Good Evening. Thank you for providing feedback about your stay with us. I shall pass on the specific points mentioned in your review. I am pleased that you enjoyed your stay with us and hope to welcome you back in the future. Warm Regards, Matthew Hambly, Rooms Division Manager.

Good Morning. Thank you for providing feedback about your stay with us. We are pleased that you enjoyed your stay with us and hope to welcome you back in the future. Warm Regards, Matthew Hambly, Rooms Division Manager.

Thank you for your kind review.

Thank you for your review!

Thank you for sharing your positive experience with us! We are delighted to hear that you found the check-in process easy and enjoyed our facilities. It is great to know that you loved the room with poolside access. We appreciate your feedback and look forward to your next visit.

We appreciate your detailed feedback and are thrilled to learn about your positive experience! It is wonderful to hear that our property resonates with an old-world charm for you, reminiscent of school camping trips. We are glad that despite the vintage ambiance, you found our room and facilities to meet higher standards. The quiet location near the Waitangi Treaty Grounds, along with our reasonably priced on-site restaurant offering good quality, seems to have met your expectations perfectly. We are grateful for your acknowledgment of our attentive and prompt staff. Your satisfaction is our priority, and we are delighted that you are very happy with your choice. We eagerly anticipate your return.

Thank you for your glowing review! We are delighted to hear that you found our place outstanding and enjoyed the friendly staff and clean rooms. While we are a bit farther from town, being close to Waitangi Treaty grounds offers a nice and quiet environment. Your satisfaction is important to us, and we look forward to welcoming you back for another pleasant stay.

Thank you for your review!

Thank you for your review and we are glad you enjoyed the outstanding views. We are looking forward to great you again at the Copthorne!

Thank you for your kind review.

We sincerely apologize for the shortcomings you experienced during your stay. It is disheartening to hear that we fell short of your expectations, especially considering our reputation. Your feedback regarding the lack of explanation upon check-in and the condition of the room is duly noted, and we will work diligently to address these issues. Additionally, the inconvenience with the hot water is unacceptable, and we are sorry for the frustration it caused. Rest assured, we will take immediate steps to improve our service and ensure a better experience for our guests. We appreciate your candid feedback and hope for the opportunity to restore your faith in us during your next visit.

We deeply regret the shortcomings you encountered during your stay. Our staff is striving to provide the best service and we are upgrading our facilities. We hope to regain your trust during your next visit.

Thank you for your review!

Thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused by the dated appearance of our hotel, the cleanliness of your room, and the condition of the pool. Your feedback is invaluable, and we are taking immediate action to address these concerns. We understand the importance of a clean and inviting environment for our guests and are committed to ensuring that all areas of our hotel meet the highest standards. We appreciate your patience and hope to have the opportunity to welcome you back for a much-improved stay in the future.

We appreciate your feedback regarding your recent stay. We apologize for any discrepancies between the room you booked and what was provided, as well as any inconsistency in staff service. Your comments about the tired appearance of our property and the need for maintenance are duly noted, and we are actively working to address these issues. It's our priority to ensure that our guests receive the experience they expect and deserve. We value your input and hope for the chance to make it right during your next visit.

Thank you for your review!

Thank you for sharing your experience with us. We are glad to hear that you enjoyed the swimming pools and found the rooms to be great. Your feedback about the accommodations is noted, and we will consider upgrades in the future. We are committed to maintaining cleanliness throughout our property, and we appreciate your acknowledgment of our efforts in this regard. Your satisfaction is important to us, and we hope to welcome you back for another enjoyable stay soon.

Thank you for your feedback on your recent stay. We are currently working on upgrading and refreshing our facilities. We appreciate your honesty and hope to have the opportunity to exceed your expectations in the future.

Thank you for your review!

Thank you for your review!

Thank you for your review!