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Recensioner av The Empress Palace

2.5 out of 5
The Empress Palace
12788 Ross Pl, Surrey, BC

Recensioner

2,6
10 - Fantastiskt i betyg. 0 av 28 recensioner" "
8 - Bra i betyg. 1 av 28 recensioner" "
6 - Okej i betyg. 0 av 28 recensioner" "
4 - Dåligt i betyg. 4 av 28 recensioner" "
2 - Väldigt dåligt i betyg. 23 av 28 recensioner" "

3,8/10

Renlighet

2,8/10

Personal och service

4,0/10

Bekvämligheter

3,2/10

Boendets skick och faciliteter

4,0/10

Hållbarhet

Recensioner

2/10 Väldigt dåligt

Kevin

Affärsresenär, Reste med sin partner
Gillade inte: Renlighet
I never checked in could not get close do to a wedding or something being held there tried calling no answer tryed contact Expedia virtual assistance locked the chat so if charged I will have the fee declined
Bodde här 1 natt i juni 2023

4/10 Dåligt

Timothy

Affärsresenär, Reste med sin partner
Gillade: Renlighet
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
Thank you for this opportunity hopefully to let the world and more specifically Expedia customers about the Empress Palace. The name and the pictures give you an idea that this is a fantastic hotel. It turns out you are actually renting a room in a house with a shared bathroom. The only good thing I have to say is that the location was convenient. At check-in everyone is there but they will not answer the door or the phone. In fact the locked front door has an intentionally disconnected doorbell. The building has no sign on it which seems strange when you are searching for your hotel. I drove four hours and wanted to just check in and get my key before running off to a meeting. Sometime after two phone calls, I received a text saying come right over and don't forget to bring cash as that is the only form of payment they accept. After I had my meeting, I went to the ATM for the cash rather than getting to use my company travel credit card. At check in, three things happened: first the price was changed from $169 to $175 due to 'utilities' No explanation forthcoming, Second, the lady of the house tried to put us in an inferior room rather than the one we selected. After putting up resistance she allowed me to have the room that we booked. Third, we were introduced to the surprise shared bathroom, definitely not what we booked. You want your own bathroom, it will be a bunch more money! Finally, the bed. A three inch thick mattress on a metal frame with no box spring. Ache!
Bodde här 1 natt i augusti 2023

4/10 Dåligt

HEMING

Gillade inte: Personal och service och boendets skick och faciliteter
Bodde här 3 nätter i augusti 2023

2/10 Väldigt dåligt

Du

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i juli 2023

2/10 Väldigt dåligt

Robert

Reste med familjen
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
No parking A house in a uncomfortable neighbor hood Decided to not even go into the place Presently trying to find a different place to spend the night
Bodde här 1 natt i juli 2023

2/10 Väldigt dåligt

Shawn

Affärsresenär
When we arrived, we were told that the reservation had to be paid in CASH ONLY. Nowhere on the booking were we told this. We have notified our credit card company not to accept any charges.
Bodde här 1 natt i juli 2023

2/10 Väldigt dåligt

Anne

Reste med familjen
Gillade inte: Personal och service
They wanted cash for the stay, didn't know that we had to have cash. It's late and we are tired and we didn't have cash. They said we could go get some. We said we couldn't do we all agreed to cancel. This should be stated in the information before a person books. It was all very weird and I think Expedia should not be using this place to stay.

2/10 Väldigt dåligt

Aarati

Reste med familjen
Gillade inte: Personal och service och boendets skick och faciliteter
Worst and horrible experience. We (a family of 4) went to see that this place a nothing but someone’s house and the lady I spoke to, did not open the door in spite of constantly ringing the doorbell and calling her. I am shocked to see Expedia having this place on their website. Ultimately we had to search for another place. Worst lifelong experience. Never book this place.
Bodde här 1 natt i juli 2023

2/10 Väldigt dåligt

assol

Reste med familjen
Gillade inte: Boendets skick och faciliteter
5 h later after I got confirmation from Expedia, property sent “urgent message” re cash only pay. Owner asked 270 in cash during the phone call, few hours later requested 279 by text and 299 on arrival . Also asked 30 for parking inside gates. No receipt . Wet carpet. Dirty . Noisy .Top blanket with strong smell urine. “By the way “ mentioning after giving key and showing room: shared bathroom for 3 units! Had to wait for fellow resident who was taking shower for 15 min at 5 am in the morning, stressed trying to catch ferry. In short: dishonesty, very unclean and uncomfortable.
Bodde här 1 natt i juli 2023

2/10 Väldigt dåligt

Cyril

Gillade inte: Renlighet och personal och service
Bodde här 2 nätter i juli 2023

2/10 Väldigt dåligt

Tony

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Ask me to pay cash in advance otherwise they will not let us in. Never hear that before for a real hotel.
Bodde här 5 nätter i juli 2023

2/10 Väldigt dåligt

Robert

Bodde här 2 nätter i juni 2023

2/10 Väldigt dåligt

Celestino

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
This place was horrible, they didn’t let me in they didn’t recognize the app and the push me about the property together with my wife it was horrible experience.
Bodde här 1 natt i juli 2023

8/10 Bra

Melba

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Expedia.com did not provide an accurate description of the Empress Palace. Firstly, they did not mention that if you choose a family room, there’s a chance that you are sharing a bathroom with another family guest. Secondly, the separate parking fee wasn’t mentioned either. It would be better if all of this information is specifically reiterated in the Expedia website instead of writing “the price DOES NOT include any applicable property service fee.” Furthermore, the location may be mis-categorized as a hotel since it feels more like an airbnb and is also located in a residential neighborhood culdesac No wonder this place has bad reviews, it’s due to the inaccurate information provided by the Expedia website. On the other hand, the Empress Owner herself is very accommodating. While she did charge us an additional fee to upgrade to a family room with a private bathroom, she waived the parking fee as well as the deposit fee. The owner is friendly and a good hostess. She even asked what else we needed to make our stay a good one, but we did not ask anything more from her. This place is a hidden gem, but only if the correct information is provided. The area is clean and their bathroom is the highlight since they have a bidet, which is not common in most of the places we have been to. Just make sure you bring your own bath soap, shampoo, and conditioner. The place is very quiet and if you just want to have a place to stay for the night this place is sufficient enough 😊
Bodde här 1 natt i juli 2023

2/10 Väldigt dåligt

Vikas

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Cancelled the booking
Bodde här 1 natt i juli 2023

4/10 Dåligt

Muhammad

Reste i grupp
Gillade inte: Personal och service och boendets skick och faciliteter
This isn't a hotel, and a very weird hostel. The manager seemed rude and made rules on the fly. Only accepted cash, and charged extra $10, by making up a rule on the spot about some amenities fee, but mostly she didn't have change.. Parking is on the street, or you pay $20 for parking inside the gate...but street parking is just fine...again she made it sound like she's doing a favor by confirming that street parking is free...just a very weird place
Bodde här 1 natt i juli 2023

2/10 Väldigt dåligt

walter

Bodde här 1 natt i juli 2023

2/10 Väldigt dåligt

Mansi

Bodde här 1 natt i juli 2023

2/10 Väldigt dåligt

Ray

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i juni 2023

2/10 Väldigt dåligt

Budimir

Bodde här 1 natt i juli 2023

2/10 Väldigt dåligt

Verifierad resenär

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
NOT A HOTEL
It’s a house on a block, we booked through this website and once we got there the owner raised the price and asked us to pay in cash.
Bodde här 2 nätter i juni 2023
Svar från Selina 26 juni 2023
Or ce is, per number of people and payment is by cash upon availability.It is a Palace boutiques hotel.Thank you

4/10 Dåligt

Patricia

Bodde här 1 natt i juni 2023

2/10 Väldigt dåligt

charanjit, Kelowna

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Staff was not helpful at all. Even not opening the door until we accepted their condition.
Bodde här 1 natt i juni 2023
Svar från Elina 17 juni 2023
Acceptance of condition means show your ID.Guests in our hotel must pay before arrival as, many are not showingPayment is by giving us full information of your debit card and have it handy on arrival. day It is routine for any hotele Interact or Debit

2/10 Väldigt dåligt

Manoj

Bodde här 2 nätter i juni 2023

2/10 Väldigt dåligt

Christian

Affärsresenär
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Poor
The place was really unsafe and I wouldn't recommend it if your standards of cleanliness are low.
Bodde här 1 natt i maj 2023
Svar från Elina 29 maj 2023
HelloIts been cleaned before each guest arrives and within your own room we do not get maid enter during your stays.If there is special request of cleaning inside of your room extra charges will be applied Also there is security cameras on common areas and we are following protections possibility for all. Thanks

2/10 Väldigt dåligt

Laurie

Bodde här 1 natt i april 2023
Svar från Elina 31 maj 2023
Thanks for your opoion.Be sure we are trying our bestTo some it is great to some it is average but we are all about standard way of Accomendation at the Palace for you

2/10 Väldigt dåligt

Eleuterio

Reste med familjen
Bodde här 1 natt i mars 2023
Svar från Elie 16 apr. 2023
Hello guestYou did not attend as you arrive hotel what it was after hour and it was closed You did not pay us either.

2/10 Väldigt dåligt

Fernando

Reste med sin partner
Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
They did not provide washcloth or soap and the bed were very thin/ not comfortable
Svar från Elina 31 dec. 2022
DearWe provide towel And liquid soap If you want extra you could order it