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Recensioner av Hotel De Susana and Resort

3 out of 5
Hotel De Susana and Resort
Purok 2 Patag Bagontaas, Valencia, Mindanao

Recensioner

5,6
10 - Fantastiskt i betyg. 6 av 18 recensioner" "
8 - Bra i betyg. 1 av 18 recensioner" "
6 - Okej i betyg. 2 av 18 recensioner" "
4 - Dåligt i betyg. 2 av 18 recensioner" "
2 - Väldigt dåligt i betyg. 7 av 18 recensioner" "

5,0/10

Renlighet

5,6/10

Personal och service

6,8/10

Bekvämligheter

5,2/10

Boendets skick och faciliteter

6,2/10

Hållbarhet

Recensioner

2/10 Väldigt dåligt

Earl

Reste med sin partner
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Very unclean. We checked out a day early because it was truly that bad. We had a total of two towels and the both had holes and smelled like mildew. I rarely give a bad review but I have to be honest.
Bodde här 2 nätter i november 2023

8/10 Bra

Regina

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very good
Bodde här 3 nätter i juli 2023

2/10 Väldigt dåligt

Verifierad resenär

Reste i grupp, Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
I would not recommend this hotel.
Bodde här 1 natt i juni 2023

2/10 Väldigt dåligt

Charito

Bodde här 1 natt i juni 2023

4/10 Dåligt

Verifierad resenär

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 8 nätter i april 2023

10/10 Fantastiskt

Imelda

Bodde här 5 nätter i april 2023

2/10 Väldigt dåligt

AEM

Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Is there anything not disgusting in this hotel?
Is there anything not disgusting in this hotel?? Well: The breakfast was actually very good. From the moment you enter this property you get dazzled by grandness. Ten entrance way, grand lobby and even the room itself is enormous.. It could easily be one of the most impressive hotels in the country, if it weren't for the terrible state it's in. Bed sheets, seats, bathroom.. even the floor was disgusting. We named the large cockroach in our room "conny" as a joke, but we even didn't dare using the water as the tap seemed to explode on first use (indicating it not being used for a long time and probably containing salmonella).
Bodde här 1 natt i april 2023

10/10 Fantastiskt

andrew, Denver

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
3rd stay here....will be back

10/10 Fantastiskt

Athanasius

Affärsresenär
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Awesome place to chiilax
Beautiful resort - awesome pools and great food
Bodde här 1 natt i januari 2023

6/10 Okej

Mae

Reste i grupp, Reste med familjen
Staycation
The bed was not that comfy. Bedsheets used were of very low quality. Only one sheet used as bed cover and one very thin sheet as blanket. Wifi was very slow. No working telephone inside the room. Not worth the price.
Bodde här 3 nätter i juli 2022

10/10 Fantastiskt

Imee Elaine

Bodde här 1 natt i maj 2022

10/10 Fantastiskt

Eli

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very good place for small conventions and receptions.
Bodde här 1 natt i april 2022

4/10 Dåligt

Andrew

Reste i grupp, Reste med sin partner
Gillade inte: Bekvämligheter och boendets skick och faciliteter
The pools were great, very well maintained and clean. Upon entry into the main entry there was water leakage from the ceiling in many places. We ordered the presidential suite and we paid a very high price for this room, but thinking it was the last room available it was the best. How wrong we were. One slightly larger than average room with a couch and a double bed. No security deposit box, room service phone was dead, the tv was blasting loud and no batterys to use the remote control. They said they would replace but never did. Weirdest thing was the wardrobe was inside the bathroom. Bathroom was one of the worst we stayed at for the price tag. The plumbing was terrible. Water kept stalling and stopping in the shower. Hot to cold very fast. The walls were absolutely filthy. Smudge marks from dirty hands and lipstick decorated the walls. They boasted about breakfast but when we arrived we had a small menu and only one meal to choose. I ordered need tapas which was a small plate with half cup of rice and for small slices of beef. Along with a third of a slice of pineapple and a egg. The coffee was free with the orange juice but staff would not refill the almost empty jugs unless more guests arrived. So basically we drank 2 small glasses. Staff would not assist you once your breakfast was served. Upon checking out we complained to staff who already knew about the room problems. But sorry no refunds or partial refunds. The whole experience was absolutely terrible. Scammed good
Bodde här 1 natt i mars 2022

10/10 Fantastiskt

Rogelio

Reste med familjen
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Great place for vacation good food and nice people
Bodde här 2 nätter i december 2021

6/10 Okej

Aseij Eam

Reste med familjen
Gillade: Rummets bekvämlighet
C'est pas mal
Bodde här 2 nätter i november 2021

2/10 Väldigt dåligt

Levy

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Unsatisfied Stay
It’s uncomfortable and lack of good services ,no tv connection and cable,the room is not clean,the pool is not working.And the staff is not knowledgeable of there job.So I’m very disappointed and I can’t recommend this hotel to my friends and relatives.
Pool is not working
Bodde här 1 natt i juni 2020

2/10 Väldigt dåligt

Phillip

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Disappointed
No hot water, asked about it and they said they would send someone up to look at it, they never came, I asked if they cleaned the rooms daily and gave fresh towels daily, they said yes, but never once in my 4 day stay did they come in and clean the room or give fresh towels. The tv in my room stopped working after the first day, the pool was nice, it actually had warm water.
Bodde här 4 nätter i januari 2020

2/10 Väldigt dåligt

Lewis

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Not worth the price
The photos did not match the room at all, so we paid extra to upgrade to the “presidential suite”. It was large, but poorly maintained, with threadbare towels, a sticky floor, leaking sink, and missing fixtures/appliances. We requested to be moved to another room. The replacement room was cleaner. Showers were lukewarm with barely adequate pressure. Beds were too short - I am 183cm and my feet poked out. They have odd-shaped duvets without covers. Room soundproofing was poor towards the corridors - we were woken early every morning by loud voices and people running outside our room. We were surprised to learn there was no daily room make-up service, apparently it was on request only. We requested it on our third day. They did not replace our towels or replace the empty toilet paper - I think all they did was make the bed. They also left our balcony door open the whole day allowing mosquitos to enter. Our requests for new towels, toilet paper and anti-mosquito spray were handled promptly. Breakfast was very limited local fare - rice and fish/meat, although they did offer some of their not-usually-included a la carte options when we asked about it. Service in the restaurant was good, but availability of menu items was poor. I would instead recommend heading over the road to the Roadhouse Cafe if you stay here. Swimming pools were mixed - one seemed very clean, one was slightly greenish, and one was very green and not in use.
Bodde här 4 nätter i december 2019