Hotell nära Volcanic Hills Winery

“Bodde en natt i rum med två queen sized beds. Sköna sängar kanske lite lyhört. ”

“Väldigt familjärt ch trevligt”

“Opersonligt bemötande, receptionen ganska rörig, ingen riktig restaurang tillgänglig. ”

“From the moment we checked in the staff greeted us with smiles and open hearts. Truly, one of the best customer service experiences we’ve ever had. Thank you for making our trip in Rotorua so memorable.”

“Ett mycket trevligt litet hotell i lugn och fin miljö med vacker utsikt. Väldigt trevlig personal som är mycket hjälpsam, kunnig och serviceinriktad. Frukosten var suverän. Vi hade gärna stannat längre och kommer vi tillbaka till Rotorua så blir det Koura Lodge igen - utan tvekan.”

“Tidig incheck ordnades och den nya delen där vi bodde var otroligt fräsch och fin!”

“Clean and tidy property everything you need. Rooms on smaller side but well maintained.”

“Jag bodde här 2 nätter med min flickvän i januari 2016. Det ligger ungefär 20 minuters gångväg från centrum. Det var lite svårt att hitta då skylten inte är jättestor men rummen är ganska stora och man har allt man behöver där. De hade sköna sängkläder och min flickvän köpte till och med en kudde av dem.”

“Sunkigt rum”

“The room was awful! Had over 500 ants, dirty, wet with rain water coming in to the room. We complained to you and the owner. He agreed to move us but charged us more than twice the rate for the room. It was very unhealthy to stay there. I would like to make an official complaint with you all as it was a shed changed to a room and just not a bedroom. No tables, closet or anything. Absolutely awful!! Disappointed that you could not do anything to help us and we were forced to stay there for one...

“The place wasnt refreshed for our stay. Dust inside all the cups and on the tables etc. A dead roch sitting in the container that held the tea n sugar. Need to supply 2 more towels as there was 2 people staying 2 nights and we only had 2 towels. Lawns were unkept. Theres a tin shed ryt out where the bed is. It was scratching n banging up on the wall and keeps you from falling into deep sleep. The blue pillow cases had dribble stains on the fabric. If these details where more tended to it would...

“I did not like there was no actual kitchen or dining space. Did not stay for the full length paid for id like some sort of reimbursement. This wasa”

“Very unhappy about arriving the house to find it hadn't been serviced rotten food in the oven so we didn't dear use the oven the entire stay Had to clean all the plates and cups cutlery. The house had a musty smell that no matter how much you sprayed air freshener. Also was unaware that they had 2 other accommodation on the property which meant we had to share property with strangers . Only good thing about this house was the bathroom shower. Definitely wouldn't recommend it to anyone. Feel I...