2 restaurants, breakfast, lunch, dinner served; American cuisine

Reviews of Hilton Garden Inn Troy

3 out of 5
Hilton Garden Inn Troy
235 Hoosick St, Troy, NY

Reviews

8.8

Excellent

Rating 10 - Excellent. 573 out of 1001 reviews" "
Rating 8 - Good. 306 out of 1001 reviews" "
Rating 6 - Okay. 78 out of 1001 reviews" "
Rating 4 - Poor. 29 out of 1001 reviews" "
Rating 2 - Terrible. 15 out of 1001 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a quick overnight trip. Upon our arrival the hotel concierge was friendly and made our check in very smooth. The room was clean and the bed comfortable. Did hear some road noise. I would stay there again.
Stayed 1 night in May 2024

10/10 Excellent

Suzanne

Travelled with partner
Liked: Property conditions & facilities
Easy checkin , spacious room, comfortable bed, beautiful lounge/breakfast dining area.
Stayed 1 night in May 2024

8/10 Good

Juliann

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a little frustrating when selecting a room to be forced to pick a higher priced room with unlimited snacks because it was the only one with 2queen beds. But the front desk adjusted the rate when we checked in.
Stayed 1 night in May 2024

6/10 Okay

Mayank, Roselle Park

Liked: Cleanliness
Stayed 1 night in May 2024

2/10 Terrible

Jorge

Disliked: Cleanliness
My room witha view was a room with a view to a ventilation units,very very load unit.
Stayed 1 night in May 2024

4/10 Poor

Justin

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from General Manager on 11 May 2024
Justin, We're sorry we didn't perform on a higher scale. let me know if you have any comments you would like to share and I'll do my best to address off line.

10/10 Excellent

Deitra

Liked: Property conditions & facilities
Stayed 1 night in May 2024
Response from General Manager on 7 May 2024
Deitra,Thank you for the confidence in our service and hotel. See you soon.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to watch hockey playoffs
Stayed 3 nights in May 2024
Response from General Manager on 7 May 2024
Susan,Thank you. We appreciate your business.

4/10 Poor

Alejandra

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from General Manager on 7 May 2024
Alejandra,It seemed that we may have missed the mark on your stay. I hope we're given another opportunity to make things right.

10/10 Excellent

Nicole

Stayed 1 night in Apr 2024

10/10 Excellent

Pablo, Brooklyn

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Really liked the service
Stayed 1 night in Apr 2024
Response from General Manager on 7 May 2024
Pablo! Thank you for the stay. We hope to see you soon.

10/10 Excellent

Ricky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 7 May 2024
Ricky,The team appreciates the score and the confidence in our service. Thank you.

10/10 Excellent

Casimiro

clean
Stayed 1 night in Apr 2024
Response from General Manager on 18 Apr 2024
Casimiro,Thank you for the great review! We appreciate you and your patronage.

10/10 Excellent

sylvia

Stayed 1 night in Apr 2024
Response from General Manager on 7 May 2024
Sylvia,I'll be sure to let the team know you gave them a wonderful score. The team works very hard to keep everyone satisfied!

8/10 Good

Kenneth

Liked: Cleanliness, property conditions & facilities
Location was great for my needs in the Troy area. Breakfast could be better.
Stayed 2 nights in Apr 2024
Response from General Manager on 13 Apr 2024
Kenneth,We're alway happy to hear feedback. Breakfast is modesly priced and fresh each morning. There are many different options but if you want to suggest others, we're happy to listen and pass along to Hilton to change/update the standard. We appreciate your patronage.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and hotel staff very helpful
Stayed 3 nights in Apr 2024
Response from General Manager on 13 Apr 2024
Robert,The team works hard to meet or exceed expectations. I'll pass along your comments.

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
Everything great
Stayed 1 night in Mar 2024
Response from General Manager on 13 Apr 2024
Omar,We appreciate your comments. I'll be sure to pass them along.

10/10 Excellent

Christopher, Troy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was very helpful when booking my room, and the room itself was clean and quiet.
Stayed 1 night in Mar 2024
Response from General Manager on 13 Apr 2024
Christopher,Great to hear. I'll keep the team updated and let them know about your arrival experience and stay. Thank you.

10/10 Excellent

Jodi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall great hotel. The paid breakfast buffet was nice and had very friendly staff.
Stayed 1 night in Mar 2024
Response from General Manager on 13 Apr 2024
Jodi,Thank you. I'll pass along the comments. Breakfast is freshly made each morning, by a chef who has been with us for 10+ years. A great associate who cares about quality.

10/10 Excellent

Moriah

Stayed 1 night in Mar 2024
Response from General Manager on 13 Apr 2024
Moriah,Thank you for the wonderful rating. We appreciate your business and hope to see you again soon

10/10 Excellent

FATIMA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 13 Apr 2024
Fatima,We will you a wonderful spring! Looking forward to seeing you again soon.

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good.
Stayed 2 nights in Mar 2024
Response from Front Desk Staff on 13 Apr 2024
Lisa,We're happy you had a wonderful stay!

10/10 Excellent

Claudy F

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Mar 2024
Response from Front Desk Staff on 15 Mar 2024
Claudy,Thank you for staying at the Hilton Garden Inn, Troy! We appreciate your business and hope to see you again soon.

4/10 Poor

Jonathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Noise from the road was really loud. Could not get to sleep. Also, the chicken that was on my flatbread was grissly. The location of the hotel convenient for the event at RPI, but I may not stay there again due to these issues.
Stayed 1 night in Mar 2024
Response from General Manager on 15 Mar 2024
Jonathan,We appreciate your business and hope to see you again, despite the traffic. I hope you addressed your flatbread concerns with the restaurant staff. They would have assisted with a replacement item. Thanks, and I'll pass along your comments

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 15 Mar 2024
Erika,We appreciate your score and it will be reviewed with our operations team!

8/10 Good

John

Stayed 2 nights in Mar 2024
Response from Front Desk Staff on 13 Apr 2024
John,Thank you! See you again soon.

8/10 Good

Laura

Travelled with family and small children
Liked: Cleanliness, staff & service
I used expedia to reserve the room.. got to the hotel and they did not have my reservation (I showed them the one I had made). They reserved a different room for me and charged me $25 more for the room.. except for getting the room, the room was nice, the pool and pool area for the kids was cold, but the staff were all amazingly nice.
Stayed 1 night in Mar 2024
Response from General Manager on 4 Mar 2024
Laura,We're sorry your Expedia reservation did not make it over to the hotel system. I hope you were able to rectify it with Expedia. The pool is a great option for the kids and thank you for recognizing the staff. They do a wonderful job!

10/10 Excellent

Liced

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy ways to dine and restaurants
Stayed 2 nights in Feb 2024
Response from Operations Manager on 4 Mar 2024
L Iced,Thank you for staying with us. The team looks forward to seeing you again, soon.

8/10 Good

Robert, Milton

Liked: Property conditions & facilities
Not a lot close to hotel for dining.
Stayed 2 nights in Feb 2024
Response from General Manager on 4 Mar 2024
Robert,Thank you for staying with us. The Recovery Sports Grille is attached directly to the hotel which offers some great fast casual dining with multiple sport programming on the 40 tv.s. Other restuarant options are located a few minutes away.

6/10 Okay

Susan

Stayed 2 nights in Feb 2024
Response from Front Desk Staff on 13 Apr 2024
Susan,Thank you for your for staying with us. Please keep us in mind when you travel back to the area.

8/10 Good

don

Liked: Cleanliness, staff & service, property conditions & facilities
They need some kind of night light for the bathroom. Either pitch dark or blinding bright now.
Stayed 1 night in Feb 2024
Response from General Manager on 29 Feb 2024
Don,In the near future all rooms will have a night light in or near the bathroom. Thanks for the feedback.

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was comfortable. Pool was great with kids.
Stayed 1 night in Feb 2024
Response from General Manager on 15 Mar 2024
Michelle,Pools love kids too! Thanks for staying with us.

10/10 Excellent

Devine

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the young lady when I first checked in. She was very nice to me and my wife.
Stayed 2 nights in Feb 2024
Response from General Manager on 19 Feb 2024
Devine,Ari was the young lady. Thank you for recognizing one of our team members. It always matters and we review comments, good and bad, with the team to help celebrate and reivew opportunities.

8/10 Good

Doretha

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2024
Response from Front Desk Manager on 16 Feb 2024
Doretha,Thank you for staying with us.

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed and watched the Superbowl in the Sports bar which is right in the hotel. Oh and the bed was so comfy...
Stayed 2 nights in Feb 2024
Response from General Manager on 16 Feb 2024
Carol,I hope your team won! Mine did not. Maybe next year. Thank you for staying with us and we'll see you soon.

10/10 Excellent

John

Stayed 1 night in Feb 2024
Response from General Manager on 13 Feb 2024
Thank you John! The team here appreciates the 10 out of 10. We hope to see you soon for a return visit.

10/10 Excellent

Lihua

Liked: Cleanliness, staff & service, property conditions & facilities
Thoughtful
Stayed 1 night in Feb 2024
Response from General Manager on 13 Feb 2024
Lihua,Thank you for being thoughtful to give the team a 5 out of 5 rating. We appreciate your business. See you again soon.

8/10 Good

Kimberly

Stayed 1 night in Feb 2024
Response from General Manager on 29 Feb 2024
Kimberly,Thank you for your feeback. we review scores and comments from guests with our staff. I'll be sure to add your review to our list!

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would have given it a 5 star rating, however, there were kids running up and down the hallway all night and screaming. Made it a little difficult to sleep. The hotel itself was nice.
Stayed 1 night in Feb 2024
Response from Front Desk Manager on 9 Feb 2024
Karen,So sorry about the kids and the affect they had on your stay. We do promote a quite time after 10:00pm. For the future, a quick call to the desk in most cases can assist with the behavior. We appreciate your business and hope to see you in the future

10/10 Excellent

Heather, Hamburg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on 9 Feb 2024
Heather,Thank you! Hope to see you again soon when travel has you back in the area.

8/10 Good

Torian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was traveling for work my only complaint was that they barely re-fill the dispensers between each guest so I was only able to get 1-2 pumps of lotion, soap, etc to avoid that bring your own… and don’t let the sports bar fool you 1 drink was $18 henny and cranberry also my wings were 2 out of 10 they gave rubbery and under cooked
Stayed 2 nights in Jan 2024
Response from General Manager on 29 Jan 2024
Torian, Thank you for the feedback. The new amenity program is a great way to save on waste but our team should have recognized the levels. I'll be sure to address the group to focus on the small things.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable room at a fair price.
Room was clean and comfortable. Front desk staff was professional and helpful. I enjoyed the breakfast. I liked that the hotel had excellent security and a room safe. I would stay at this hotel again when in the area and would highly recommend it for others!
Stayed 1 night in Jan 2024
Response from General Manager on 29 Jan 2024
Joseph,Thank you for your comments. We appreciate your business and look forward to a return trip.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and friendly
Stayed 2 nights in Jan 2024
Response from General Manager on 29 Jan 2024
John,Thank you the shout out to the team! They really care about the guest experience. We look forward to a return trip.

10/10 Excellent

Elena

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk and cleaning staff went above and beyond and were so friendly!
Stayed 1 night in Jan 2024
Response from General Manager on 29 Jan 2024
Elena,Thank you! We appreciate your feedback and recognition of the staff who work really hard to make a great impression. With regards

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk Team on 29 Jan 2024
Jason,Glad you had a wonderful stay! We hope to see you again soon.

10/10 Excellent

Lucas

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Excellent Hotel! Beautiful room. Would stay there again!
Stayed 2 nights in Jan 2024
Response from Neil on 10 Jan 2024
Thank you for the feedback!

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet room.
Stayed 1 night in Jan 2024
Response from Neil on 10 Jan 2024
Thank you for the feedback!

10/10 Excellent

Eduard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on 29 Jan 2024
Eduard,Thank you for the great score! We appreciate it! See you again soon.

10/10 Excellent

Holly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 1 night in Dec 2023
Response from Neil on 10 Jan 2024
Thank you for the feedback!

10/10 Excellent

Sarah

Stayed 1 night in Dec 2023
Response from General Manager on 29 Jan 2024
Sarah,Thank you for a wonderful score! We hope you had an enjoyable holiday break and wish you a prosperous 2024.