Hotell i Universal City

“Coffee in room. Better coffee in lobby. Staff should not move around coffee grinds with their bare hands as I witnessed. If staff say lobby will be unlocked at 6 am for coffee, juice, and granola bars, it should be.”

“Mostly everything was pretty mid-range. It was fairly clean, nothing special... But it feels like the whole place could use a real deep clean. The staff was great, though. Decent breakfast as long as you get it before about 8am.”

“Clean room two comfortable queen beds with four pillows each. Large room with wifi desk for some business lots phone charging outlets. Will be back next year 😃”

“When we arrived to our room, the main door would not lock. Neither would the restroom door. The drawers were broken, and the sheets had stains. It was a very awful experience due to the deadlines, and I felt unsafe.”

“This place is awesome and pet friendly. They have a beautiful property with tons of things to do! I highly recommend staying here”

“Room was spacious and clean”

“The room was very spacious for our family of 5. Everything was clean and comfortable. Staff was really nice and very helpful. We always have great experience with this hotel chain. Would recommend to others!”

“De städar inte rummet och det är något de borde berätta tydligen. Men istället ljuger personalen varje gång man frågar. Köket är bra med spisen och mikrovågsugn men ingen annan utrustning. Parkering är super bra, inget klagomål där. Man ser sällan personalen även under dagtid. Gymet är liten men rent och alltid öppen. I sammanfattning ligger hotellet på ett bra område men servicen är null”

“Great”

“Beautiful and very well decorated. Comfy beds. Works of art design. Great service”

“A friendly staff member had an uncanny level of energy as she checked us in just before midnight. Room at the resort was very recently refurbished and had soaps by Aromatherapy (fancy brand) and a split—system air conditioner that could bring the room to any temperature your heart desired. The bathroom even had a heated mirror! Everything was also super clean. Family-friendly outdoor movies and s’mores every night. Room was a 3 minute walk to the gate. Would absolutely stay here again”

“The staff was very helpful. The breakfast was very good and the breakfast area was also well maintained”

“We had to bring in our own big blanket only a sheet on the bed but other than that we love our stay and will recommend and stay again. It is very convenient besides all the construction but not hotels fault for that.”

“Rymligt rum och stort badrum. Bekvämt och sköna sängar. Det enda vi kan klaga på är att duschen inte blev varm. Trevlig personal. Rent och fräscht. Stor och god frukostbuffé. Hotellet låg minuter från Alamo och riverwalk. ”

“Ok vistelse med Amerikansk frukost som är av låg klass.”

“Great stay!”

“The room was very clean, beds were soft and comfortable. The only issues we had was the key cards that were given to us did not work after the second time we had to get a 3rd set. The pool was dirty and the a.c in the lobby was not working which was hot, but did not affect our room. Everything else was good.”