Hotell i Universal City

“Coffee in room. Better coffee in lobby. Staff should not move around coffee grinds with their bare hands as I witnessed. If staff say lobby will be unlocked at 6 am for coffee, juice, and granola bars, it should be.”

“The floor needed to be swept and mopped. Bedding was clean and bathroom was clean.”

“It was nice to have a separated bedroom. Great A/C to cool down. Plenty of space for an air mattress so the kids didn't have to share a fold out couch. Lots to do nearby.”

“Super friendly and helpful”

“Good”

“The hotel itself is great! Very clean and well maintained. The beds were comfortable and the rooms were dark and ac worked perfectly! Great water pressure. The staff were all very friendly and helpful! My kids loved the pool. Breakfast was average. Plenty of parking spaces available. The construction on I35 is a nightmare.”

“Room was okay, seemed to be occupied by extended stay. Mistakenly booked smoking king (which there was a notation of additional 200 deposit) asked to change to king non smoking was informed that would be an upcharge so had to go to double queen non smoking. Asked about ice machines and was informed non were working. Breakfast was minimal. An ok stay but will not book again.”

“Ok vistelse med Amerikansk frukost som är av låg klass.”

“Everything was great”

“It's alright for quick stay”

“Great place to stay”

“Rymligt rum och stort badrum. Bekvämt och sköna sängar. Det enda vi kan klaga på är att duschen inte blev varm. Trevlig personal. Rent och fräscht. Stor och god frukostbuffé. Hotellet låg minuter från Alamo och riverwalk. ”

“The management went out of their way to make us more comfortable, once it was Available,in the same day, for my husband and his disabilities. Moved us from the 2nd floor to the first. The staff was friendly and always willing to give a supply if needed. A friendly and helpful environment.”

“I was pretty disappointed in the cleanliness of the room and lack of staff. Breakfast was limited and very little. When i needed fresh towels or assistance from the front desk I would have to go down and get the items and still had to wait for a staff member to show up. It was definitely a convenient location for what we were there for. Would suggest updating the furniture and having an outside cleaning crew to do a thorough cleaning. Thank you”

“De städar inte rummet och det är något de borde berätta tydligen. Men istället ljuger personalen varje gång man frågar. Köket är bra med spisen och mikrovågsugn men ingen annan utrustning. Parkering är super bra, inget klagomål där. Man ser sällan personalen även under dagtid. Gymet är liten men rent och alltid öppen. I sammanfattning ligger hotellet på ett bra område men servicen är null”

“A good clean hotel and if we return to San Antonio we know where to stay. ”

“Great place, friendly staff”

“The staff was very helpful and nice. The room was clean and what my family needed. The food was ok. My son enjoyed the pool.”