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Recensioner av Hotel Los Arrecifes

3.5 out of 5
Hotel Los Arrecifes
Km 7 Carretera Tulum - Boca Paila, Tulum, QROO

Recensioner

8,6

Fantastiskt

10 - Fantastiskt i betyg. 23 av 36 recensioner" "
8 - Bra i betyg. 6 av 36 recensioner" "
6 - Okej i betyg. 2 av 36 recensioner" "
4 - Dåligt i betyg. 3 av 36 recensioner" "
2 - Väldigt dåligt i betyg. 2 av 36 recensioner" "

9,4/10

Renlighet

8,8/10

Personal och service

8,2/10

Bekvämligheter

8,8/10

Boendets skick och faciliteter

10/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Mira

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Wunderschönes Hotel in perfekter Strandlage, sehr freundliches Personal
Bodde här 4 nätter i april 2024
Svar från El equipo de Los Arrecifes 9 maj 2024
"Liebe Mira, Vielen Dank, dass Sie uns gewählt haben! Es freut uns sehr, dass es Ihnen gefallen hat und Sie einen angenehmen Aufenthalt hatten. Wir erwarten Sie gerne bei Ihrer nächsten Reise."

10/10 Fantastiskt

Robert

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Our stay was absolutley incredible! Not only were the ocean views and amenities wonderful but the staff was amazing! From Gabriel, the receiponist who helped us plan excursions/activies and accomodated all our needs to Victor, the best waiter/ bartender around, to Ducle & Luci who everyday took expert care in cleaning our room. The friendless and helpfulness of the staff here made our stay 10x better and thats saying a lot because the stay itself is a 15/10 :D We definitley want to go back and visit because after 6 days and 5 nights they became our friends.
Bodde här 5 nätter i april 2024
Svar från Gerencia Los Arrecifes 9 maj 2024
Dear Robert, what a lovely message, we're glad to hear you enjoyed your stay in Tulum! We'll miss your kindness and courtesy, hope to see you again soon!!

10/10 Fantastiskt

Shawn M.

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We loved our stay here! The host (Gabriel) was very friendly, personable, welcoming and gave us recommendations on activities and things to do! We would definitely stay here again!!
Bodde här 2 nätter i februari 2024

10/10 Fantastiskt

Michael

Reste i grupp
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Gabriel, Victor and staff were amazing! Perfect location to all the main clubs (right next to Taboo and Tantra) and restaurants. All within 15 mins walk. Will be staying again and recommend to others visiting Tulum.
Bodde här 4 nätter i januari 2024

10/10 Fantastiskt

Juan

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
This property was very TULÚM, Zen vibes! Super quiet, NOT a party hotel! Very relaxing, and everyone was super super nice and welcoming! I felt like we were the only ones there because we rarely saw anyone else in the establishment which made it even more private and relaxing. The room was spacious, with a balcony and a hammock! The view was incredible to wake up to everyday! Beachfront hotel, can’t beat that! Had beady beds to lay under the palm trees for some shade! Morning breakfast was good, not a lot of variety, so we had to eat the same thing everyday, but it was good! The only thing is that at night specially Thursday-Sunday gets VERY loud with music as there is a beach club right next door and the music is blasting all night long. You can hear everything! It was hard to sleep, but one of the people in the hotel gifted me some earplugs which were a life saver. Also, kinda confusing when arrived at the hotel, there is a small sign with the hotel name but no one out to welcome you or let you in, you literally have to push the gate open yourself, walk in, and find the reception. But other than that it was a very nice stay! Will confirm to other comments, their ceviche was so yummy! Definitely recommend staying here if you want a quiet, relaxing place!
Bodde här 6 nätter i oktober 2023

10/10 Fantastiskt

jesus

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
No tv no swimming pool but a lot of beautiful beaches to relax
Bodde här 3 nätter i oktober 2023

10/10 Fantastiskt

Yolaidis

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The attention was excellent! Very clean rooms and beautifully decorated. I loved everything! Thank you for everything! Staff was great! ❤️
Bodde här 3 nätter i juli 2023
Svar från Los Arrecifes team 6 juli 2023
Thank you very much for your comment Yolaidis !It has been a pleasure to have you hosted, we enjoyed his presence, wishing you a good return.

10/10 Fantastiskt

Lizbeth

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We loved our stay at Arrecifes! The facilities are beautiful and with a great view! Our dear friend Victor, offered the best service, extremely attentive and friendly, going out of his way to make our stay exceptional. Can proudly say they have the best ceviche in all of Tulum. Last but not least, enjoyed the company offered by Zizal and Peks. Definitely recommend.
Bodde här 4 nätter i april 2023

10/10 Fantastiskt

Anmar

Reste i grupp, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The lady and her daughter at the front desk which is the owners I believe, have great customer service. It was my wife's 30th birthday and my friends wife also. She decorated both rooms for us for free all thru the what's app chat. The breakfast is amazing at the property and the locations is super convenient with a great view over the ocean. Lastly the ac worked great which is a huge part of the stay since staying at amansala the time before was a major disappointment as far as the ac situation.
Bodde här 4 nätter i mars 2023

10/10 Fantastiskt

John

Bodde här 3 nätter i november 2022

10/10 Fantastiskt

Olga

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Wundervolle Menschen im Service und die Zimmer sind wunderschön. Direkt neben coolen spots wie tulum jungle gym und beach bars
Bodde här 3 nätter i oktober 2022

10/10 Fantastiskt

Jose Pimentel

Bodde här 2 nätter i oktober 2021

2/10 Väldigt dåligt

Ricardo

Gillade inte: Personal och service och boendets skick och faciliteter
PESIMO SERVICIO
La atención de las personas en recepción de nombre Jazmine y Ximena Muñoz es PÉSIMA , tal y como si te estuvieran regalando el hospedaje. GROSERAS ALTANERAS y poco servicial, como si fueran las dueñas. Lastima que el hotel es bueno pero su calificación baja a PÉSIMA por la atención de esta persona inepta y poco servicial y amable. Los propietarios de este lugar deberían substituir a esta persona y así mejorará la categoría del lugar
Bodde här 2 nätter i november 2020
Svar från Los Arrecifes 18 nov. 2020
Ricardo, lamentamos mucho que haya tenido una mala experiencia con esas personas, pero en el hotel no han trabajado nunca y no sabemos quienes son las personas a las que hace referencia. Creo que ha habido una equivocación.

10/10 Fantastiskt

Kai, Houston, TX

Reste i grupp, Reste med familjen
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Loved the property and staff. Will definitely be going back. Only issue was next door property played extremely loud music till 4am every night.
Bodde här 3 nätter i oktober 2020

10/10 Fantastiskt

JUAN JOSE

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i september 2020

6/10 Okej

Kamila96, Bogota,Colombia

Reste med sin partner
Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Bekvämligheter
El hotel es muy limpio y sus instalaciones son casi nuevas , su servicio es regular podrian mejorar mucho
Bodde här 1 natt i januari 2020

8/10 Bra

Verifierad resenär

Gillade: Renlighet och personal och service
Gillade inte: Bekvämligheter
The property was well-maintained and the room was clean. The Wi-Fi was very spotty or didn’t work at all. Had issues with the hot water. But overall a small boutique place in the heart of a beach area of Tulum
Bodde här 4 nätter i januari 2020
Svar från Melu 29 jan. 2020
Thanks a lot for your comments! We will take them into account to improving continuously! We look forward to receiving you again!

10/10 Fantastiskt

JN, LA

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staying here is like staying at a family friends estate. Yes there are some things you have to do for yourself as the staff is small but the facility itself and people who work there otherwise are superb.
Bodde här 5 nätter i januari 2020
Svar från Marta 11 jan. 2020
Thank you for your comments Jane, it would be really a pleasure to us to have you at the hotel! We really hope to see you soon again!!!

8/10 Bra

Verifierad resenär

Bodde här 7 nätter i september 2019
Svar från Los Arrecifes 21 nov. 2019
Muchas gracias por hospedarse con nosotros Patricia! Una disculpa enorme por la tardanza en esta respuesta, esperamos vuelvan a hospedarse con nosotros!!!

10/10 Fantastiskt

PATRICIA

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i september 2019
Svar från Los Arrecifes 21 nov. 2019
Muchas gracias por hospedarse con nosotros Patricia! Una disculpa enorme por la tardanza en esta respuesta, esperamos vuelvan a hospedarse con nosotros!!!

8/10 Bra

Marichelle, Los Angeles

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The hotel itself is beautiful and the rooms were very clean. We had an issue with our shower overflowing and we had to clean it up ourselves because the staff here is very limited and they don’t speak English very well so that made things a little difficult for us. Having bikes for ya to use would have been nice. It was sad that there was so much sargassum in the ocean. We walked a while down the beach and it was much clearer there and we enjoyed the beach.
Bodde här 3 nätter i augusti 2019
Svar från Melu 5 sep. 2019
Hi Marichelle! We are sorry for the inconveniences that you had at the hotel, and we hope to see you again and let you enjoy a great vacations with us! Best regards!

6/10 Okej

Verifierad resenär

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
The hotel itself and the room was very nice, however, I was overcharged
Bodde här 2 nätter i juni 2019
Svar från Melu 7 aug. 2019
Thanks for your comments! We hope to receive you again. Have a great day!

2/10 Väldigt dåligt

Verifierad resenär

Gillade: Renlighet
Gillade inte: Personal och service och boendets skick och faciliteter
Bodde här 3 nätter i juni 2019
Svar från Melu 27 juni 2019
Thanks for reserve with us! We hope to see you soon again! Have a great day!

4/10 Dåligt

Verifierad resenär

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Wouldn’t recommend
The staff wasn’t attentive, you had to go out of your way to grab their attention. The hotel also turns off electricity for an amount of time during the day and does not tell you. Also, they attempt to enter your room without notice. Hotel is generally far away from most things.
Bodde här 3 nätter i juni 2019
Svar från Melu 4 juli 2019
We greatly regret your experience at the hotel. We hope to be able to receive you and be able to assist you in a better way.

10/10 Fantastiskt

Renee

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Love Hotel Los Arrecifes
We loved Hotel Los Arrecifes! There weren't many reviews for the hotel so we weren't really sure what to expect. It is a beautiful and new property...much nicer than it appears in the pictures. We had a room with 2 double beds...room was very large with comfortable beds and beautiful decor. Also, had an amazing ocean view in a great area. Carlos was extremely accommodating and helpful. Would definitely stay here again.
Bodde här 2 nätter i maj 2019
Svar från Melu 5 juni 2019
Thanks for tour comments Renee! We really apprecciate your visit, and we hope to see you again here! For sure we´ll continue improving for your next visit. Hace a great day! Best regards!

10/10 Fantastiskt

Joya

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Beautiful Hotel, highly recommended
We loved this hotel! The location was perfect, right in the center of the main beach strip. The room was very clean, and the service was as excellent. The rooms face the ocean with a beautiful view! It was a bonus that we had a mini fridge too! We had a safe gated area to park our rental car. The power went out a couple times, but only very briefly.
Bodde här 5 nätter i maj 2019
Svar från Melu 5 juni 2019
Thank you!!! We are really happy to hear your comments, and for take the time to do it. We hope to see you again soon, and we will continue improve our amenities for our guests! Thanks for enjoy your lovely view too! Have a great day!

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i april 2019
Svar från Melu 11 maj 2019
Muchas gracias por sus comentarios! Esperamos recibirlos pronto nuevamente!

8/10 Bra

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Todo estuvo muy bien pero nunca nos dijeron que el cargo no lo haria expedia sino el Hotel y al llegar al hotel no estaba pagada la habitación. Afortunadamente se llevaba la tarjeta y se pago en ese momento. TODO lo demás muy bien gracias!!!!!
Bodde här 4 nätter i april 2019
Svar från Melu 9 maj 2019
Muchas gracias por sus comentarios!!! Lamentamos el error ocurrido con respecto al pago, que en este caso no podemos cooperar en la solución dado que el medio de pago al contratarlo mediante Expedia, se realiza todo a través de su plataforma. Esperamos recibirlos pronto nuevamente, para hacer de su próxima estancia 100% satisfactoria! Muchas gracias y saludos!

8/10 Bra

Verifierad resenär

Reste med familj och småbarn
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful hotel and so close to the beach - when you sit at breakfast or on balcony you have breathtaking views of the ocean. Kids loved the hammocks and swings and they serve a great breakfast which is included in the price.
Bodde här 2 nätter i april 2019
Svar från Melu 25 apr. 2019
Thanks for your comments! And thanks for staying with us! We really appreciate it! Hope to see you soon again for another great vacations! Best regards!

4/10 Dåligt

Verifierad resenär

Bodde här 2 nätter i mars 2019
Svar från Melu 19 apr. 2019
Thanks for staying with us! We hope to see you again soon!

4/10 Dåligt

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Gillade inte: Bekvämligheter
Las instalaciones son nuevas y están en muy buen estado.
Bodde här 2 nätter i mars 2019
Svar från Melu 19 apr. 2019
Thanks for staying with us! We hope to see you again soon!

10/10 Fantastiskt

Verifierad resenär

Bodde här 2 nätter i mars 2019
Svar från Melu 19 apr. 2019
Thanks for staying with us! We hope to see you again soon!

10/10 Fantastiskt

Verifierad resenär

Bodde här 2 nätter i mars 2019
Svar från Melu 19 apr. 2019
Thanks for staying with us! We hope to see you again soon!

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Room was fantastic—large windows and patio looking out at jungle and ocean. The hotel stilll seems to be working out some kinks though. WiFi didn’t work in room after second day, power went out a couple times for a few minutes. Breakfast was very basic. Beach lounging options could have been more comfortable.
Bodde här 7 nätter i februari 2019