- Gillade: Boendets skick och faciliteter och rummets bekvämlighet
- Gillade inte: Renlighet
Felt cheated.
We booked the hotel via hotels.com for 3 people and no additional charges needed were mentioned, neither did the confirmation e-mail mention anything (it, on the contrary, said that the booking is paid in full). When we arrived however we were informed that we will have to pay for the 3 person. I informed that we already paid for 3 people when booking, to which the reception host responded that we paid for the "3rd person BEING in the room, but not for the 3rd bed", which to me is ridiculous. Having returned to the hotels.com page and after studying it for quite some time, only then at the bottom of the page did I see in the fine print section that an extra bed is charged extra. This was very far from total, and there were no clear disclaimers about it (not speaking of the fact, that one would expect the "bed for each person" to be included, when booking a room for a specific number of people. All in all it was a big disappointment - both with the hotel and with hotels.com for this very unpleasant and deceiving experience. We felt cheated :(