Hi Vivek,We appreciate you taking the time for the survey. Hopefully with this remodel it will soundproof the rooms somewhat. We do hope you come back so we can show you a "10" stay.Have a great dayPam

Good morning,We are very sorry you had any issues. We are revising things as our remodel starts. This will take 3 months. We do hope you come back and enjoy our "new" hotel.Have a great dayThank youPam

Hi Elisa, thank you for the nice comment about our team! We hope to see you soon!

Jose, thank you for the rating and feedback. We appreciate you! Come back soon.

We are very sorry you had this experience. We did address it very first thing with the house keeping manager. The elevator is on the small side, but it does accommodate 2 people and the luggage or the rack.We are heading into our remodel and hope that you will give us another chance to show you a good stay.Have a great dayThank youPam

Hi Julio, thank you so much for the rating and comment. We look forward to welcoming you back to Comfort Suites at Tucson Mall soon!

Hello Dalia,Please accept our most humble apology for the issues with parking and the EV charger being out of order. It's always our goal to exceed guest expectations and we did not do that for you. We're hoping for a second chance to make it right. Best regards.

Vickie,Thanks for taking time to review Comfort Suites at Tucson Mall. We appreciate you!

Neil,Please accept our most humble apology for your experience. Guest satisfaction is important to us and we failed you. We are addressing the issues you shared to make improvements in these areas. We hope for an opportunity to welcome you back and provide an extraordinary experience.

Oh Leah, you don't tell of the problem you had. We are very sorry you had issues. Our remodel starts Monday, we are very excited about it. We do hope you give us another chance to show you a good stay.Have a great dayThank youPam

Hi Ms. Patricia,Yes you are correct. Covid kicked our remodel out in 2020. But we are now 4 weeks outside of our 100% remodel "NEW EVERYTHING". We are very excited about this. So please come back and enjoy our "new" hotel when the remodel is finished.Have a great nightThank youPam

Thank you Mr. William... we appreciate you!We are 4 weeks outside of our remodel, please come back and enjoy our "new everything" when the remodel is finished. Have a great night.Thank youPam

Hi Ms. Alba,Thank you for the good review. We hope to see you soon.Have a great dayThank youPam

Dear Guest,Tiene toda la razon. Vamos a comenzar a renovar este mayo 2024. Los atrasamos renovando cuando estuvimos afectados con Covid. Pero ya estamos programados pare este ano.Gracias,YolandaFront Desk AgentComfort Suites @ Tucson Mall

Ms. Kristi,We do apologize about the events. There was an accident where one of the fire alarm handles were broken. We tried to deal with the issues best we could until they could send someone to fix it. (it would alarm randomly) All is good now. We do hope you give us another chance to show you a good stay. Have a great dayPam

Good morning,I'm very sorry this happened. Perhaps a guest had the waffles cooking when the kitchen closed down and then they went to retrieve them. I do hope you give us anther chance to show you a great stay.Have a great day.Thank youPam

Mr. Thomas,Yes we know. Our remodel should have happened on 2020, but COVID kicked it out. But, we are happy to say that it is back on the map and begins May 13th.We do hope you give us another chance.Thank youPam

Mr. Aldo... you do not tell of why such a review. We are sorry if you did not have a good stay.Thank youPam

Very nice Mr. Sergio... We appreciate you!Hope to see you soon.Thank youPam

Very nice. Thank you for the awesome review. We hope to see you soon. Thank youPam

Hi Guadalupe,Thank you for the 5 star review we truly appreciate it and are delighted to hear you had a great stay. We hope to see you again soon!

Arturo,Thank you for the stellar review. We hope to see you soon. Have a great dayThank youPam

Oh my goodness. We are doing the best we can with what we got! Our remodel got cancelled due to covid. But it is back on and starts at the end of April. I'de say come on back, but it looks like this hotel might not be a good fit for you. Have a great dayThank youPam

Mr. Juan,We are very sorry you had any issues. Our remodel starts at the end of April and we hope you give us another chance to show you a good stay.Have a great dayThank youPam

Mr. Rodrigo,Thank you for the review. We appreciate your business. Look forward to seeing you again.Have a great day.Pam

Good morning Richard,Thank you for the great review. We appreciate your business. We are gearing up for our remodel. Starts end of April. Come on back and enjoy our "NEW EVERYTHING". Have a great day.Thank youPam

Good morning Mary,Thank you for taking the time to do our review. We appreciate your business. Just to let you know... we start our remodel at the end of April. We do hope you come back and enjoy our "new rooms".Have a great dayThank youPam

Lidan,You don't say what your issues were. I'm sorry you had a bad stay. We are getting a total remodel. "EVERYTHING NEW"..... I hoe you give us another chance to show you a good stay.

Good morning David,I'm very sorry you had issues. Not sure about the smell, but some of the blankets had bleach stains on them (washed on wrong cycle). We have since replaced theoffending blankets. We are gearing up for our remodel which should have happened in 2020, but COVID kicked it out. It starts end of April.. we do hope you come back so we can show you an awesome stay!Have a great dayThank youPam

Thank you for the excellent review. We appreciate your business. We hope to see you soon.Thank youPam

Thank you for the good review Mr. Sergio... we hope to see you soon. Thank youPam

Good morning Ms. Dawn,Thank you for the excellent review and your kind words. That would have been me, and it was a pleasure to help you out! We will see you soon.Have a great day.Thank youPam

Hi Ms. Valerie,We thank you for the good review. We hope to see you soon. Thank youPam

Hi Carolyn,Thank you for your review. We appreciate your business.Yes you are correct.... we need some updating. We missed our remodel due to COVID, but am happy to say that it actually begins at the end of April. New beds, new carpet... all of it!!!We do hope you come back so we can show you a great stay! Have a great day.Thank youPam

Hi Martha,Thank you for your kind words. We appreciate your business. We hope to see you soon.Have a great day.Thank youPam

Hi Stanislaw,Thank you for your wonderful review. We appreciate you!We will see you soon.Thank youPam

Thank you for the excellent review! We are delighted to hear you enjoyed your stay with us. We hope to see you again soon!

Lisa, thank you for the excellent review! We are delighted to hear you enjoyed your stay with us. We hope to see you again soon!

Hi Lora,Thank you for taking the time for our review. We appreciate your business. Have a great day.Thank youPam

Good morning Jesus,I'm not sure what happened. Maybe you had the DND(do not disturb) hanging from your door? Rest assured that we are trying the best we can. We just got back on this program after being off it for 3 years. Hopefully you will give us another chance to show you a good stay.Have a great day.Thank you.Pam

Fernando,Thank you for the excellent review and kind words. We appreciate you. I hope you have a great day. We will see you soon.Thank youPam

Perfect Cari, I'm glad we could accomadate you and you had a good stay. We hope to see you soon. Thank you for the stellar review.Pam

Hi Carla,Thank you for the excellent review. We appreciate you.We will see you soon. Have a great day.Thank youPam

Hi Josele,Thank you for the good review. We appreciate your business. We hope to see you soon.Thank youPam

You don't tell of the room. We would want to address the issues. We do hope you come back and let us show you an excellent stay.Thank youPam

Cathy,Thank you for the stellar review. We appreciate your business. We will see you soon.Have a great dayThank youPam

Hi Carlos,Thank you for the excellent review. We appreciate your business. We do hope to see you soon.have a great day.Pam

Hi Carlos,Thank you for the excellent review. We appreciate your business. We do hope to see you soon.have a great day.Pam

Thank you for the great review. We appreciate your business.

Good morning,We returned the monies to the card (#7895) on January 21st when you checked out. A bank in Mexico takes 2-5 business days for them to get it back to you.You should have it by now. Have a great day.Thank youPam