Dear Philip,We value your feedback and apologize for any inconvenience. Plans for a comprehensive renovation are underway to modernize our rooms. We are expanding dining options to elevate the culinary experience, ensuring quality and taste. Your comments will guide us in delivering a superior stay for our guests.Regards

Dear Cesar,We appreciate your feedback and apologize for falling short of expectations. Rest assured, we are committed to enhancing our offerings with renovations, expanded dining choices, and a wider selection of drinks. Your comments will guide us in providing a superior all-inclusive experience.Regards

Dear Samantha,Thank you for your detailed feedback. We appreciate your positive comments and will address the issues with the shower door, water damage, and food variety. We're glad you enjoyed the facilities and location. We look forward to welcoming you back!Regards

Dear Charles,We apologize for the incorrect information about the beach accessibility. We take this matter seriously and will thoroughly investigate to ensure accurate details are provided. Please accept our sincere apologies for the inconvenience. We value your feedback and are committed to improving our services.Regards

Dear Francisco Luis,Thank you very much for your choice, your rating and we hope to see you again soon in this, your home.Best regards

Dear JameliaWe sincerely apologize for the inconveniences you experienced. We will address the issues with the amenities and staff service. Your feedback is valuable, and we will work to improve our communication regarding meal inclusions.Regards

Dear JavaliaWe invite you to share your experience with us and above all to give feedback to the areas involved for continuous improvement.We are sorry to hear that it was not the experience you would have wished for.Sincerely

Dear Haley,Thank you for sharing your experience at Kore Tulum! We're delighted you found it safe, relaxed, and enjoyable. We appreciate your recommendation to explore Tulum further. Your feedback is invaluable.Regards

Dear Amanda,Thank you very much for your generous review and we hope you will give us the pleasure to welcome you back very soon.Best regards

We are sorry to hear about your experience with the food and service during your stay. We strive to provide excellent service and quality food, and it seems we fell short during your visit. We apologize for any inconvenience this may have caused. .Thank you for bringing these issues to our attention, and we hope to have the opportunity to better serve you in the future.Regards

Dear Maria del Mar,We apologize for the disappointing experience. We're sorry to hear about the lack of beach and the issues with the room, towels, and cleanliness. We appreciate the kind words about the kitchen staff and will address these concerns with our team to improve your future stays.Regards

Dear Stephanie,Thank you for the kind words! We're delighted you enjoyed the pool activities and our friendly staff. Your feedback means a lot to us. We look forward to welcoming you back soon!Regards

Dear Christina,I'm sorry to hear about your disappointing experience during your stay with us, especially on your 25th anniversary. The issues you've mentioned, such as the malfunctioning jacuzzi tub, telephone, and dusty air vents, are unacceptable and do not meet our standards. I will personally ensure that these matters are addressed promptly and thoroughly. We value your feedback and will take steps to prevent similar issues from happening in the future. Thank you for bringing these concerns to our attention.Regards

Dear Sanasha,Thank you for choosing to stay with us! We truly appreciate your visit and are grateful for the opportunity to serve you. We hope that your stay was enjoyable and met your expectations.We value your feedback and would like to invite you to share your thoughts about your experience with us. Your comments and suggestions will help us to improve our services and strive for the highest possible rating in the future.Once again, thank you for choosing to stay with us, and we look forward to the opportunity to serve you again in the future.Best regards,

Dear Isabella,Thank you for staying with us! Your feedback is valuable. Please share your experience to help us improve and aim for excellence. We appreciate your visit and hope to welcome you back soon.Regards

Dear Michael,Thank you for your kind review! We're glad you enjoyed the beautiful location, friendly staff, and bike access to Tulum ruins and nearby beach. We're sorry for any repair needs and hope to see you again soon!Regards

Dear Elizabeth,Thank you very much for your visit and your generous review, we look forward to welcoming you back to the property.Best regards

Dear Angela,Thank you very much for your generous review, The service of our staff is characterised by warmth and it is this that we hope will make you hesitate to visit us again soon.Regards

Dear Stephanie,We sincerely appreciate your choice in selecting us as your destination and for your generous rating. We look forward to welcoming you back soon to this enchanting Mexican Caribbean paradise.Regards

Dear Tadaja,Thank you for your feedback! We're glad you had a great stay despite the hiccups. Our team prides itself on swift problem-solving, and we appreciate your understanding. We look forward to welcoming you back soon!

Dear Darrell,We sincerely apologize for any confusion regarding our all-inclusive offerings. We regret that the food did not meet your expectations, prompting you to order delivery. Rest assured, we value your feedback and will strive to improve. Thank you for acknowledging our great staff and serene environment. We will ensure clean sheets are readily available upon request.Regards

Estimado Lucio,Le agradecemos su generosa calificación. Seria un placer recibirlos de nuevo.Saludos cordiales

Dear Chris, Thank you for taking the time to rate our hotel. We truly appreciate your feedback and look forward to the opportunity to welcome you back soon for an even more memorable experience. Your satisfaction is our priority, and we are committed to exceeding your expectations on your next visit. Warm regards

Dear Antonio,Thank you for choosing to stay with us. Your feedback is invaluable to us as we strive to provide exceptional service to all our guests. In order to further enhance the experience of future guests, we kindly request specific details about your review. Your input will enable us to address any areas that may need improvement and ensure that we continue to meet and exceed your expectations.We appreciate your time and look forward to hearing from you.Regards

Dear Lois Carolyn,We sincerely regret the discrepancies between the information provided on our website and your actual experience. We apologize for the problems with the creperie and Jacuzzi, caused by unexpected situations in our hydraulic network. We are working to correct these discrepancies. Thank you for your understanding.Regards

Dear Vanja,We deeply regret the inconveniences experienced during your stay. We will take steps to address the concerns mentioned and improve our services. We appreciate your feedback and look forward to the opportunity to provide you with a more satisfying experience in the future.Regards

Dear,Thank you for your visit.We hope to see you again soon.Regards

Dear Amy,We apologize for the inconvenience caused during your stay and appreciate your feedback. Your comments have been taken into consideration, and we will strive to improve our services. Regarding the safe, we understand your concern and would like to clarify that we only informed you that you were the only person with access to the combination to ensure the safety of your belongings. As for the bracelet policy, we inform all our guests that wearing the bracelet is mandatory throughout their stay for the safety and security of all guests. We understand that it may cause inconvenience, but it is necessary to ensure that only authorized guests are allowed on the premises. We acknowledge that there are areas where we can improve, and we appreciate your feedback, which will help us to enhance our services. Thank you for giving us the opportunity to respond.Regards

Dear Nina,Thank you for your feedback. We appreciate your comments and are grateful for the positive mention of our dining staff. We apologize for the issues you encountered and will use your input to improve our services. We hope to welcome you back for a better experience.Regards

Dear Pawanvir,Thank you for your thoughtful review! We’re delighted to hear that you found our resort perfect for relaxation and enjoyed the serene ambiance. Our team takes pride in maintaining an aesthetically pleasing environment. We apologize for any inconvenience regarding the food quality, and we’ll certainly address this to ensure a better experience for our guests.Warm regards,

Dear Ana,Thank you for your valuable feedback! We greatly appreciate your kind words about Alberto, our fantastic entertainment coordinator. We’ll take your suggestions to heart and work on providing a daily schedule of events for our guests. Additionally, we’ll ensure that the water quality in the rooms meets the highest standards for a comfortable bathing experience.Warm regards,

Estimado Marcos,Agradecemos su visita y comentarios. Esperamos que nos den la oportunidad de recibirlos de nuevo.Saludos

Dear Daniel,Thank you for sharing your experience. We apologize for the issues you faced and appreciate your understanding. Your feedback is valuable, and we will use it to improve our services. We hope to have the opportunity to welcome you back for a much-improved stay.Regards

Dear Olivia,Thank you for your feedback! We're glad you enjoyed our property's beauty and tranquility. We apologize for the water and amenity issues you encountered. We'll address these concerns to ensure a more comfortable experience for our guests. We appreciate your insights and hope to welcome you back for an improved stay.Regards

Dear Noelvin,We sincerely apologize for the negative experience you encountered during your stay. Your feedback is invaluable, and we will address the issues with our staff to ensure a more welcoming and pleasant environment in the future.Regards

Dea Florentino,Thank you for your review. We're pleased that you enjoyed a peaceful and rejuvenating atmosphere during your visit.Regards

Dear Iris,We deeply apologize for your unsatisfactory experience. We invite you to share with us your opinions on the areas we can improve, as your feedback is very important to us. Best regards.

Dear Kimberly, We sincerely apologize for your negative experience. We take your concerns seriously and will address them accordingly. Thank you for bringing this to our attention.Regards

Dear Zenaida,Thank you for bringing this to our attention. We apologize for any inconvenience caused. We will review our policies and procedures to ensure a better experience for our guests. Your feedback is important to us, and we appreciate your understanding.Regards

Dear Guest,We greatly appreciate your valuable input and your generous rating. Your feedback motivates us to continue providing the best service possible. We are pleased to know that your experience at our property was satisfactory.We cordially invite you to return at any time. We would be delighted to welcome you back and make sure you enjoy a memorable stay.Thank you very much for your preference and we look forward to your visit soon!Yours sincerely,

Dear Alfredo,Thank you for sharing your feedback with us. We truly appreciate your perspective and understand that the availability of a beach is an important aspect of a memorable vacation. We apologize for any inconvenience caused by the distance to the public beach or the additional cost associated with accessing a private beach through a resort.Regards

Thank you so much for your kind rating. We are thrilled to hear that you enjoyed your experience with us and we hope to see you again soon!best regards