Utsikt från luften

Recensioner av Villa Dolce Fontana

Villa Dolce Fontana
Via Statale, Varenna, LC

Recensioner

5,0
10 - Fantastiskt i betyg. 0 av 2 recensioner" "
8 - Bra i betyg. 1 av 2 recensioner" "
6 - Okej i betyg. 0 av 2 recensioner" "
4 - Dåligt i betyg. 0 av 2 recensioner" "
2 - Väldigt dåligt i betyg. 1 av 2 recensioner" "

5,0/10

Renlighet

2,0/10

Bekvämligheter

2,0/10

Boendets skick och faciliteter

2,0/10

Hållbarhet

Recensioner

2/10 Väldigt dåligt

Daniela

Reste med familj och småbarn, Reste med familjen
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
No heat ! No hot water ! Water leak ! Plumbing backed up! Outlets with fire marks around them. Limited lights working ! Major water leaks! Horrible costumers service ! No response from all attempts ! Maintenance came and said they knew about problems from the last week and nobody can fix it because it’s major work that needs to be done . Requested a refund so we can book else where , was denied . Requested portable heater and they said they will think about it . I requested owner number they refused ! Absolutely a nightmare . Freezing cold temp we all bundled in area (10people including kids to stay warm ) I have never written a complaint before but this was beyond terrible experience! The pictures are all edited not actual . Major maintenance work needed ! And horrible customer service!
Bodde här 2 nätter i februari 2024

8/10 Bra

Jamie

Reste i grupp
Gillade: Renlighet och rummets bekvämlighet
Breathtaking view, no hot tub
The view from the terrace is breathtaking - just perfect. The location worked well for us as it was only a short, flat walk into Varenna. All furnishings were comfortable and the property was well equipped for dining. I had chosen this property over another as it had a hot tub on the terrace. On arrival it was clear that this was not working and hadn’t been for sometime. I contacted the local agent who confirmed this, explained that this should’ve been removed from the listing and thanked me for raising this. Hot tubs make rentals more expensive and therefore, I expect to get what I have paid for. I’ve had no further contact regarding this matter and I’m saddened that I didn’t receive better customer service. We had an amazing stay and I’m torn as to whether I’d recommend this place. It worked well for our party of 6 (3 couples) and I’ve already said how breathtaking the view was. The downside was that lack of advertised hot tub and the place is a bit shabby in places.
Bodde här 3 nätter i april 2022