Dear guest, thank you so much for your review. We are happy you enjoyed your stay and we hope to see you back son. Happy summer!

Dear Andreas, thank you for visit and the feed back. It is fantastic to know you liked our customer service and the general Experience. For us, the most important is you and your enjoyment, so thank you for letting us know. All the best,

Dear Jonas, It has been very kind of you, that you took the time to let us know about your amazing experience. I can sincerely tell you that your comments surprise me a lot, the kindness and friendliness of our staff is one of our strengths. We always do our best to meet your expectations and are deeply sorry to learn that we have not reached your expectations this time. Please accept our apologies. We truly hope that you come back and give us another opportunity to reach your expectations.

Thank you for having taken some of your valuable time to send us your comments; we believe it is only through listening carefully to the comments and suggestions of our guests that we will be able to achieve the constant improvement, guest satisfaction and quality service that we strive for.

Thank you very much for the time you took in writing your impressions about our hotel on Expedia after your recent visit.

Thank you for reporting us your experience after your last stay at Melia! It is a real honor to know that you enjoyed it. Meliá Valencia

Tack för att du har tagit del av din värdefulla tid för att skicka oss dina kommentarer. Vi tror att det bara är genom att lyssna noggrant på kommentarer och förslag från våra gäster att vi kommer att kunna uppnå den ständiga förbättringen, gästnöjdheten och den kvalitetsservice som vi strävar efter Meliá Valencia

Dear Madam,Thank you for the time taken to share your experience of staying with us.We're delighted to hear that you enjoyed the impeccable shower pressure during your stay, a testament to our commitment to a superior room experience. It's also gratifying to know our team’s dedication to cleanliness met your expectations. We understand your concerns regarding the hotel's location and the convenience of transportation; our location opposite the Valencia Congress Centre is indeed chosen for its proximity to various attractions and amenities. We regret any inconvenience you faced in securing cabs, and we're always ready to assist our guests with transportation options to ensure a seamless experience. Please rest assured that while the impersonal feel you perceived is not reflective of our service culture, we continuously strive to provide a warm and personalized experience to all our guests.We hope to welcome you back. Best wishes,Ray García, Guest Experience Manager - Meliá Valencia

Dear Victor,Thank you very much for this kind review.We're delighted to know that our room amenities met your expectations, providing a 100% satisfactory room experience. Our team takes great pride in offering a service culture that ensures every guest feels taken care of. Additionally, it's wonderful to hear that the nearby gastronomic experiences added to the enjoyment of your stay.We look forward to a return visit from you in the future.Best wishes,Daniel Fernández - Guest Experience Coordinator

Dear Carolina,We'd like to thank you for this positive feedback about your stay in our hotel.We're thrilled to hear that you found our hotel to be very clean and our rooms comfortable, which is a testament to our dedication to providing a superior room experience. Our team is committed to maintaining a high standard of service culture, ensuring that each guest feels well taken care of during their stay. It's wonderful to know that you appreciated the efforts of our team, who strive to create a welcoming and attentive atmosphere for all our guests.It would be our pleasure to have you return on another occasion.Very best wishes,Daniel Fernández - Guest Experience Coordinator

Dear Adam, Many thanks for having taken the time to review your stay.We're delighted to hear that the architectural beauty and room quality met your expectations, and that our team's interaction with your baby added a special touch to your stay. While we regret to hear that the service did not entirely meet your expectations, please know that fostering a culture of warm hospitality is at the core of our service culture. We are continuously working to enhance our room experience and are pleased that you enjoyed the overall elegance and amenities provided. Rest assured, your feedback is invaluable to us as we strive to provide our guests with an exceptional stay.We hope to hear from you soon.Best regards,Daniel Fernández - Guest Experience Coordinator

Dear Mitsuyo,Thank you for reviewing your recent experience.We're thrilled to hear that our team's dedication to service culture left a positive impression and that you enjoyed the gastronomic experiences offered by the variety of restaurants nearby. Your appreciation for the room cleanliness and amenities reaffirms our commitment to providing an exceptional room experience for every guest. It's also gratifying to know that our service met your expectations, as we strive to offer a stay that is nothing short of excellent.It would be a pleasure to welcome you back.Best wishes,Daniel Fernández - Guest Experience Coordinator

Dear Jorge, We'd like to thank you for this positive feedback about your stay in our hotel.We're delighted to know that the room cleanliness and hotel condition met your expectations, reflecting our commitment to providing an impeccable room experience. Our team is thrilled to receive your perfect score in service, as service culture is at the heart of what we do.We look forward to a return visit from you in the future.Best wishes,Daniel Fernández - Guest Experience Coordinator

Querida Señora, Gracias por tomarse el tiempo de escribir sobre su experiencia con nosotros.Lamentamos enormemente que la experiencia en nuestro hotel no haya estado a la altura de sus expectativas.Sería sumamente grato recibirle nuevamente en otra ocasión para poder cambiar su opinión. Un cordial saludo,Daniel Fernández - Guest Experience Coordinator

Dear Rita,Thank you for sharing your experience at our resort.We are delighted to hear that the panoramic views from our position as the tallest building in Valencia contributed to a memorable room experience for you. Your compliments on our International Buffet Breakfast, renowned as one of the most tempting in the city, are greatly appreciated. It is also a pleasure to know that you enjoyed the gastronomic experiences at our Socarrat Restaurant and found the offerings at our Oval Bar to your liking. Our team is committed to a service culture that ensures every guest feels well taken care of, and it is heartening to receive your positive feedback on their professionalism and friendliness.It would be our pleasure to have you return on another occasion. Very best wishes,Daniel Fernández - Guest Experience Coordinator

Apreciado Sr. Ramon, Al recibir su valoración nos invade un sentimiento de alegría por haberle garantizado una experiencia tan positiva.Nos llena de satisfacción saber que su estancia ha sido de su completo agrado y que ha valorado tan positivamente la limpieza de nuestras habitaciones, el estado de nuestras instalaciones, la calidad del servicio y las comodidades de la habitación. Nos enorgullece enormemente que destaque estos aspectos, ya que reflejan nuestro compromiso con una cultura de servicio excepcional y la importancia que damos a la experiencia de nuestros huéspedes en cada detalle. Aprovechamos la ocasión para hacerle llegar un afectuoso saludo, al tiempo que confiamos en volver a darle muy pronto la bienvenida. Un cordial saludo,Ray García, Guest Experience Manager - Meliá Valencia

Dear Sir,Thank you for such a positive review of your stay.We're thrilled to hear that the panoramic views from our higher floors left a lasting impression on you and that our room service offerings were to your satisfaction, both in quality and price. It's wonderful that you were able to partake in the vibrant energy of Las Fallas, a true testament to our city's rich cultural tapestry. We pride ourselves on providing a high standard of cleanliness, maintaining our property in optimal condition, and ensuring our service culture is reflected in every interaction. Your commendation of our room amenities reaffirms our commitment to a superior room experience.We look forward to welcoming you again soon.Best wishes,Ray García, Guest Experience Manager - Meliá Valencia

Estimada Señora, Gracias por su reseña acerca de su experiencia en nuestro hotel.Nos complace saber que nuestro servicio cumplió con sus expectativas y que la calidad de nuestras comodidades fue de su agrado. Lamentamos los inconvenientes que menciona en cuanto a la iluminación y la falta de un enchufe en el baño; son aspectos que tomamos muy en serio para garantizar una estancia confortable. Aunque nuestras habitaciones están diseñadas pensando en el confort y la funcionalidad, entendemos que siempre hay espacio para mejorar. Respecto a la observación del secador y la revisión de las papeleras, apreciamos sus comentarios y nos permiten enfocarnos en esos detalles que marcan la diferencia en la experiencia de habitación.Le enviamos nuestros más cordiales saludos, esperando volver a verle muy pronto,Ray García, Guest Experience Manager - Meliá Valencia

Estimado Humberto, Gracias por tomarse un tiempo para valorar tan positivamente nuestro hotel. Su opinión es muy importante para nosotros.Nos complace saber que la habitación le brindó una experiencia de descanso confortable y que el armario cumplió con sus expectativas para la organización de su equipaje. Es gratificante también leer que el baño amplio y nuestra ducha han sido de su agrado, diseñados para proporcionar una experiencia revitalizante como parte de nuestro compromiso con el bienestar de nuestros huéspedes.A la espera de tener una nueva oportunidad de atenderle y prestarle nuevamente la mejor de nuestras atenciones, nos despedimos cordialmente.Atentamente,Daniel Fernández - Guest Experience Coordinator

Dear Guest, Thank you for taking the time to review your stay.We're delighted to hear you enjoyed the impressive views and found our location convenient, just a short stroll to the subway for exploring Valencia. Regarding your dining experience, we pride ourselves on offering a wide range of gastronomic experiences, including our Socarrat Restaurant, which specializes in Valencian rice dishes. We regret to hear that our offerings did not meet your expectations. Please rest assured, we strive to provide high-quality meals that reflect the culinary spirit of our city, and your feedback is valuable in helping us maintain our service culture.We very much hope that we may be able to welcome you back in the future. With very best wishes,Ray García, Guest Experience Manager - Meliá Valencia