Thank you for sharing your feedback with us. We're sorry to hear that your experience did not meet your expectations.However, we want to clarify that our rates are actually very competitive for an oceanfront location, especially considering the wide range of amenities included in your stay. Our rates are designed to provide exceptional value for our guests, and we strive to ensure that every aspect of your stay exceeds your expectations.In addition to our prime beachfront location, our rates include a complementary continental breakfast featuring a coffee machine capable of brewing cappuccinos, macchiatos, espressos, and lattes from freshly ground coffee beans. We also offer complementary parking, fast-speed internet, fully equipped kitchens with large refrigerators, beach service with chairs and umbrellas.Furthermore, we want to emphasize that our hotel has undergone a full renovation to ensure a modern and comfortable experience for our guests. We take pride in providing clean and well-appointed accommodations for our guests to enjoy.We're glad to hear that you found the beach to be very nice and appreciated the lounge chairs and umbrellas provided. We sincerely apologize for any inconvenience you experienced and hope that you will give us another opportunity to exceed your expectations in the future.

Thank you for sharing your feedback. The bathrooms are up to code, including the showers. There should not be any spills from the shower nor the need to put towels on the floor. The bathroom window opens to the outside, and there should be no condensation. The hotel underwent a large renovation, and the bathrooms are like new. We appreciate your input and hope to have the chance to welcome you back in the future.

Thank you for providing your valuable feedback. We appreciate your return visit and are delighted to hear about your positive experiences with our location and comfortable beds. Addressing the hot water issue, our hotel is equipped with two water heater systems, each capable of running the entire facility independently. Unfortunately, last week, one system experienced a failure. However, the second system maintained hot water. The failed water heater tank has been replaced with a new one, and to further enhance our services, a third new water heater tank has been installed. Now, the hotel features three brand new water heater systems, ensuring uninterrupted hot water availability even in the event of two system failures.Concerning the toilet matter, it's essential to mention that our on-site maintenance team is readily available to promptly address any concerns. After reviewing our records, we found no toilets have been identified as defective.Thank you for your continued patronage, and we look forward to hosting you again for an even more enjoyable stay.Warm regards,

Prezada Juliana,Agradecemos por compartilhar sua experiência conosco. Lamentamos sinceramente qualquer inconveniente que tenha enfrentado durante sua estadia.Gostaríamos de esclarecer que mantemos um sistema eficaz de controle de pragas e, até o momento, não recebemos relatos de qualquer problema. Realizamos uma verificação minuciosa no quarto em que você se hospedou e não encontramos indícios de pestes.Além disso, informamos que estamos em meio a um processo de pintura em todos os estúdios, adotando uma nova cor bege nas paredes. Este procedimento faz parte de nossos esforços contínuos para manter nossas instalações em ótimas condições.Entendemos que a presença de insetos pode ser desconfortável, e queremos assegurar que tomamos medidas rigorosas para prevenir e corrigir qualquer problema relacionado a isso. Vale mencionar que, em alguns casos, os insetos podem ser trazidos pelos próprios hóspedes, muitas vezes encontrando-se dentro das malas.Estamos comprometidos em proporcionar uma experiência positiva aos nossos hóspedes e agradecemos por trazer isso à nossa atenção. Caso haja algo mais que possamos fazer para melhorar sua satisfação ou se desejar discutir a questão mais detalhadamente, estamos à disposição.Esperamos ter a oportunidade de recebê-lo novamente e superar suas expectativas.Atenciosamente,

Heel erg bedankt voor je prachtige woorden en positieve beoordeling! We zijn verheugd te horen dat je hebt genoten van onze geweldige locatie met directe toegang tot het strand. Het feit dat je hebt kunnen genieten van de aanwezigheid van dolfijnen en vissers en de rust hebt ervaren, doet ons enorm veel plezier.Het is ons doel om een memorabel verblijf te bieden, en het lijkt erop dat we daarin geslaagd zijn tijdens jouw bezoek. We waarderen je vriendelijke opmerkingen en kijken ernaar uit je in de toekomst opnieuw te mogen verwelkomen.Nogmaals hartelijk dank voor je positieve feedback!Met vriendelijke groet,