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Recensioner av Candlewood Suites Hotel Texas City, an IHG Hotel

2.5 out of 5
Candlewood Suites Hotel Texas City, an IHG Hotel
1700 Hwy 146 N, Texas City, TX

Recensioner

8,4

Väldigt bra

10 - Fantastiskt i betyg. 347 av 694 recensioner" "
8 - Bra i betyg. 216 av 694 recensioner" "
6 - Okej i betyg. 66 av 694 recensioner" "
4 - Dåligt i betyg. 27 av 694 recensioner" "
2 - Väldigt dåligt i betyg. 38 av 694 recensioner" "

8,8/10

Renlighet

8,8/10

Personal och service

8,2/10

Bekvämligheter

8,6/10

Boendets skick och faciliteter

8,0/10

Hållbarhet

Recensioner

6/10 Okej

Patrick

Reste med sin partner
For this stay, I elected to pay upon arrival. When I checked in and told the staff I wished to use a different card she told me they would have to refund the original card. This is not what I wanted. Since my card was already charged, I elected to keep it on the same card. Again, this was not what I wanted.
Bodde här 1 natt i april 2024
Svar från HP 15 apr. 2024
Thank you for choosing to stay with us and for taking the time to complete this survey. As it was a sold-out weekend, once the cancellation deadline is over that is 6 pm night before the day of arrival, hotel makes sure all the reservations are guaranteed with valid credit card to hold the rooms for guests. We apologize for the inconvenience caused. We hope to see you again when you will be visiting your family in Texas City.Kind RegardsHotel Management

8/10 Bra

DALE

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
Rooms dated but staff friendly and knowledgeable about the area.
Bodde här 1 natt i april 2024
Svar från HP 14 apr. 2024
Thank you for staying with us and for sharing your feedback with us. As you may have seen the hotel is under renovation and started with top floor. Looking forward to seeing you again in our newly renovated room on your next visit to Texas City.Sincerely,Hotel Management

2/10 Väldigt dåligt

Stacey

Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från HP 14 apr. 2024
As your credit card was declining, so we had to cancel your reservation due to which we could not accommodate your stay at hotel. Your reservation was cancelled without any penalty.

10/10 Fantastiskt

Mona

Bodde här 1 natt i februari 2024
Svar från HP 24 mars 2024
Thank you for choosing to stay with us and for taking the time to complete this survey. Wow beautiful 5 stars review. We enjoyed having you and we hope to see you soon. Sincerely, Hotel Management

10/10 Fantastiskt

Chris

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från HP 11 feb. 2024
Thank you for choosing to stay with us and for taking the time to complete this survey. We are happy that you enjoyed your stay and looking forward to having you again soon.Kind Regards,Hotel Management

8/10 Bra

Sharon

Bodde här 1 natt i januari 2024
Svar från HP 18 jan. 2024
Thank you for choosing to stay with us and for taking the time to complete this survey. We enjoyed having you and we hope to see you soon. Sincerely, Hotel Management.

10/10 Fantastiskt

Russ

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från HP 1 feb. 2024
Thank you for choosing to stay with us and for taking the time to complete this survey. We enjoyed having you and we hope to see you soon. Sincerely, Hotel Management

8/10 Bra

Jjimmy

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
staff
Bodde här 3 nätter i december 2023
Svar från HP 1 jan. 2024
Thank you for staying with us and for sharing your feedback with us. We enjoyed having you and we hope to see you soon. Sincerely, Hotel Management

6/10 Okej

MELANIE

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything was great. Until someone outside In the parking lot was blasting music all night and I couldn’t sleep. I would still come here but not when it’s the biker rally.
Svar från HP 11 feb. 2024
Thank you for choosing to stay with us and for taking the time to complete this survey. We apologize for the issues you faced at our hotel. Your comments are deeply appreciated, and we will make sure this issue is prevented. We hope to see you again.Sincerely,Hotel Management

10/10 Fantastiskt

Bob

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2023
Svar från HP 22 nov. 2023
Thank you so much for your wonderful review. We are pleased that you enjoyed your stay with us at Candlewood Suites, Texas City. We hope to see you again on your next trip to Texas City. All the best, Hotel Management

10/10 Fantastiskt

EVERETT

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The room was like your house you had kitchen items dishes silverware and other things that were needed the receptionist Denny was real cool good customer service .SHe always acknowledge you with something positive to say
Bodde här 2 nätter i oktober 2023
Svar från HP 23 okt. 2023
Thank you so much for your wonderful review. We are glad to know that you are happy with our front desk staff service. We appreciate your valuable feedback as it helps us to motivate our team and provide excellent service to our guest and continue to improve to provide best stay for our guest.Sincerely, Hotel Management

10/10 Fantastiskt

Sandra

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very friendly staff and it was so nice and very clean
Bodde här 1 natt i september 2023
Svar från HP 2 okt. 2023
Thank you for taking the time to share your review with us. We are glad to know that you are happy with our front desk staff service. We appreciate your valuable feedback as it helps us to motivate our team and provide excellent service to our guest and continue to improve to provide best stay for our guest.Sincerely, Hotel Management

10/10 Fantastiskt

Jeanine

Bodde här 1 natt i september 2023
Svar från HP 23 okt. 2023
Thank you for staying with us and for sharing your feedback with us. Wow beautiful 5 stars review. We enjoyed having you and we hope to see you soon. Sincerely, Hotel Management

10/10 Fantastiskt

Edwin

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very nicely appointed,clean and the staff are well trained etc.
Bodde här 1 natt i september 2023
Svar från HP 25 sep. 2023
Thank you for taking the time to share your review with us. We are glad to know that you are happy with our front desk staff service. We appreciate your valuable feedback as it helps us to motivate our team and provide excellent service to our guest and continue to improve to provide best stay for our guest.Sincerely, Hotel Management

2/10 Väldigt dåligt

Tracey

Gillade inte: Boendets skick och faciliteter
First room had a very strong sour odor and the a/c turned on but did not cool the room after several hours. We were then moved to a second room that smelled of mildew and had severe evidence of water damage on the wall near the entrance. We only needed to stay for one day so we mustered through it with half a bottle of febreeze and an extreme need to sleep. Not sure if the staff was tired or just did not want to be there but they tried their best so no complaints there. Overall this property needs a deep DEEP cleaning as to rid the rooms of their pungent smell.
Bodde här 1 natt i september 2023
Svar från HP 25 sep. 2023
Thank you for taking the time to review your recent stay. We apologize for the issues and challenges you faced at our hotel. Your comments are deeply appreciated and will help us assure this issue is prevented. We hope that you give us another chance to provide you with a better stay in the future.Hotel Management

6/10 Okej

Nola, Webb City

Bodde här 1 natt i september 2023
Svar från HP 23 okt. 2023
Thank you for choosing to stay with us and for taking the time to complete this survey. We enjoyed having you and we hope to see you soon. Sincerely, Hotel Management

10/10 Fantastiskt

William

Bodde här 1 natt i september 2023
Svar från HP 2 okt. 2023
Thank you for taking out time to write review. Review like your helps us to provide excellent service to our guest and continue to improve to provide best stay for our guest.Sincerely,Hotel Management

10/10 Fantastiskt

William

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I was shocked when i saw there was a small kitchen in the room. Laundry service? The bed was very comfortable! Probably the best i ever slept on. This was a very surprising experience!
Bodde här 1 natt i september 2023
Svar från HP 25 sep. 2023
Thank you so much for your wonderful review. We are pleased that you enjoyed your stay with us at Candlewood Suites, Texas City. We hope to see you again on your next trip to Texas City. All the best, Hotel Management

10/10 Fantastiskt

Bruce

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice room...close to shopping...easy on and off highway.
Bodde här 1 natt i september 2023
Svar från HP 5 sep. 2023
Thank you for staying with us and for sharing your feedback with us. We enjoyed having you and we hope to see you soon. Sincerely, Hotel Management

10/10 Fantastiskt

Barb

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great place to stay
Very nice hotel to stay at. Very friendly staff, as well as helpful. Would not hesitate to stay here again.
Bodde här 1 natt i augusti 2023
Svar från HP 28 aug. 2023
Thank you for taking the time to share your review with us. We are glad to know that you are happy with our front desk staff service. We appreciate your valuable feedback as it helps us to motivate our team and provide excellent service to our guest and continue to improve to provide best stay for our guest.Sincerely, Hotel Management

10/10 Fantastiskt

Gracie

Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
had a great stay
Bodde här 1 natt i augusti 2023
Svar från HP 28 aug. 2023
Thank you for taking out time to write review. Review like your helps us to provide excellent service to our guest and continue to improve to provide best stay for our guest.Sincerely,Hotel Management

10/10 Fantastiskt

Bobby

Bodde här 1 natt i augusti 2023
Svar från HP 28 aug. 2023
Thank you for taking out time to write review. Review like your helps us to provide excellent service to our guest and continue to improve to provide best stay for our guest.Sincerely,Hotel Management

8/10 Bra

Jo

Bodde här 1 natt i augusti 2023
Svar från HP 25 sep. 2023
Thank you for staying with us and for sharing your feedback with us. We enjoyed having you and we hope to see you soon. Sincerely, Hotel Management

10/10 Fantastiskt

Harnandez

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything was clean. Beds and pillows were amazing. Greeted by staff every time we walked by. I can't complain about anything. Will definitely recommend this hotel.
Bodde här 1 natt i augusti 2023
Svar från HP 26 aug. 2023
Thank you for taking the time to share your review with us. We are glad to know that you are happy with our front desk staff service. We appreciate your valuable feedback as it helps us to motivate our team and provide excellent service to our guest and continue to improve to provide best stay for our guest.Sincerely, Hotel Management

10/10 Fantastiskt

Williams

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean Room. Quiet and comfortable. Staff was friendly and accommodating.
Bodde här 1 natt i augusti 2023
Svar från HP 23 aug. 2023
Thank you for taking out time to write review. Review like your helps us to provide excellent service to our guest and continue to improve to provide best stay for our guest.Sincerely,Hotel Management

8/10 Bra

Wendy

Reste med familjen
Gillade: Renlighet, personal och service och rummets bekvämlighet
Just cruising through!
The staff was very friendly and helpful! My daughter left an inexpensive earring behind but they called me to let me know it was there. The room was clean and comfortable, check in and out was a breeze. Value for money spent was good!
Bodde här 1 natt i augusti 2023
Svar från HP 23 aug. 2023
Thank you for taking the time to share your review with us. We are glad to know that you are happy with our front desk staff service. We appreciate your valuable feedback as it helps us to motivate our team and provide excellent service to our guest and continue to improve to provide best stay for our guest.Sincerely, Hotel Management

10/10 Fantastiskt

Laura

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very clean and accessible from the highway .Staff was very pleasant
Bodde här 1 natt i augusti 2023
Svar från HP 20 aug. 2023
Thank you for taking the time to share your review with us. We are glad to know that you are happy with our front desk staff service. We appreciate your valuable feedback as it helps us to motivate our team and provide excellent service to our guest and continue to improve to provide best stay for our guest.Sincerely, Hotel Management

6/10 Okej

Charles

Gillade: Renlighet, personal och service och rummets bekvämlighet
NO Breakfast
The building is dated and definitely needs renovation. The staff was excellent. BIG complaint…. Property was listed on line as serving breakfast only to be told as a franchise breakfast was optional and they chose not to offer it. This needs to be stated in the amenities
Bodde här 1 natt i augusti 2023
Svar från HP 13 aug. 2023
Thank you for staying with us and for sharing your feedback with us. As Candlewood Suites is an Extended stay hotel, our all rooms are fully equipped with kitchenette, hence we do not provide continental breakfast, we apologize for the inconvenience. We are always striving to improve our property and our guest's experience. We hope that you give us another chance to provide you with a better stay in the future.Sincerely,Hotel Management

10/10 Fantastiskt

Roy

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The front desk clerk was great. Recommended several places to visit and a seafood restaurant that was superb, thanks
Bodde här 1 natt i augusti 2023
Svar från HP 13 aug. 2023
Thank you for taking the time to share your review with us. We are glad to know that you are happy with our front desk staff service. We appreciate your valuable feedback as it helps us to motivate our team and provide excellent service to our guest and continue to improve to provide best stay for our guest.Sincerely, Hotel Management

4/10 Dåligt

Shawn

Reste i grupp
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Absolutely no breakfast. You get free coffee and charge extra for a box of cereal and milk.
Bodde här 1 natt i augusti 2023
Svar från HP 11 aug. 2023
Thank you for choosing to stay with us and for taking the time to complete this survey. It was a pleasure seeing you again as a returning guest. As Candlewood Suites is an Extended stay hotel, our all rooms are fully equipped with kitchenette, hence we do not provide continental breakfast, we apologize for the inconvenience. We hope to see you again soon.Sincerely,Hotel Management

8/10 Bra

William

Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Ok
Bodde här 1 natt i augusti 2023
Svar från HP 7 aug. 2023
Thank you for choosing to stay with us and for taking the time to complete this survey. We enjoyed having you and we hope to see you soon. Sincerely, Hotel Management

10/10 Fantastiskt

Jo Dee

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Staff was very knowledgeable.
Bodde här 1 natt i augusti 2023
Svar från HP 7 aug. 2023
Thank you for taking the time to share your review with us. We are glad to know that you are happy with our front desk staff service. We appreciate your valuable feedback as it helps us to motivate our team and provide excellent service to our guest and continue to improve to provide best stay for our guest.Sincerely, Hotel Management

8/10 Bra

James

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i juli 2023
Svar från HP 7 aug. 2023
Thank you for staying with us and for sharing your feedback with us. We enjoyed having you and we hope to see you soon. Sincerely, Hotel Management

2/10 Väldigt dåligt

Samantha

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
GOT CHARGED AN ADDITIONAL 50$ UPON ARRIVAL WHICH WAS NOT PREVIOUSLY STATED. TERRIBLE HOTEL
Bodde här 2 nätter i juli 2023
Svar från HP 1 aug. 2023
Thank you for staying with us and for sharing your feedback with us. At check-in if any guest stays between 1 to 6 nights 50 & for stay of 7+ Nights 100 is authorized on Incidentals purpose, which releases upon check-out if there are no cupboard charges charged to room such as soda, snacks etc. 50 is just an authorization and not a charge. we apologize for the inconvenience. Kind regards,Sincerely,Hotel Management

8/10 Bra

Barney

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Front Desk staff very helpful on check-in Sunday night. Very patient in explaining advantages using network points vs check-in with third party service.
Bodde här 6 nätter i juli 2023
Svar från HP 1 aug. 2023
Thank you for taking the time to share your review with us. We are glad to know that you are happy with our front desk staff service. We appreciate your valuable feedback as it helps us to motivate our team and provide excellent service to our guest and continue to improve to provide best stay for our guest.Sincerely, Hotel Management

6/10 Okej

Shawn

Reste i grupp
The carpets need to be replaced in the entire property
Bodde här 1 natt i juli 2023
Svar från HP 1 aug. 2023
Thank you for choosing to stay with us and for taking the time to complete this survey. We apologize for the issue you faced at our hotel. Your comments are deeply appreciated and will help us assure this issue is prevented. We hope to see you again.Sincerely,Hotel Management

10/10 Fantastiskt

Barbara

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juli 2023
Svar från HP 24 juli 2023
Thank you for choosing to stay with us and for taking the time to complete this survey. We enjoyed having you and we hope to see you soon. Sincerely, Hotel Management

10/10 Fantastiskt

sydney

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
outdated and air is a bit stale when you first arrive, but very clean. full sized, quality (Dove) hygiene products provided in the shower, soft/clean sheets, clean dinette, and friendly staff. called to check on us 30 minutes after checking in. convenient before leaving out in a cruise tomorrow - would stay here again.
Bodde här 1 natt i juli 2023
Svar från HP 16 juli 2023
Thank you for taking the time to share your review with us. We are glad to know that you are happy with our front desk staff service. We appreciate your valuable feedback as it helps us to motivate our team and provide excellent service to our guest and continue to improve to provide best stay for our guest.Sincerely, Hotel Management

10/10 Fantastiskt

Ray

Bodde här 1 natt i juli 2023
Svar från HP 16 juli 2023
Thank you for choosing to stay with us and for taking the time to complete this survey. We enjoyed having you and we hope to see you soon. Sincerely, Hotel Management

10/10 Fantastiskt

Capellan Candelario

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
everything was very good, it is a perfect place to spend the night before a cruise
Bodde här 1 natt i juli 2023
Svar från HP 16 juli 2023
Thank you for taking out time to write review. Review like your helps us to provide excellent service to our guest and continue to improve to provide best stay for our guest.Sincerely,Hotel Management

4/10 Dåligt

Jordan

Reste med familjen
Gillade inte: Boendets skick och faciliteter
The property smelled like mildew and the air conditioner was loud and sounded like it was going out. The staff wasn’t very friendly either
Bodde här 1 natt i juni 2023
Svar från HP 22 juni 2023
I am very sorry to hear that you did not enjoy your stay. We apologize for the issues and challenges you faced at our hotel. Your comments are deeply appreciated and will help us assure this issue is prevented. Sincerely,Hotel Management

2/10 Väldigt dåligt

Steve

Reste med familj och småbarn, Reste i grupp, Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
There was nothing unique about this stay. The only thing I can say is we will never book there again. The rooms we had and our daughters stayed in smelled of nothing but mold & mildew. Spent the first 3 days of my cruise sick from it. Will also file a complaint with their head quarters. You know it's bad when they had oscillating fans in the rooms to try and remove the smell of it.
Bodde här 1 natt i juni 2023
Svar från HP 22 juni 2023
I am very sorry to hear that you did not enjoy your stay. We apologize for the issues and challenges you faced at our hotel. Sincerely,Hotel Management

10/10 Fantastiskt

Manuel

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good experience
Employees are very friendly, the hotel have a good location and clean.
Bodde här 2 nätter i juni 2023
Svar från HP 8 juni 2023
Thank you so much for your wonderful review. We are pleased that you enjoyed your stay with us at Candlewood Suites, Texas City. We hope to see you again on your next trip to Texas City. All the best, Hotel Management

8/10 Bra

Todd

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i juni 2023
Svar från HP 8 juni 2023
Thank you for choosing to stay with us and for taking the time to complete this survey. We enjoyed having you and we hope to see you soon. Sincerely, Hotel Management

6/10 Okej

Lucio

Affärsresenär, Reste med sin partner
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Room smelled moldy to the point my eyes burned and nose started running. Ac unit did not cool down the room properly and had to use personal electric fan.
Bodde här 1 natt i juni 2023
Svar från HP 8 juni 2023
I am very sorry to hear that you did not enjoy your stay. We are always striving to improve our property and our guest's experience. We hope that you give us another chance to provide you with a better stay in the future.Sincerely,Hotel Management

6/10 Okej

Aileen

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Don’t go.
Receptionist extremely rude on arrival, bed dipped in the middle extremely uncomfortable. Lectured twice on smoking on arrival to be put in a room that someone had been obviously smoking disgusting
Bodde här 1 natt i juni 2023
Svar från HP 8 juni 2023
Thank you for taking the time to review your recent stay. We apologize for the issues and challenges you faced at our hotel. Your comments are deeply appreciated and will help us assure this issue is prevented. We hope that you give us another chance to provide you with a better stay in the future.Hotel Management

2/10 Väldigt dåligt

David

Affärsresenär, Reste med sin partner
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Check-in was slow and awful. The person talked too much about things that had nothing to do with checking in. Room was dirty and there was zero room service. The second day of our stay no one came to do regular cleaning. We also got locked out because they did not enter two days. It seems like they did that on purpose. Won’t go back.
Bodde här 2 nätter i maj 2023
Svar från HP 8 juni 2023
Thank you for taking the time to review your recent stay. We apologize for the issues you faced at our hotel. Candlewood Suites brand is an Extended stay hotel where housekeeping service provided once a week. Guest can exchange their towels / linen at front desk anytime during their stay. We hope to have you stay with us again in the future.Sincerely,Hotel Management

8/10 Bra

Michael

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The property was conveniently located with a short drive to the water. It was fairly quiet as hotels go. The staff were pleasant. Checkin was easy. This was only a one night stop for us so we didn't utilize the kitchenette but it all worked and would be nice to have for a longer stay.
Bodde här 1 natt i maj 2023
Svar från HP 8 juni 2023
Thank you for choosing to stay with us and for taking the time to complete this survey. I am glad that you enjoyed your stay and the service from our staff. I will be sure to pass along your comments to the team. We hope to see you again soon.Sincerely,Hotel Management

6/10 Okej

Robert

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i maj 2023
Svar från HP 8 juni 2023
Thank you for choosing to stay with us and for taking the time to complete this survey. We enjoyed having you and we hope to see you soon. Sincerely, Hotel Management

10/10 Fantastiskt

Carol

Bodde här 1 natt i maj 2023
Svar från HP 16 maj 2023
Thank you for choosing to stay with us and for taking the time to complete this survey. We enjoyed having you and we hope to see you soon. Sincerely, Hotel Management