Thank you Christian. We enjoyed having you here!

Thank you for your stay Cesar. Thank you for letting us know about a faulty machine in the gym. It has been fixed :) We hope to see you again!

Daniel, we are sorry to hear that your stay has been ruined by your neighbors, the hotel and the hotel security have done everything possible to ensure that the rules of silence are respected and even the expulsion of these passengers from the hotel was carried out.

Gracias Ulises!

Eileen, muchas gracias por tu comentario, nos alegra saber que se solucionaron esos inconvenientes y pudieron disfrutar de su estadia cion nosotros, fue un placer recibirlos. Los esperamos pronto

Thank you Dylan, for staying with us, it was a pleasure to receive you and your family. We wish you the best in this new adventure. We hope to welcome you again soon!!!

Gracias Erika, por habernos elegido, nos alegra sber que disfrutaron su estadia con nosotros, esperamos volver a recibirlos pronto!

Thank you Carson for your comment! it was a pleasure to meet you. We are happy to know that you have enjoyed your stay. Hope to welcome you again soon!

Thank you Channel, for staying with us, we hope to welcome you again soon!

Dear guest, we are sorry to hear that your stay was not to your liking. The hotel is located in a residential area, which is growing, but we have restaurants, supermarkets, pharmacy, at 500 mts. We are 8 min from the hotel zone and downtown Tulum, we have bicycle and scooter rentals as options to move around Tulum.

Thank you Jorge, for staying with us, The tap water in Tulum is cenote water, so it is 70% salty and 30% fresh, for that reason you may feel a slight salty taste when brushing your teeth or bathing, this does not mean that it is harmful to your health or that the water is not filtered.

Thank you Debra!

Thank you for staying with us, we are happy to know that you and your family have enjoyed your stay. We hope to welcome you again soon!

Thank you!!

Hola! me alegra mucho saber que disfrutaron su estancia, fue un placer conocerlos, espero tengamos oportunidad de hospedaerlos nuevamente.

This review is a complete distortion of the truth. This guest went out until 2 am and while out took the telephone of somebody at the beach. That person tracked the phone that was taken and came to the hotel to retrieve it. The phone was returned to the person and they left. The next morning when the guest checked out, we called a taxi for them to the airport, which they took. The comment made about being threatened and having to call the US embassy is a complete fabrication. Stealing property from other people, especially in a foreign country is always a bad idea. It is regretful that we are being reviewed in this manner, given the behavior of the guest.

Thank you, Tanisha, for staying with us, we are happy to know that you have enjoyed your stay and that our staff has provided a good service. We hope to welcome you again soon!

Thank you for choosing us Soniya, we are very happy to hear that you enjoyed your stay. We look forward to hosting you again.

Gracias Luis, por habernos elegido, nos alegra saber que disfruto de su estadia con nosotros, esperamos volver a recibirlos pronto.

Thank you Ayokunie, for staying with us, we are happy to know that our staff has provided a good service. We hope to welcome you again soon!

Thank you Maria, for staying with us, we are glad to know that you have enjoyed your stay! we hope to welcome you again soon!

Thank you Priscilla for staying with us! we hope to welcome you again soon!

Thank you Alexandre for staying with us, we hope to welcome you again soon!

Adam thank you very much for your comment, it was a pleasure to receive you and you family! we are happy to know that yo have enjoyed your stay. We hope to see you soon!!!

Thank you, Sarah, for staying with us, it was a pleasure to receive you and your group. We are happy to know that you have enjoyed your stay. We will look forward to receive you again soon.

Thank you, Martin, to share your experience with us. We are glad to know that you have enjoyed your stay and that our staff provided excellent service. We hope to welcome you again soon!

Hello Zebiyna hopping this message finds you well ! happy new year and all the best wishes . Thanks for your advices and your comment we always looking for room to improve . So we will apply your suggestions . Kind Regards

Hi Bryanna, thank you for your comment. We certainly had challenges in Tulum that day with respect to the power. The entire zone experienced an outage, which we tried to address as quickly as possible. We are happy to know you enjoyed your stay otherwise and hope to see you again!

Thank you for the review. Yes, the power in Tulum town went out during that period and the entire town was affected. We immediately rented an emergency generator for the property to try to minimize the negative effect of the town wide outage. We also waived a 70 breakfast bill for you as a courtesy for the inconvenience. I am sorry you still felt we were a 1 out of 5 stars because of the power outage we had no control over. We do our best to react as quickly as humanly possible to address things that happen and we tried in this case.

Hi Jaclyn, thank you for the comments. To address the power outage, we were effected along with everyone in our zone. We did our best to address the power outage by immediately bringing in an emergency generator to address the outage. However, I am happy you enjoyed your stay outside of the power going out. We appreciate your business and hope to see you again :)

Thank you Jason! Please come back and see us!

Thank you Kianthia. You are a pleasure to have here and we hope to see you soon!

Thank you Aleida for your kind review! You were a pleasure to host and we hope to see you again! Yes, Tulum is a growing area. We tried to stay tucked away to give guests a quiet, good night of sleep, as the town center and the beach can be tricky given the activity in those areas at night :)

Thank you Brenda! You and your friends were a pleasure to host. We love to see guests make the most out of their stay and you all certainly took full advantage of Tulum. Thank you for the kind treatment of all the staff. You all left here with friends. So, I just wanted to thank you. You are always welcome back and I hope we see you again in the future :)

Hi Irma, your comment is noted. Actually during your stay we were integrating the dinner component to our restaurant. We are a new property and we had to introduce the restaurant in stages to make sure the quality was at a high level for each serving. We are now open full hours! I hope you will come back and stay with us again and try the new dinner menu :)

Thank you Nikesha! You and Kenyatta were awesome! We certainly you bring those smiles back to see us again :)

Hi Altanyce, thank you for your comments. It was a pleasure having you all at Irie, especially given you chose us to spend a birthday celebration. You all were a pleasure to have here. Regarding the distance from the town, Aldea Zama is a neighborhood specifically designed to allow travelers to get away from the hustle and bustle of the downtown area and enjoy quiet nights with good sleep. I hope you come back and stay with us in the future!

Thank you Yvette! It was a pleasure having yo here! We hope to see you soon :)