For a 4-star hotel and rather expensive it was a disappointment. Even though we got a room on the side of the hotel, not directly facing the main road, we were very disturbed from the noise from the street from the traffic. Also the noise from the kitchen when they were preparing breakfast was directly transmitted to our room. I asked for the possibility to change to another room but the man and the lady at the reception told me that it was fully booked and that we couldn't change room. So three nights with little sleep. Also the curtains didn't cover the whole windows, they were too short.The bed was too hard for the back so I had to stretch out for ten minutes every morning. Lastly when I asked the reception to order a taxi the lady did so but it went a long time with no taxi and I questioned why it took so long and then the lady misunderstood me and cancelled the taxi so we had to step out in the street and stop a taxi by ourselves. It was a close call that we managed to get in time for our train at the train station because of this. We visit Valencia 4-6 times a year but will never stay at this hotel again. Avoid!