Dear Magalys,Thank you for your feedback. We're glad you enjoyed the beauty and location of the hotel, as well as the food and drinks. We apologize for any shortcomings in the service provided by our staff. Your comments regarding communication, beach bed reservations, and the welcoming energy of the restaurant and beach staff have been duly noted, and we will work to address these issues internally. We appreciate your kind words about our receptionists and their prompt response to the broken AC. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Laura Avila &Lula's Family

Dear Angjela,We're thrilled to hear that you enjoyed your stay at our hotel and that you appreciated the overall atmosphere. Providing a clean beach and ample lounge space for our guests to relax is always a top priority for us. It's wonderful to hear that our concierge team provided friendly and helpful service, assisting you with taxis, transportation, and tour arrangements to ensure you had a seamless experience during your stay. We're grateful for your kind words and hope to welcome you back for another memorable stay in the future!

Merci beaucoup pour votre commentaire positif sur notre hôtel! Nous sommes ravis d'apprendre que vous avez apprécié votre séjour chez nous. Chez Lula nous nous efforçons de fournir un environnement confortable et relaxant pour tous nos clients.Nous sommes heureux que vous ayez aimé nos chambres avec vue sur la mer et que vous ayez trouvé la proximité immédiate de la mer remarquable. Nous comprenons que les préférences varient et que certains pourraient préférer l'autre côté de l'hôtel. Nous sommes heureux de pouvoir offrir une variété d'options pour répondre aux besoins de chacun.Nous espérons avoir le plaisir de vous accueillir à nouveau à l'avenir pour un autre séjour agréable. Si vous avez des demandes spéciales ou des préférences pour votre prochaine visite, n'hésitez pas à nous en informer.Laura Avila & Team

Dear Jessica,We sincerely apologize that your experience did not meet your expectations. Your satisfaction is our top priority, and we take your feedback very seriously. Please feel free to contact us directly so that we can address any specific issues you encountered during your stay and work to resolve them appropriately. We hope to have the opportunity to welcome you back in the future and demonstrate the quality of our service.Laura Avila & Lula's Family

Dear Natalia,Thank you so much for your excellent valoration! We are thrilled to hear that you had a wonderful experience with us. Your satisfaction is our utmost priority, and we are delighted that we were able to meet and exceed your expectations. We appreciate your kind words and support. We look forward to welcoming you back again soon for another fantastic stay!Laura Avila & Lula's Family

Querida Patricia,Gracias por compartir tu opinión con nosotros! Nos alegra mucho saber que disfrutaste tu experiencia de bienvenida y encontraste las explicaciones de Arantxa útiles. Brindar un excelente servicio y asegurarnos de que nuestros huéspedes se sientan bienvenidos e informados siempre es nuestra principal prioridad.Nos aseguraremos de transmitir tus amables palabras a Arantxa y al resto de nuestro equipo.Esperamos poder darte la bienvenida nuevamente a nuestro hotel en el futuro!Saludos cordiales,Laura Avila & Familia Lula

Dear Guest,Thank you for choosing to stay with us at Lula! We are thrilled to hear that you enjoyed the beauty of our hotel, the pristine beach, and the couple's massage experience. It's fantastic that you appreciate the thoughtfully designed decor and the soaking tub in your room.We strive to create a relaxing and enjoyable atmosphere for our guests, and we're delighted to learn that we succeeded in making your stay special. We hope to welcome you back to Lula for another wonderful experience in the future.Warm regards,Laura Avila & Lula's Family

Dear Eric,Thank you for taking the time to share your positive valoration! We're delighted to hear that you had a great experience at Lula. Creating wonderful memories for our guests is our top priority, and we're thrilled that you enjoyed the beauty of our hotel, the clean beach, and the services we offer.We look forward to hosting you again!Warm regards,Laura Avila & Lula's Team

Hello Mattia,Thank you so much for taking the time to leave such a positive evaluation! We're delighted to know that you enjoyed your experience at Lula. Our team works hard to provide a memorable stay for our guests, and we're thrilled to know we succeeded with you. Warm regards,Laura Avila & Team

Dear Ali,Thank you for taking the time to share your fantastic experience at Lula! We're thrilled to hear that you found our hotel unique, with beautiful rooms and a bohemian vibe. It's great to know that the staff, including Joshua, went above and beyond to make your stay memorable. Your compliments about the housekeeping staff and Will at the restaurant are truly appreciated.We're glad you enjoyed our location, close to the best restaurants and bars but still quiet enough for a good night's rest.We're looking forward to welcoming you back to Lula and we hope to continue providing you with charm, great service, and good vibes.Thank you for choosing Lula, we can't wait to have you back!Best regards,Laura Avila & Lula's Family

Dear Guest,Thank you for taking the time to leave a 5-star review! We truly appreciate your positive rating. We're delighted to know that you had a great experience with us. We look forward to the pleasure of hosting you again in the future.Best regards,Laura Avila & Lula's Team

Dear Guest,Thank you for taking the time. We truly appreciate your positive rating. We're delighted to know that you had a great experience with us. If you have any specific feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to the pleasure of hosting you again in the future.Best regards,Laura Avila & Lula Team

Dear Monty,Thank you for taking the time to share your thoughts about your recent stay at our oceanfront boutique hotel in Tulum. We are delighted to hear that you had a wonderful experience, and we truly appreciate your kind words about our managing staff, the rest of the hotel staff, and especially Allegra. Providing exceptional service is our top priority, and it's rewarding to know that we met your expectations.We understand and value your concern about potential expansion. We want to assure you that we are committed to preserving the unique and intimate atmosphere that our guests love. Your feedback is valuable as we consider the future of our property.Regarding the WiFi speed and coverage, we apologize for any inconvenience you may have experienced. We are actively working to enhance our services, and your feedback will be instrumental in addressing this issue. Our technical team will investigate and implement improvements to ensure a more seamless experience for our guests.We appreciate your choosing our hotel, and we hope to have the pleasure of welcoming you back in the future.Laura Avila & Lula's family

Dear Polina,Thank you for taking the time to leave a review. We are delighted to know you had a positive experience at our hotel.We look forward to welcoming you back in the future.Laura Avila & Team

Dear Erika,Thank you for choosing Sanará for your stay in Tulum! We're delighted to hear that you had a wonderful experience and that our staff contributed to the enjoyment of your time with us.It's heartening to know that, among all the resorts along the beach, Sanará stood out as your preferred choice. We strive to create a special and memorable atmosphere for our guests, and we're glad to see that reflected in your feedback.We appreciate your kind words, and we hope to have the pleasure of welcoming you back for another fantastic stay. If there's anything specific you'd like for your next visit, please feel free to let us know.Wishing you safe and happy travels!Laura Avila & Team

Dear Judith,Thank you so much for choosing Sanará for your girls' weekend! We're thrilled to hear that you and your best friend had an amazing time. It's wonderful to know that Geraldine, Joshua, and the rest of our staff were able to contribute to a positive experience.We appreciate your kind words about the beauty of our property. It's always our goal to create a memorable and enjoyable stay for our guests.We're looking forward to the pleasure of welcoming you back to Sanará. Wishing you and your friend many more wonderful adventures together!Laura Avila & Sanará Family

Dear Ayesha,Thank you for sharing your experience at Sanará! We're delighted to hear that your stay was lovely and that you enjoyed the perfect location in the beach zone. We appreciate your choice of Sanará for your wellness getaway and thank you for taking the time to let us know your thoughts. If you have any more feedback or if there's anything else we can assist you with, please feel free to let us know.We look forward to welcoming you back to Sanará in the future. Have a wonderful day!Laura Avila & Sanará Family

Querida Lorena,Nos alegra saber que disfrutaste de tu estancia en La Zebra Tulum! Si tienes más comentarios o detalles específicos que te gustaría compartir sobre tu experiencia, no dudes en hacérmelos saber. Estamos aquí para garantizar que tengas la mejor experiencia posible en nuestro hotel.Esperamos tenerte de vuelta en La Zebra en el futuro. Gracias por elegirnos y por tomarte el tiempo de compartir tu opinión!Laura Avila & Familia Zebra

Querido Martin,Nous vous remercions d'avoir partagé votre expérience dans cet endroit magnifique à travers les arbres de la jungle à Tulum. Il est agréable d'entendre que vous avez trouvé l'emplacement idéal et que votre chambre était parfaite pour votre séjour. Si vous avez d'autres commentaires ou des recommandations à partager sur votre expérience à Tulum, n'hésitez pas. Vos conseils peuvent être précieux pour d'autres voyageurs à la recherche d'endroits exceptionnels où séjourner.Laura Avila

Dear Odessa,Thank you for sharing your experience! It sounds like you had a wonderful time with beautiful surroundings, great food, and a wonderful staff. Having an ideal location only adds to the charm. If you have any more details or recommendations to share about your trip, feel free to do so. Your insights can be helpful for other travelers seeking a memorable experience.Saludos,Laura Avila

Dear Michelle,Thank you for your heartfelt review. It's wonderful to hear that you return to Sanara because of its beauty, hospitality, and healing atmosphere. When a place and its staff can make you feel so welcome and cared for, it truly becomes a special destination. Your positive feedback on the food, staff, and wellness center is much appreciated. We hope your next visit is just as incredible as the ones before, and we look forward to welcoming you back soon!Laura Avila

Querido Juan Carlos,Gracias por tus amables palabras! Nos complace saber que encontraste el hotel absolutamente precioso y que disfrutaste de la hospitalidad y el servicio excepcionales. Agradecemos mucho tus recomendaciones y esperamos verte nuevamente en el futuro para brindarte otra experiencia increíble. ¡Hasta la próxima visita!Laura Avila

Dear Ahmed,We look forward to welcoming you back soon!Laura Avila

Dear Felix,Thank you for your fantastic review and for choosing our hotel for your stay. We are thrilled to hear that your experience with us was amazing from start to finish, and that our location perfectly balanced the vibrant party scene with tranquility.We strive to provide our guests with the best of both worlds, and we're delighted to know we succeeded in making your stay a 10/10 experience. Your kind words are truly appreciated, and we hope to welcome you back soon for another outstanding stay.Warm regards,Laura Avila & Sanará Family

Dear Guest,Thank you for choosing our property for your stay, and for taking the time to share your excellent experience. We're thrilled to hear that our staff provided you with personable and attentive service. It's always a pleasure to know that our guests plan on returning in the near future. We'll be here, ready to welcome you back for another outstanding stay. Warm regards,Laura Avila & Team Sanará

Dear Maria,Thank you very much for your kind valoration, which lets us know that you had a positive experience. We appreciate that you shared it with us and chose us. We hope to see you on your next visit to Tulum.Laura Avila & Team

Querida Jennifer,Apreciamos tus comentarios sobre tu estancia en nuestro hotel. Nos alegra que hayas disfrutado de muchas de nuestras comodidades, como el estacionamiento, el club de playa y la excelente atención de nuestro personal. Sin embargo, lamentamos escuchar que tuviste algunos problemas, como la ubicación de la piscina y los problemas intermitentes de electricidad. Apreciamos tus observaciones y las tendremos en cuenta mientras trabajamos para mejorar nuestras instalaciones y servicios. Esperamos que, a pesar de estos inconvenientes, hayas tenido una experiencia general positiva y te invitamos a visitarnos nuevamente en el futuro.Laura Avila

Hello SeanThank you for your feedback! We are happy to hear your had a great time with us and we look forward to welcoming you back soon!

Hello NicholasWe are so happy to hear that you had a fantastic time with us and we cannot wait to welcoming you back soon :)

Hello Josh and thank you for sharing your feedback!We look forward to welcoming your soon!Best regards

Hello ErezThank you for sharing your feedback! We look forward to welcoming you soon!

Hello Margaret! Thank you for your feedback and appreciate you took a moment to share your experience.We look forward to welcoming you soon!

Hello Shahabuddin and thank you for taking the time to share your experience with us and other travellers.We are happy to read you had a fantastic stay and we cannot wait to welcome you soon!Have a great day and looking forward of hearing from you.

Hello Ein Thank you so much for your feedback and we cannot wait to welcome you soon!

Hello Keima Thank you so much for your comments! We look forward to welcoming you soon :)

Hola Gal Gracias por compartir tu feedback! Haremos todo lo posible para que la próxima vez que nos visites tu estancia sea mucho mejo! Saludos.

Hello Rachel and thank you for your feedback! We are happy to learn that you enjoy your stay at Sanara and we cannot wait to welcome you soon. Have a great day and until the next time!

Hello Marc Thank you so much for your throughout feedback! We were really happy to share our little piece of paradise with you and we hope to welcome you really really soon! Have a great weekend :)

Hello Corina Thank you for your feedback and we look forward to welcoming you soon!

Hello Mojgan We are sorry to learn that you didn't enjoyed your stay and rest assured that we'll do our best to review the overall experience with the team. Best regards.

Hello Jayson Thank you for your feedback and looking forward to have news from you. Best regards.

Hello Grace Thank you so much for your feedback! We cannot wait to welcoming you really soon. Have a great week and best regards.

Hola Francisco Muchas gracias por tu feedback. Esperamos verte muy pronto. Saludos.

Hi Carrie Than you so much for your feedback and looking forward to welcome you soon :)