2/10 Väldigt dåligt
Anton, Stockholm
16 aug. 2015
What a terrible holidat start!
I would have given this hotel " zero" mark, if I could. Arrived yesterday late night with my hubby and 7 year-old twins. We booked two bedroom apartments via hotels.com well in advance and everyone was looking forward to thus holiday! After we checked in and walked to the apartment, we realized there was just one bedroom. I called reception and first they tried to convince me that sofa in the kitchen represents 2nd bedroom. Then they said there are no other apartments available and I should wait until their manager comes in the morning. It took the staff two hours in the middle of the night o collect pillowa and blankets for my kids so tha they could get some sleep. Next morning I spent one hour talking to extremely unpolite and unhelpful reception staff - Diana and Oscar, who kindly offered me another apartment but without air-condirioner. Just s joke, when it's 30+ degrees outside. It took me one hour to convince them to bring in their manager, and then another hour to convince him we are entitled to get the room we booked and paid for. I am very disappointed about our welcome and will never come back to this place again.











