The hotel public areas have grand fittings and décor. No help is offered with luggage and the lift is ridiculously small. Our junior suite was very spacious and the bed comfortable. However, refurb is needed to achieve modern, let alone 4-star, standards. The aircon failed to cool the room, the fridge was ineffective, the power sockets woefully few, and the drawers and wardrobe doors ill-fitting. The restaurant looks grand on the website but we were not told it closed on Mondays and on Tuesday the restaurant room was not functioning and we had to eat on the terrace.