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Recensioner av AmericInn by Wyndham Wadena

2.5 out of 5
AmericInn by Wyndham Wadena
695 Jefferson St. North, Wadena, MN

Recensioner

8,2

Väldigt bra

10 - Fantastiskt i betyg. 137 av 329 recensioner" "
8 - Bra i betyg. 112 av 329 recensioner" "
6 - Okej i betyg. 44 av 329 recensioner" "
4 - Dåligt i betyg. 23 av 329 recensioner" "
2 - Väldigt dåligt i betyg. 13 av 329 recensioner" "

8,6/10

Renlighet

8,8/10

Personal och service

7,4/10

Bekvämligheter

7,8/10

Boendets skick och faciliteter

7,8/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Katelynn

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This hotel was great. Clean, comfortable. We had an issue with billing that I was intending on sorting out at checkout when the manager was there and when I went to check out the manager already knew about it, and had it fixed.
Bodde här 1 natt i maj 2024
Svar från LaNay 8 maj 2024
I'm glad I was able to catch that right away. I'm glad to hear that you enjoyed your stay. Have a great day!

6/10 Okej

Nadine

Reste med sin partner
Gillade inte: Bekvämligheter och boendets skick och faciliteter
The bathroom had urine all over it. The online photos show they have a hot tub however it's been removed. You can hear every sound from the hallways in your room.
Bodde här 2 nätter i maj 2024
Svar från LaNay 6 maj 2024
Hi Nadine, I am sorry to hear that you had issues with your stay. We did try to send housekeeping to your room but you had a do not disturb sign on your door. We also no longer have a hot tub and it is was removed from our listing months ago. I apologize if a third party site has not updated this information and I will try to have it removed.

8/10 Bra

Kelly

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från LaNay 2 maj 2024
Thank you for your feedback. Have a great week!

8/10 Bra

LaNaya

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice pool. Good beverage options and a welcoming lobby area. It feels updated and modern.
Bodde här 1 natt i april 2024
Svar från LaNay 29 apr. 2024
Thank you for staying with us!

2/10 Väldigt dåligt

Brian and Krystal

Reste med familj och småbarn, Reste i grupp, Reste med familjen, Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This was not what was advertised at all! Complete disappointment.
Bodde här 1 natt i april 2024
Svar från LaNay 8 apr. 2024
Thank you for your feedback. I am saddened to hear that you were disappointed by your stay.

8/10 Bra

Jamie

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very accommodating!! Very nice!
Bodde här 1 natt i april 2024
Svar från Lanay 8 apr. 2024
Thank you for staying with us! We appreciate your business.

8/10 Bra

DeAnne

Reste i grupp
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The employees were friendly and efficient. They lobby was clean but it was extremely hot in the lobby and hallways. Our room was fine except the windows were in dire need of cleaning, there was what appeared to be a large dog paw print on the head board and the fan in the bathroom did not work and the metal was rusting in the bathroom .
Bodde här 1 natt i april 2024
Svar från LaNay 7 apr. 2024
Thank you for your feedback. I sincerely apologize if your room was not as clean as it should be. I will have housekeeping do an extra thorough cleaning of your room. On the bright side … it’s finally spring and the heaters don’t know if they should run or not.

8/10 Bra

Teresa

Reste i grupp
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Pool was not open, would have really liked a hot tub and workout area without leaving the building.
Bodde här 2 nätter i mars 2024
Svar från LaNay 2 apr. 2024
Hi Teresa. Thank you for your feedback. We had to close the pool in order to update the equipment in our mechanical room. I apologize for the inconvenience of having to use an alternate facility.

2/10 Väldigt dåligt

Casey

Reste med sin partner
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
The said the pool wasn’t working because of a coil. Then they cemented the hot tub up. The sink had some cracks on it. The carpet was a little torn by the door going into the room. They said they will give you a key to a different place to go use the pool there. We use to like going to this place because it was nice. Now we are going to find a different place to stay.
Svar från LaNay 31 mars 2024
I do apologize for the pool being down. We had to overhaul our equipment. Unfortunately our pump arrived damaged and it is unsafe to operate without a working filtration system. Hopefully you give us a chance again in the future.

10/10 Fantastiskt

Gary

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från LaNay 31 mars 2024
Thank you for feedback! I’m pleased to see that you enjoyed your stay. Have a great rest of the weekend.

4/10 Dåligt

Trisha

Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från LaNay 18 mars 2024
Thank you for providing feedback. I checked the front desk to find any notes on your stay and did not find any. I am sorry to see that you did not have a good stay. We strive to provide a positive experience for all of our guests.

10/10 Fantastiskt

Sarah

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The lady at the front desk was very pleasant and friendly.
Bodde här 1 natt i mars 2024
Svar från clark 18 mars 2024
Hi Sarah,Thank you so much for the kind words and I am so glad that you enjoyed your stay. We are looking forward to seeing you again soon. Have a great week. Dan

10/10 Fantastiskt

Kara

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very Clean!
Bodde här 1 natt i mars 2024
Svar från LaNay 11 mars 2024
I am glad that you enjoyed your stay. I will be sure to share your comment with our housekeeping staff.

10/10 Fantastiskt

Tanya

Bodde här 1 natt i februari 2024
Svar från LaNay 27 mars 2024
Thank you for your stay! I am please to see that you enjoyed your time as our guest. Have a fantastic day!

10/10 Fantastiskt

Kyle

Bodde här 1 natt i februari 2024
Svar från LaNay 25 mars 2024
Thank you for your feedback. We appreciate your business!

8/10 Bra

Kimberly, Rolette

Bodde här 2 nätter i februari 2024
Svar från LaNay 25 mars 2024
Thank you for taking the time to provide feedback on your stay. Have a great day!

6/10 Okej

Matt

Affärsresenär
Close to where i was going
Bodde här 1 natt i februari 2024
Svar från LaNay 27 feb. 2024
Wadena does have a good location. Thanks for staying with us!

4/10 Dåligt

Jessica

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2024
Svar från LaNay 20 feb. 2024
Thank you for providing a review. I am terribly sorry that your stay did not meet your expectations. We strive to provide a positive experience for all of our guests.

2/10 Väldigt dåligt

Darryl

Reste med sin partner
Gillade inte: Personal och service och boendets skick och faciliteter
Tub didn't drain properly. Was double charged
Bodde här 1 natt i februari 2024
Svar från LaNay 19 feb. 2024
Hi Darryl, I apologize for any confusion. When you check into a hotel, a temporary hold is put on your card to cover any incidentals incurred during your stay. This also holds true for reservations booked outside of the hotel's platform. So while it may seem like you were "double charged", you were not.

8/10 Bra

Shelley, Grand Rapids

Reste med familj och småbarn
Gillade: Renlighet och personal och service
Hot tub is not working, disappointed!
Bodde här 1 natt i februari 2024
Svar från LaNay 19 feb. 2024
HI Shelley, Thank you for taking time to provide feedback on your stay. I am sorry to hear that you are disappointed about the hot tub. We are going to be removing it. It has not been listed as one of our amenities for several months.

2/10 Väldigt dåligt

Kristy

Reste med familj och småbarn
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Took a very long time to be checked in. Had to go back to the desk multiple times to finish check in. Rented a suite. No blankets or pillows for the pull out couch. Asked the desk for 2 blankets and was told she only had 1. No chlorine smell coming from the pool making me question if there was even any in it. Tried the sauna, but had to wait about 30 min before it even started to warm up in it. Sat in it for 5 min, while it was still fairly cold, and ended up with a nasty coughing fit & massive piercing headache so I went back to the room. Couple mins later I ended up with a bloody nose. Dirty feminine pad was in the garbage. Whole room was outdated. Breakfast sucked. Prepackaged waffles that you put in the toaster… tasted awful. The toaster waffles you can buy in the local grocery stores taste way better. Only food worth eating was the bagels. The bananas weren’t even edible. They were green. Like no yellowing to them at all. I highly do not recommend staying there.
Bodde här 1 natt i februari 2024
Svar från LaNay 19 feb. 2024
Hi Kristy, I am sorry to hear that you had such a poor stay. It is hard for me to comment on the condition of your room, as I am unable to find your stay in our system to pinpoint a specific room. Here at AmericInn by Wyndham, we have high cleanliness standards. I can assure you that our pool is on a calibrated system to ensure the proper mixture of chemicals at all times. A pool that smells highly of chlorine is not calibrated to the correct levels. I am also saddened to hear that you were not able to find something to eat from our complimentary breakfast. We offer at least 3 hot items daily, as well as a variety of both refrigerated and shelf stable items.

8/10 Bra

Gayle

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från LaNay 19 feb. 2024
Thank your for staying with us! We look forward to serving you in the future.

8/10 Bra

Rachel

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very nice stay!
The lobby and public areas are very nice and updated, clean and comfortable. Staff was very kind and helpful and cheerful. We didn't use the pool or sauna, they were pretty busy but looked like a nice area. Disappointed that the hot tub is still not working, I'm not sure how they can get by with this as the only real hotel in the area and it's a known brand. Would've loved to use one. The room was nice, little outdated bathroom and the hair dryer for sure needs some help. Fell off the wall a lot and just doesn't have good power. Love the Dove products and the shower was nice. No microwave in the room. TV was smaller and remote wasn't very easy to use. The bed was pretty comfortable for us. Temps were easy to control. A few yucky looking things on the wall that could be cleaned off but otherwise pretty clean in the room. Breakfast was pretty good, no waffle machines but they had toaster waffles that were very rich and tasty. Coffee was very good. Fun town to visit, went to the distillery and highly recommend it!
Bodde här 1 natt i januari 2024
Svar från LaNay 29 jan. 2024
Thank you for taking the time to provide your feedback. I am sorry to hear that your microwave was missing. We are in the beginning stages of a bathroom remodel and I looked forward to the upgrades. Hopefully we will be able to get the hottub working again, but it has been taken off of our listed amenities.

8/10 Bra

Kat

Reste med familjen
Gillade: Renlighet och boendets skick och faciliteter
We enjoyed our stay
Overall we had a good stay; the price was good, staff was friendly, and our room and the hotel itself was clean. The hot tub being closed was a bummer but my kiddos and I enjoyed swimming in the pool.
Bodde här 1 natt i januari 2024
Svar från LaNay. 27 jan. 2024
Thank you for your feedback. I am glad you enjoyed your stay! I apologize for the hot tub.

10/10 Fantastiskt

Aaron

Reste med familjen
Bodde här 1 natt i januari 2024
Svar från LaNay 15 jan. 2024
Thank you for staying with us! We look forward to being able to serve you again in the future.

6/10 Okej

Susan

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
We were not able to get a room key as the machine was not working the front desk person stated. I find this very odd and I felt very uncomfortable about this situation.
Bodde här 1 natt i januari 2024
Svar från LaNay 15 jan. 2024
HI Susan, Please accept my apologies for not being able to make you a key while we awaited our new lock system to be installed. It is now in working order.

4/10 Dåligt

Bethany

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
The locks did not work for our stay, we were not given keys and had to keep our room door ajar to be able to gain re-entry. We had a pull out couch, not extra bedding in the room and they seemed rather anointed when we asked for some. Hot tub did not work. Phone in room did not work so you couldn’t call the desk. I have immobility issues so this was t easy, especially being one of the farthest rooms from the desk. The phone was bitterly not plugged it to anything. No cords to or from. Nothing but a decoration piece. I had asked to changed my reservation because I was getting in later then expected and they refused. I think this is pretty ironic seeing there were so many issues, and concerns for safety at the time. We usually come up and stay there a few times a year but this was just awful and how they would work with us even though they couldn’t lock their own doors. We should have been notified of this prior to our arrival and been asked if we wanted to cancel or change dates. Not super convenient to have to take everything with you each time y oh leave the room in case some random person would walk in.
Bodde här 1 natt i december 2023
Svar från LaNay 15 jan. 2024
Hi Bethany, I do apologize for not being able to make you your own key card while you stayed, as only the staff had keys. I'm sorry if there was some confusion and you were under the impression that the locks were not in working order. We have since gotten a new key making system.

10/10 Fantastiskt

Justin

Reste med familjen, Reste med husdjur
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
everything was great other then the mattress was hard as a rock.
Bodde här 1 natt i december 2023
Svar från LaNay 2 jan. 2024
Thank you for your feedback. Happy New Year!

10/10 Fantastiskt

Kelly P

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Our New Favorite Place
My fiancé and I stayed overnight for a family Christmas event, and when we finally did arrive at the hotel, the staff were extremely nice and professional at check in and other encounters. The room was very clean, and the bed incredibly comfortable. The room may have been a little outdated, but it felt warm and inviting… And we now have a favorite hotel in the AmericInn in Wadena. My fiancé loves the family friendly atmosphere also, lots of children with their parents at the pool!
Bodde här 1 natt i december 2023
Svar från LaNay 29 dec. 2023
Hi Kelly, Thank you for taking the time to fill out such a positive review. We really try to deliver a friendly experience to our guests. I will be sure to pass this along to my team.

4/10 Dåligt

Lynn

Reste med familjen
Gillade inte: Boendets skick och faciliteter
The locks on the doors didn’t work so you couldn’t leave anything of value if you went out of your room. Had to move rooms because we had no TV remote. Staff was fine. TV was small. Don’t know if we will stay there next time. $140.00 is a lot to spend if not able to leave your room.
Bodde här 1 natt i december 2023
Svar från LaNay 18 dec. 2023
Hi Lynn, I do apologize for only the staff having room keys. It is only temporary while we wait for our new locks to be installed.

6/10 Okej

Sara

Reste med familjen
Gillade inte: Personal och service
Not great
Check in was frustrating. The woman working the front desk seemed confused that the two rooms I booked had already been paid for. The key card system was not working so we couldn’t get back into our room without assistance. Remote for tv didn’t work. At least our stay was simply to sleep.
Bodde här 1 natt i december 2023
Svar från LaNay 17 dec. 2023
Hi Sara, I am sorry to hear that there were issues with your stay. I take all feedback seriously and will work on retraining the front desk person to ensure smoother check- in.

4/10 Dåligt

Ivy

Reste med familjen
Gillade: Renlighet
Gillade inte: Bekvämligheter och boendets skick och faciliteter
The sofa in the room was a sleep sofa. Cushions in terrible condition and it couldn't even be used. Pool was not available either because of maintenance issues.
Bodde här 2 nätter i december 2023
Svar från LaNay 11 dec. 2023
Thank you for your feedback. I am terribly sorry that the pool was down for maintenance.

8/10 Bra

Jered

Gillade: Renlighet och personal och service
As one of the only hotel options in Wadena it's not a bad place to stay for a couple of nights. Knocking it down a couple of stars because the key writer was broken during my stay so I had to go to the front desk to be let in my room every time I came back which was a bit weird. Also, based on previous reviews and my experience it seems like the hot tub is perpetually broken which is kind of a bummer. That said, staff were very accommodating and I would likely stay here again the next time I'm in town.
Bodde här 2 nätter i december 2023
Svar från LaNay 7 dec. 2023
Thank you for your feedback. Once again, we apologize for the key issue. It was very inconvenient while we waited for our new system.

10/10 Fantastiskt

Destiny

Gillade: Renlighet och boendets skick och faciliteter
The facility is clean and the staff is polite and helpful
Bodde här 1 natt i december 2023
Svar från LaNay 7 dec. 2023
Thank your for staying with us!

10/10 Fantastiskt

TAMMY

Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The ADA room that I had did NOT have a usable shower for my foot. There is no access to adjusting the water temperature once inside the shower. Also, no way of turning on or off the water itself once seated in the shower.
Bodde här 1 natt i november 2023
Svar från LaNay 21 nov. 2023
Thank you for your feedback. We have bathroom remodels coming up this winter and will take this into consideration.

8/10 Bra

Crystal, CLEMENTS

Reste med familjen
Gillade: Renlighet och bekvämligheter
Gillade inte: Personal och service
Overall was fine; but our room smelled bad and things really need updating. I stay here numerous times a year and this hotel has really gone downhill in the last couple years
Svar från LaNay 20 nov. 2023
Thank you for your feedback.

6/10 Okej

mary ann

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
Gillade inte: Boendets skick och faciliteter
Our room had no heat. The front desk gals promptly moved us to another room but the toilet didn't flush. We used the restroom at the pool. They couldn't give us a discount because I paid through Expedia. I will book directly through hotels from now on
Bodde här 1 natt i november 2023
Svar från LaNay 20 nov. 2023
Thank you for your feedback

10/10 Fantastiskt

Peggy

Bodde här 1 natt i november 2023
Svar från LaNay 4 dec. 2023
Thank you for your feedback

2/10 Väldigt dåligt

Jackie

Bodde här 3 nätter i oktober 2023
Svar från LaNay 20 nov. 2023
Thank you for your feedback.

10/10 Fantastiskt

Chad E

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very satisfied
Bodde här 1 natt i oktober 2023
Svar från LaNay 30 okt. 2023
Thank you for staying with us! I'm glad to hear you had a great experience. We look forward to seeing you again in the future.

10/10 Fantastiskt

Kelly

Bodde här 1 natt i oktober 2023
Svar från LaNay 20 nov. 2023
Thank you for your feedback

6/10 Okej

James

Gillade inte: Boendets skick och faciliteter
Bodde här 1 natt i oktober 2023
Svar från LaNay 24 okt. 2023
Thank you for your feedback

6/10 Okej

Tasha

Reste med familj och småbarn
Gillade: Personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
We stay there a fair amount, a few times a year. We are exhausted of the hot tub being out of order all of the time. The breakfast has really declined in the recent years. Also, with having to slam doors to get them to shut, it jiggled our door lock over and locked us out. Thankfully the girl working was able to get us in and she was so sweet but time to start upgrading AmericInn.
Bodde här 3 nätter i oktober 2023
Svar från LaNay 21 okt. 2023
Thank you for your feedback. We have upgrades scheduled this winter.

10/10 Fantastiskt

Pablo

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good
Bodde här 1 natt i oktober 2023
Svar från LaNay 20 okt. 2023
Thank you for staying with us!

10/10 Fantastiskt

Michael

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i oktober 2023
Svar från LaNay 17 okt. 2023
Thank you for your positive feedback! We look forward to seeing you again.

4/10 Dåligt

King,

Affärsresenär
Gillade: Renlighet och personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
I found this property mediocre. The rooms need to be updated. The bathroom was missing the bar in the shower so it exposed holes on the bath. The tissues needed to be refilled. The tissues I saw had a blue stripe down the middle so they were not usable. The bathtub had a dark ring in the tub.
Bodde här 1 natt i oktober 2023
Svar från LaNay 9 okt. 2023
Thank you for your feedback. Guest room refresh is scheduled to start this upcoming winter.

8/10 Bra

Jessica

Bodde här 1 natt i oktober 2023
Svar från LaNay 9 okt. 2023
Thank you for staying with us!

10/10 Fantastiskt

Lawrence

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i oktober 2023
Svar från LaNay 9 okt. 2023
Thank you for staying with us!

10/10 Fantastiskt

Dawn

Reste med familjen
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
. We were in town for a horse barrel race. I was very happy with how clean everything was from our room to the lobby. The front desk people were amazing and very helpful. I will stay here again in the future. They are also a pet friendly place.
Bodde här 3 nätter i september 2023
Svar från LaNay 7 okt. 2023
Thank you for staying with us! I will be sure to share your positive feedback with our staff.

10/10 Fantastiskt

gaye

Bodde här 1 natt i september 2023
Svar från LaNay 20 okt. 2023
Thank you for staying with us!