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Recensioner av Hilton Garden Inn Waldorf

3 out of 5
Hilton Garden Inn Waldorf
10385 O'Donnell Place, Waldorf, MD

Recensioner

8,2

Väldigt bra

10 - Fantastiskt i betyg. 404 av 845 recensioner" "
8 - Bra i betyg. 232 av 845 recensioner" "
6 - Okej i betyg. 94 av 845 recensioner" "
4 - Dåligt i betyg. 62 av 845 recensioner" "
2 - Väldigt dåligt i betyg. 53 av 845 recensioner" "

8,6/10

Renlighet

8,6/10

Personal och service

8,2/10

Bekvämligheter

8,4/10

Boendets skick och faciliteter

8,4/10

Hållbarhet

Recensioner

8/10 Bra

Ángel

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Folks were helpful and friendly
Bodde här 1 natt i maj 2024

8/10 Bra

Earl

Gillade: Personal och service och boendets skick och faciliteter
Bodde här 2 nätter i maj 2024

8/10 Bra

Nigel Kent

Bodde här 3 nätter i april 2024

8/10 Bra

Janice Michelle

Gillade: Renlighet och personal och service
Gillade inte: Bekvämligheter
If I had to rate the staff alone, the rating would be five stars, excellent. Everyone I encountered was very pleasant and helpful. The breakfast buffet was nice. The room was clean but had a dingy smell, I think because it is old. The hallway carpet is stained, the place could use some upgrades. Overall it was a nice short stay, I would stay again.
Bodde här 2 nätter i maj 2024

10/10 Fantastiskt

Megan

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The front desk associate, Ella, was so nice and welcoming. The room was clean, spacious, and the lobby was gorgeous.
Bodde här 2 nätter i maj 2024

10/10 Fantastiskt

Shirley

Bodde här 1 natt i maj 2024

10/10 Fantastiskt

Samuel

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Fantastic
Bodde här 3 nätter i april 2024

10/10 Fantastiskt

Brianna

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i april 2024

8/10 Bra

Lorraine, Memphis

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice property, great customer service, but the bed was uncomfortable (too hard).
Bodde här 3 nätter i april 2024

6/10 Okej

Bernadette

Gillade: Personal och service
The room smelled like smoke and the pool and hot tub was out of order
Bodde här 3 nätter i mars 2024

6/10 Okej

robin

Reste i grupp, Reste med familjen
Gillade: Renlighet
The hotel was nice. The second night of stay 4/25/24 the buffet breakfast was delicious. I didn't appreciate that the manager was quite some biased at first. Until it was resolved with her accommodation. Just to keep to the facts, managers & staff should always famiialize their self with quest at all times, especially if you encounter a long conversation with the quest. For attentive, safety reason, Being quick to potentially dangerous or difficult circumstance goes along way. Being watchful. I was disappointed with no being able to have access to the spa & pool, being that it is under construction. But other than that keep up the good work .
Bodde här 2 nätter i april 2024

4/10 Dåligt

Stacy

Reste med sin partner
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
This hotel is definitely not the Hilton that we are use to staying at. The rooms are very old. The bathroom is old. There’s a smell in the hallway on the room floors. My husband and I requested fresh towels and the staff never brought them to us. We will never stay there again. Big mistake.
Bodde här 2 nätter i april 2024
Svar från Ty 26 apr. 2024
we are very sorry for the inconveniences you ran into at the property we will be working to fix these issues please feel free to contact us directly we are more then happy to assist you with the issues you had at the property thank you for your feed back

8/10 Bra

Brian

Gillade: Personal och service och boendets skick och faciliteter
Nice facility…good location
Bodde här 2 nätter i april 2024

10/10 Fantastiskt

Cherita

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I would have liked continental breakfast.
Bodde här 1 natt i april 2024

4/10 Dåligt

Michele

Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
At checkin I was told the room we reserved and paid for wasn’t available. I was told I needed to talk with the “3rd party” to cancel the reservation. After much back and forth, the staff member told us the room was available. I’m a Hilton Honors member and never experienced anything like this before.
Bodde här 1 natt i april 2024
Svar från Ty 26 apr. 2024
we do apologize for the inconvenience we hope this will not stop you from booking our property in the future we will be looking into this issue please feel Free to contact us directly @ 240-222-000 we are more then happy to assist you and would like to rectify the issue thank you for your feedback

10/10 Fantastiskt

Markisha

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff was really helpful on finding stores around the area.
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Shawn

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Loved our stay.
Bodde här 1 natt i april 2024

6/10 Okej

Luz, Chelsea

Gillade inte: Boendets skick och faciliteter
When I first booked the property I had looked at what’s to expect and the oil was one of the reason why I picked it and I get there and the pool don’t work also I payed for breakfast and the manager had put on the voucher for 4 when I checked in and this morning the front desk said that the voucher only covers 2 people I had to pay for the other 2 I believe that’s all faults advertisement
Bodde här 1 natt i april 2024

8/10 Bra

Tammie

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The bed was so hard and the pillows went flat as soon as you put your head on them.
Bodde här 2 nätter i april 2024

10/10 Fantastiskt

Cynthia

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We loved Andrea she was amazing
Bodde här 1 natt i april 2024

10/10 Fantastiskt

David

Affärsresenär
Gillade: Renlighet och personal och service
The property was nice, but what impressed me was the staff. They all were pleasant, attentive to the needs of the customers, and efficient. .
Bodde här 2 nätter i april 2024

10/10 Fantastiskt

Shasta

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was nice
Bodde här 1 natt i januari 2024

2/10 Väldigt dåligt

Jomara

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
As a business owner, I despise leaving bad reviews but the truth must be stated. My family and I were disappointed with the accommodation from this facility. Our ice bucket contained leftover water from the previous tenants. The tub tile had built up mildew. There was chewed up gum on the floor near the bed and bed ruffles were filthy. Aside from that the curtains had stains, there was no tissue or towels in the room. My husband had to go downstairs and ask for everything. On top of all that, we were frighten by a woman screaming in the halls threaten to kill her boyfriend. Uncertain what occurred IN the room,but she definitely let everyone know outside the room the consequences of his actions. However, the front desk and dinning staff were amazing. Their attitudes were pleasant and welcoming. I hate leaving this review because of the front desk and dining staff, but whoever clean the rooms did an awful job. Maybe they were short staff or tired. Uncertain,but that was our experience.
Bodde här 2 nätter i april 2024
Svar från Ty 26 apr. 2024
good afternoon we do apologize for the inconveniences you encountered at our property and we will be working to fix those issues we hope this experience wont stop you from returning to the hotel when possible please contact us via phone @ 240-222-0000 we are more then happy to rectify the situation please feel free to contact us once again we do apologize and hope to hear from you soon thank you for your feedback

4/10 Dåligt

Jenae

Reste med sin partner
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Dining staff very rude
Bodde här 3 nätter i mars 2024

8/10 Bra

Tammie

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The only thing I didn’t like was the parking was mostly behind the hotel and was poorly lit.
Bodde här 2 nätter i mars 2024
Svar från Ty 12 apr. 2024
thank you for your feed back we are very happy to hear that you enjoyed your stay and we look forward to seeing you again and will be working to resolve the issue you had with the lighting of the parking lot thank you and have an amazing day

10/10 Fantastiskt

Nakai

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i mars 2024
Svar från Keri Pratt- Front Office Manager 6 apr. 2024
Thank you for the positive rating. We are happy you enjoyed your stay with us.Sincerely,Keri Pratt - Front Office ManagerHilton Garden Inn Waldorf

8/10 Bra

Lovell

Gillade: Renlighet och personal och service
Bodde här 1 natt i mars 2024
Svar från Keri Pratt- Front Office Manager 6 apr. 2024
Thank you for your great rating. We greatly appreciate your business. Please come back to stay with us!Sincerely,Keri Pratt - Front Office ManagerHilton Garden Inn Waldorf

10/10 Fantastiskt

Melvin

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
It was a friendly atmosphere
Bodde här 1 natt i mars 2024
Svar från Keri Pratt- Front Office Manager 6 apr. 2024
Thank you for your 5-star rating. We want to welcome you to stay with us again.Thank you for your business!Sincerely,Keri Pratt - Front Office ManagerHilton Garden Inn Waldorf

10/10 Fantastiskt

Eyvonne

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Keri Pratt- Front Office Manager 6 apr. 2024
Thank you for your 5-star rating. We want to welcome you to stay with us again.Thank you for your business!Sincerely,Keri Pratt - Front Office ManagerHilton Garden Inn Waldorf

6/10 Okej

Barrett

Limited tv selection. Can’t log on to a Netflix or other account. Hard to get room cleaned
Bodde här 4 nätter i mars 2024
Svar från Ty 19 mars 2024
we do apologize for the inconvenience our housekeeping services are only upon request they do not come everyday but if you do ask for service we will fulfill your request and as per the tv situation we do apologize for the inconvenience you will have to use your own device an connect with HDMI to use net flicks

10/10 Fantastiskt

Tammie

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I liked the cleanliness of the hotel and kindness of the staff.
Bodde här 3 nätter i mars 2024
Svar från Ty 19 mars 2024
thank you for staying we appreciate the positive Feeback and hope to see you again have an amazing day

10/10 Fantastiskt

Khang

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice. I like Hilton Garden Inn Waldorf
Bodde här 1 natt i februari 2024
Svar från Ty 19 mars 2024
thank you for you positive feedback it was a pleasure to have you and hope to see you again have an amazing day

8/10 Bra

Ramon

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The front staff were outstanding compared to other recent hotel stays in the DC/MD area. Mattress and pillows weren’t the most comfortable we’ve slept on. The property and rooms were above average and we’d stay there again; which is saying a lot regarding our other stays.
Bodde här 2 nätter i februari 2024
Svar från Ty 19 mars 2024
thank you for staying we appreciate the positive Feeback We will be working to fix the issues you had and hope to see you again have an amazing day

8/10 Bra

Amber

Bodde här 1 natt i februari 2024
Svar från Keri Pratt- Front Office Manager 6 apr. 2024
Thank you for your 4-star rating. We want to welcome you to stay with us again.Thank you for your business!Sincerely, Keri Pratt - Front Office ManagerHilton Garden Inn Waldorf

4/10 Dåligt

shane

Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Svar från Ty 20 feb. 2024
we do apologize for the inconvenience we will be working to fix these issues and we hope to see you again

8/10 Bra

Alex B

Gillade: Personal och service
I enjoyed my stay
Bodde här 2 nätter i februari 2024
Svar från Ty 20 feb. 2024
thank you for your positive feedback we hope to see you again have a great day

6/10 Okej

Donnell

Gillade: Rummets bekvämlighet
Gillade inte: Renlighet
Bodde här 1 natt i februari 2024
Svar från Ty 19 mars 2024
thank you for choosing to stay with us please reach out to us if you would like speak to us about any issues you may have had with your stay

8/10 Bra

Cherelle

Room was clean and comfty
Bodde här 1 natt i januari 2024
Svar från Ty 20 feb. 2024
thank you for your positive feedback we hope to see you again have a great day

10/10 Fantastiskt

Austin

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från Ty 20 feb. 2024
thank you for your positive feedback we hope to see you again have a great day

8/10 Bra

Towana

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 2 nätter i januari 2024
Svar från Ty 19 mars 2024
thank you for you positive feedback it was a pleasure to have you and hope to see you again have an amazing day

10/10 Fantastiskt

M&A

Bodde här 1 natt i januari 2024
Svar från Ty 20 feb. 2024
thank you for your positive feedback we hope to see you again have a great day

10/10 Fantastiskt

Shaun

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från ty 20 feb. 2024
thank you for your positive feedback we hope to see you again have a great day

2/10 Väldigt dåligt

Mingyu

Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Dominic

Bodde här 1 natt i december 2023

8/10 Bra

Martinez

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023

6/10 Okej

Kierra

Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i december 2023

4/10 Dåligt

Daphnie

Reste i grupp, Affärsresenär
Gillade inte: Renlighet och boendets skick och faciliteter
Hotel was in terrible shape.
Bodde här 1 natt i december 2023

10/10 Fantastiskt

Sherel

Reste med sin partner
Gillade: Personal och service och bekvämligheter
Travel to MD for wedding. Was able to check in early which was wonderful! Parking areas do need to have more and brighter lighting. Slightly uncomfortable walking from parking lots to hotel door at night.
Bodde här 2 nätter i december 2023

2/10 Väldigt dåligt

Steven

Reste med sin partner
Gillade: Personal och service och boendets skick och faciliteter
The property, parking, cleanliness and staff was nice but in my room 328 it was a loud noise every 45 minutes so we didn’t get a good night rest so I won’t be back.
Bodde här 1 natt i december 2023

10/10 Fantastiskt

Jose

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean.....quiet.....convenient.....but, most importantly, the staff was amazing---kind, professional, efficient....
Bodde här 2 nätter i november 2023