Exteriör

Recensioner av Hilton Garden Inn Trinidad Downtown

3 out of 5
Hilton Garden Inn Trinidad Downtown
201 Americana Rd., Trinidad, CO

Recensioner

9,2

Underbart

10 - Fantastiskt i betyg. 82 av 104 recensioner" "
8 - Bra i betyg. 6 av 104 recensioner" "
6 - Okej i betyg. 7 av 104 recensioner" "
4 - Dåligt i betyg. 6 av 104 recensioner" "
2 - Väldigt dåligt i betyg. 3 av 104 recensioner" "

9,6/10

Renlighet

9,2/10

Personal och service

9,2/10

Bekvämligheter

9,4/10

Boendets skick och faciliteter

9,4/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Gregory, Tucson

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
On site resturant closed on sunday, club 14 next door closed at 7p due to staff shortages, but founf trinidad smokehouse as. Super great find
Bodde här 1 natt i maj 2024

10/10 Fantastiskt

Mary

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This is a beautiful property on the River. The staff were so wonder and accommodating. Room were clean and relaxing. The hotel is close to the historic downtown. The experience was so nice we stayed an extra night.
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Mark, Denver

Gillade: Renlighet, personal och service och boendets skick och faciliteter
One night stay for a bike event. Staff was very helpful and nice. Clean room. What else do you need?
Bodde här 1 natt i april 2024

10/10 Fantastiskt

William

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Brand new and easy access
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Todd

Gillade: Renlighet
Bodde här 1 natt i april 2024

10/10 Fantastiskt

kim

Gillade: Renlighet, personal och service och boendets skick och faciliteter
nice staff- clean, big rooms
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Kathryn

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very beautiful new building. Our room even had a peloton bike. Comfortable beds. Kind and welcoming staff even with our very late arrival at one in the morning.!
Bodde här 1 natt i april 2024
Svar från Synovia 13 apr. 2024
Dear Kathryn,Thank you so much for your rating and review. We are so glad to hear that you enjoyed your stay with us, even at arriving so late in the evening and likely exhausted! We hope to see you again soon. - Synovia

10/10 Fantastiskt

Erin

Bodde här 1 natt i mars 2024

10/10 Fantastiskt

Suzanne

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
The view from the atrium of the mountains was amazing and it was within walking distance of main street and other places for dining.
Bodde här 1 natt i mars 2024
Svar från Synovia 3 apr. 2024
Dear Suzanne,Thank you so much for your rating and review. We are so lucky to have that view out of our property, it's truly special. We hope you had a great stay with us and that we'll see you again!-Synovia

10/10 Fantastiskt

Traci

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Always kind and helpful staff and a comfortable place to stay
Bodde här 1 natt i mars 2024
Svar från Synovia 6 apr. 2024
Dear Traci,Thank you so much for your rating and review! We hope you had a wonderful stay with us, we hope to see you again soon.-Synovia

10/10 Fantastiskt

Erin, Abilene

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Checkin was a breeze and they were very helpful. Rooms were spacious and clean. Shower water could get hotter but other than that, it was perfect!
Bodde här 1 natt i mars 2024
Svar från Synovia 30 mars 2024
Dear Erin,Thank you so much for this rating and your review. We hope you had a great stay with us and that we'll see you again!-Synovia

10/10 Fantastiskt

Bruce

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great stay, excellent staff, the facility is in new condition. Their restaurant is not open on Sunday but a good pub/restaurant is located next door The in-room coffee features a Keurig clone coffeemaker. However their artificial creamer was not picked by a coffee drinker, it was really bad. This applies to most hotels.
Bodde här 1 natt i februari 2024
Svar från Synovia 7 mars 2024
Dear Bruce, Thank you very much for your rating and review. We are very glad to hear that you had a good stay with us. And we'll have to see about getting some new creamer packets for the in-room coffees! We hope you'll come see us again. Synovia

4/10 Dåligt

Craig

Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
This hotel was very clean quiet and easy to get to. BUT they charged me TWICE for my stay. If I hadn’t noticed I would have paid more than double for one night! Funny thing is I didn’t have any contact with them, They blamed the credit card being different between Expedia and their app but that isn’t true because that’s how I noticed the double charge on the same card.
Bodde här 1 natt i februari 2024
Svar från Yvet 21 feb. 2024
Sorry for the double charge. Upon making the reservation Expedia usually charges your card and then Expedia sends the hotel a different credit card from them for the hotel to charge for the room and tax. At check the hotel does ask for a credit card that is for incidentals only. I'm sure we fell short and charged your card instead of the Expedia card. Again, sorry our fault. Respectfully, Yvette DominguezGeneral Manager

10/10 Fantastiskt

nancy

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från Synovia 7 mars 2024
Dear Nancy,Thank you for your rating! We hope you had an excellent stay with us and that we'll see you again.-Synovia

8/10 Bra

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nice place
Stopped overnight on the way to a ski trip. Staff was friendly at check in. Rooms were clean. Breakfast was great but needed more options for children. Price was high to order them anything and like most kids, only ate half of it.
Bodde här 1 natt i februari 2024
Svar från Synovia 7 mars 2024
Dear Guest,Thank you very much for your rating and this feedback. We are glad to hear that you enjoyed your stay with us, and will absolutely pass on the feedback related to the restaurant to them!-Synovia

10/10 Fantastiskt

Krissty

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice hotel
Bodde här 1 natt i december 2023
Svar från Synovia 7 mars 2024
Dear Krissty,Thank you very much for your rating and review! We hope you had an excellent stay with us and that you'll come back and see us again!-Synovia

6/10 Okej

JB

Reste med familjen
Nice place needs small changes.
Nice hotel and great staff. The large bottles of shampoo, conditioner, soap, lotion etc in the room are disgusting! I do t want to use these after other people. Please go back to the small individual bottles! The restaurant is very overpriced and the food is well below average!
Bodde här 2 nätter i januari 2024
Svar från Synovia 3 feb. 2024
Dear Mr. Swift,Thank you for providing this feedback. We are very sorry to hear that you did not enjoy the more environmentally conscious toiletries that Hilton is transitioning to, and that you weren't impressed with the food at Gagliardi's 489. We hope that you'll stay with us again and give us the opportunity to improve your experience. - Synovia

10/10 Fantastiskt

Jennifer

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från Synovia 2 feb. 2024
Dear Jennifer,Thank you very much for this rating. We hope you enjoyed your stay with us and that we'll see you again soon! - Synovia

10/10 Fantastiskt

Michael

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från Synovia 2 feb. 2024
Dear Michael,Thank you very much for rating. We appreciate your business and hope you had an excellent stay with us, and that we'll see you again!-Synovia

10/10 Fantastiskt

Ashley

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Synovia 1 feb. 2024
Dear Ashley,Thank you very much for your rating. We hope you had a great stay with us and that we'll see you again soon!-Synovia

10/10 Fantastiskt

Andy

Reste med husdjur
Gillade: Bekvämligheter
Bodde här 1 natt i januari 2024
Svar från Synovia 1 feb. 2024
Dear Andy,Thank you for your rating. We hope you had a great stay with us, and that we'll see you again! - Synovia

6/10 Okej

Leslie

Bodde här 2 nätter i december 2023
Svar från Synovia 1 feb. 2024
Dear Leslie,Thank you very much for your rating, we hope you had a good stay with us. Please let us know if there is anything we can do to help improve your next stay! - Synovia

10/10 Fantastiskt

Jessica, Channelview

Reste med familj och småbarn
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från Synovia 1 feb. 2024
Dear Jessica,Thank you very much for your rating! We hope you had an excellent stay with us, and we hope to see you again soon. - Synovia

10/10 Fantastiskt

Miguel, Sugar Land

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very nice and clean
Bodde här 1 natt i december 2023
Svar från Synovia 1 feb. 2024
Dear Miguel,Thank you for your rating, we hope you enjoyed your stay with us! We look forward to having you stay with us again.-Synovia

10/10 Fantastiskt

Miguel, Sugar Land

Bodde här 1 natt i december 2023
Svar från Synovia 2 feb. 2024
Dear Miguel,Thank you for your rating! We hope you had an excellent stay with us and that we'll see you again.-Synovia

4/10 Dåligt

Christina

Reste med familj och småbarn
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Gillade inte: Bekvämligheter
We got a room right next to the hallway door so we got to hear it slam all night and all morning. Also spent over $200 and no water bottles or breakfast included. No sleep, breakfast or water.
Bodde här 1 natt i december 2023
Svar från Synovia 3 feb. 2024
Dear Mrs. Milligan,Thank you for providing this feedback. We are very sorry to hear that your stay with us was not up to bar, and our general manager Yvette Dominguez would like to talk with you about how we could have made your stay better. - Synovia

10/10 Fantastiskt

Charles

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Pickle ball and Bocce courts at HGI
A very nice new HGI, in a soon to be super area of Trinidad. Pickle ball and Bocce courts are being built in a park across the street from the hotel.
Bodde här 2 nätter i december 2023
Svar från Synovia 1 feb. 2024
Dear Charles,Thank you very much for your rating and review! We appreciate your business and hope we'll see you again soon. Perhaps once the construction of our new amenities has been completed! Thanks again. - Synovia

4/10 Dåligt

Mark

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
The Hotel is very nice but the walls are paper thin. Unfortunately we were next to a room where the other guests had the TV on loud all night. Impossible to sleep. The staff was unsuccessful in getting the guest to turn it off
Bodde här 1 natt i december 2023
Svar från Synovia 1 feb. 2024
Dear Mr. Olson Meyer,Thank you for providing this feedback. We are very sorry to hear of the issue you experienced during your stay. We appreciate your business and hope that we'll see you again.-Synovia

10/10 Fantastiskt

James, tulsa

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice very nice
Bodde här 1 natt i december 2023
Svar från Synovia 1 feb. 2024
Dear James,Thank you for your rating! We hope you enjoyed your stay with us and that we'll see you again. - Synovia

10/10 Fantastiskt

Josephine

Bodde här 1 natt i december 2023
Svar från Synovia 1 feb. 2024
Dear Josephine,Thank you so much for this rating! We hope you had an excellent stay with us. We appreciate your business and hope we'll see you again. - Synovia

10/10 Fantastiskt

Michael

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från Synovia 1 feb. 2024
Dear Michael,Thank you for your review, we hope you had a great stay with us and that we'll see you again!-Synovia

10/10 Fantastiskt

Kim, Elizabeth

Bodde här 1 natt i december 2023
Svar från Synovia 1 feb. 2024
Dear Kim,Thank you for your review, we hope you enjoyed your stay with us. And we hope to see you again soon!-Synovia

10/10 Fantastiskt

Brenda

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I truly enjoyed my stay. Will revisit in the future.
Bodde här 2 nätter i december 2023
Svar från Synovia 1 feb. 2024
Dear Brenda, Thank you so much for this review, we are very glad to hear that you enjoyed your stay and hope we'll see you again.-Synovia

10/10 Fantastiskt

Stefanie

Bodde här 1 natt i december 2023
Svar från Synovia 1 feb. 2024
Dear Stefanie,Thank you very much for your rating, we hope you enjoyed your stay with us and that we'll see you again soon. - Synovia

6/10 Okej

Rudy

Gillade: Renlighet
Bodde här 1 natt i november 2023
Svar från Synovia 1 feb. 2024
Dear Rudy,Thank you for your review, we hope you enjoyed your stay with us. We hope to see you again soon! - Synovia

4/10 Dåligt

Julie

Reste med familjen, Reste med husdjur
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Gillade inte: Bekvämligheter
When booking through Hotels, there was an option to pay $60 ($20/person) extra for breakfast. I paid it. Staff told me since the restaurant is operated by a separate company, there is no way to honor this. Lost $60 and didn’t get breakfast.
Bodde här 1 natt i november 2023

10/10 Fantastiskt

Julie

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very Nice
So happy to find a new place to stay in Trinidad, a place we often pass through. Everything is bright shiny, modern, and new. Service was friendly and great. We needed an extra pillow and it came quickly. I loved the view from our room, I don’t think you can go wrong on either side of the building. The Christmas decor is beautiful. We will stay here again.
Bodde här 1 natt i november 2023
Svar från Synovia 29 nov. 2023
Thank you so much for this feedback, we are so glad to hear that you had a good stay with us here at the Hilton Garden Inn Trinidad Downtown. With the property being so new things really are bright and shiny, and we hope to keep them that way as time marches on. We really are so fortunate with our views from either side of the property, and are grateful that you enjoyed the one from your room. Thank you for your business, and we look forward to seeing you again.

10/10 Fantastiskt

nancy

Reste med familj och småbarn, Reste i grupp, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This is my second time staying here all I can say is it's a wonderful place to stay.
Bodde här 1 natt i november 2023
Svar från Synovia 29 nov. 2023
Thank you so much for this rating and feedback. We are so glad to hear of a repeat guest staying with us at the Hilton Garden Inn Trinidad Downtown and having a good experience, and we look forward to seeing you again!

10/10 Fantastiskt

Christine

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Finally a really nice hotel in Trinidad
Great hotel and proximity to downtown area. Only thing that they need to work on is the food at the restaurant. The food looked great just wasn’t so good. The orange juice was watered down and the waitress said it has been like that and everyone complains, why not change it then? But the hotel was superb!
Bodde här 1 natt i november 2023
Svar från Synovia 29 nov. 2023
Thank you very much for this rating and feedback. Please know that we will absolutely communicate your concerns to the restaurant, we hope you enjoyed your stay with us otherwise and we appreciate your business! We hope to see you again.

6/10 Okej

Verifierad resenär

Reste med familjen
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
They don't like to make the beds...
Perhaps this is a trend, but I have never had a two day stay at a hotel in which the room was not made up. I'm not talking about replacing towels, I'm talking about no service at all. A bit disconcerting.
Bodde här 2 nätter i november 2023

8/10 Bra

Kenneth

Bodde här 1 natt i oktober 2023

4/10 Dåligt

Jennifer

Gillade: Personal och service
Gillade inte: Renlighet
Not worth the money
Booked what I thought to be a higher end hotel. It was a disappointment. The room was dirty and trying to get to the hotel via GPS was horrid. The staff was polite but not exactly attentive. There is still construction being done near the front entrance. GPS will lead you through the construction and not to the hotel entrance. There was what I thought to be stains on the bathroom floor. I took a washcloth to it and it was dirt. Painfully obvious that the cleaning staff didn't mop the floor between guests.
Bodde här 1 natt i oktober 2023
Svar från Yvette Dominguez-General Manager 1 nov. 2023
Sorry for your experience with The Hilton Garden Inn Trinidad Downtown. I'm sorry we did not meet our expectations. I would like to visit with you in regards to you past stay. Please contact me at 19-845-8000.Yvette Dominguez General Manager

10/10 Fantastiskt

Kenneth

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i oktober 2023
Svar från Synovia 29 nov. 2023
Thank you very much for this rating, we are so glad you enjoyed your stay with us at the Hilton Garden Inn Trinidad Downtown. We hope to see you again soon!

10/10 Fantastiskt

Christy

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very clean and quiet
Bodde här 1 natt i oktober 2023
Svar från Synovia 29 nov. 2023
Thank you so much for this rating, we are very glad to hear that you found our new and beautiful Hilton Garden Inn property clean as well. We're fortunate to have a quiet property as well despite being in the heart of downtown Trinidad, it's really an excellent location. We hope to see you again soon!

10/10 Fantastiskt

steven

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean well appointed friendly staff
Bodde här 1 natt i oktober 2023
Svar från Synovia 29 nov. 2023
Thank you so much for this rating and feedback, we are so glad to hear that you had a good experience with us here at the Hilton Garden Inn Trinidad Downtown. We are fortunate to have a strong team of staff, and we hope to see you again!

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2023
Svar från Synovia 29 nov. 2023
Thank you so much for this rating, we hope you enjoyed your stay with us and that we'll see you again soon!

10/10 Fantastiskt

Marla

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
quality good, customer service needs work
This was a good room and very clean. The check in was misleading and the clerk told us that breakfast is "at 9". When we showed up we were told, quite rudely, "nothing is free here." I get that there is not a lot of breakfast available in town and free breakfast is a thing with most hotels so let people down nicely. I would have gladly paid for breakfast if we were told politely that they were sorry for any miscommunication, and breakfast is not complimentary by the way. That should have been clear at check-in. Other than that, it was fine. The quality is what I would expect at a Hilton. I will never stay in Trinidad again, however. This town was very sad and the service most places was unfriendly. The room was immaculately clean and had nice television choices. There were multiple chairs to sit which made it nice.
Bodde här 1 natt i oktober 2023

10/10 Fantastiskt

Michael

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great new hotel
Comfortable, new, clean, great stay! Very cool that they have a Peloton in the room in addition to a nice gym.
Bodde här 1 natt i oktober 2023
Svar från Synovia 29 nov. 2023
Thank you very much for this rating, we are so glad to hear that you enjoyed your stay with us here at the Hilton Garden Inn. The Pelotons in some of the premium rooms are indeed a very nice addition, and we're fortunate to have such a nice gym to offer our guests. We hope we'll see you again soon!

4/10 Dåligt

Brandi

Reste med familjen
Gillade: Rummets bekvämlighet
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
The hotel itself is new and spacious. Rooms are large and accommodating. Workers are friendly. Unfortunately the room was not clean. A dirty towel had been folded and put up as if new. There was body fluids on a painting above the bed and blood stain on a pillow. Our room was located near a hallway entrance and it banged loudly all through the night so we got zero sleep.
Bodde här 1 natt i oktober 2023
Svar från Yvette Dominguez-General Manager 1 nov. 2023
Sorry we did not meet your expectations. I would like to visit with you in regards to your past stay. Please contact me at 719-845-8000.

10/10 Fantastiskt

Clifford

Bodde här 1 natt i oktober 2023
Svar från Synovia 29 nov. 2023
Thank you very much for this rating, we are so glad that you enjoyed your stay with us here at the Hilton Garden Inn. We hope to see you again soon!