Dear Magdalena, Thank you for your positive rating! We are delighted that you were fully satisfied with our services and facilities. We are looking forward top your next visit at SO/ Vienna. Kind regards,

Dear Kristina, We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope this will be the first of many visits at SO/ VIENNA. Kind regards

Dear Guest, your feedback is always very valuable for us as it gives us the opportunity to identify the areas where we still need to improve and adapt our offer and services to our guests' wishes and needs. Having read that you evaluated ... rather low, I would appreciate if you could provide us with more details regarding your experience. We all take great pride in providing our guests with the highest standards of service and for this reason I am sorry that we failed to meet your expectations. Nevertheless, we hope that you will consider staying at Sofitel Vienna Stephansdom again in the near future, so we may have another opportunity to provide to you a more memorable experience. Best regards, Peter Katusak-Huzsvar General Manager Sofitel Vienna Stephansdom

Lieber Markus,vielen Dank für die freundlichen Worte.Wir freuen uns sehr das Ihnen Ihr Aufenthalt bei uns im SO/ Vienna gefallen hat.Wir freuen uns auf ein Wiedersehen.mit herzlichen Grüßen,Ihr SO/ Vienna Team

Dear Ms. Bernadette,thank you for sharing your experience. We are happy that you overall enjoyed your stay here with us. We are still very sorry that the service at the breakfast as well as the food didnt live up to our standards.All of us hope to host you in the future and convince you with a better breakfast experience.Sincerely,Your SO/Vienna Team

Dear Mr. Orhun,thank you for sharing your experience.We are very sorry that we entered the room while it was on do not disturb that doesn't not live up to our standards.Please be aware that you could also book the room with breakfast included of course it will have an extra charge like the garage. Nevertheless we are glad that you could enjoy the restaurant and bar. Again thank you for sharing your experience and we would be happy to host you again in the future.Sincerely,Your SO/ Vienna Team

Dear Somayeh,thank you for sharing your experience.We are very happy that you enjoyed the service. We are so sorry to hear that you didnt like our mattresses and pillows please beware that next time you can request to take of the the topper (which could have made the mattress feel poor to you since its very soft) and more request more firm pillows. Thank you again for staying with us.Sincerely,Your SO/ Vienna Team

Dear Mr. Clasen,thank you so much for your positive review we are very happy hat you liked you stay.We would love to host you again in the future.Sincerely,Your SO/ Vienna Team

Dear Michele,thank you for your kind word we are so happy that you liked you stay here at SO/ Vienna.We would be so happy to host you again in the future.Sincerely,Your SO/ Vienna Team

Dear Alina Stefanie, Thank for your rating us! We are happy that you had a great experience with us.Hope to see you soon again. Kind regardsChristian E. Klaus, General Manager

Liebe Caroline,vielen Dank für Ihr tolles Feedback! Wir freuen uns sehr, dass Sie einen wunderbaren Aufenthalt hatten.Wir hoffen auf ein baldiges Wiedersehen.Mit lieben GrüßenChristian E. Klaus, General Manager

Dear Adam,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our reception staff to be friendly and helpful, and that you enjoyed the ambiance of our Das LOFT bar.We sincerely apologize for any inconvenience you experienced with our breakfast service. Your comments regarding forgotten orders and slow service are concerning, and we regret that this impacted your dining experience. Rest assured, we have taken note of your feedback and will address these issues with our team to ensure that necessary improvements are made.We are grateful for your valuable feedback, as it allows us the opportunity to continually improve our services. We hope to have the pleasure of welcoming you back in the future, where we aim to provide you with an exceptional stay from start to finish.Kind regards,Christian E. Klaus, General Manager

Hello Geraldine,It is great to hear that you enjoyed your stay. We hope to be able to welcome you soon again as our guest.Kind regards,Christian E. Klaus, General Manager

Hello Mario, Thank you so much for your detailed feedback. It is great to hear that you enjoyed your stay at SO/ Vienna - Thank you for rating us 5-stars!We hope to welcome you back soon with us.Best regardsChristian E. Klaus, General Manager

Liebe Aida, Herzlichen Dank für Ihre positive Bewertung und die Zeit, die Sie sich genommen haben, um Ihre Erfahrungen mit uns zu teilen! Es freut uns außerordentlich zu hören, dass Ihr Aufenthalt im SO/ Vienna so angenehm war.Wir hoffen auf ein baldiges Wiedersehen.Mit lieben GrüßenChristian E. Klaus, General Manager

Sehr geehrter Frank,vielen Dank für Ihren Besuch im SO/ Vienna. Es freut uns außerordentlich, dass Sie einen schönen Aufenthalt in unserem Haus hatten und wir Sie für unser Haus begeistern konnten.Wir würden uns sehr freuen, Sie bald wieder bei Ihrem nächsten Besuch in Wien, bei uns begrüßen zu dürfen. Mit herzlichen GrüßenChristian E. Klaus, General Manager

Hello Florian,Thank you for rating us 5-stars! We are happy that you had a wonderful stay with us.We hope to welcome you back soon with us.Christian E. Klaus, General Manager

Dear ofir,Thank you for your stay at SO/ Vienna! We are glad that you had a delightful stay at our hotel.Thank you for sharing your experience, and we very much look forward to warmly welcoming you again to the SO/ Vienna.Kind regards,Christian E. Klaus, General Manager

Liebe V., Vielen Dank für Ihre positive Bewertung! Es freut uns außerordentlich, dass Sie und Ihr Mann Ihren Aufenthalt im SO/ Vienna genossen haben und dass wir Sie mit unserer Gastfreundschaft und unserem Service begeistern konnten.Es ist wunderbar zu hören, dass Sie bereits beim Einchecken eine positive Erfahrung gemacht haben und dass unser Personal stets bemüht war, Ihren Aufenthalt so angenehm wie möglich zu gestalten. Wir legen großen Wert darauf, dass sich unsere Gäste willkommen und gut aufgehoben fühlen.Vielen Dank für Ihre Weiterempfehlung! Es ist das schönste Kompliment für uns, wenn unsere Gäste ihre positiven Erfahrungen teilen und wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Herzliche GrüßeChristian E. Klaus, General Manager

Dear Aylin, thank you for leaving us a positive review.We hope to be able to welcome you soon as our guest to the SO/ Vienna.Kind regardsChristian E. Klaus, General Manager

Dear Mr Danev,It is great to see that you enjoyed your stay. We hope to be able to welcome you soon as our guest to the SO/ Vienna.Kind regards,Christian E. Klaus, General Manager

Dear Tommaso,Thank you for sharing your experience with us. We're thrilled to hear that you found our hotel beautiful. Your suggestion about adding a piece of furniture near the entrance is duly noted, and we'll certainly consider it to enhance the overall guest experience.We're delighted that you enjoyed the spacious bathroom with separate shower and tub, as well as the spectacular view from your room. We apologize that the breakfast experience did not meet your expectations. While our 18th-floor location offers stunning panoramic views, we understand your concerns about the buffet food offering, especially the sweet options, and the service. Rest assured, we will address these issues internally to ensure improvements are made.Despite the breakfast setback, we're thrilled to know that you would consider returning to our hotel. We truly value your feedback as it helps us to continually enhance our services. We look forward to welcoming you back for another memorable stay in the future. If there's anything specific you'd like us to address for your next visit, please don't hesitate to let us know.Kind regards,Christian E. Klaus, General Manager

Hello Hyun Seuk,Thank you for rating us 10 points! We are happy that you had a wonderful stay with us.We hope to welcome you back soon with us.Christian E. Klaus, General Manager

Hello Giorgio,It is great to hear that you enjoyed your stay. We hope to be able to welcome you soon as our guest to the SO/ Vienna.Kind regards,Christian E. Klaus, General Manager