Exteriör

Recensioner av Mövenpick Resort Petra

5 out of 5
Mövenpick Resort Petra
Wadi Mousa, Po Box 214, Petra, Wadi Musa

Recensioner

8,8

Fantastiskt

10 - Fantastiskt i betyg. 477 av 883 recensioner" "
8 - Bra i betyg. 275 av 883 recensioner" "
6 - Okej i betyg. 89 av 883 recensioner" "
4 - Dåligt i betyg. 32 av 883 recensioner" "
2 - Väldigt dåligt i betyg. 10 av 883 recensioner" "

9,0/10

Renlighet

8,8/10

Personal och service

8,6/10

Bekvämligheter

8,6/10

Boendets skick och faciliteter

8,8/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Stefan

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i mars 2022
Svar från twaissi 21 mars 2022
Dear Stefan, Thank you for choosing the Moevenpick Resort Petra . We are delighted to know that you enjoyed the facilities and the service of the hotel. We hope to welcome you back soon. Yours sincerely Abedrabo Twaissi General Manager

6/10 Okej

Ulf

Gillade inte: Personal och service
Bodde här 1 natt i november 2021
Svar från Mkasbah 8 nov. 2021
Dear Ulf Thank you for your review looking forward to welcoming you again Best Regards

10/10 Fantastiskt

Gustav

Gillade: Renlighet, personal och service och rummets bekvämlighet
Närmsta hotellet om man ska till Petra. Bra service. Bankomat sönder. Bra frukost. OK skick. Rent och fräscht.
Bodde här 1 natt i juli 2019
Svar från Mkasbah 22 juli 2019
Dear Gustav, Thank you for staying with us and we are glad you enjoyed it. please accept our apology for the technical issue in the ATM which was reported to the runner bank to be fixed looking forward to welcoming you Best Regards

8/10 Bra

victor

Gillade: Renlighet och personal och service
Mest för läget.
Vänlig personal, god frukost. Enklare gym. Bekvämt rum, inget märkvärdigt. Poolen ouppvärmt - att tänka på om man är där under jan-feb.

10/10 Fantastiskt

Gina

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet

2/10 Väldigt dåligt

Louise

Gillade: Renlighet och rummets bekvämlighet
Gillade inte: Personal och service och boendets skick och faciliteter
Bra läge, men hopplös personal!!!
Vi var mycket missnöjda med vår vistelse, vilket vi även framförde till hotel managern vid ett flertal tillfällen. Vi hade bokat två DR och requestade interconnecting/ närliggande rum, p g a småbarnen. Hotellet var endast halvfullt, trots det så fick vi rum på olika våningar. När vi bad om en ändring, fick vi betala en uppgraderingsavgift trots att vi fick samma rumstyp som vår ordinarie bokning. Det ena rummet var ett interconnected DR, som hotellets personal använde som ett festrum för en personalfest sista kvällen. Vid midnatt åkte vi ner till receptionen och bad dem kontakta personalen i rummet bredvid för att be dem sänka volymen och sluta röka. Personalens svar var att vi (med ett sovande barn) skulle packa ihop våra saker och byta rum vid midnatt. Vi framförde våra åsikter till hotel managern och blev erbjudna varsin flaska vatten som kompensation??? Jag kommer ALDRIG att rekommendera detta hotellet då de har helt fel inställning kring turister. Merparten av hotelles personal resonerar att vi som turister endast kommer besöka Petra (och indirekt hotellet) en gång, därav är de inte beroende av att ge oss en bra service. Så för att sammanfatta, är detta ett hotell som jag INTE rekommenderar för en familj. Tips är att titta på Petra Guest House istället, både billigare och mer familjevänligt.

6/10 Okej

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Fint hotell med dyr och dålig mat
Ligger perfekt invid ingången till Petra. Rent snyggt och proffsigt. Allt riktigt bra förutom mat och drinkar. Maten såg var ingenting speciellt, åt bättre på lokala syltor. Bartendern var usel.

10/10 Fantastiskt

Dag, Umeå

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Precis vid ingången till Petra
Väldigt fint hotell alldeles vid ingången till Petra. Bra service, men dålig ljudisolering mellan rummen. Gratis minibar som fylldes på varje dag. Fin frukost. Väldigt trevlig bar.

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet

10/10 Fantastiskt

TSZ KING

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very enjoyable and relaxing stay on Mövenpick resort Petra. Only 2 mins from hotel to the Petra visit centre. Many choices for both of breakfast and dinner buffet. I want to especially thanks to the Mohammed served for dinner at Sayara. He saw I get sunburnt, he suggested and gave me some yogurt to cool down during night. I would love to come back Movenpick someday. The pastry is superb!
Bodde här 2 nätter i april 2024
Svar från Abedrabo Twaissi Cluster General Manager 18 apr. 2024
Dear TSZ KING,Thank you so much for sharing your wonderful experience at Mövenpick Resort Petra! We are thrilled to hear that you had an enjoyable and relaxing stay with us.We take great pride in providing a convenient location for our guests, making it easy for them to explore Petra. It's delightful to know that you found our breakfast and dinner buffet offerings to your liking. We strive to offer a variety of delicious options to cater to every palate.Your kind words regarding our team member, Mohammed's attentive service at Al Saraya restaurant are truly appreciated. It's heartening to hear that he went above and beyond to ensure your comfort, especially by providing yogurt to soothe your sunburn. We will be sure to pass along your appreciation to him.Our pastry chefs will be delighted to hear that you enjoyed their creations! Should you plan another visit, please do not hesitate to reach out to us. Until then, we wish you many more delightful travels.Warm regards,Abedrabo TwaissiCluster General Manager

10/10 Fantastiskt

Bokkyeong

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
페트라 가려면 이호텔 입니다~
호텔이 페트라 바로 앞이라 아주 좋으네요! 호텔 컨디션도 좋고 방도 넓고 직원들도 다 친절합니다! 주변에 추천합니다!!
Bodde här 1 natt i januari 2024
Svar från Abedrabo Twaissi Cluster General Manager 14 jan. 2024
Dear Bokkyeong,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at our hotel and that our prime location right in front of Petra added to your overall satisfaction.It's wonderful to know that you found our hotel in good condition and the rooms spacious. We strive to provide a comfortable and welcoming environment for our guests, and we are delighted to hear that we met your expectations. Our team takes pride in delivering friendly and helpful service, so your kind words about our staff are truly appreciated.We are grateful for your recommendation and are pleased to know that you would suggest our hotel to those around you. We aim to create memorable experiences for our guests, and feedback like yours motivates us to continue delivering exceptional hospitality.Once again, thank you for choosing to stay with us, and we look forward to welcoming you back on your next visit to Petra.Best Regards,Abedrabo TwaissiCluster General Manager

10/10 Fantastiskt

Christina

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Well located right in front of the gates to Petra!
Loved my stay at the Movenpick. The staff were really accommodating as my flight arrived at a really awkward time in the early hours but they were great in helping me get comfortable. Also enjoyed the chocolate hour it’s a nice touch! I also thought the breakfasts were good ahead of long days hiking, with lots of variety and decent quality. Would definitely recommend/stay again.
Bodde här 2 nätter i december 2023
Svar från Abedrabo Twaissi Cluster General Manager 7 jan. 2024
Dear Christina,Thank you for taking the time to share your positive experience at Mövenpick Petra. We are delighted to hear that you loved your stay with us and that our location, right in front of the gates to Petra, added convenience to your visit.It's wonderful to know that our staff made you feel welcome and went the extra mile to accommodate your needs, especially considering your early arrival. We are pleased to hear that you enjoyed our unique chocolate hour – a delightful touch we take pride in.Moreover, we are thrilled that you found our breakfast offerings satisfying and fueling for your long days of hiking. We appreciate your kind recommendation, and it would be our pleasure to welcome you back for another memorable stay whenever your travels bring you to Petra.Thank you for choosing Mövenpick Petra, and we look forward to hosting you again in the future.Warm regards,

8/10 Bra

takeshi

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
朝食会場にカレー、スープ、麺類があれば最高。
Bodde här 4 nätter i december 2023
Svar från Abedrabo Twaissi Cluster General Manager 31 dec. 2023
Dear Takeshi,Thank you for sharing your suggestion with us. We appreciate your feedback and your thoughtful recommendation for additional items in our breakfast menu.We constantly strive to enhance our offerings to cater to the diverse preferences of our guests, and your input is valuable in this regard. We will certainly take your suggestion into consideration as we continue to improve and expand our breakfast options.We want to ensure that your future stays with us are even more enjoyable, and your feedback plays a crucial role in achieving that goal.Thank you for choosing our hotel, and we look forward to the opportunity to welcome you back for another positive experience.Best regards,Abedrabo TwaissiCluster General Manager

8/10 Bra

Verifierad resenär

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i december 2023
Svar från Abedrabo Twaissi Direttore Generale Cluster 30 dec. 2023
Dear valued Guest,Thank you for taking the time to share your feedback with us. We appreciate your decision to stay at our hotel.While we're pleased to see your rating of 8 out of 10, we understand that there might be areas where we can further enhance your experience. Your satisfaction is our top priority, and we would love to hear more about your stay to ensure we address any specific concerns or make improvements where needed.Your input is invaluable, and we are committed to providing the best possible experience for our guests. If there are specific aspects you enjoyed or areas where we can improve, please feel free to share more details.We appreciate your patronage and hope to have the opportunity to welcome you back for an even better experience in the future.Best regards,Abedrabo TwaissiCluster General Manager

8/10 Bra

Dan

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Convient and nice hotel
A convient nice hotel to stay at when visiting Petra. It’s located right next to the Petra entrance. Food was nice as well.
Bodde här 1 natt i december 2023
Svar från Abedrabo Twaissi Cluster General Manager 30 dec. 2023
Dear Dan,Thank you for sharing your positive experience with us! We're thrilled to hear that you found our hotel convenient and nice during your visit to Petra. Our prime location, right next to the Petra entrance, is designed to offer ease and accessibility for our guests.It's wonderful to know that you enjoyed the food as well. We aim to provide a delightful dining experience that complements your stay.Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Best regards,Abedrabo TwaissiCluster General Manager

10/10 Fantastiskt

Richard

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great stay
Great stay. Hotel is very convenient for seeing Petra - right across the road from the entrance. The staff are lovely and can't do enough to help. The restaurant is also good, with a very good buffet dinner and breakfast. Bar area is nice too. All in all a great stay.
Bodde här 1 natt i december 2023
Svar från Abedrabo Twaissi Cluster General Manager 30 dec. 2023
Dear Mr. Richard,Thank you for taking the time to share your positive feedback about your recent stay with us! We're thrilled to hear that you had a great stay and that our hotel's convenient location right across the road from the Petra entrance added to your overall experience.It's heartening to know that you found our staff lovely and helpful. Providing excellent service is our priority, and we're delighted to have met your expectations. We're also glad that you enjoyed the offerings at our restaurant, including the buffet dinner and breakfast, as well as the ambiance of the bar area.Your kind words are truly appreciated, and we look forward to the pleasure of welcoming you back for another great stay in the future.Best regards,Abedrabo TwaissiCluster General Manager

8/10 Bra

suki

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The place is convenience and clean , everything was great accept the concierge’s didn’t know about Jordan airlines, we ask him about royal jordanian airline, he said that never heard about that airline. We have to borrowed Jordanian man’s phone to contact them to booked tickets.
Bodde här 2 nätter i november 2023
Svar från Abedrabo Twaissi Cluster General Manager 31 jan. 2024
Dear Suki,Thank you for sharing your recent experience with us. We're delighted to hear that you found our place convenient and clean, and we appreciate your positive feedback.We sincerely apologize for the inconvenience you encountered regarding the concierge's lack of information about Royal Jordanian Airlines. Please know that we value your input, and we are taking steps to ensure that our team is well-versed in assisting guests.However, for airline-related questions and bookings, we recommend reaching out to our reception desk, as they are well-equipped to provide accurate and up-to-date information on airlines, including Royal Jordanian. Our reception team is committed to ensuring that guests have all the information they need for a smooth and hassle-free stay.We hope this incident doesn't overshadow the overall positive aspects of your visit, and we look forward to the opportunity of hosting you again for an improved experience. Thank you for choosing us, and we appreciate your understanding.Best regards,Abedrabo TwaissiCluster General Manager

10/10 Fantastiskt

Teresa

Bodde här 1 natt i november 2023
Svar från Abedrabo Twaissi Cluster General Manager 21 nov. 2023
Dear Teresa,Thank you for your fantastic 10 out of 10 review! We're thrilled to hear that you had such a positive experience during your stay. If there's anything specific you loved or if you have any suggestions for improvement, we'd love to hear more. Your feedback is invaluable, and we hope to have the pleasure of welcoming you back for another excellent stay.Best regards,Abedrabo Twaissi Cluster General Manager

8/10 Bra

Ahmad

Reste med sin partner
Gillade: Renlighet
Good location
Bodde här 1 natt i juli 2023
Svar från Abedrabo Twaissi Cluster General Manager 22 okt. 2023
Thank you, Ahmad, for your 4 out of 5 rating on Expedia. We appreciate your feedback and are pleased to hear that you found our location to be good. Your input is important to us, and we hope to continue providing you with a positive experience during your next visit. If you have any specific comments or suggestions, please feel free to share. Thank you for choosing our hotel.Regards,Abedrabo Twaissi Cluster General Manager

8/10 Bra

Khaldoun

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very close to the ancient city of Petra
Bodde här 1 natt i oktober 2023
Svar från Abedrabo Twaissi Cluster General Manager 22 okt. 2023
Thank you, Khaldoun, for your 4 out of 5 rating and your comment on Expedia. We appreciate your feedback and are pleased to hear that you found our hotel to be very close to the ancient city of Petra. Our location is indeed one of our key advantages for guests who wish to explore this historic site conveniently. If you have any suggestions or if there's anything we can do to make your next stay even better, please feel free to let us know. We look forward to welcoming you back in the future. Thank you for choosing our hotel.Regards,Abedrabo Twaissi Cluster General Manager

8/10 Bra

Anke

Reste med sin partner
Gillade: Personal och service
Nähe zu Sehenswürdigkeiten ist genial!
Bodde här 2 nätter i september 2023
Svar från Abedrabo Twaissi Cluster General Manager 1 okt. 2023
Liebe Anke,Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Gedanken mit uns zu teilen! Wir freuen uns zu hören, dass Sie die Nähe unseres Hotels zu den Attraktionen als großartig empfunden haben. Die Nähe zu den Sehenswürdigkeiten in der Umgebung ist etwas, worauf wir stolz sind, da wir möchten, dass unsere Gäste bequemen Zugang zu den wunderbaren Erlebnissen haben, die Petra zu bieten hat.Ihr Feedback wird sehr geschätzt, und wir hoffen, dass Ihr Aufenthalt bei uns in jeder Hinsicht angenehm war. Wir freuen uns darauf, Sie in Zukunft wieder bei uns begrüßen zu dürfen und Ihnen einen weiteren fantastischen Aufenthalt zu bieten.Herzliche Grüße,Abedrabo TwaissiCluster General Manager

10/10 Fantastiskt

Romana

Bodde här 1 natt i september 2023
Svar från Abedrabo Twaissi Cluster General Manager 22 okt. 2023
Thank you for your 5 out of 5 rating, Romana! We appreciate your feedback and are delighted to know that you had an excellent experience during your stay. Your satisfaction is our priority, and we look forward to the pleasure of hosting you again in the future. If you have any specific comments or recommendations, please don't hesitate to share. Thank you for choosing our hotel and for your positive review on Expedia. Regards,Abedrabo Twaissi Cluster General Manager

8/10 Bra

David

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very convenient
Right across the road from the Petra entrance, so location couldn’t be better. Breakfast is fantastic but other restaurants could use some attention (no Jordanian cuisine). Room was clean but nothing particularly special. Good for a short stay.
Bodde här 1 natt i september 2023
Svar från Abedrabo Twaissi Cluster General Manager 16 sep. 2023
Dear David,Thank you for your recent stay with us and for sharing your thoughts. We're delighted that you found our location across from the Petra entrance convenient and enjoyed our breakfast.We also appreciate your feedback on our restaurants and wanted to explain that local specialty is served in our restaurants. On the other hand, your comments about the room are noted, and we'll strive to improve our accommodations.We hope you had a great time exploring Petra and look forward to welcoming you back for another visit.Best regards,Abedrabo TwaissiCluster General Manager

10/10 Fantastiskt

Michael

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great location and staff. Proximity to historical sites.
Bodde här 1 natt i augusti 2023
Svar från Abedrabo Twaissi Cluster General Manager 31 aug. 2023
Dear Michael,Thank you for your review! We're delighted to hear that you appreciated our great location and the friendliness of our staff. Being close to historical sites is indeed one of the perks of staying with us.Should you ever plan another visit, don't hesitate to reach out. We look forward to hosting you again and ensuring another enjoyable stay. Until then, safe travels!Best regards,Abedrabo TwaissiCluster General Manager

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
A recommander
Bel hôtel très bien situé, juste en face de l'entrée du site de Pétra. Accueil agréable, belle chambre.Petit déjeuner varié.Nous recommandons.
Bodde här 3 nätter i augusti 2023
Svar från Abedrabo Twaissi Cluster General Manager 31 aug. 2023
Cher(e) client(e) précieux(se),Nous vous remercions pour votre merveilleuse critique ! Nous sommes ravis d'apprendre que vous avez apprécié votre séjour dans notre hôtel et que notre emplacement, l'atmosphère accueillante, les magnifiques chambres et le petit-déjeuner varié ont tous contribué à une expérience positive.Être idéalement situé près de l'entrée du site de Petra est en effet l'un des points forts de notre emplacement. Nous sommes heureux que tout vous ait plu et nous apprécions votre recommandation. Si vous avez d'autres commentaires à partager ou si vous avez des demandes spéciales pour votre prochain séjour, n'hésitez pas à nous en informer.Nous sommes impatients de vous accueillir à nouveau et de vous offrir un autre séjour exceptionnel lorsque vos voyages vous ramèneront dans la région. En attendant, bon voyage !Cordialement,Abedrabo TwaissiDirecteur Général de Cluster

8/10 Bra

Marouane

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i augusti 2023
Svar från Abedrabo Twaissi Cluster General Manager 26 aug. 2023
Dear Marouane,We would like to thank you for the rating you shared following your recent visit to our Mövenpick Resort Petra and are delighted to read that we were able to match your expectations. Thank you for making us your choice hotel when visiting the area. We look forward to welcome you again should your travel brings you back to Petra.Best regards,Abedrabo TwaissiCluster General Manager

8/10 Bra

Paola

Reste i grupp, Reste med familjen
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Nice place
Fantastic place right in front of Petra. As it was summer the price was good . The lobby is very crowded and the front desk busy . Service at breakfast is terrible
Bodde här 1 natt i augusti 2023
Svar från Abedrabo Twaissi Cluster General Manager 22 aug. 2023
Dear Paola,Thank you for sharing your feedback on your recent holiday experience among us, our main goal being is to ensure that we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. We are also delighted that you found out the hotel's location and price reasonable to your Petra adventures. Moreover, kindly accept our sincere apology for the inconsistency you may have experienced during your stay rest assured that it will be forwarded to its respective department for further revision and improvement. Many thanks for your help to get to know the points where we can still improve the experiences of the ones that come to visit us, and we truly hope to have the opportunity to welcome you back on your next visit to Petra.Best regards,Abedrabo TwaissiCluster General Manager

10/10 Fantastiskt

Alejandro, Houston

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great location. Just cross the street and you can enter Petra site. Friendly staff and very well appointed
Bodde här 1 natt i augusti 2023
Svar från Abedrabo Twaissi Cluster General Manager 22 aug. 2023
Dear Alejandro,Thank you for reviewing your recent stay in our Mövenpick Resort Petra. It is wonderful to read that you found out the hotel's location and services provided by the staff as perfectly matched with your Petra adventures. We are hoping to have the pleasure of welcoming you back should your travel plans bring you again to Petra.Best regards,Abedrabo TwaissiCluster General Manager

8/10 Bra

DANIELA

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i augusti 2023
Svar från Abedrabo Twaissi Cluster General Manager 22 aug. 2023
Dear Daniela,We would like to thank you for choosing our Mövenpick Resort for your holidays in Petra and for the rating you shared on Expedia.com. We are glad that you have enjoyed your stay. Thank you for making us your choice hotel when visiting the area. We look forward to welcome you again should your travel brings you back to Petra.Best regards,Abedrabo TwaissiCluster General Manager

10/10 Fantastiskt

Katarina

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Wonderful place!! Elegant, beautifully furnished. The staff is very attentive, ready to clean your room 2x day if needed. The fridge is stocked with water and soda free of charge every day, the breakfast is included/very generous brunch buffet. The pool is clean and well maintained. This is one of the cleanest hotels we have stayed in!
Bodde här 3 nätter i augusti 2023
Svar från Abedrabo Twaissi Cluster General Manager 17 aug. 2023
Dear Katarina,We always find it nice to read that our guests went home with great holiday memories, and we are very grateful for the time and effort you spent to share your personal experience at our hotel with us and Expedia.com readers. Mövenpick Resort Petra is one of the most unique hotels in Jordan due to its authentic antique furnishings, oriental artwork, and classic oriental architecture and intricate interior designs that are featured throughout the resort, we thank you so much for the appreciation and glad to know that we're matched with your holiday expectations in Petra. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.Best regards, Abedrabo Twaissi Cluster General Manager

10/10 Fantastiskt

Paola

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Perfect location to visit Petra. Friendly service and great accommodations. Would recommend it to anyone visiting the area as the best option.
Bodde här 1 natt i augusti 2023
Svar från Abedrabo Twaissi Cluster General Manager 10 aug. 2023
Dear Paola,Thank you for making our Mövenpick Resort Petra your choice hotel on this occasion and for your very kind recommendation to the travel community of Expedia.com these positive feedback keeps us motivated to encounter the compliance of our demanding quality standards. Looking forward to welcome you back again where warmth meets the hospitality at Mövenpick Resort Petra.Best regards, Abedrabo Twaissi Cluster General Manager

10/10 Fantastiskt

Oskar

Bodde här 1 natt i juli 2023
Svar från Abedrabo Twaissi Cluster General Manager 30 juli 2023
Dear Oskar,We would like to express our gratitude for rating your recent visit with our Mövenpick Resort as they help us to understand how our guests experience their stay with us. We hope that you had an unforgettable holiday in Petra, and we hope your next visit will be as pleasant as the previous one.Best regards, Abedrabo Twaissi Cluster General Manager

10/10 Fantastiskt

Leslie

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juli 2023
Svar från Abedrabo Twaissi Cluster General Manager 24 juli 2023
Dear Leslie,Thank you for the perfect rating of your recent holiday experience at our Mövenpick Resort Petra; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy that our hotel and staff were able to meet all your needs during your stay. Thank you for making us your choice hotel when visiting the area. We look forward to welcome you again should your travel brings you back to Petra.Best regards, Abedrabo Twaissi Cluster General Manager

10/10 Fantastiskt

MATTHEW

Bodde här 3 nätter i juli 2023
Svar från Abedrabo Twaissi Cluster General Manager 5 aug. 2023
Dear Matthew,Thank you for leaving these highest rating on our Expedia.com, we are delighted that you enjoyed your stay among us. It has been a pleasure for us to know and we look forward to your next visit. Best regards, Abedrabo Twaissi Cluster General Manager

10/10 Fantastiskt

Syrine

Reste i grupp
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Parfait
Bodde här 1 natt i juli 2023
Svar från Abedrabo Twaissi Cluster General Manager 13 juli 2023
Dear Syrine,We would like to thank you for the praising review you shared following your recent visit to our hotel and are delighted to read that we were able to match your expectations. Looking forward to welcome you back again where warmth meets the hospitality at Mövenpick Resort Petra.Best regards, Abedrabo Twaissi Cluster General Manager

10/10 Fantastiskt

Santiago

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Swell
Fantastic location and very good rooms . Breakfast and restaurant service a little disappointing
Bodde här 1 natt i juli 2023
Svar från Abedrabo Twaissi Cluster General Manager 9 juli 2023
Dear Santiago,We would like to thank you for choosing our Mövenpick Resort Petra and for sharing your feedback on your recent holiday experience among us. We are also delighted that you found out the hotel's location and room you stayed in as perfectly matched with your Petra adventures. Moreover, kindly accept our sincere apology for the inconsistency you may have experienced during your stay rest assured that it will be forwarded to its respective department for further revision and improvement. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that we will remain an option for your next holiday. Best regards, Abedrabo Twaissi Cluster General Manager

10/10 Fantastiskt

Javier

Reste med familjen
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juli 2023
Svar från Abedrabo Twaissi Cluster General Manager 8 juli 2023
Dear Javier,Thank you for reviewing your recent stay in our Mövenpick Resort Petra. It is wonderful to hear that we were able to make your stay special from the moment you arrived until the moment you departed. We hope that you had an unforgettable holiday in Petra, and we hope your next visit will be as pleasant as the previous one.Best regards, Abedrabo Twaissi Cluster General Manager

8/10 Bra

Juliana

Bodde här 1 natt i juli 2023
Svar från Abedrabo Twaissi Cluster General Manager 29 juli 2023
Dear Juliana,Thank you for the time you spent to rate your recent stay at our Mövenpick Resort. We are delighted that you have enjoyed your stay. We are hoping to have the pleasure of welcoming you back should your travel plans bring you again to Petra.Best regards, Abedrabo Twaissi Cluster General Manager

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juli 2023
Svar från Abedrabo Twaissi Cluster General Manager 6 juli 2023
Dear valued guest,Thank you for rewarding us with the highest possible score! We are thrilled that you have enjoyed your stay. It has been a pleasure for us to know and we look forward to your next visit. Best regards, Abedrabo Twaissi Cluster General Manager

10/10 Fantastiskt

stephanie

Bodde här 2 nätter i juni 2023
Svar från Abedrabo Twaissi Cluster General Manager 18 juli 2023
Dear Stephanie,Thank you for rating your recent holiday experience among us, our main goal being is to ensure that we keep on delivering unforgettable holiday experiences to our guests. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.Best regards, Abedrabo Twaissi Cluster General Manager

8/10 Bra

Vicki

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very comfortable, friendly stay, good value, clean and spacious rooms, great location
Bodde här 1 natt i juni 2023
Svar från Abedrabo Twaissi Cluster General Manager 2 juli 2023
Dear Vicki,Thank you for leaving these wonderful comments on Expedia.com, we are delighted that you enjoyed your stay among us. We are hoping to have the pleasure of welcoming you back should your travel plans bring you again to Petra.Best regards, Abedrabo Twaissi Cluster General Manager

10/10 Fantastiskt

eduardo c

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Gostoso
Hotel botina licaluzacao com vários restaurantes próximos. O restaurante com buffet a noite é caro e sofrível porém no bar comi um fettuccini alfredo maravilhoso
Bodde här 5 nätter i juni 2023
Svar från Abedrabo Twaissi Cluster General Manager 26 juni 2023
Dear Eduardo,Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. We are saddened to know that the Al Saraya dinner buffet restaurant meals offer doesn't live up to your expectation, we also want to explain that the prices and charges were also studied and in accordance with hotels of the same category in our area. On the other hand, we are delighted that the restaurant meals offer at our Al Maqaad bar was up to your expectation. We hope you had an unforgettable stay in Petra. Thank you again for sharing your experience and constructive critics, we hope your next visit will be as pleasant as the previous one.Best regards, Abedrabo Twaissi Cluster General Manager

8/10 Bra

Barbara

Gillade: Renlighet, personal och service och boendets skick och faciliteter
It’s an expensive luxury hotel. I was able to reserve a quiet room, but the reservation had to go through a third party, which is best avoided, but not possible with this hotel to book directly with them.
Bodde här 1 natt i april 2023
Svar från Abedrabo Twaissi Cluster General Manager 14 juni 2023
Dear Barbara,We greatly appreciate the time you spent to review your recent experience in our hotel, at Mövenpick we always strive to exceed guests' expectations and your comments will help our teams to reach that goal. We also sincerely regret your dissatisfaction regards with the prices and charges of the hotel, but we want to explain that the prices and charges were also studied and in accordance with hotels of the same category in our area. Once again, thank you for your time and constructive critics, we hope that you had a nice journey back home and to have the pleasure of serving you again in our hotels worldwide ensuring you in advance of our best intentions at all times.Best regards, Abedrabo Twaissi Cluster General Manager

10/10 Fantastiskt

Jérémy

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i juni 2023
Svar från Abedrabo Twaissi Cluster General Manager 14 juni 2023
Dear Jeremy,Thank you for rewarding us with the highest possible score! We are thrilled that you have enjoyed your stay. It has been a pleasure for us to know and we look forward to your next visit. Best regards, Abedrabo Twaissi Cluster General Manager

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Perfect hotel to visit Petra
Perfect hotel to visit Petra, it is literally opposite the entrance to the Visitor Centre. The staff were so accommodating and couldn't do enough to make the stay special. Moath and Motaz in particular in the restaurant were particularly lovely and offered exceptional service!
Bodde här 1 natt i juni 2023
Svar från Abedrabo Twaissi Cluster General Manager 13 juni 2023
Dear valued guest,We always find it nice to read that our guests went home with great holiday memories, and we are very grateful for the time and effort you spent to share your personal experience at our hotel with us and Hotels.com readers. Considering Mövenpick Resort Petra as perfect hotel is certainly high praise, we are truly happy to know that we have managed to meet your expectations in regard to hospitality and services delivered, rest assured that we will not fail to pass your comments to those team members whom you have personally mentioned as we know it will mean a great deal with them. Looking forward to welcome you back where warmth meets the hospitality at Mövenpick Resort Petra.Best regards, Abedrabo Twaissi Cluster General Manager

10/10 Fantastiskt

alfredo

Bodde här 1 natt i juni 2023
Svar från Abedrabo Twaissi Cluster General Manager 2 juli 2023
Dear Alfredo,We would like to thank you for taking time to rate your recent visit to our Mövenpick Resort Petra and are delighted to know that we were able to match your holiday expectations. Thank you for making us your choice hotel when visiting the area. We look forward to welcome you again should your travel brings you back to Petra.Best regards, Abedrabo Twaissi Cluster General Manager

8/10 Bra

James

Reste i grupp
Gillade: Renlighet och boendets skick och faciliteter
Great rooms and roof top garden with amazing view of Petra. Outdoor pool did however attract a lot of flys.
Bodde här 1 natt i juni 2023
Svar från Abedrabo Twaissi Cluster General Manager 5 juni 2023
Dear James,We would like to thank you for the review you shared following your recent visit to our Mövenpick Resort Petra and are delighted to read that the room you stayed in and the view from the hotel made your stay wonderful. Kindly accept our sincere apology for the inconsistency you experienced with us, it was forwarded to its respective department for further revision and improvement. Many thanks for your help to get to know the points where we can still improve the experiences of the ones that come to visit us, and we truly hope to have the opportunity to welcome you back on your next visit to Petra.Best regards, Abedrabo Twaissi Cluster General Manager

10/10 Fantastiskt

Halit

Bodde här 1 natt i juni 2023
Svar från Abedrabo Twaissi Cluster General Manager 24 juni 2023
Dear Halit,We would like to express our gratitude for the perfect rating you gave about your recent visit with our Mövenpick Resort Petra. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at our hotel was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.Best regards, Abedrabo Twaissi Cluster General Manager

8/10 Bra

Hector

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Agradable,lhabitacion buena y limpia,su servicio bueno buena comida,
Bodde här 1 natt i maj 2023
Svar från Abedrabo Twaissi Cluster General Manager 28 maj 2023
Dear Hector,Thank you for leaving these wonderful comments on Expedia.com, we are delighted that you enjoyed your stay among us. We are hoping to have the pleasure of welcoming you back should your travel plans bring you again to Petra.Best regards, Abedrabo Twaissi Cluster General Manager

6/10 Okej

Verifierad resenär

Reste i grupp
Gillade: Renlighet
Bodde här 1 natt i maj 2023
Svar från Abedrabo Twaissi Cluster General Manager 22 maj 2023
Dear valued guest,Thank you for choosing Mövenpick Resort Petra and for taking the time and effort to rate your experience with us, kindly accept our deepest apologies for any inconvenience caused during your stay with us. We would also appreciate it if you could share more details and we will make sure attention will be given to your comments. Once again, thank you for your time, we hope that you had a nice journey back home and to have the pleasure of serving you again in our hotels worldwide ensuring you in advance of our best intentions at all times.Best regards, Abedrabo Twaissi Cluster General Manager