Dear Anonymous, I'm sorry the mattresses in your room were not to your liking; please forgive us. Guest satisfaction is our highest priority, and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages improvement for future stays. Thank you for taking the time to share your review with us. Sincerely, Firass Ismail, GM

Dear Soolyunn, It's great to hear that you want to return, as it indicates that we have provided you with excellent service during your stay at Residence Inn Toronto Markham. Thank you for choosing our hotel and for taking the time to share your positive feedback with us. We hope to have the pleasure of welcoming you back again soon. Best, Firass Ismail, GM

Dear David, We aim to impress you, so I sincerely regret that you did not enjoy your stay. I value your feedback, and we hope to serve you better in the future. Thank you for staying with us. Sincerely, Firass Ismail General Manager

Dear Chaim, What an excellent rating! I am thrilled to see that you had a great stay and hope that we will be your first choice for lodging in Markham from here on out. Thank you for your business, and please come again. Best, Firass Ismail General Manager

Dear Jason,We are grateful for your kind rating. It thrills us to know that our team had a positive impact on your stay. It was a pleasure to have you as a guest, and we look forward to welcoming you back.Best,Firass IsmailGeneral Manager

Dear Lindsey, Thank you for your patronage. We are so happy to know you enjoyed your stay and our exceedingly comfortable accommodations. Please visit again soon. Best, Firass Ismail General Manager

Dear Allan,We are thrilled to have met your expectations and can't thank you enough for staying with us. The compliments of your review are always welcome, but the best compliment would be a return stay. We hope to see you again!Best,Firass IsmailGeneral Manager

Dear KAREN L, While it sounds like you had a lot to like about your stay, I am very sorry that we didn't exceed your expectations overall. Your feedback is appreciated as it helps us to focus on the areas that need our attention for improvement. Please consider a return trip so we can provide you with a better experience. Sincerely, Firass Ismail General Manager

Dear Theresa, Offering clean accommodations and cheerful service are core goals of the staff, so it is great to hear that we delivered. Your feedback is very much appreciated. Thank you for staying at our hotel, and please come see us again. Best, Firass Ismail General Manager

Dear Quynh,We're glad to hear from you and appreciate your review. I'm delighted you enjoyed your stay overall. My apologies regarding the beds; I have taken note. Sincere feedback like yours allows us to impact future guest experiences positively. Best,Firass IsmailGeneral Manager

Dear Ola, It was our pleasure hosting you, and we appreciate your time in reviewing our hotel. We hope to see you again upon your return to the area. Sincerely, Firass Ismail General Manager

Dear Kin Yat, Thank you for the great review. It was our pleasure to host you, and we hope to do so again soon. Best, Firass Ismail General Manager

Dear Grant, It is always a pleasure to see that our guests enjoyed their stay with us. Thank you for taking a moment to review your experience and praise our hardworking staff. We appreciate your support and hope to welcome you back soon. Best, Firass Ismail General Manager

Dear Xuwen, We appreciate your review and recommendation. I'm delighted to know you found your stay to be top-notch thanks to our supremely comfortable accommodations. Please find a reason to visit us again soon. Best, Firass Ismail General Manager

Dear Soheila, Thank you for choosing to stay with us and for providing your valuable feedback. We hope to have the opportunity to impress on a return visit. Sincerely, Firass Ismail General Manager

Dear Abigail, I am glad to hear that your stay was enhanced by our wonderful staff and the friendly service they provide. Thank you for your feedback and your patronage. We hope your travels bring you to the Toronto area again soon so we can be your first choice for lodging. Best, Firass Ismail General Manager

Dear Jaime,I'm sorry to hear that not every aspect of your stay met your expectations. We can't thank you enough for your business and hope to better serve you in the near future.Sincerely,Firass IsmailGeneral Manager

Dear zhiqiang,It is wonderful to hear that you enjoyed your stay and our very good location. Thank you for staying with us and leaving us feedback. Please visit us again soon!Best,Firass IsmailGeneral Manager

Dear Kevin, We are thrilled you enjoyed your stay! Thank you for the review, and please visit us again. Best, Firass Ismail General Manager

Dear Francis, It is always a pleasure to see that our guests enjoyed their stay with us. Thank you for taking a moment to review your experience and offer suggestions for improvement. We appreciate your feedback and hope to welcome you back soon. Best, Firass Ismail General Manager

Dear Sivaram, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Firass Ismail General Manager

Dear Abigail, Our location is definitely one of the best attributes of our Residence Inn, and I am glad it was a perfect fit for your stay. Thank you for your patronage and for taking the time to share your experience with this review. It was our pleasure to host you, and we hope to do so again. Best, Firass Ismail General Manager

Dear Jacqueline, While it wasn't without some flaws, I am glad to hear that your stay was pleasant. Thank you so much for taking the time to share these kind words with us and other potential travelers. We hope that you will consider a return trip for a flawless experience next time. Best, Firass Ismail General Manager

Dear Chloe, We are thrilled you enjoyed your stay! Thank you for the review, and please visit us again. Best, Firass Ismail General Manager

Dear Maria Concepcion Piduca, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Firass Ismail General Manager

Dear Anita, We are happy to hear that the majority of our staff exceeded your expectations. I am sorry to hear that one member of the team, and their lack of hospitality, didn't measure up. Thank you for sharing your feedback; it helps us see how we are doing and what we can improve. Please come again soon. Best, Firass Ismail General Manager

Dear Mohammadreza, We're happy to hear from you! It's great to know that you enjoyed our crisp and clean rooms as well as our convenient location. Please plan to visit us again the next time you travel to the area. Best, Firass Ismail General Manager

Dear Yee,We're happy to hear from you and glad you enjoyed your stay. I'm pleased you found our amenities and service pleasant. We appreciate you choosing our hotel while visiting. Thank you for your kind feedback, and we look forward to hosting you again.Best,Firass IsmailGeneral Manager

Dear Wensi, Thank you for staying with us. We appreciate your time in reviewing our hotel and hope to provide you with a fantastic experience upon your return to the area. Sincerely, Firass Ismail General Manager