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Recensioner av Sandman Hotel Vernon

3 out of 5
Sandman Hotel Vernon
4201 32 St, Vernon, BC

Recensioner

7,8

Bra

10 - Fantastiskt i betyg. 257 av 887 recensioner" "
8 - Bra i betyg. 367 av 887 recensioner" "
6 - Okej i betyg. 150 av 887 recensioner" "
4 - Dåligt i betyg. 72 av 887 recensioner" "
2 - Väldigt dåligt i betyg. 41 av 887 recensioner" "

8,0/10

Renlighet

8,4/10

Personal och service

7,6/10

Bekvämligheter

7,4/10

Boendets skick och faciliteter

7,6/10

Hållbarhet

Recensioner

8/10 Bra

James

Reste med husdjur
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very smooth check in staff for accommodated would stay here again
Bodde här 1 natt i april 2024
Svar från Toni 2 maj 2024
Thank you, James, for your positive feedback we hope to host you again soon.

8/10 Bra

Matina

Reste med husdjur
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Friendly customer service, and nice towels
Bodde här 2 nätter i april 2024
Svar från Toni 2 maj 2024
Thank you, Matina, for leaving us a positive review. we hope to host you again soon.

8/10 Bra

Danial

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The stay was without any complications. Very clean and excellent service. The room was very small, however.
Bodde här 5 nätter i april 2024
Svar från Toni 2 maj 2024
Thank you, Danial, for your feedback we are delighted to learn that you have an overall good experience with us, and you received excellent service.

6/10 Okej

Nicolle

Gillade: Personal och service
Bodde här 1 natt i april 2024
Svar från Toni 2 maj 2024
Thank you Nicolie for providing us with a rating on your recent stay.

10/10 Fantastiskt

Michael

Bodde här 1 natt i april 2024
Svar från Toni 2 maj 2024
Thank you, Michael, for leaving us with a 5-star rating. We hope to host you again soon.

8/10 Bra

Kevin

Affärsresenär
Polite and clean
Bodde här 1 natt i april 2024
Svar från Toni 2 maj 2024
Thank you, Kevin, for leaving us a rating on your previous stay. We hope to host you again soon...

10/10 Fantastiskt

deborah

Gillade: Renlighet
Bodde här 2 nätter i mars 2024
Svar från Toni 2 maj 2024
Thank you, Deborah, for leaving us a 5-star rating.

10/10 Fantastiskt

Evelina

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Toni 2 maj 2024
Thank you, Evelina, for taking the time out to leave us a 5-star rating. We hope to host you again soon.

10/10 Fantastiskt

Rebecca

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Khalid at front desk was very helpful, welcoming and professional. There was a small problem with the toilet running.
Bodde här 1 natt i april 2024
Svar från Toni 14 apr. 2024
Thank you, Rebecca, for your 5-star rating. We sincerely apologize for the small inconvenience. We are delighted to hear that Khaled was helpful in rectifying same.

10/10 Fantastiskt

Gracy

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Chaitali was excellent at front desk 5***** So helpful
Bodde här 1 natt i april 2024
Svar från Toni 14 apr. 2024
Thank you Gracy we are delighted to hear that you received excellent service from Chaitali.

10/10 Fantastiskt

Kurt

Bodde här 1 natt i mars 2024
Svar från Toni 2 maj 2024
Thank you, Kurt, for leaving us with a 5-star rating. We hope to host you again soon.

8/10 Bra

angel

Reste med sin partner
Areas is a bit rough
Bodde här 1 natt i mars 2024
Svar från Toni 14 apr. 2024
Thank you, Angel, for providing us with a positive rating on your recent stay.

8/10 Bra

David

Gillade: Boendets skick och faciliteter
No
Bodde här 1 natt i mars 2024
Svar från Toni 14 apr. 2024
Thank you, David, for taking the time out to provide us with a rating on your recent stay.

10/10 Fantastiskt

Joel

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i mars 2024
Svar från Toni 14 apr. 2024
Thank you Joel for taking the time out to leave us with a 5-star rating.

10/10 Fantastiskt

Lucia

Reste med familj och småbarn
Gillade: Renlighet, personal och service och boendets skick och faciliteter
I didn’t like the wifi process it was not written properly on card envelope. There was no ice bucket. No hot tub, or towels at the pool
Bodde här 1 natt i mars 2024
Svar från Toni 24 mars 2024
Thank you, Lucia, for sharing your feedback with us. We genuinely appreciate your insights as they help us improve our services. We apologize for any inconvenience you experienced with the WiFi process and the lack of clarity on the card envelope. We'll certainly review and enhance our communication materials to ensure they provide clear instructions for our guests.

10/10 Fantastiskt

Daniel

Reste med sin partner
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Perfect place!
Bodde här 1 natt i februari 2024
Svar från Toni 26 feb. 2024
Thank you, Daniel, for taking the time out to leave us a 5-star rating.

10/10 Fantastiskt

Vivian

Affärsresenär, Reste med sin partner
The receptionist for the evening was exceptional . My husband was on a walker waiting for an operation . It has been rescheduled for next month on the 22 nd and we will definitely book with that hotel
Bodde här 1 natt i februari 2024
Svar från Toni 26 feb. 2024
Thank you, Vivian, for taking the time out to leave us with an amazing review. It was our absolute pleasure in hosting you.

10/10 Fantastiskt

Tracey

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff were very friendly.
Bodde här 1 natt i februari 2024
Svar från Toni 20 feb. 2024
Thank you, Tracey, for taking the time out to leave us with a 5-star rating. We hope to host you again soon.

10/10 Fantastiskt

Chrystal

Bodde här 1 natt i februari 2024
Svar från Toni 24 mars 2024
Thank you, Chrystal, for taking the time out to leave us with a 5-start rating on your recent stay.

10/10 Fantastiskt

Maureen

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från Toni 18 feb. 2024
Thank you Maureen for taking the time out to leave us a 5 star rating on your previous stay here. We hope to host you again soon.

10/10 Fantastiskt

Colin

Gillade: Bekvämligheter
.
Bodde här 2 nätter i februari 2024
Svar från Toni 12 feb. 2024
Thank you for leaving us a 5 star rating Colin.

8/10 Bra

Raymond

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The staff is friendly and our room was very clean.
Bodde här 1 natt i februari 2024
Svar från Toni 4 feb. 2024
Thank you, Raymond, for taking the time out to leave us a review with on your recent stay. We are delighted that you enjoyed your stay with us and you found our staff to be friendly and our rooms to be cleaned. We hope to host you again soon.

10/10 Fantastiskt

Wendy

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Staff very friendly
Bodde här 1 natt i februari 2024
Svar från Toni 4 feb. 2024
Thank you, Wendy, for taking the time out to leave us a review on your recent stay with us. We are pleased to know that you enjoyed your stay with us and found our staff to be friendly. We hope to host you again soon.

10/10 Fantastiskt

Sukhwinder, Kent

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It’s Good clean facility.
Bodde här 1 natt i januari 2024
Svar från Toni 30 jan. 2024
Thank you, Sukhwinder, for taking the time out to provide a review about your previous stay with us. We are delighted that your stay was a good and friendly one.

6/10 Okej

Brady

Svar från Toni 18 jan. 2024
Thank you, Brady, for providing us with a review on your previous stay.

10/10 Fantastiskt

Gillian

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We arrived in a huge snowstorm! We didn't really check out the surrounds, were glad to get inside and sleep. All good with check in, facilities and room.
Bodde här 1 natt i januari 2024
Svar från Toni 15 jan. 2024
Thank you Gillian for taking the time out to leave us a feedback on your last stay. We hope to welcome you again soon.

6/10 Okej

David

Reste med familjen
Cleanliness and space were average and adequate. Would have preferred and twin queen room and double beds are pretty small now a days.
Bodde här 1 natt i december 2023
Svar från Toni 4 jan. 2024
Thank you for taking the time out to provide us with your feedback on your last stay here. We do apologize that our location is not to your liking. We can however confirm that we pride ourselves on exceptional service and clean rooms. We appreciate your feedback.

8/10 Bra

Gavin

Reste med familjen, Reste med husdjur
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Quick check in
Bodde här 3 nätter i december 2023
Svar från Toni 31 dec. 2023
Thank you Gavin for taking the time out to provide us with a rating on your recent stay with us. We hope to host you again soon.

8/10 Bra

Brian

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Hotel very convenient to the local curling club and parking convenient as well. Somewhat disappointed in noisy fan associated with heating, very close to bed. Remote for heating not working but manual settings on unit available
Bodde här 2 nätter i december 2023
Svar från Toni 11 dec. 2023
Thank you Brian for taking the time out to leave us a review. We sincerely apologize for the challenges faced with the heating unit and will have same rectified accordingly. Good to know that you found the hotel conveniently located.

10/10 Fantastiskt

Carolyn

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Overnight Vernon stay
Excellent reception service both checking in and out. Extremely comfortable and clean room.
Bodde här 1 natt i december 2023
Svar från Toni 10 dec. 2023
Thank you Carolyn for this amazing review. We are delighted that you received the service and cleanliness we pride ourselves in providing. We hope to host you again soon.

10/10 Fantastiskt

Christine

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Quiet rooms once the hockey players stopped being rude and noisy in the halls.
Bodde här 1 natt i november 2023
Svar från Toni 21 nov. 2023
Thank you Christine for taking the time out and leaving us a 5 star review. We sincerely apologize that the hockey team was a bit noisy during your stay. We hope to welcome you back in the near future.

10/10 Fantastiskt

Cindie

Reste i grupp
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice friendly staff
Bodde här 1 natt i november 2023
Svar från Toni 21 nov. 2023
Thank you Cindle for taking the time to leave us with a review . We are delighted that you find our team friendly.

8/10 Bra

Henry

Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 1 natt i oktober 2023
Svar från Toni 29 okt. 2023
Thank you Henry for leaving us a rating on your last stay.

8/10 Bra

Josh

Bodde här 1 natt i oktober 2023
Svar från Toni 16 nov. 2023
Thank you Josh for taking the time out to leave us with a rating on your last stay with us. We hope to host you again soon.

2/10 Väldigt dåligt

Katosh

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This as ever the worst experience I have heard with this hotel, the room smelt bad there was candy papers around the room, towels had stains when we tried to ask for a change of room we were put on a hold to wait for 6 hours , no one called to let us know if we still have chance to change or upgrade the room.when we tried to call them back they still tossed us around saying nothing can be done because they are sold out.why then not let us know instead of keep us waiting for 6hrs .The customer service is the worst .
Bodde här 1 natt i oktober 2023
Svar från Toni 16 okt. 2023
Thank you for taking the time to review us. We are sorry your experience failed to meet your expectations. You had 2 separate reservations and wanted to change room. It was explained that based on the occupancy we were unable to accommodate your request. You then contacted the desk again in the afternoon and the same was reiterated. We do apologize that we were not able to accommodate your request.

8/10 Bra

James

Gillade: Renlighet, personal och service och boendets skick och faciliteter
My room had the air conditioner at waistline right next to the head of the bed.
Bodde här 2 nätter i oktober 2023
Svar från Toni 12 okt. 2023
Thank you James for taking the time to leave us a review. We apologize for any inconvenience caused by the location of the AC unit. Once again thank you for your feedback.

10/10 Fantastiskt

shirley

Affärsresenär, Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was comfortable and quiet, tv could of been a little easier to use or navigate, but otherwise very nice.
Bodde här 2 nätter i oktober 2023
Svar från Toni 12 okt. 2023
Thank you Shirley for leaving us this review. TV feedback well noted. We are delighted to learn that you had a very nice overall stay.

8/10 Bra

John

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i september 2023
Svar från Toni 12 okt. 2023
Thank you John for taking the time out to leave us with a 4 star rating.

4/10 Dåligt

Vance

Bodde här 1 natt i september 2023
Svar från Toni 1 okt. 2023
Good day Vance thank you for leaving us a review. We would like to learn more about your experience that we may improve on future offering.Best regards

8/10 Bra

Elizabeth

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Our room was not cleaned the first morning. When we asked for our room to be made up, the desk worker stated we should have hung a certain tag on our door. Our room was cleaned on request.
Bodde här 3 nätter i september 2023
Svar från Toni 26 sep. 2023
Thank you, Elizabeth, for your feedback. We sincerely apologize for you missing your first day of cleaning service. Happy to know that you receive service when request.

10/10 Fantastiskt

Jeff

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Booked this place for our last day in Vernon. My family were pleased with the amenities as the room was clean and had a very cold AC unit. The Denny’s downstairs was a big plus so we didn’t have to worry about breakfast too much. Staff were kind and pleasant to talk to. They were even kind enough to let me know where to park in a safe location as there is a slight homeless issue in Vernon. I don’t mind as I’m from Vancouver where it’s a billion light years worse. Thanks Sandman for a great stay and a great place to rest.
Svar från Toni 16 nov. 2023
Thank you Jeff for taking the time out to leave us with a 5 star rating . We are delighted that you had a great sty with us and we hope to host you again soon.

10/10 Fantastiskt

Katherine

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Loved it. I'd stay there again for sure. Clean, friendly and helpful staff, AC worked great, quiet. And best of all its next door to my favorite Chinese Food Restaurant ever, Asian Avenue. Excellent food. Unfortunately my breakfast at Denny's left a lot to be desired. Poor service. Cold food. Had to hunt down waitress for more coffee. She seemed to be ignoring customers, in no hurry. It wasn't even busy. Made up an excuse saying, "that's what happens when " ... not sure what she was mumbling. Manager asked me a out breakfast. I just said it wasn't hot when I got it. He gave me $5 off. I still tipped the waitress.
Bodde här 1 natt i september 2023
Svar från Toni 19 sep. 2023
Thank you Katherine for taking the time out to leave us with you feedback. We do apologize for any inconveniences caused during your dining in Denny's. We are happy to hear that you have an amazing sleep here at our property and we hope to host you again in the near future.

6/10 Okej

Howard

Reste med familjen
Gillade: Renlighet och personal och service
Did not like big noisy dog next door
Bodde här 1 natt i september 2023
Svar från Toni 16 nov. 2023
Thank you Howard for taking the time out to leave us with a review. We are a pet friendly hotel and sincerely apologize that your fur neighbor wasn't as quite as we would hope it to be. Please accept our apologies and we hope to host you again soon.

10/10 Fantastiskt

Alan

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Coming back!
The staff was amazing, especially the young lady who was at the front desk that evening. Might be Desrelis or something like that. Great attitude and very helpful with dining and bar options as well as other options around Vernon. A couple things she didn't know, she brought over husband into consult. Also, the mattresses are amazing, best sleep of my trip! My group of friends agreed.
Bodde här 1 natt i september 2023
Svar från Toni 19 sep. 2023
Hello Alan,Thank you for the amazing feedback! We are delighted to learn that you had a great stay with us. We hope to host you soon in the near future.

8/10 Bra

Christine

Gillade: Personal och service
Bodde här 2 nätter i augusti 2023
Svar från Toni 19 sep. 2023
Thank you Christine for leaving us a rating. We appreciate your time and hope to host you again in the near future.

8/10 Bra

Deirdre

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Reception was accommodating for an early check-in. Much appreciated.
Bodde här 1 natt i september 2023
Svar från Toni 5 sep. 2023
Thank you, Deirdre, for this review. We look forward to hosting you soon.

8/10 Bra

Richard

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
We never had the hotel Manager help takeour luggage to our room before and we were very grateful to him for doing this!! The staff oout did themselves during our stay and we really appreciated their help. It was nice to have Denny's restaurant attached to the Hotel as well. We had a good nights sleep with no noise at all. Thank you Sandman Inn Vernon for a great stay at your hotel!!!
Bodde här 1 natt i augusti 2023
Svar från Toni 5 sep. 2023
Thank you, Richard, for taking the time out to leave us with this review. Great to know that tyou have an overall good experience, and we hope to host you again in the near future.

10/10 Fantastiskt

Crystal, Revelstoke

Bodde här 1 natt i september 2023
Svar från Toni 26 sep. 2023
Thank you, Crystal, for providing us with a 5 star rating.

8/10 Bra

Larry

Gillade: Renlighet och personal och service
Hotel was good. No problem upgrading room. Fast check in. Only problem was Denny’s restaurant seemed like it had really gone downhill since last stay.
Bodde här 1 natt i augusti 2023
Svar från Toni 5 sep. 2023
Thank you, Larry, for taking the time out to leave us feedback on your last stay. I do apologize about the experience you encountered with Denny's. Great to hear that you had a good overall hotel experience.

10/10 Fantastiskt

Trisha

Bodde här 1 natt i augusti 2023
Svar från Toni 19 sep. 2023
Thank you Trisha for your amazing rating.We hope to host you again soon.