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Recensioner av Fairfield Inn and Suites by Marriott Toronto Airport

3 out of 5
Fairfield Inn and Suites by Marriott Toronto Airport
3299 Caroga Dr, Mississauga, ON

Recensioner

8,4

Väldigt bra

10 - Fantastiskt i betyg. 641 av 1207 recensioner" "
8 - Bra i betyg. 323 av 1207 recensioner" "
6 - Okej i betyg. 104 av 1207 recensioner" "
4 - Dåligt i betyg. 50 av 1207 recensioner" "
2 - Väldigt dåligt i betyg. 89 av 1207 recensioner" "

8,6/10

Renlighet

8,8/10

Personal och service

8,0/10

Bekvämligheter

8,2/10

Boendets skick och faciliteter

8,2/10

Hållbarhet

Recensioner

2/10 Väldigt dåligt

Markus

Reste i grupp
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i oktober 2023
Svar från Radhika 11 okt. 2023
Thank you for your review. I would like to apologize for the experience you had while visiting us. We pride ourselves on our service at the Fairfield Inn and Suites and I am very sorry we fell short during your stay.

2/10 Väldigt dåligt

YUKI

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024
Svar från Kim 7 maj 2024
Thank you for your review, we apologize for any inconvenience you had experienced. We do hope that you will give us another chance should your travels bring you back to the Toronto Airport area

2/10 Väldigt dåligt

Evelyn, Lorette

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
I was originally booked at the Fairfield. Got an email transferring us to another hotel - The Crowne Plaza on Carlson. On the return leg, our room at the Crowne Plaza was below standard for several reasons. I wrote to Fairfield about this and never got a response. Hence the 1 star rating.
Bodde här 1 natt i april 2024
Svar från Kim 7 maj 2024
Thank you for your review, we apologize for any inconvenience you had experienced. We do hope that you will give us another chance should your travels bring you back to the Toronto Airport area

10/10 Fantastiskt

Yan

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Didn’t stay at Fairfield but got transferred to Crowne Plaza which wasn’t a bad experience. Good service there
Bodde här 5 nätter i april 2024
Svar från Kim 7 maj 2024
Thank you for your review!

8/10 Bra

Susan

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Close to the airport. I was booked to stay at Fairfield Inn & Suites but they sent yet another email telling me they were unable to give the room to me and I was going to stay at the Crowne Plaza. This has happened to me multiple times when I book at Fairfield and I am getting tired of it. Crowne Plaza and other places are fine but I prefer Fairfield. Soon I won't because I'm sick of being dumped out for no particular reason. I have usually booked far enough in advance of my travel dates that this should not be happening....but Fairfield keeps doing the same things.
Bodde här 1 natt i april 2024
Svar från Kim 7 maj 2024
Thank you for your review!

2/10 Väldigt dåligt

Robin

Reste med familjen
I booked well in advance at this hotel, just before departure they sent an email that they had no room available and had arranged a transfer to another hotel (of poorer quality). This puts you on the spot because you are about to leave and don't have many options left. Conclusion not a reliable party, book somewhere else. Considering the other reviews, this has happened several times recently.
Bodde här 4 nätter i april 2024
Svar från Kim 7 maj 2024
Thank you for your review, we apologize for any inconvenience you had experienced. We do hope that you will give us another chance should your travels bring you back to the Toronto Airport area

10/10 Fantastiskt

Anita, East St Paul

Bodde här 1 natt i mars 2024
Svar från Kim 7 maj 2024
Thank you for your review!

4/10 Dåligt

Duane

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i april 2024
Svar från Kim 7 maj 2024
Thank you for your review!

6/10 Okej

Lori-Ann

Reste med familjen
Gillade inte: Bekvämligheter och boendets skick och faciliteter
I had originally booked at the Fairmont and received an email that my reservation was cancelled and they have booked us at the Crowne Plaza. Hotel looks nice but once in the room, it had 2 security guards on our floor. I have never had that before!! Once we got to the room, one of the numbers was missing for the room number in the hallway. Once in the room there was writing on the walls, walls were banged up. Hole in the bathroom above the shower. I wiped the headboard with a wipe, dirty! Tranition from flooring to tile was very poorly done and dirty. I booked a room with queen beds and we got double beds. I would not hve not choosen this hotel. ( and actually I didn't!)
Bodde här 1 natt i april 2024
Svar från Kim 7 maj 2024
Thank you for your review, we apologize for any inconvenience you had experienced. We do hope that you will give us another chance should your travels bring you back to the Toronto Airport area

10/10 Fantastiskt

Jimmy

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Kim 7 maj 2024
Thank you for your review!

6/10 Okej

Jacynthe

Bodde här 1 natt i mars 2024
Svar från Kim 7 maj 2024
Thank you for your review, we apologize for any inconvenience you had experienced. We do hope that you will give us another chance should your travels bring you back to the Toronto Airport area

2/10 Väldigt dåligt

Darren

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I had fully paid for one nights stay months in advance at Fairfield Inn and Suites by Marriott Toronto Airport. The night before our stay I received an email advising that due to “unforeseen circumstances” they would not have a room available for me. I was further advised that their sister hotel, Crown Plaza would now be the hotel we were to stay at. I called to inquire and was told by front desk staff that the “unforeseen circumstances” were that some other customers had decided to stay longer. In my opinion an unforeseen circumstance would have been a fire or flood. I asked to speak to a manager and was put through to a voicemail. I left a voicemail but never received a response. Crown Plaza was not as convenient but was suitable in the end. Staff at Crown Plaza advised us that Fairfield Inn and Suites frequently does this. I later verified this by reading other reviews. My recommendation would be to book another hotel of your choice rather than taking any chance of any other “unforeseen circumstances” arising.
Bodde här 1 natt i mars 2024
Svar från Kim 7 maj 2024
Thank you for your review, we apologize for any inconvenience you had experienced. We do hope that you will give us another chance should your travels bring you back to the Toronto Airport area

2/10 Väldigt dåligt

Carrie

Bodde här 1 natt i mars 2024
Svar från Kim 7 maj 2024
Thank you for your review!

10/10 Fantastiskt

Mike

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good location and clean
Bodde här 1 natt i mars 2024
Svar från Kim 7 maj 2024
Thank you for your review!

4/10 Dåligt

Adam, Newmarket

Reste med familjen
Gillade: Personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
We were moved to the Hampton inn from our original booking at the Fairfield and the room is super small & cramped for 4people. No where to eat and lights in our room don’t work. At least we’re only here for 6hours
Bodde här 1 natt i mars 2024
Svar från Kim 7 maj 2024
Thank you for your review, we apologize for any inconvenience you had experienced. We do hope that you will give us another chance should your travels bring you back to the Toronto Airport area

8/10 Bra

Gary

Reste med sin partner
Gillade: Bekvämligheter
Ok
Bodde här 2 nätter i mars 2024
Svar från Kim 7 maj 2024
Thank you for your review!

4/10 Dåligt

Hope

Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
I booked at the Fairfield Inn and Suites because it has a restaurant where I could go in the Hotel. I was downgraded to the Hampton and was told I had to go to the other property. Even though it was only next door there was a fence and I couldn't see a way to get through. As a woman travelling alone I am not impressed with this practice. I feel I was overcharged as this place is not the same.
Bodde här 1 natt i mars 2024
Svar från Kim 7 maj 2024
Thank you for your review, we apologize for any inconvenience you had experienced. We do hope that you will give us another chance should your travels bring you back to the Toronto Airport area

8/10 Bra

Corey

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Kim 7 maj 2024
Thank you for your review!

8/10 Bra

STEVEN

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great Breakfast
Bodde här 1 natt i mars 2024
Svar från Kim 7 maj 2024
Thank you for your review!

8/10 Bra

Heidi

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Kim 7 maj 2024
Thank you for your review!

2/10 Väldigt dåligt

Erin

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024

6/10 Okej

Stacy

I cant really rate the hotel on amenities as they relocated us to their sister hotel next door which was disappointing and frustrating for a couple reasons. I booked this hotel because we were traveling in Toronto and had a very early morning flight. I specifically booked the Fairfield because it had a hot tub. The hotel they relocated us to did not so that was a major disappointment. Also I was traveling for pleasure so I wasn't monitoring my emails as often as I might at home so I didnt even know they relocated us until we went to check in. Overall, I'm sure it is a fine hotel but I didn't appreciate the situation we were put in and the lack of notice & options we were provided since they could not accommodate our reservation.
Bodde här 1 natt i mars 2024

8/10 Bra

Ana-Maria

Bodde här 1 natt i mars 2024
Svar från Kim 7 maj 2024
Thank you for your review!

10/10 Fantastiskt

Rachel

Bodde här 1 natt i mars 2024
Svar från Kim 7 maj 2024
Thank you for your review!

8/10 Bra

LORILEE

We were moved to the Hampton Inn
Bodde här 1 natt i februari 2024

8/10 Bra

Barbara

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great for a quick overnight. Regular shuttle.
Bodde här 1 natt i februari 2024

10/10 Fantastiskt

Edward

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very nice lady at the front desk.
Bodde här 1 natt i februari 2024

2/10 Väldigt dåligt

John, Surrey

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We were booked in to this hotel January 8/24 & Jan 28/24. We booked this hotel stay on March 4/23. At this time they confirmed our stay on both dates. However when Jan 8/24 came around we were sent an email the day before check in stating that there was no availability for us! Due to unforeseen circumstances. They had then booked us into the Hampton Inn and Suites. . So we didn’t put any negative reviews in on that date but then IT HAPPENED AGAIN FOR OUR JAN.28/24 stay. Well, this is just unacceptable. We would not recommend this hotel to anyone for anything, because there is no dependability from this company. “ Just too bad, so sad, we don’t have to honour our reservation “ Stay as far away from this hotel as you can.
Bodde här 1 natt i januari 2024
Svar från Fairfield 31 jan. 2024
Thank you for your review.

2/10 Väldigt dåligt

Cheryl

Reste med familjen
When we got to the hotel we were transfered to another hotel. Apparently no rooms available even though we reserved last July. Didn't tell me that when i called earlier in the afternoon for late arrival due to delayed flight. Very disappointed with the whole affair.
Bodde här 1 natt i januari 2024
Svar från Fairfield 31 jan. 2024
Thank you for your review.

2/10 Väldigt dåligt

Emmanuel, EDMONTON

Reste med sin partner
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Yes
Bodde här 1 natt i januari 2024
Svar från Fairfield 31 jan. 2024
Thank you for your review.

8/10 Bra

Rita

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Close to airport; shuttle was on time; efficient staff. Price is high.
Bodde här 1 natt i januari 2024
Svar från Fairfield 31 jan. 2024
Thank you for your review.

10/10 Fantastiskt

John, Surrey

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great service at front desk and shuttle driver was helpful.
Bodde här 1 natt i januari 2024
Svar från Fairfield 31 jan. 2024
Thank you for your review.

2/10 Väldigt dåligt

Lorne

Gillade inte: Renlighet och boendets skick och faciliteter
We were moved next door to a sister property, the Hampton Inn because the Fairfield was fully booked. At checkin they wanted to charge us for the room even though it was booked and paid through Expedia. They put a hold on the price of the room and for incidentals and promised it would come off..we’ll be checking to ensure it does. Room was well used and tired looking… no microwave like Fairfield so we were forced to go out for dinner. Not a great experience. Only coffee, no tea in the room so had to go downstairs to get a tea in the morning.
Bodde här 1 natt i januari 2024
Svar från Fairfield 31 jan. 2024
Thank you for your review.

10/10 Fantastiskt

Minerva

Gillade: Renlighet
Bodde här 1 natt i december 2023
Svar från Fairfield 31 jan. 2024
Thank you for your review.

10/10 Fantastiskt

Rachel

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very close proximity to Pearson airport. Courteous and friendly reception. Clean and spacious room with a comfortable bed. I had issues connecting to the wifi but it was solved after talking to the front desk.
Bodde här 1 natt i januari 2024
Svar från Fairfield 31 jan. 2024
Thank you for your review.

8/10 Bra

JOSE RAMON

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
For the second time this month I was transferred to the Hampton Inn and Suites, the day before checking in. I had an early morning flight and the reception desk clerk mentioned that on check-out I could claim a breakfast bag, but it was not available.
Bodde här 1 natt i december 2023
Svar från Fairfield 31 jan. 2024
Thank you for your review.

8/10 Bra

Masayoshi

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
There were no shops and restaurants around hotel. But, hotel was nice and room was spacious.
Bodde här 1 natt i juni 2023
Svar från Fairfield 31 jan. 2024
Thank you for your review.

2/10 Väldigt dåligt

Avis

Bodde här 1 natt i december 2023
Svar från Fairfield 31 jan. 2024
Thank you for your review.

4/10 Dåligt

Michelle

Bodde här 1 natt i december 2023
Svar från Fairfield 31 jan. 2024
Thank you for your review.

2/10 Väldigt dåligt

Roger

They said they were overbooked and moved me to another location.
Bodde här 1 natt i december 2023
Svar från Fairfield 31 jan. 2024
Thank you for your review.

10/10 Fantastiskt

Gennadiy

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Good
Bodde här 1 natt i december 2023
Svar från Fairfield 31 jan. 2024
Thank you for your review.

8/10 Bra

Michael

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Fairfield Inn was unable to accommodate us, so transferred us to the Hampton Inn and Suites, which was fine. We arrived after 11pm and left by 4.30am. It was perfectly fine for our needs.
Bodde här 1 natt i november 2023

6/10 Okej

Lisa

Reste med familj och småbarn
Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
I booked a room at Fairfield about 9 months ago, the day before arriving Im told they don't have a room for me and sent me to their sister hotel next door. Hotel was clean, free shuttle to/from airport. Our departure was early in the morning, I was assured that there would be a "to go" breakfast to take with us as it was before 6am. I confirmed this with both hotels before arrival. When checking out they did not have anything for us which was very disappointing as I was traveling with children and was told twice that this would be available.
Bodde här 1 natt i november 2023

8/10 Bra

Finn Troest

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beliggenhed og lufthavnstransport
Bodde här 1 natt i november 2023

8/10 Bra

Michele

Bodde här 1 natt i november 2023
Svar från Fairfield 31 jan. 2024
Thank you for your review.

2/10 Väldigt dåligt

Anne Marie

Bodde här 1 natt i november 2023
Svar från Fairfield 31 jan. 2024
Thank you for your review.

10/10 Fantastiskt

Winston

Bodde här 1 natt i november 2023
Svar från Fairfield 31 jan. 2024
Thank you for your review.

2/10 Väldigt dåligt

curtis

Bodde här 1 natt i november 2023
Svar från Fairfield 31 jan. 2024
Thank you for your review.

2/10 Väldigt dåligt

Byron

Very poor review because before our arrival we were emailed by Fairfield saying our reservation was changed to an entirely different hotel. There was no contact by the new hotel with precise airport transportation details and call numbers. With more than 1 Hampton Inn nearby, it meant errors in pickup. Hampton drivers were excellent, but management of hotel change was very poorly handled.
Bodde här 1 natt i november 2023

8/10 Bra

Colin

Bodde här 1 natt i november 2023
Svar från Fairfield 31 jan. 2024
Thank you for your review.