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Recensioner av Embassy Suites by Hilton Toronto Airport

3.5 out of 5
Embassy Suites by Hilton Toronto Airport
262 Carlingview Dr, Toronto, ON

Recensioner

9,0

Underbart

10 - Fantastiskt i betyg. 1466 av 2210 recensioner" "
8 - Bra i betyg. 478 av 2210 recensioner" "
6 - Okej i betyg. 133 av 2210 recensioner" "
4 - Dåligt i betyg. 58 av 2210 recensioner" "
2 - Väldigt dåligt i betyg. 75 av 2210 recensioner" "

9,4/10

Renlighet

9,0/10

Personal och service

8,8/10

Bekvämligheter

9,4/10

Boendets skick och faciliteter

9,0/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Andrei

Bodde här 1 natt i september 2023
Svar från Prathamesh Walzade 11 sep. 2023
Dear Andrei, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

10/10 Fantastiskt

Evelyn

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i augusti 2021
Svar från Parul 4 okt. 2021
Dear guest, Thank you for taking a moment to share your experience. I am happy that you found Embassy suites by Hilton Toronto airport and our efficient team to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

10/10 Fantastiskt

Lars

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
A top end Embassy Suites hotel
The Embassy Suites concept has become a favorite of mine, and I have stayed at least a hundred nights at 10-20 North American hotels belonging to Embassy Suites.In doing so, I have seen significant differences in service level, facility/room design and above all what is included in Manager's Reception and Free Breakfast. The Embassy Suites at Toronto Airport without doubt is at the top end in this respect. We came from a nearby hotel, where the accommodation including parking cost twice as much as this one. Its Manager's Reception was a joke: One drink served in a plastic cup, and some potato and nacho chips. Very basic breakfast too. At Toronto Airport, the drinks were serves in glasses made of glass. There was a good selection of snacks, including very tasty and freshly made spring rolls, various vegetables with dip sauces, cheese cubes, and more.
Bodde här 2 nätter i september 2019
Svar från Nauman Khan 8 okt. 2019
Dear guest, Thank you for taking a moment to share you experience with us - we are delighted to learn we were able to meet you expectation and make your stay memorable. Thank you for choosing to stay with us at the Embassy Suites Toronto Airport - we look forward to welcoming you back soon!

8/10 Bra

Yu Lan

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 6 nätter i juli 2019
Svar från Tin Nguyen 19 juli 2019
Thank you for taking the time to share your experience about your recent stay at our hotel. I am happy to hear that you enjoyed your stay. We look forward to welcoming you to the hotel soon.

8/10 Bra

Jill

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nice place with big space in the room and good facitilities. Best of all was the shuttlebus for free to and from the airport.
Bodde här 2 nätter i juli 2019
Svar från Tin Nguyen 5 juli 2019
Thank you for taking the time to share your experience about your recent stay at our hotel. I am happy to hear that you enjoyed your stay. We look forward to welcoming you to the hotel soon.

10/10 Fantastiskt

Abdulsalam, Sweden

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Perfekt
Fint, fräscht och modernt hotell. Servicen var perfekt. Rum designen var perfekt som gör att det finns mer utrymme mitt rum var med en King size säng med stor bedsoffa. Frukosten var bra och varierat.
Bodde här 2 nätter i juni 2019
Svar från Tin Nguyen 23 juni 2019
Thank you for taking the time to share your experience about your recent stay at our hotel. I am happy to hear that you enjoyed your stay. We look forward to welcoming you to the hotel soon.

8/10 Bra

Cecilia

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bra hotell nära flygplatsen
Fina rum, trevlig personal, god mat
Bodde här 2 nätter i maj 2019
Svar från Tin Nguyen 30 maj 2019
Thank you for taking the time to share your experience about your recent stay at our hotel, however, I do see that there are areas we can improve. If there is anything we could have done better please do not hesitate to let us know. We look forward to welcoming back to the hotel.

8/10 Bra

Lori

Gillade: Renlighet och boendets skick och faciliteter
Very nice property, very noisy during hockey team with little kids. Should put other guest in different floors.
Bodde här 1 natt i april 2024
Svar från Prathamesh Walzade 28 apr. 2024
Dear Lori, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We will surely take your review into consideration. Hoping to see you soon.Take care!Best Regards,Hotel Management

8/10 Bra

Michelle

Affärsresenär
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
The restaurant was amazing. Looks old from the outside but beautiful inside. Only down side is I could hear everything in my room from the hallways.
Bodde här 1 natt i april 2024
Svar från Prathamesh Walzade 28 apr. 2024
Dear Michelle, Thank you for giving us a perfect rating and for recommending our hotel to other travelers.We are sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!Best Regards,Hotel Management

10/10 Fantastiskt

Terri

Reste i grupp
Gillade: Bekvämligheter
Overall very good! Hour hour food offerings very basic, mediocre. But appreciated. Breakfast is excellent! Really nice
Bodde här 1 natt i april 2024
Svar från Prathamesh Walzade 25 apr. 2024
Dear Terri, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!Best RegardsHotel Management

10/10 Fantastiskt

Alain

Affärsresenär
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
x
Bodde här 4 nätter i april 2024
Svar från Prathamesh Walzade 25 apr. 2024
Dear Alain, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

10/10 Fantastiskt

Yiwen

Gillade: Renlighet
Bodde här 1 natt i april 2024
Svar från Prathamesh Walzade 24 apr. 2024
Dear Yiwen, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!Best Regards Hotel Management

10/10 Fantastiskt

HICHAM

Gillade: Renlighet och boendets skick och faciliteter
Thanks for everything: friendly staff, clean, breakfast
Bodde här 1 natt i april 2024
Svar från Prathamesh Walzade 21 apr. 2024
Dear Hicham,We are pleased to know that you enjoyed your recent stay with us. Thank you for your review and for choosing our hotel. We are looking forward to having you again as a guest in our hotel.

10/10 Fantastiskt

David H

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Great staff. Will stay again and recommend to others.
Bodde här 2 nätter i april 2024
Svar från Prathamesh Walzade 18 apr. 2024
Dear David,Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.Best Regards,Hotel Management

10/10 Fantastiskt

Linda

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Very relaxed property. Large suites, well equipped. Friendly and professional staff. Great shuttle service to the airport. Good breakfast and a nice little complimentary buffet each evening.
Bodde här 7 nätter i april 2024
Svar från Leo 18 apr. 2024
Hello Linda,Thank you taking the time to share your feedback with us.I am thrilled to see you enjoyed your stay and that you had an overall positive experience.I am glad you were able to experience the kind and warm welcome from our staff. They truly believe in going above and beyond for all our guests.I am also happy to see you enjoyed our breakfast buffet. I hope you were able to enjoy our famous omelet station. Thank you for sharing your thoughts with us. It is only through your comments that we are capable of improving our service.Thank you for choosing the Embassy Suites. We look forward to hosting your again in the near future.Sincerely,Hotel Management

10/10 Fantastiskt

Crystal

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Clean very professional customer service.
Bodde här 2 nätter i april 2024
Svar från Abhinav Vats 15 apr. 2024
Dear Crystal, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and our customer service. We hope to see you again very soon. Sincerely, Abhinav Vats - Manager on Duty

8/10 Bra

Michele

Reste med sin partner
Gillade: Renlighet och boendets skick och faciliteter
The hotel is renovated and presents modern and chic. Rooms are very nice and large and NO carpet which is great. Hotel staff very pleasant and friendly. Breakfast is very good with large selection and great service. Shuttle is very dependable. I would rate a 5 star but you the blinds to the windows are in very bad shape and shower doors need better cleaning. Afraid if not kept up the rooms will be run done quickly.
Bodde här 1 natt i april 2024
Svar från Leo 17 apr. 2024
Hello Michele,Thank you for your generous review.I am glad to hear you enjoyed you stay.The hotel went through renovations and one of the main factors was to not bring back the carpet. I am happy to see you enjoyed our breakfast buffet and that our shuttle service was to your liking.Thank you for your feedback regarding the shower doors and blinds to our management team. It is only through your thoughts and comments that we are able to improve our service.Thank you for choosing the Embassy Suites. We look forward to hosting you again in the near future.Sincerely,Hotel Management

10/10 Fantastiskt

Janiecia

Affärsresenär
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Stayed for 1 night in transit. Excellent check in process, quick and friendly. Even received a text shortly after check in ensuring my room was to standard. Convenient area to airport and shuttle was on time. Overall a great overnight stay!
Bodde här 1 natt i april 2024
Svar från Leo 19 apr. 2024
Hello Janiecia,Thank for taking the time to share you kind review with us.I am glad to hear you had positive check in process. Our staff truly believes in going above and beyond for our guests and I am happy to hear you experienced that welcoming and caring nature from our team.We value all our guests reviews as it is the only way we can improve our service. Your generous review will be shared with the entire team.I hope for the future we can have the privilege of hosting you for more than one night.Thank you for choosing the Embassy Suites. Sincerely,Hotel Management

10/10 Fantastiskt

Chunliang

Gillade: Renlighet och boendets skick och faciliteter
Perfect
Bodde här 1 natt i april 2024
Svar från Prathamesh Walzade 15 apr. 2024
Dear Chunliang,Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!Best RegardsHotel Management

10/10 Fantastiskt

Rui

Gillade: Renlighet och boendets skick och faciliteter
Great hotel with comfortable rooms and always clean
Bodde här 1 natt i april 2024
Svar från Prathamesh Walzade 13 apr. 2024
Dear Rui,Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.Best Regards,Prathamesh Walzade

10/10 Fantastiskt

Jesse

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Prathamesh Walzade 13 apr. 2024
Dear Jesse,Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.Best RegardsHotel Management

8/10 Bra

Janice

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Clean and very close to the airport. It was convenient having the airport transportation included.
Bodde här 1 natt i april 2024
Svar från Prathamesh Walzade 10 apr. 2024
Dear Jaice,Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.Best RegardsHotel Management

10/10 Fantastiskt

Lesley

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Quick and easy check-in. Very close to the airport with a 24 hour shuttle service, so we had no concerns about getting tobthe airport on time in the morning.
Bodde här 1 natt i april 2024
Svar från Leo 9 apr. 2024
Hello Lesley,Thank you for sharing your feedback with us.You are right. Our location is very convenient as we are close to the airport, and our 24 hour shuttle service is beneficial for anyone who needs a quick pick up and drop off at the airport terminals.I am glad you had no concerns during your stay. Being calm and at peace before a long flight is already a win in my books.Thank you for your generous review and for choosing the Embassy Suites.We look forward to hosting you again in the near future.Sincerely,Hotel Management

10/10 Fantastiskt

Tara

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Leo 9 apr. 2024
Hello Tara,Thank you so much for taking the time to share your feedback with us.We value the reviews from our guests as it is only through your comments and thoughts that we are able to maintain and improve our service.I am delighted you enjoyed your stay and that everything was to your liking.Thank you for choosing the Embassy. We look forward to hosting you again in the near future.Sincerely,Hotel Management

10/10 Fantastiskt

Darrell

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 2 nätter i mars 2024
Svar från Leo 8 apr. 2024
Hello Darrell,Thank you for the kind review.I am happy to see you enjoyed your stay and that you were pleased with your accommodations, but I would appreciate if you could elaborate on your stay.Please let us know what were the highlights of your stay. It is only through your comments that we are able to improve our service.Thank you for choosing the Embassy Suites. We look forward to hosting you again in the near future. Sincerely,Hotel Management

10/10 Fantastiskt

Lesley

Gillade: Renlighet och boendets skick och faciliteter
Extremely happy with room. Newly renovated and surprisingly quiet.
Bodde här 1 natt i april 2024
Svar från Prathamesh Walzade 7 apr. 2024
Dear Lesley, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call us.Best RegardsHotel Management

2/10 Väldigt dåligt

jose

Reste med familjen
I stay to nights with my 2 babys arrived 1:00am late night and all ready said about babys under 2 years need a crib the receptions was rude only bring one crib after 3::00 am never show up with the second crib no recommend for families
Bodde här 2 nätter i april 2024
Svar från Prathamesh Walzade 7 apr. 2024
Dear Jose,Thank you for your feedback on you stay with us. We are disappointed that we were unable to meet your expectations on this recent stay. You can be sure that we have shared your concerns with the housekeeping department accordingly. Also please inform us next time you are travelling with us, we will make sure the baby cribs are pre-placed as they are available on availability & first come first serve.Thank you again for your stay and hopefully we have an opportunity to have you back with us again in the near future to show you are true standards.Best RegardsHotel Management!

10/10 Fantastiskt

Maureen

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
rooms very clean-check-in was easy and polite people at desk
Bodde här 1 natt i april 2024
Svar från Prathamesh Walzade 7 apr. 2024
Dear Maureen, I appreciate your positive feedback about our hotel & the front desk staff, We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call us.Best RegardsHotel Management

10/10 Fantastiskt

Selbourne

Affärsresenär
Gillade: Renlighet och boendets skick och faciliteter
The reception and room were very clean and maintained. No basic shopping or grocery nearby.
Bodde här 1 natt i april 2024
Svar från Prathamesh Walzade 6 apr. 2024
Dear Selbourne,I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call us.Best RegardsHotel Management

10/10 Fantastiskt

Mischa, Philadelphia

Reste med familj och småbarn, Reste med familjen, Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Perfect for an overnight layover at Pearson. The shuttle is easy to access and runs 24hrs. The restaurant was very busy when we arrived and finding a seat was a challenge, but there was room service that was pretty prompt. Area around the hotels near Person are pretty bleak, but I don't think that's Embassy's fault, just a result of being located near an airport and Toronto's historical urban sprawl.
Bodde här 1 natt i april 2024
Svar från Zorica - General Manager 5 apr. 2024
Dear Mischa,Thank you for choosing to stay with us and your kind words! My team and I are elated that you enjoyed your stay with us. We look forward to hosting you again.

10/10 Fantastiskt

Melinda

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Close to airport and lots of dining options. The hotel has a good restaurant and bar with great service. The gym is on the main floor with windows which is a nice treat. Rooms are clean and a great size. Parking is extra $30/day though. Too bad. We had to stay for three days due to unexpected circumstances but the staff was very helpful.
Bodde här 1 natt i april 2024
Svar från Prathamesh Walzade 4 apr. 2024
Dear Melinda,I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call us.Best RegardsHotel Management

10/10 Fantastiskt

Helen

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
The beds, sheets and pillows are exceptionally cozy and comfortable. The bar staff are top notch
Bodde här 1 natt i mars 2024
Svar från Prathamesh Walzade 3 apr. 2024
Dear Helen,Thank you for your review and for choosing our hotel for your stay. I’m happy that you enjoyed your stay and loved the comfort of our suites and also enjoyed your experience at the bar.I’m looking forward to having you again as a guest in our hotel.Best Regards,Hotel Management

10/10 Fantastiskt

CHIEH

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Great room
Bodde här 1 natt i april 2024
Svar från Prathamesh Walzade 3 apr. 2024
Dear Chieh, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

10/10 Fantastiskt

Terry

Reste i grupp
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Convenient to the airport.
Bodde här 1 natt i mars 2024
Svar från Leo 2 apr. 2024
Hello Terry,Thank you for the generous feedback.I am glad to see you enjoyed your stay and that our amenities were to your liking.Being close to the airport is definitely beneficial, especially for anyone who has an early flight to catch the following morning. I hope you were able to grab a quick bite in the restaurant during breakfast. Our omelet station is truly spectacular.Thank you for choosing the Embassy Suites. We look forward to hosting you again in the near future.

8/10 Bra

Nancy

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Básica
Bodde här 5 nätter i mars 2024
Svar från Leo 2 apr. 2024
Hello Nancy,Thank you for providing us with your generous review.I am glad to see you were pleased with your stay and that all our accommodations were to your liking.I would like to hear any additional feedback from your stay. Let us know what was the most memorable moment of your stay. It is only through the comments of our guest that we are able to improve our hospitality.Thank you for choosing the Embassy Suites. We look forward to hosting you again in the near future.Sincerely,Hotel Management

10/10 Fantastiskt

Deepinderpal

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Awesome stay.
Bodde här 2 nätter i mars 2024
Svar från Leo 2 apr. 2024
Hello Deepinderpal,Thank you for your generous score.I am delighted to see you enjoyed your stay and that everything was to your liking.Please let us know what was your most memorable moment from your stay. It is only through your feedback that we are able to improve our services.Thank you for choosing the Embassy Suites. We look forward to hosting you again in the near future.Sincerely,Hotel Management

10/10 Fantastiskt

Leighanne

Bodde här 1 natt i mars 2024
Svar från Prathamesh Walzade 21 apr. 2024
Dear Leighanne,Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.Best RegardsHotel Management

10/10 Fantastiskt

Grace

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
I like how easy it was to access the public transportation routes.
Bodde här 2 nätter i mars 2024
Svar från Leo 2 apr. 2024
Hello Grace,Thank you taking the time to show your appreciation from you recent stay at the Embassy Suites.I am happy to see you enjoyed your stay and that every thing was to your liking.Our shuttle bus really is easy and convenient to use. The fact that it runs 24hrs a day really facilitates all types travel schedules.Thank you for your feedback. Your comments help us improve our service.Thank you for choosing the Embassy Suites. We look forward to hosting you again in the near future.Sincerely,Hotel Management

4/10 Dåligt

Simone

Bodde här 2 nätter i mars 2024
Svar från Prathamesh Walzade 20 apr. 2024
Dear Simone,Thank you for providing us with your generous feedback from your recent stay at the Embassy Suites by Hilton Toronto Airport. We always value the reviews from guests. We are sorry to hear that you did not have a great overall experience at the hotel. We truly appreciate your feedback as your thoughts and comments only help us improve our service. I am sorry to hear of all the issues you encountered but I hope this does not deter you from visiting us in the near future.Best RegardsHotel Management

10/10 Fantastiskt

Kimberly

Bodde här 1 natt i mars 2024
Svar från Prathamesh Walzade 20 apr. 2024
Dear Kimberly,Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.Best RegardsHotel Management

10/10 Fantastiskt

caroline

Bodde här 1 natt i mars 2024
Svar från Prathamesh Walzade 20 apr. 2024
Dear Caroline,Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.Best RegardsHotel Management

10/10 Fantastiskt

Cody

Reste med familj och småbarn
Gillade: Renlighet och boendets skick och faciliteter
Beautiful, clean hotel with comfortable bedding and spacious rooms. Staff are friendly and helpful. Free, prompt airport shuttle. The complimentary breakfast was wonderful- thank you!
Bodde här 1 natt i mars 2024
Svar från Leo 31 mars 2024
Hello Cody,I am thrilled to hear you had such a wonderful experience during your stay.Our goal is for every guest to have a warm, welcoming experience. I am happy to see you had positive interactions with our staff and that you were pleased with our accommodations such as our breakfast area. I appreciate the time you took to provide us with your generous review. It is only through your comments and thoughts that we can continue to improve our service.Thank you for choosing the Embassy Suites. We look forward to hosting you soon in the near future.Sincerely,Hotel Management

10/10 Fantastiskt

Carrie

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Great place very close to the airport
Bodde här 1 natt i mars 2024
Svar från Prathamesh Walzade 30 mars 2024
Dear Carrie, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

10/10 Fantastiskt

kirk

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Very friendly staff, room was beautiful, clean and had terrific pillows. However, the bed was uncomfortable and felt very old and lumpy. I liked the two free cocktails and snacks in the hotel restaurant where we also ate dinner. Terrific salmon! The gym was clean and everything was in working condition. At $30 a night, the parking is ridiculous.
Bodde här 1 natt i mars 2024
Svar från Prathamesh Walzade 29 mars 2024
Dear Kirk,Thank you for your feedback on your stay with us. It does seem as though you enjoyed your stay except the bedding, parking. We will take under consideration your concerns bedding and parking and we are sorry if these did not work well for you. Hopefully we would have an opportunity in the near future to have you back with us soon. Best Wishes, Hotel Management

10/10 Fantastiskt

kathryn

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Nice rooms, great breakfast
Bodde här 1 natt i mars 2024
Svar från Prathamesh Walzade 26 mars 2024
Dear Kathryn,Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.Best RegardsHotel Management

10/10 Fantastiskt

Lisa-Marie

Reste med familj och småbarn, Affärsresenär
Gillade: Bekvämligheter och boendets skick och faciliteter
Great location
Bodde här 1 natt i mars 2024
Svar från Prathamesh Walzade 26 mars 2024
Dear Lisa,Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner.Best Regards Hotel Management

10/10 Fantastiskt

Falon

Bodde här 1 natt i mars 2024
Svar från Prathamesh Walzade 14 apr. 2024
Dear Falon,Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.Best RegardsPrathamesh Walzade

2/10 Väldigt dåligt

Steve

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
We had an issue with the transport shuttle that was complimentary (it was already full when it got to our terminal and had already been waiting for it 20 minutes - it runs every 30 minutes). When the driver told us to wait for the next one in 30 other minutes we weren't satisfied with this delay (would have been a 50 minute wait for a five minute shuttle) and felt this was unacceptable because we only had 6 hours to spend in the room before our next connecting flight. I called the hotel and the front desk clerk told me he would fix this and that he would have the driver back again in 10 minutes, which he did (we ended up waiting 35 minutes total at the airport - considering the shuttle is at every 30 minutes, that felt like the best effort he could make and we were satisfied). Another couple of travelers were also waiting for the shuttle and were very happy that we tried to find a solution. The driver did come back but we got the impression that he was a bit unhappy about our demand as he didn't say hello, and did not interact at all with us. We understand that the shuttle's capacity and frequency isn't under his control but still, we wanted to mention it. I don't know if there is any solution to this but we kindly wanted you to know.
Bodde här 1 natt i mars 2024
Svar från Samad S 26 mars 2024
Dear Steve,Thank you for your feedback on your stay with us. We are disappointed that we were unable to meet your expectations on our shuttle service. While we do our best to accommodate every guest's needs, there are times when the shuttle does fill up and this could cause unfortunate delays. It does seem as though our team went over and above to try and find you a solution in the end. We will however speak with the shuttle company regarding the driver's attitude as providing a courteous and service friendly experience is a standard practice for us even in challenging circumstances.Hopefully we do have an opportunity to have you back with us again in the near future.Best Wishes,

10/10 Fantastiskt

Becher

Gillade: Boendets skick och faciliteter
Good
Bodde här 3 nätter i mars 2024
Svar från Leo 25 mars 2024
Hello,Thank you for the generous score.I am glad to see you had a positive experience during your stay and that everything was to your liking.We have a dedicated guest focused team that enjoys going above and beyond for all our guests. From our morning restaurant staff, to our engineering and housekeeping team; we do our best to assure every guest has a pleasant stay.Thank you for choosing the Embassy Suite as part of your travel experience. We look forward to hosting you again in the near future.Sincerely,Hotel Management

10/10 Fantastiskt

Emilia

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Very clean, spacious, modern and good taste. Conveniently located near the airport with a reliable and regular shuttle. Good complimentary buffet breakfast. I would definitely book again next time we have an overnight layover at the Toronto airport.
Bodde här 1 natt i mars 2024
Svar från Prathamesh Walzade 24 mars 2024
Dear Emilia,Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant, and you loved the rooms overall with the breakfast. We are Looking forward to host you again soon.Best Regards,Hotel Management