On behalf of the team at the Best Western Inn Tooele, I do apologize that we did exceed your expectations. Yes, we are an older property but our team works hard to ensure the rooms are clean and comfortable.I apologize that you encountered issues upon check-in, I will look into that and appreciate it being brought to my attention. We, unfortunately, did have the boiler go out on the pool. We do not ask for those things to happen but we did get the new one installed and had to balance out chemicals so our guests can swim safely. We wish you safe travels and once again, we truly apologize that you did not have a good stay.

On behalf of the team at the Best Western Inn Tooele,thank you for being our guest! We are delighted to see, based on your score, that you had a good stay. If you are this way again, we would love to see you.

On behalf of the team at the Best Western Inn Tooele, thank you for being our guest! We are delighted to see you had a great stay while with us. If you are this way again, we would love to see you.

On behalf of the team at the Best Western Inn Tooele, thank you for being our guest! We are delighted to see you had a great stay while on property. If you are this way again, we would love to see you.

On behalf of the team at the Best Western Inn Tooele, thank you for being our guest! We are delighted to see you had a great stay while on property. If you are this way again, we would love to see you.

On behalf of the team at the Best Western Inn Tooele, thank you for being our guest! We are delighted to see you had a great stay while with us! If you are this way again, we would love to see you.

On behalf of the team at the Best Western Inn Tooele, thank you for being our guest. We are sorry to see that we did not exceed your expectations. We wish you safe travels.

On behalf of the team at the Best Western Inn Tooele, thank you for being our guest! We are delighted to see you had a great stay! Thank you for recognizing our friendly, yet professional staff; we will pass along your compliments to the team. If you are this way again, we would love to see you!

On behalf of the team at the Best Western Inn Tooele, thank you for being our guest! We are delighted to see that you had a great stay while with us. We do apologize that the hot tub was down. Unfortunately, just like in our homes, we have things that break and we did have parts ordered right away; but had to wait for our supplier to send them. We do have it fixed and up and going. If you are this way again, we would love to see you!

Jessica,Thank you for your kind review and your understanding of the situation of that day! We are delighted to see you had a great stay and look forward to seeing you again in the future.

On behalf of the team at the Best Western Inn Tooele, thank you for being our guest. We are delighted you had a good stay while with us.

On behalf of the team at the Best Western Inn Tooele, thank you for being our guest! We are delighted to see that you had a great stay while on property. If you are this way again, we would love to see you.

I do apologize that the pool was down. Unfortunately, by the time the request to put it on the 3rd party websites was requested the pool was back up. It was just down for an unforseen issue; but it is back up.

On behalf of the team at the Best Western Inn Tooele, we do apologize that we did not exceed your expectations. Unfortunately, things do happen beyond our control. We did have the pool pump go out and could not safely allow our guests to use the pool. We did get the parts ordered from our supplier as soon as we knew the issue; so that we can get things back up and working properly. If you are this way again, we would love to be given another chance.

We are sorry we did not exceed your expectations, this is not typical of our property. We would love to know what issues you encountered so we can correct it. If we don't know where we failed, we cannot correct it.

On behalf of the team at the Best Western Inn Tooele, thank you for being our guest! We are delighted to see that you had a great stay while with us. If you are this way again, we would love to see you!

On behalf of the team at the Best Western Inn Tooele, thank you for being our guest! We are delighted to see you had an overall good stay while with us. If you are this way again, we would love to see you!

On behalf of the team at the Best Western Inn Tooele, thank you for being our guest. We are delighted to see that you had a great stay while on property. If you are this way again, we would love to see you again!

On behalf of the team at the Best Western Inn Tooele, thank you for being our guest. We are delighted to see that you had a great stay while on property. If you are this way again, we would love to see you again!

On behalf of the team at the Best Western Inn Tooele, thank you for being our guest. We are delighted to see that you had a great stay while on property. If you are this way again, we would love to see you again!

On behalf of the team at the Best Western Inn Tooele, we are sorry we did not exceeding your expectations. We would love to know what issues were encountered so we have the chance to fix any issues.

On behalf of the team at the Best Western Inn Tooele, thank you for being our guest. We are delighted you had a great stay while with us!

On behalf of the team at the Best Western Inn Tooele, thank you for being our guest! We are delighted to see you had a great stay while with us. If you are this way again, we would love to see you.

On behalf of the team at the Best Western Inn Tooele, thank you for being our guest. We are delighted to see you had a great stay while with us.

On behalf of the team at the Best Western Inn Tooele, thank you for being our guest. We are delighted to see you had a great stay while with us.

On behalf of the entire team at the Best Western Inn Tooele, thank you for being our guest! We are delighted to see you had a great stay while on property with us. If you are this way again, we would love to have you stay with us!

On behalf of the entire team at the Best Western Inn Tooele, thank you for being our guest! We are delighted to see you had a great stay while on property. If you are this way again, we would love to see you!

On behalf of the team at the Best Western Inn Tooele, thank you for being our guest! We are delighted to hear that you had a great stay while on property. If you are this way again, we would love to see you!

On behalf of the entire team at the Best Western Inn Tooele, thank you for being our guest! Thank you for your feedback; we will definitely do some training with the staff regarding interaction with the guests. If you are this way again, we would love to see you again!

On behalf of the team at the Best Western Inn Tooele, thank you for being our guest! We are delighted to see you had a great stay while with us! If you are this way again, we would love to see you.

David,On behalf of the entire team at the Best Western Inn Tooele, thank you for being our guest! We are delighted to see that you had a great stay while on property. If you are this way again, we would love to see you!

On behalf of the entire team, thank you for being our guest! We are delighted to see that you had a great stay while on property! If you are this way again, we would love to see you!

Celeste,I do apologize you had issues during your stay. We will look into the issues with the bathtub drain. We will also make sure maintenance checks the pool as last checked it was at 88 degrees ,which is where it is to be at. We do thank you fir bringing those issues to our attention so we can address them.

Thank you for your kind review! Our staff work hard to ensure our guests have a comfortable stay. If you are this way again, we would love to see you!

We do apologize that we did not exceed your expectations with your stay.Our staff work hard to ensure everything is in working order for our guests. We cannot predict when there are issues that require more than regular maintenance. We wish you safe travels.

Thank you for being our guest! If you are this way again, we would love to see you!

On behalf of the team at the Best Western Inn Tooele, thank you for being our guest! We are delighted to see that you had a great stay while with us.

On behalf of the entire team at the Best Western Inn Tooele, thank you for being our guest! We are delighted to see you had an overall good stay while on property. We wish you safe travels.

On behalf of the entire team at the Best Western Inn Tooele, thank you for being our guest. We are delighted to see you had a great stay while on property. If you are this way again, we would love to see you!

On behalf of the entire team at the Best Western Inn Tooele, thank you for being our guest! We are delighted to see you that you had a great stay. If you are this way again, we would love to see you.

On behalf of the entire team at the Best Western Inn Tooele, I do apologize that you had issues with the staff. This is not typical of my team. We would love further feedback, as to what team member you encountered, so that we may address the issue.

On behalf of the team at the Best Western Inn Tooele, thank you for being our guest! We are delighted to see that you had a great stay while with us. If you are this way again, we would love to have you stay!

On behalf of the team at the Best Western Inn Tooele, thank you for being our guest! We are delighted to see that you had a great stay while with us! If you are this way again, we would love to see you.

On behalf of the team at the Best Western Inn Tooele, thank you for being our guest! We are delighted you had a great stay. If you are this way again, we would love to see you.

On behalf of the team at the Best Western Inn Tooele, thank you for being our guest. We do apologize you had issues with your stay. If you are this way again, we can arrange a room that does not face main street. We wish you safe travels.

On behalf of the entire team at the Best Western Inn Tooele, I apologize that you did not have a great experience at our property. Our staff works hard to ensure, despite the age of the property, that our rooms are clean for our guests. Our tv's are the required size for Best Western. We would love to look at the issue with the carpet in your room, but unfortunately as no name was left I cannot look into that issue. If you are in Tooele again, we hope you find a hotel to meet your needs. We wish you safe travels.

On behalf of the entire team at the Best Western Inn Tooele, thank you for being our guest; despite not being informed how far we are off the highway.

On behalf of the team at the Best Western Inn Tooele, thank you for being our guest! We are delighted to see you had a great stay while on property with us.

I do apologize that the pool was down. Unfortunately, just like in our homes, things happen that we have no control over and we have to ensure the safety of our guests. When a room is not booked directly with the property, a discount cannot be given. But if you are this way again, and would like to stay; if you let the property know I would be happy to work something out.