Trädgård
Se tillgänglighet

Recensioner av Cattleya Hotel

3 out of 5
Cattleya Hotel
17A Macoya Rd, Tunapuna, Tunapuna–Piarco

Recensioner

6,0
10 - Fantastiskt i betyg. 4 av 36 recensioner" "
8 - Bra i betyg. 8 av 36 recensioner" "
6 - Okej i betyg. 13 av 36 recensioner" "
4 - Dåligt i betyg. 4 av 36 recensioner" "
2 - Väldigt dåligt i betyg. 7 av 36 recensioner" "

6,6/10

Renlighet

6,2/10

Personal och service

5,0/10

Bekvämligheter

5,6/10

Boendets skick och faciliteter

5,4/10

Hållbarhet

Recensioner

4/10 Dåligt

Danielle

Affärsresenär
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Staff could do with customer training. The quarrelled and used abusive language all throughout the hotel. If the hotel is for a brief stay, then by all means use it. Its definitely not for a family vacation.
Bodde här 4 nätter i februari 2024

6/10 Okej

Tiwana

Gillade: Renlighet
Gillade inte: Bekvämligheter
I have stayed here 3 different times using expedia. The prices does not match the room. 2/3 times there were no microwave or fridge in the room. 1/3 times no front desk staff to check in or out. There will be parties on the compound and will be loud in your room. 1/3 time room window will not lock. 1/3 times food shop was available on compound. All times you will not know the size of your room based on Expedia photos. Price adjustment needed based on room quality. However Gym on compound. Grounds keeper is friendly and there mostly all day. No refrigerator in room to store food. No coffee machine. No microwave. You will be booking just a room. For me that’s exactly what I wanted and the gym 24hr. Prices need adjustment. 3 Stars.
Bodde här 8 nätter i januari 2024

8/10 Bra

Shanta

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Gillade inte: Bekvämligheter
Bodde här 1 natt i december 2023

4/10 Dåligt

Amanda

Reste med familjen
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i december 2023

2/10 Väldigt dåligt

Denisha

Gillade inte: Personal och service och boendets skick och faciliteter
Front desk staff was almost always missing. Could not get into hotel one night as there was no one to let me in.
Bodde här 4 nätter i november 2023

6/10 Okej

Leroyah

Bodde här 4 nätter i november 2023

2/10 Väldigt dåligt

James

Affärsresenär
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i oktober 2023

4/10 Dåligt

Nurjahan

Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 4 nätter i september 2023

8/10 Bra

Tiwana

Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Bekvämligheter
I booked and stayed twice through Expedia. However Expedia does not have an accurate listing of this place. The first time I paid over $100US more than the second, but my room was a tiny box the first time. Second time I paid less and the room was bigger with a microwave and fridge. About to book a third time and not even sure what room to pick. But this time I have the staff info to call right after I book to make sure I get a decent room. On my first trip I arrived to no front desk at 10pm and had to sit outside with my suitcases for about 45min-1hr, until compound security was able to reach hotel staff to check me in. On my second visit front desk messaged me the day before my trip to confirm my arrival time. Also there is no food service in the hotel! There is a shop outside but not consistent with hours. Overall staff is friendly and helpful as long as they are there. I still loved it because the gym is on the premises but you have to pay. Still liked being able to walk to the gym.
Bodde här 7 nätter i augusti 2023

8/10 Bra

Jordane

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
My stay here was short but pleasant. Very good on value
Bodde här 2 nätter i juli 2023

2/10 Väldigt dåligt

Abby

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2023

8/10 Bra

Harrison

Reste i grupp
Gillade: Renlighet och personal och service
The property was a little run down and certain areas of room were broken. However staff were accomodating and the location was good and hotel was clean
Bodde här 8 nätter i februari 2023

10/10 Fantastiskt

Morexa

Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
It is the perfect location to stay if you have a function at the Centre of Excellence. Proximity to transportation and everything else is also an asset
Bodde här 3 nätter i oktober 2022

6/10 Okej

Raymond, Whitby

Reste med familjen
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Staff were very pleasant and courteous. Rooms were clean and comfortable. Facilities are run down, front desk is rarely staffed. Profile on site is dated, the photos are old. There is no breakfast available and there is no taxi service readily available.
Bodde här 6 nätter i augusti 2022

6/10 Okej

Natasha Van Den

Reste med sin partner
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
Already graded
Bodde här 1 natt i augusti 2022

6/10 Okej

Iesha

Reste med familj och småbarn
Gillade inte: Personal och service och bekvämligheter
The rooms were pretty clean and smelled good as you opened the door. The a.c didn't work well so the room was pretty hot at times. The ONLY time i saw A staff member was when we were checking in, and had a long wait before she came. The next day, no staff in site. We waited a while hr in the lobby till someone showed up...and checking out, there was no again.....overall it was ok for what it was...
Bodde här 2 nätter i maj 2022
Svar från Hotel Agent 16 juli 2022
Thank you for the feedback. We will strive to improve on the areas of concern.

2/10 Väldigt dåligt

Andel

Gillade inte: Bekvämligheter och boendets skick och faciliteter
Just an ok spot , no iron in room , no assistance from front desk clerk , seems like they leave the property and guests are on their own until the next day
Bodde här 1 natt i maj 2022

8/10 Bra

Theresa

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Proximity to popular services Friendliness of staff
Bodde här 5 nätter i mars 2022

4/10 Dåligt

Theresa

Affärsresenär, Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
i rarely got assistance about access to food and transport. Only one lady was helpful to get me transported once. The taxi service man was never available
Bodde här 2 nätter i mars 2022
Svar från Hotel Agent 7 mars 2022
We are so sorry that your experience failed to match your expectations. Your feedback is being reviewed and corrective action will be taken.

6/10 Okej

Rubena

Reste med sin partner
Gillade: Personal och service
Gillade inte: Bekvämligheter
Good relaxing location. There need be some general attention to basic hotel house keeping, especially to accommodate guests travelling from overseas eg, teas and coffee in room, a kettle or and microwave, a table, and chair as for a couple. The mirror in bathroom missing, no soap or shampoo holder, no breakfast facilities. Otherwise the front desk staff was very helpful.
Bodde här 1 natt i januari 2022
Svar från Hotel Agent 9 mars 2022
Thank you for your candid feedback. Our management team will address your concerns to ensure that future experiences match your expectations.

10/10 Fantastiskt

Cheryl

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
It was really nice and comfortable, I enjoyed a wonderful soak in the tub, really clean and spacious room
Bodde här 1 natt i december 2021
Svar från Hotel Agent 20 dec. 2021
Thank you for your feedback. We were delighted to have you.

2/10 Väldigt dåligt

Jose Lopez

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Esta malisimo no ay ni donde desayunar ni comer mentira de pisina no ay
Bodde här 9 nätter i oktober 2021

6/10 Okej

Verifierad resenär

Reste i grupp
Gillade: Boendets skick och faciliteter
I love the location and i felt safe on the property. Accommodations were standard and could be improved by having warmer water, coffee in the morning for guest, adequate vending machines. Housekeeping did not clean pur room at all in the 5 days we were there.
Bodde här 5 nätter i februari 2020

2/10 Väldigt dåligt

Glenda

Affärsresenär
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Horrible!!
Bodde här 5 nätter i februari 2020
Svar från Cattleya 28 feb. 2020
Thank you for your candid feedback. We regret your experience failed to match your expectations. We will work to making the necessary changes to improve our service.

6/10 Okej

Rich, Daegu Korea

Reste i grupp
Gillade: Renlighet och personal och service
Ok for one night but at most a three star hotel. Also quite noisy
Bodde här 1 natt i februari 2020
Svar från Cattleya 27 feb. 2020
Thank you for sharing your feedback. We are addressing the challenge you experienced with the noise levels during your stay.

8/10 Bra

Verifierad resenär

Staff was helpful. The sheets pillows and comforter was old and needs replacing. There was a fet one night which i was not warnrd about. The boxes were right behind my room and i the music went on till 5am. I could not sleep or even look at tv for the music was so loud in my room. Had a headache all the next day.
Bodde här 7 nätter i oktober 2019
Svar från Cattleya Hotel 14 okt. 2019
Thank you for sharing your feedback with us. We sincerely apologize for the challenges you experienced during your stay.

6/10 Okej

Avidesh

Affärsresenär
Gillade inte: Boendets skick och faciliteter
Extremely Disappointing
I was extremely disappointing in the hotel, first of all the photos that was advertised and the actual was two totally different ( false advertising ) The hotel is in need for a major renovation, the hotel service well lets say for a business traveler I didn't expect to go to a separate room to iron my clothes, lots of soap in the room but thats it. No parking available for the hotel guest in the evening lots of other vehicles parked to use the community pool. The only positive is one of the male front desk staff tried to be helpful as possible.
Bodde här 3 nätter i oktober 2019
Svar från Cattleya 10 okt. 2019
We truly regret that your experience did not meet your expectations. We are currently working diligently at improving our facilities to offer a higher quality of service to all our guests.

10/10 Fantastiskt

J.P., Houston

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Kind staff and nice facilities overall. My only point of concern was safety outside the Centre of Excellence (CoE) that contains Cattleya. CoE is gated and has a guard, so it feels secure, but Tunapuna is not safe. Otherwise, very nice hotel.
Bodde här 6 nätter i september 2019
Svar från Cattleya Hotel 4 okt. 2019
Thank you for your feedback. We look forward to serving you again.

6/10 Okej

Verifierad resenär

Bodde här 1 natt i september 2019
Svar från Cattleya hotel 4 okt. 2019
Thank you for your feedback.

2/10 Väldigt dåligt

Verifierad resenär

Gillade inte: Renlighet och boendets skick och faciliteter
Mosquito bite me inside the room. The table need to paint. It ugle. The room was not good at all.
Bodde här 8 nätter i september 2019
Svar från COETNT 23 sep. 2019
Good Day, We regret your experience failed to meet your expectations. We appreciate the feedback and will ensure there is no recurrence of the issues identified.

8/10 Bra

Nigel L.

Gillade: Renlighet
My short stay in Trinidad
Great
Bodde här 2 nätter i juli 2019

6/10 Okej

Shervon

The place need to be upgraded.
Bodde här 2 nätter i augusti 2019
Svar från Cattlyea Hotel 5 sep. 2019
Thank you for sharing your feedback. We are currently engaged in the planning process of future upgrades and hope that we will have the opportunity to serve you again on completion.

10/10 Fantastiskt

Verifierad resenär

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I love the neatness of the environment and the staff service
Bodde här 2 nätter i juli 2019
Svar från Cattleyea 6 aug. 2019
Thank you for sharing your feedback. We were delighted to have had the opportunity to serve you. We look forward to seeing you again.

8/10 Bra

Sherrie-Anne, Scarborough

Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean premises and clean. Courteous and knowledgeable staff. Overall it was a comfortable experience.
Bodde här 1 natt i juni 2019
Svar från Cattleya 6 juni 2019
Thank you for sharing your experience. We are happy you had a pleasant stay with us.

6/10 Okej

Lexie

Bodde här 2 nätter i maj 2019
Svar från General Manager 13 maj 2019
Thank you for your review. Could you tell us why 6 out of 10 so that we can address any issues that you may have had to improve the quality of the service we provide.

6/10 Okej

Verifierad resenär

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2019
Svar från Cattleya 3 maj 2019
Thank you for your feedback. Please share with us anyway we can improve your experience.