This was a very strange experience. The service was rude and slow. We arrived and attempted to check in. The person who checked us in was complaining about how long he had been working, and he took very long to find our rooms. It was a frustrating interaction. Then after checking in to our rooms, one of the rooms was as hot as a sauna, and the air conditioner did not seem to work. We asked for help or to possibly be switched, and the response was "the only thing I can do is give you a refund so that you can go to a different hotel." I explained that this would separate our families (my parents were babysitting my son so my husband and I could attend a wedding), and this would not be an ideal situation. An electrician came up later to attempt to fix the situation, but in the end could not. My parents were actually moved to a different room which was confusing because we were told this was not an option. The woman who came to discuss this further with my mother told her that this hotel was actually closing permanently on Monday 9-16. This explained a lot especially regarding the lack of cleanliness in both in and outside the rooms. I am disappointed that we had to pay full price for this. I am hoping that we can get a partial or full refund.
