Dear Pulane, thank you very much for this feedback. Upon arrival there seems to have been miscommunication with the resort and we do apologies for the 2 minute delay upon checking in. We have informed housekeeping regarding the problem and agree that this is not acceptable, but please rest assured... Bedding is changed with every arrival and departure. For guest staying longer then 3 days, the bedding is changed upon the 4th day. Towel are changed on every 3rd day. The hot water will also be investigated as this is the first time we have heard of this problem. Once again, we thank you for the feedback and urge our guest to contact us immediately if there are any problems during your stay, as we would like to ensure you have a wonderful and relaxing stay. Till next time.

Dear Pulane Thank you for your honest feedback. We strive for excellence, but sometime drop the ball. And off cause we then do all in our power to rectify our mistakes. Your input is valuable and we take it as a leaning school. Humble apologies for your delay at the reception we take full responsibility for this mistake and have since implemented a add on to our system to prevent this from happening again. As for the curtains - So lovely the arch view and modern build but a schlep to keep curtains on the arched rail. We are getting a expert on curtain rails to come up with a solution on this and hopefully resolve this matter. We do a fresh change on every arrival and in between for every 5 day booking. Your linen were fresh clean linen but unfortunately the very stubborn stain that our cleaning department could not remove were missed. Humble apologies on this. The geyser in the unit is maximum capacity size we are able to fit in the space. Usually the 200 liter geyser is more than sufficient for a family of 6. Not sure why it ran out. Will investigate. Till next time. Kind regards TD Team

Dear Charmaine, Thank you very much for the compliment and it was a real pleasure hosting you! We always strive to provide the best customer experience and we look forward in assisting you on your next stay. All the best :) Top Destinations