Thank you, Tony, for your review, we are so happy to hear that you enjoyed your stay and that our staff was helpful.It's always great when we can help guests make the most of their time with us, whether it's recommending a restaurant or showing them how to get around town! I will let the staff know that you appreciated their assistance and they will be thrilled.I'm glad to hear you enjoyed our food. We're always looking for ways to improve the experience in our restaurant, but it's nice to know we're on the right track.Hope to host you again!Chiara Sales Manager Ambasciatori Hotel Venice Mestre Tapestry Collection by Hilton

We always aim to offer a great service to our customers. We're worried when we can't! Thank you for taking the time to let us know, Elvira. We'll use the feedback to improve and to ensure it doesn't happen again.ChiaraSales Manager Ambasciatori Hotel Venice Mestre Tapestry Collection by Hilton

Thank you. Jacqueline, for your stay and for sharing your experience with other travellers. Hope to welcome you again at the Ambasciatori!Chiara Sales Manager

Obrigada por reservar um tempo para avaliar o hotel. Tenho o prazer de saber que você encontrou o quarto confortável e a localização ideal para ir a Veneza. Da estação são 10 minutos a pé; percebo que talvez com muitas malas não seja fácil, mas ônibus e táxis estão disponíveis lá fora a um preço razoável, dada a proximidade. Lamento saber que Você não apreciou o estilo do hotel, geralmente nos elogiam pela contemporaneidade. Não deixarei de compartilhar o julgamento sobre o pessoal, a fim de convidá-los a fazer cada vez melhor. Obrigada novamente.ChiaraSales ManagerAmbasciatori Hotel Venice Mestre Tapestry Collection by Hilton

Wow! Thank you so much for the wonderful comments. I will personally share your comments with the rest of the staff.We hope to see you again soon at the Ambasciatori.ChiaraSales ManagerAmbasciatori Hotel Venice Mestre Tapestry Collection by Hilton

Dear Sehr,We are sad to hear that you haven't had the best experience at Ambasciatori Hotel. You deserve more. Please contact me whenever you want to report what happened with room and staff so we can improve. Many thanks for your feedback.Chiara Giacomini Sales Managerchiara.giacomini@hilton.com

Dear Aurora,First of all, we want to thank you for your stay and we hope you enjoyed the complimentary up grade we granted you in a junior suite. The hotel is brand new, we have just opened so the smell of the rooms is typical of new furniture and equipment. Other guests appreciate it because they know they are the first to use that room!The hair dryer is available in all rooms inside a drawer (as per Hilton standard). It is a typical hotel rule that the breakfast buffet should be consumed on the spot in the restaurant. As an alternative the room service can be requested with a dedicated menu. The agreement for payments with Amex is in progress (unfortunately in August many offices are closed and our practice has remained to be completed, in the coming days it will be available). It is not true that we did not want to accept it and we are sorry you thought that. Regarding the alarm, unfortunately someone smoked in the corridor on the 7th floor and, for safety reasons, it went off. It was not a malfunction but only safety. Safety for us is a firm point. We are sorry if you interrupted your rest but these are events that we cannot predict. We really trust in your undertandig and hope to host you again in the future.Kind regards,Chiara GiacominiSales Manager Ambasciatori Hotel Tapestry by Hilton