Lyxhotell i Ungasan

“The view is fantastic but customer service is not great.”

“Bra var poolen, usikten, beach cluben och frukosten. Dåligt var: små rum, dålig AC (automatik fungerade inte), sängen. Läget var en katastrof. Man kan inte gå. Varirande kvalitet på mat och dryck”

“I believe Expedia should have properties update photos annually or every two years. Using photos from when something was first built is misleading. There was mold around the air conditioners in the room. One room had a rotted wood smell. Cigarette butt’s left in ashtrays in the rooms. Large cobweb and dead bugs in the shower. The toilet seat was black. The plugs in one bathroom were broke. They brought a dirty cobweb extension cord to my daughter to plug in a blow dryer. The property appeared...

“I had the absolute pleasure of staying at Umana Bali (Villa 112) from 6–9 June 2026, and every moment of my stay was nothing short of exceptional. From pre-arrival right through to departure, the entire Umana team consistently delivered warm, genuine, and attentive service. Every interaction felt thoughtful and personalised — the team was always friendly, highly responsive, and truly committed to making the experience seamless and memorable. I would also like to sincerely thank Ary, and Angely...

“貸切だけあって最高にサービスもよく当日のわがままに対しても柔軟に対応してもらいまた宿泊したいと思うヴィラでした。 不満な点をあげるとしたら各部屋の鍵をカードキーにしたらスムーズなのと、広いヴィラなのでWi-Fiもあと2つぐらい追加してるとすごく快適です。 また来た時は更に最高のサービスでおもてなししてくれることを楽しみにしています。”