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Recensioner av Hotel Palacio Astoreca

4 out of 5
Hotel Palacio Astoreca
Calle Montealegre 149, Cerro Alegre, Valparaiso, Valparaiso

Recensioner

8,6

Fantastiskt

10 - Fantastiskt i betyg. 24 av 46 recensioner" "
8 - Bra i betyg. 13 av 46 recensioner" "
6 - Okej i betyg. 6 av 46 recensioner" "
4 - Dåligt i betyg. 1 av 46 recensioner" "
2 - Väldigt dåligt i betyg. 2 av 46 recensioner" "

9,4/10

Renlighet

8,4/10

Personal och service

9,0/10

Bekvämligheter

8,6/10

Boendets skick och faciliteter

9,4/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Ronald, Sarasota

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great old world gem. Amazing breakfast and staff couldn’t be more pleasant or accommodating. Front desk staff was truly above and beyond.

10/10 Fantastiskt

Andres

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This is a gem. The hotel is beautifully decorated, with incredible views of the city/mountains and the sea. Loved the indoor spa pool, breakfast, and the super warm, friendly staff always ready to help with a dinner recommendation, calling a cab, or with a story about a local sight. I'm an early riser and avid coffee drinker, and the amazing crew at Astoreca made sure to bring me coffee to my room, every morning. It was divine. Highly recommend. Can't wait to be back!
Bodde här 2 nätter i maj 2022

10/10 Fantastiskt

JOSE

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Lindo
Bodde här 2 nätter i mars 2022

10/10 Fantastiskt

Verifierad resenär

Bodde här 1 natt i februari 2022

10/10 Fantastiskt

Verifierad resenär

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Highly recommended
Great location, friendly staff, good beds, delicious breakfast, stylish decoration. Highly recommended.
Bodde här 1 natt i februari 2022

10/10 Fantastiskt

Sandra

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Excelente atención Hermoso hotel
Bodde här 2 nätter i februari 2022

10/10 Fantastiskt

Julio

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i januari 2022

10/10 Fantastiskt

raimundo

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Muy buena la estadia Muy cordial el Personal del hotel
Bodde här 2 nätter i december 2021

8/10 Bra

Johan

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i oktober 2021

2/10 Väldigt dåligt

Christopher

Reste i grupp
Gillade inte: Personal och service
Not Great for Price
Service was TERRIBLE! The front desk guy was sooooo rude. He would purposely make you wait at gate. Massage was not great. No head hole so my neck hurt more after.
Bodde här 2 nätter i mars 2020

8/10 Bra

Kristina

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Pricey but great location
Very well located and very clean.
Bodde här 5 nätter i februari 2020

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great hotel
Bodde här 1 natt i februari 2020

10/10 Fantastiskt

Michael

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Wonderful hotel in a great city.
This is an amazing hotel. It is an historical landmark building that formerly was an art college. The staff was friendly and very helpful. The included breakfast was one of the best I have ever seen. The one downside was the lack of air conditioning, so the bedroom was rather warm at night. All together a great place to stay, located in the center of the historic part of a great city.
Bodde här 2 nätter i februari 2020

8/10 Bra

Verifierad resenär

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
An unusual and attractive building in a good location in the tourist area. Comfortable and spacious room. Nice terrace. A bit overpriced compared to hotels we stayed in elsewhere.
Bodde här 2 nätter i november 2019
Svar från Nathalie Martinez. 20 nov. 2019
Dear Guest, Thank you for your comment, we are glad that your had an amazing stay with us. We hope to see you back soon in another opportunity. Kind regards.

8/10 Bra

Mr Simon Peter, Guildford

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nice hotel, but.....
Had a very nice stay at this hotel in the heart of the old town (UNESCO World Heritage site). Nicely located for the restaurants (away from the flat port area). Nicely kept hotel. Only two things let this place down. 1) The quality of breakfast was no where near as good as other hotels in Chile which was strange considering the level this hotel is pitched at. 2). On our last night we hoped to have a couple of drinks on the large hotel balcony overlooking the port only to find the area had all been reserved for a corporate function. (they had most rooms that night so it squeezed the other 5 rooms out)
Bodde här 3 nätter i december 2018

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very happy with choice. Staff very frienly, excellent food great boffet breakfast. Excellent location. Unhappy with bed base jutting out with sharp edges creating risk of leg injury
Bodde här 2 nätter i mars 2018

10/10 Fantastiskt

Catalina

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2018

4/10 Dåligt

Ignacio, Santiago, Chile

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
Beautiful hotel, bad customer service
Beautiful hotel, very well located, with excellent infraestructure. However the customer service was very bad, especially from the hotel manager. I was charged with an abusive exchange rate (dollar/peso) of $680/US$ vs the official $605/US$. When asked if it was possible then to pay in dollars, they didnt let me , arguing that if I was Chilean (local), it was not possible. In general also, the treat towards me was not pollite at all.
Bodde här 1 natt i januari 2018

8/10 Bra

Alfonso

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet

10/10 Fantastiskt

.alexander

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Situation parfaite de l’hôtel avec vue sur la baie. Un bon point pour la cuisine et le service.

8/10 Bra

Ezequiel

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Agradable estadía
El hotel muy cómodo y una muy buena atención. Un tanto caro pero vale la pena el gasto. La ubicación del hotel es excelente pero si querés hacer playa es complicado

6/10 Okej

Michael, US

Gillade inte: Personal och service
Good location
Staff fairly disinterested. Restaurant is very good, however. Needs some more TLC

2/10 Väldigt dåligt

Verifierad resenär

Gillade inte: Personal och service
Bad Value Proposition and Poor Service
This hotel is no longer among the Relais Chateau offerings for good reason. Management claims to resolve problems that guests have pointed out repeatedly, but fails to do so. Among the reasons for our disappointing stay, were the hotel's failure to honor our reservation. We had booked two junior suites and instead received a room downgrade on one of the rooms to a "premium room" which was a far cry from the junior suite. No apology from the hotel was forthcoming, not to mention any sort of compensation for the inconvenience of having to split our family up on two different floors. Service was extremely poor in the restaurant, and haphazard at the front desk. Management has determined that price gouging for international travelers is acceptable by charging an exchange rate of the Chilean peso to the US dollar that is 25% higher than the market exchange rate. Breakfast is only served from 8:30 am to 10:30 am, so if you check out earlier, you do not get to have breakfast. Porters are only available beginning at 9:30 am to 10:00 am, resulting in guests having to handle their own luggage if they check out earlier. There is no air conditioning at the hotel, which is problematic on a sunny summer day and particularly on the 3rd floor where we were placed after our room reservation was downgraded. The wifi was very spotty and different passwords were required in different areas of the hotel. We will certainly never return to this hotel.

10/10 Fantastiskt

Not Provided, Occidental, CA

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nice place in Valparaiso
We had a very nice stay here. Our only complaint was the construction going on outside our room. Once that is done, I think it will be great. The front desk help (especially Eduardo) was great. Breakfast was delicious and plentiful. Room was spacious and clean, and the bedding was great. The recommendations we got for places to go for dinner were great. All in all, a very nice place to stay.

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet

6/10 Okej

Daniela, Rio de Janeiro

Gillade: Renlighet och rummets bekvämlighet
City problems
In the beginning everything was awful! Unfortunately, the city is in the middle of a renovation and the hotel street is closed. I had to leave the car and ask for help inside the hotel. When I told them they need to inform Hotels.com about the terrible conditions of the area, they told me I should park my car in their garage and pay 12.000 chillean pesos!!!! On the other hand, the manager was very polite and tried to solve the problems. The hotel is interesting, but is not a "relais & chateau". The heated pool was cold, the ofurô was cold and dirty. Only the sauna was ok.

6/10 Okej

Nassara, Santiago

Gillade: Renlighet
Gillade inte: Personal och service
Not a Relais & Chateau experience
The hotel does not live up to the price and expectations generated by their Relais & Chateau affiliation. First problem: we visited during the summer and the rooms, which have a lot of sun hitting them for a good part of the day, have no air conditioning whatsoever. Keeping the windows open might solve some (not all) of the heat problem, but then outside noise and light make it imposible to sleep. Worst of all, we chose this hotel specifically so we could have dinner with drinks at their restaurant Alegre (which is supposed to be a great experience) and not drive anywhere afterwards. We made reservations for the restaurant two months in advance. We confirmed them on the week of the trip. We reconfirmed them upon check-in, around noon. When it finally came the time for our dinner, at 9 pm, and we asked if we could go downstairs to the restaurant, we were informed that the restaurant was not open that night!!! And we were thus stranded on a buzy summer Saturday night at a tourist town to find a place to eat without any reservation. This was not at all the service we expected, and none of the several complaints we made to Relais & Chateau and the hotel management after we left were properly addressed. An invitation to go back and pay those horribly expensive prices to give them "another chance" does not configure a solution.

6/10 Okej

Verifierad resenär

Gillade inte: Rummets bekvämlighet
historical hotel and vicinity
Experience - Disappointing Room preparation - Excellent breakfast service - Bad bath commodities Not a hotel boutique experience, I expected more.

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great Boutique Hotel in the perfect Location!
Great Boutique Hotel in the perfect Location!

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
One of the best Boutique Hotels in Valpo!
We had a very pleasant stay. Great location, well refurbished property, nice rooms, good staff and breakfast.

10/10 Fantastiskt

booster, Birmingham uk

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
dont trust sat nav!
Took an age to find hotel though tiny roads up and down this lovely town. Only 3 parking spots in very tight area.

10/10 Fantastiskt

Ormond, Sydney, Australia

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Really cool
An outstanding hotel in the coolest part of the magnificent city of Valparaiso. Everything understated but efficient. Our only slight grievance was with the manner in which breakfast was served - that is sometimes it was not buffet style and this just made the process seem a little "complicated". The building itself, formidable and the staff throughout the hotel, helpful and sophisticated. We loved it.

8/10 Bra

Rafael Gotelli, Santiago de Chile

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
Hotel muy bonito pero con mal serivico
Este Hotel Boutique debe ser el más bello de la Zona de Valparaiso. Esta muy decorado y tiene una piscina temperada y un jaccuzi increible. El desayuno tambíen es muy bueno asimismo la comida .. el tema es que el servicio deja mucho que desear.. solicite un té a la habitación se olvidaron la 1 vez y me llego despues de 30 minutos. otro factor le deje mi auto al botón y nadie me dijo que tenia un costo de 18.000 .. esto empaña lo que es un hotel con "buen"servicio".. mal ahi

8/10 Bra

Verifierad resenär

Gillade: Personal och service och boendets skick och faciliteter

8/10 Bra

Belén Ripa, Stgo Chile

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bueno pero demasiado caro
Habitación bien. Ducha sin presión. Regular servicio de desayuno con camareros poco preparados.

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
beautiful facility . Really loved it.
a little confusion checking out as where requested to pay higher rate than agreed on Expedia. Clerk corrected the error after showing our Expedia booking form.
front of hotel

10/10 Fantastiskt

Sheila, Mexico

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very old, historical but beautifully refurbished.
Close to Plaza Sotomayor, the main plaza of Valparaiso by using the ascensor. Restaurant at the hotel was very good but only one suggestion - there should be an English translation on the menu. If we did not understand Spanish, we would have been completely lost. Staff were outstanding and very accommodating. Amenities were great and the room comfortable. Thoroughly enjoyed our stay.

10/10 Fantastiskt

fyg, Santiago

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bellos espacios interiores
Lo que más impresiona al entrar son los espacios: es un hotel de mucho mayor tamaño de lo esperado. Los espacios son amplios y luminosos, con la luz del sol de Valparaiso. El servicio es muy amable, La habitación es algo pequeña, pero muy bien diseñada. La comida en el restaurante es excelente, así como el desayuno. Mi única crítica es al mal estado del parque justo delante del hortel. Entiendo que es una responsabilidad del Municipio, pero el Hotel debería o influenciar a la municipalidad para que no sea un tierral o hacerse cargo por su cuenta.

6/10 Okej

Alan, San Diego

Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
Great location, mediocre room
For the price, I had expected a five star experience, but it was far from that. The hotel is an old palace. It does not contain period furniture (except one unused room), but the decor is minimalist modern. It doesn't quite work. It seems unfinished and incomplete. The building did sport a spiffy new paint job so it looked terrific from the outside. The room was small. A glass panel above the door allowed light from the corridor to enter the room making sleep difficult. The facility does not have air conditioning. The breakfast was adequate, but not great. The people were wonderful, warm and friendly.

10/10 Fantastiskt

Edmundo

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Muy Bueno
Todo excelente, solo mejor que hay una habitasin sobre caldera que pude molestar a alguien de sueño libiano, na da grave pero alguien pudiese tener alguna complicacion.

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good hotel in a special neiborhood of Valparaiso
Its a good hotel in a nice place with very good condition ( in general, clean, hot water, Preston of water, blanquette etc) If you go by car the street are very narrows is not easy drive a car there and the parking lot is a little bit far of the hotel.

10/10 Fantastiskt

Carlos, Santiago

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Excelente ubicacion
Hotel muy bien ubicado. El servicio de todo el personal de primera. El restaurant alegre de primera con todo lo que involucra. Un lujo poder tener algo asi al alcance de todos.

10/10 Fantastiskt

Jorge, Santiago - Chile

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
De lujo
Excelente experiencia, el hotel y sus instalaciones muy buenas, armonia entre lo pasado y lo presente, la atención del personal sencillamente espectacular, la cocina requísima y la ubicación estupenda. ¡Grande Valpo.! Es absolutamente recomendable

6/10 Okej

Rodrigo, Santiago

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Sobrevalorado:
Siempre intenté conocer este Hotel y siempre estaba completo y no entiendo bien por qué: -Habitaciones limpias, buena cama pero muy pequeñas (estuve en una superior). -Restaurant con p/p de unos 30mil totalmente fuera de su propia realidad. Restaurant con pésima vista a una plaza. -Desayuno bueno, pero nada del otro mundo, nada de abundante. -Piscina temperada que estaba fría, descuidada y nunca nadie bajo a reponer ni agua ni toallas. -El hotel no tiene onda, no tiene buenos espacios para descansar o divertirte en el contexto de que estás en cerro alegre (el bar no tiene nada de onda). Por menos valor en la zona encuentras hoteles mucho mejores como el Higueras.

10/10 Fantastiskt

Duarte, London, UK

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Fantastic hotel, faultless experience
We only stayed 1 night in this recently opened 5* boutique hotel, but left wishing we had stayed 2 or 3. Even though I later found out that the hotel had only been running for a few months, our whole experience was faultless. Check-in was quick and offered us an upgrade (after we requested). The staff was extremely friendly and interested in interacting with guests. Rooms (and the hotel throughout) were extremely well decorated. The Spa was the cherry on top of the cake after a long day walking on the hilly streets of Valparaiso. Breakfast was amazing.

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Estupenda , la atención. El desayuno espectacular.
Lo recomiendo de todas maneras. Yo volvería. Muy bueno el desayuno. Todo de óptima calidad .gran preocupación de detalles .