Hotell med 3 stjärnor i Puerto Escondido

"Personalen, rummen och strandnara"

"Hotel itself is great, right at the beach with pool at the rooftop and lounge chairs at the beach as well. Rooms are modern, good size, comfortable beds, and has A/C. What we didn’t like was that the booking and website said we would have a balcony and the room didn’t. When we tried to point this out they refused to do anything about it and hotels.com didn’t help either even after multiple calls, chats and emails. So we didn’t get what we paid for and no offer of fixing this was made either. Apparently none of the basic rooms has balcony even though they say they do. Secondly, the young girl receptionist with glasses speaks 0 English and was very unhelpful. She didn’t have any answers to anything ever when it came to topics outside the hotel and frowned or sighed when we asked. We asked 6 different things like (where can we do laundry in the area, how do we get to mazunte for a day trip, do you have recommendations for day trips, how can we book a shuttle, etc.). Not having answers is fine, but she didn’t offer to check with colleagues or trying to help us find answers at all or get back to us. And these were questions that seemed to be common knowledge because as soon as we went outside the hotel pretty much anyone we asked could help us. So she clearly had no interest in helping people and also doesn’t speak any English which is a wild combination when you work in a hotel reception desk that caters to international tourists. "