Hotell i Universal City

“Coffee in room. Better coffee in lobby. Staff should not move around coffee grinds with their bare hands as I witnessed. If staff say lobby will be unlocked at 6 am for coffee, juice, and granola bars, it should be.”

“no soap in dispenser in bath. Mold on walls in bath, esp around dispensers. Broken tile on bathroom floor. Minimal breakfast offerings.”

“Very pleasant stay”

“Clean room two comfortable queen beds with four pillows each. Large room with wifi desk for some business lots phone charging outlets. Will be back next year 😃”

“When we arrived to our room, the main door would not lock. Neither would the restroom door. The drawers were broken, and the sheets had stains. It was a very awful experience due to the deadlines, and I felt unsafe.”

“Liked: quiet, big room. Didn't like: odd odour in room, got locked out of our room and attendant was away from desk, hassled us about BW points because we booked through Expedia.”

“Great stay!”

“As always the Tru hotels are a good place to stay, myself and wife travel a lot and we like to stay at Tru because they offer a great value for what you paid, but lately we've noticing that the breakfast offerings have dropped in quality and variety. Besides that the hotel is good”

“De städar inte rummet och det är något de borde berätta tydligen. Men istället ljuger personalen varje gång man frågar. Köket är bra med spisen och mikrovågsugn men ingen annan utrustning. Parkering är super bra, inget klagomål där. Man ser sällan personalen även under dagtid. Gymet är liten men rent och alltid öppen. I sammanfattning ligger hotellet på ett bra område men servicen är null”

“This place is awesome and pet friendly. They have a beautiful property with tons of things to do! I highly recommend staying here”

“The staff were great at this hotel. The location was a little easy to miss if you're not being careful due to it being off the road. The signage could use some update, but all in all, we loved out stay here. We had two families staying here together and we loved the location to everything. One exit away from Buc ee's and In-N-Out. We especially loved how easy it was getting to Schlitterbahn. We would not hesitate to stay at this hotel again.”

“Staff was very welcoming and attentive. There was some construction during our stay that triggered the fire alarm but they right away handle it and made sure the process was quick so it wouldn’t be disruptive to the guest. My family loved staying there! Staff was friendly as well.”

“Convenient to the park. Perks were good too. We’ll stay again”

“do not stay here . room was dirty . air conditioner didn't work. no water in the pool . they messed up on my reservation got cancelled and then they charged me more then expedia said i was going to be charged . the reservation desk didn't care . oh and construction is bad right here it's even hard to get to”

“Rooms bed so comfortable my wife and daughters loved them had a good time at the pool”

“Ok vistelse med Amerikansk frukost som är av låg klass.”

“Rymligt rum och stort badrum. Bekvämt och sköna sängar. Det enda vi kan klaga på är att duschen inte blev varm. Trevlig personal. Rent och fräscht. Stor och god frukostbuffé. Hotellet låg minuter från Alamo och riverwalk. ”

“The room was not worth $700 for 3 days. The free breakfast was trash, the egg was fake egg, the breakfast meats was trash and the so call pancake taste like wet paint. The room smell like wet. All the bathroom fixtures was calcified and old and the toilet seat was broken. Half the time the staff was not at the front desk.”