didn’t work so we were changed to another that didn’t have a working fridge. The heat went out in the new room on the second day. The shower would barely drain and it was freezing throughout the entire hotel. The receptionist was nice though.
Bodde här 2 nätter i december 2023
Svar från Gracie 31 dec. 2023
Thank you for taking the time to leave us with your feedback. On behalf of the hotel staff we want to apologize for your experience. I have shared your review with the General Manager so we can prevent these issues from occurring again in the future. We hope to welcome you again with a better experience.

8/10 Bra

Denise

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
When I arrived at 2:00 p.m. they told me I couldn't check until 3:00. So I left him and got something to eat when I came back at 3:00 they told me my room wasn't ready and they would check on it. 20 minutes later after they checked in everybody but me I had to demand someone help me. I just drove 10 hours across four states and was exhausted. I finally get a room which was amazing thanks to some young lady who helped me. My bed was comfy the room was clean it was wonderful. Except for the people above me literally jumping up and down on the floor for an hour straight so much for sleeping. Anyway that's not the hotels fault. I also got yelled at by the lady at breakfast who is putting out the buffet. Not the best stuff in the world. They surely don't know customer service. But the hotel and the food in The breakfast were great.
Bodde här 1 natt i december 2023
Svar från Gracie 8 feb. 2024
Thank you for taking the time to leave us your feedback. On behalf of the hotel team we would like to apologize for the lack of customer service you experienced on your stay with us, However we appreciate the good feedback as well. I have shared this with our General Manager and staff so we ensure this issues won't occur again in the future. We hope to welcome you again soon with the guest service we strive to deliver.

6/10 Okej

Joshua, Searcy

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The beds were very comfortable and the breakfast variety was good. The only issue that I had was that I did not sleep well the first night that I was there due to the heat/ac unit not working properly. I had to be moved to another room. Big inconvenience. Then I had an issue with an additional $110.00 being authorized to my card. The hotel staff is telling me that it is something on Expedia's end. It took 3 days to get those funds added back to my card. I would say that the hotel is very good other than the problem that I had on the first night and then the billing issue that I had to get resolved via my bank. I feel like something should've offered to me for all of two inconveniences that I have had related to this stay.
Bodde här 2 nätter i december 2023
Svar från Gracie 31 dec. 2023
Thank you for taking the time to leave us your feedback. On behalf of the hotel staff we would like to apologize for the inconveniences you encountered on your stay with us. I have shared your review with the General Manager to ensure these issues will not happen again in the future. We hope to welcome you again soon.

6/10 Okej

Elizabeth

Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från Gracie 31 dec. 2023
Thank you for your rating. We hope to welcome you again soon.