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Recensioner av Wingate by Wyndham Waldorf/Washington DC Area

2.5 out of 5
Wingate by Wyndham Waldorf/Washington DC Area
2555 Business Park Court, Waldorf, MD

Recensioner

6,4
10 - Fantastiskt i betyg. 213 av 1001 recensioner" "
8 - Bra i betyg. 240 av 1001 recensioner" "
6 - Okej i betyg. 190 av 1001 recensioner" "
4 - Dåligt i betyg. 151 av 1001 recensioner" "
2 - Väldigt dåligt i betyg. 207 av 1001 recensioner" "

6,8/10

Renlighet

7,0/10

Personal och service

5,4/10

Bekvämligheter

6,4/10

Boendets skick och faciliteter

5,6/10

Hållbarhet

Recensioner

4/10 Dåligt

Shameka

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
The staff was amazing but the property lacked alot of things . Number one someone tried to break into cars . There is a row of houses that overlooks the hotel and i believe they watch people . Second the beds had mutiple stains on them . Not the sheets just the bed itself . They didnt give you any kind of cimforter . The hotel smelled fresh but overall i would never stay there again

6/10 Okej

Sietie

Bodde här 2 nätter i maj 2024
Svar från Manager 25 maj 2024
Hello Sietie,We appreciate you choosing our hotel for your stay. Please feel free to contact us directly with any feedback from your experience.

10/10 Fantastiskt

Joanne Nicole

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very welcoming and clean staff where great very fast service
Bodde här 2 nätter i maj 2024
Svar från Manager 22 maj 2024
Hello Joanne Nicole,We appreciate your positive feedback on our welcoming staff and efficient service. It's great to hear that you had a clean and pleasant stay with us. Guest satisfaction is our top priority, and we hope to welcome you back in the future for another enjoyable experience.

10/10 Fantastiskt

Joseph, Woodbury

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The room was very nice with 2 queen beds plus another room with sofa and could sleep 6 easily. The bathrooms were large and spacious too and breakfast options were nice.
Bodde här 1 natt i maj 2024
Svar från Manager 14 maj 2024
Hello Joseph,We truly appreciate your positive feedback on our spacious rooms and breakfast selection. It's fantastic to hear you enjoyed your stay with us. Thank you for taking the time to share your experience.

10/10 Fantastiskt

Rubel

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Good
Bodde här 1 natt i maj 2024
Svar från Manager 11 maj 2024
Hello Rubel,We appreciate your feedback and are glad to hear you had a good experience at our hotel. If you have any further comments or suggestions for us, please feel free to reach out to our management team directly. Thank you for choosing to stay with us.

6/10 Okej

Dacy

Reste med sin partner
Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
We stayed in Rm 202. Looks like it was one of the renovated rooms but when you stepped into the bathtub it felt like it was going to fall through. Please check on that.
Bodde här 1 natt i maj 2024
Svar från Manager 10 maj 2024
Hello Dacy,Thank you for sharing your feedback with us. We appreciate you bringing this matter to our attention so we can investigate and address it accordingly. Your comments are valuable in helping us maintain our high standards of service and accommodation for all our guests.

2/10 Väldigt dåligt

Cassandra, Interlochen

Reste med familj och småbarn, Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Not as described in pictures. Front desk staff was extremely unhelpful
Bodde här 1 natt i maj 2024
Svar från Manager 6 maj 2024
Hello Cassandra,We apologize that your experience did not meet expectations and will share your feedback with our team for improvement. We strive to provide accurate representations online and regret any discrepancies you encountered. Should you wish to discuss your stay further, please reach out to our management team directly for assistance.

8/10 Bra

Jeffrey

Gillade: Renlighet och personal och service
Bodde här 1 natt i april 2024
Svar från Manager 4 maj 2024
Hello Jeffrey,We are delighted to hear that you had a pleasant stay with us. Should you have any further feedback to share, please do not hesitate to reach out to us. We look forward to welcoming you back soon for another memorable experience!

2/10 Väldigt dåligt

Carlette

Reste i grupp, Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
The area was unsafe. The rooms were dirty. The rooms and the building looked nothing like what they advertised online. Completely FALSE ADVERTISEMENT.
Bodde här 1 natt i april 2024
Svar från Manager 25 apr. 2024
Hello Carlette, We are sorry to hear about your experience. Your feedback is valuable to us and will be shared with our team for review. We recommend reaching out to management directly to address your concerns further. Thank you for sharing your thoughts with us.

10/10 Fantastiskt

yanira, waldorf

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Excepto
Bodde här 1 natt i april 2024
Svar från Manager 23 apr. 2024
Hello yanira,We appreciate your high rating and are glad to know you enjoyed your stay overall. If there is anything specific you would like to share or any suggestions for improvement, please don't hesitate to reach out to us. We value your input and hope to welcome you back in the future.

4/10 Dåligt

Miguel

Gillade inte: Renlighet
No towels, no soap, toilet doesn't flush, ac vents full of dust, beds was clean but not clean.... Parking tight spots. Location is little hideaway...had to turn around to find the entrance.
Bodde här 1 natt i april 2024
Svar från Manager 17 apr. 2024
Hello Miguel, We appreciate you sharing your experience with us, and apologize for any inconveniences you encountered during your stay. Your feedback is valuable for us to make necessary improvements for future guests. We recommend reaching out to our management team directly to address any further issues. Thank you for choosing to stay with us.

2/10 Väldigt dåligt

Luis

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i april 2024
Svar från Manager 17 apr. 2024
Hello Luis, We're sorry to hear that your experience didn't meet your expectations. Please feel free to contact us directly to discuss any concerns you may have had during your stay. We value your input and would appreciate the opportunity to address any issues you encountered.

4/10 Dåligt

Clarence

Gillade: Renlighet
Gillade inte: Bekvämligheter och boendets skick och faciliteter
The Hotel was like a party/homeless hotel. Smell like weed and the room to both side and above where loud. I couldn't get any sleep. I had to sleep at rest stop on the way home.
Bodde här 2 nätter i april 2024
Svar från Manager 16 apr. 2024
Hello Clarence, We're sorry to hear about your experience. Guest comfort is important to us, and we regret any inconvenience caused. We recommend reaching out to our management team to address your concerns directly. Thank you for sharing your feedback with us.

2/10 Väldigt dåligt

Christopher

Gillade inte: Personal och service
Pulled up at 9:45pm on a Wednesday to police cars with flashing lights blocking the entrance. Clearly something was going down due to the police in the hotel. Walking up the appearance in the lobby looked uninviting and the rest of the neighborhood was shady. Decided it was not the hotel we were going to spend 2 nights at and enjoy their pool. The hotel will not refund our money even though they are clearly not a 2.5 star hotel, the entrance was blocked, and their advertising is false. Take this into consideration when booking this hotel.
Bodde här 2 nätter i april 2024
Svar från Manager 16 apr. 2024
Hello Christopher, We apologize for any inconvenience you experienced during your stay. We recommend reaching out to our management team to address your concerns further. Thank you for sharing your feedback, as we take all guest comments seriously and use them to improve our services. Your understanding is greatly appreciated.

10/10 Fantastiskt

Richard

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
N/A
Bodde här 1 natt i april 2024
Svar från Manager 7 apr. 2024
Hello Richard,Your perfect rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

8/10 Bra

Scotty L

Reste med familjen
Roaches in bathroom, faucet the were loose, Wi-Fi wasn’t very good and the cable wasn’t too good and the room and hallway had a mildew smell.
Bodde här 2 nätter i mars 2024
Svar från Manager 27 mars 2024
Hello Scotty L, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

10/10 Fantastiskt

Maria

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great location.
Svar från Manager 16 feb. 2024
Hello Maria,Thank you for sharing your feedback about our hotel's location. We're glad you enjoyed it and hope it added to your overall experience. We appreciate your support and hope to welcome you back in the future.

8/10 Bra

Laura

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
There was a light shining in from the parking lot to my room extremely bright and the curtains where too thin to block.
Bodde här 1 natt i februari 2024
Svar från Manager 8 feb. 2024
Hello Laura, Thank you for sharing your feedback regarding the brightness from the parking lot. We apologize for any inconvenience caused. We value your input and will take this into consideration for future improvements. We hope to welcome you back for a better experience next time.

2/10 Väldigt dåligt

corey

Bodde här 1 natt i januari 2024
Svar från Manager 3 feb. 2024
Hello corey,We apologize for any inconvenience you may have experienced during your stay. We value your feedback and encourage you to reach out to our hotel directly so that we can address any issues. We strive to provide the best possible experience for all of our guests.

2/10 Väldigt dåligt

Joyce

Gillade inte: Renlighet, personal och service och bekvämligheter
I had to move 4 times. I will Never stay here again!!!
Bodde här 3 nätter i januari 2024
Svar från Manager 29 jan. 2024
Hello Joyce,We regret to hear about your experience with multiple room changes during your stay. Our team always aims to provide a seamless and enjoyable stay for our guests. We apologize for any inconvenience caused and appreciate your feedback. Please don't hesitate to reach out to our management team directly to discuss your concerns further.

2/10 Väldigt dåligt

Gerald B

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
In more than 30 years of travelling, this was the worst hotel experience I ever encountered. I was searching for a low-cost value room. I have stayed at Wyndham properties in the past, but this hotel was beyond the pale. The room I had reserved was supposed to have 3 Queens (two beds plus a pull-out couch Queen). We arrived late at night, and when we got to the room, it had only two beds and no pull out couch. We tried to call the front desk, but the phone in the room was dead/not working. Calling the front desk public number, the phone was not answered. There were very thin sheets on the bed, with no comforter -- it was cold. NONE of the outlets worked in the bathroom. Even worse, the walls were paper thin. We were on the 2nd floor. There where people fighting and kids screaming at 2am on the 3rd floor. The "free" breakfast was cold, terrible and the food area was dirty. Milk left out on the counter. Visibly dirty equipment holding food. NO COFFEE! Expedia and Wyndham should not list this property. It was totally disgusting.
Bodde här 3 nätter i januari 2024
Svar från Manager 25 jan. 2024
Hello Gerald B, We apologize for the negative experience you encountered during your stay at our hotel. We strive to provide our guests with a comfortable and enjoyable stay, and it is disheartening to hear that we fell short of your expectations. Please be assured that your feedback regarding the room amenities, phone service, bedding, noise disturbances, and breakfast cleanliness has been shared with our team for immediate attention and improvement. We appreciate your feedback and thank you for bringing these issues to our attention.

6/10 Okej

Verifierad resenär

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
To much noise at night time
Bodde här 2 nätter i januari 2024
Svar från Manager 13 jan. 2024
Dear Guest,We apologize for any inconvenience you experienced due to noise during your stay. We strive to provide a comfortable environment for our guests and take noise concerns seriously. We appreciate your feedback and will make sure to address this with our team. Thank you for choosing our hotel and we hope to welcome you back for a more enjoyable stay in the future.

10/10 Fantastiskt

Benny

Bodde här 1 natt i januari 2024
Svar från Manager 10 jan. 2024
Hello Benny,We are thrilled to hear that you had a wonderful experience during your stay at our hotel! If you have any further feedback or would like to share any specific details about your stay, please don't hesitate to reach out to us. We appreciate your support and hope to welcome you back in the future for another memorable stay.

2/10 Väldigt dåligt

Jasponica

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Not quite right
We had roaches in our room. The ice machines were not working. A few other residents took a table and chairs from the meeting room outside for a bonfire. The room stated multiple beds but it was only double (2) beds in the single room.
Bodde här 4 nätter i december 2023
Svar från Manager 10 jan. 2024
Hello Jasponica, Thank you for taking the time to share your feedback regarding your recent stay. We apologize for any inconvenience you faced during your stay. We assure you that we have strict pest control measures in place and will look into the matter immediately. For any maintenance issues, we encourage guests to reach out to our front desk so that we can address them promptly. We apologize for any disturbance caused by other guests and have reminded them of our policies. Please contact our management team directly to discuss your concerns further.

4/10 Dåligt

Janice

Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
the ice machine was broken. there was no drinking water or ice for cold drinks. the maid service was barely adequate, they did not always make the beds or return promptly with clean towels, they stole my personal wash cloth (it was not the same as theirs). the property has a run down appearance. breakfast was cold and the juice machine needed servicing. it spilled water on my hands. there was no real blankets in the room the air conditioner/heater unit would not run both a constant fan AND the heat at the same time. i needed the constant fan as a white noise to fall asleep but the room got cold while i slept due to that setting requiring the heater to be in the off position. the room and acoomodations were barely adequate. i will not be returning or recommending it to anyone else.
Bodde här 9 nätter i december 2023
Svar från Manager 8 jan. 2024
Hello Janice, Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. We understand that the broken ice machine and lack of drinking water or ice for cold drinks was frustrating. We will address this with our maintenance team to ensure it is promptly resolved. We also appreciate your comments regarding the maid service and the property's appearance, and we will share your concerns with our housekeeping and management teams for further review. Thank you again for bringing these issues to our attention.

2/10 Väldigt dåligt

Verifierad resenär

Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Trashy
I saw like 5 roaches in my room… and the windows were broken with no screens
Bodde här 1 natt i december 2023
Svar från Manager 28 dec. 2023
Dear Guest,We appreciate you taking the time to share your feedback with us. We are sorry to hear about the concerns you encountered during your stay. Our team will investigate this matter further to ensure it doesn't happen again in the future. Your comfort and satisfaction are our top priorities, and we apologize for any inconvenience caused. Please reach out to our management team directly to discuss your concerns in more detail.

2/10 Väldigt dåligt

Jason

Reste med familjen
Gillade inte: Renlighet och boendets skick och faciliteter
Got there and didn’t even go inside. Do not take your family to this location. Very unsafe and unclean. Called to cancel and get a refund, but was told it was non refundable. Doesn’t look anything like the pictures. The is a Hampton in nearby. Very safe and very clean for just a little more money. That is where we went. No amount of money could have convinced me to take my wife to the Wingate. Her safety is far too valuable.
Bodde här 1 natt i december 2023
Svar från Manager 19 dec. 2023
Hello Jason, We apologize for any inconvenience you may have experienced during your stay. Our utmost priority is the safety and satisfaction of our guests. We encourage you to reach out to our management team directly to address your concerns. They will be more than happy to assist you further. Thank you for your feedback and we hope to have the opportunity to serve you better in the future at the Wingate.

6/10 Okej

Gwendolyn

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från Manager 14 dec. 2023
Hello Gwendolyn, We are sorry to hear that your experience with us was not exceptional. We value your feedback and would appreciate it if you could kindly reach out to us directly with any specific details about your stay. We strive to continuously improve our services and would like to address any concerns you may have. We hope to have the opportunity to welcome you back and provide you with a more satisfying experience in the future.

2/10 Väldigt dåligt

JONELLE

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The female overnight staff was on point. Everything else was awful. Roaches, mites. No milk at breakfast. No trash bags. I just needed one night and it was horrendous.
Bodde här 1 natt i december 2023
Svar från Manager 13 dec. 2023
Hello JONELLE, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

6/10 Okej

Kimberly R

Bodde här 1 natt i december 2023
Svar från Manager 6 dec. 2023
Hello Kimberly R,Thank you for choosing to stay with our hotel. We are sorry to hear that your experience did not meet your expectations. We value your feedback and would appreciate if you could reach out to us directly with any specific areas that we can improve upon. We hope to have the opportunity to welcome you back in the future and provide you with a better experience.

4/10 Dåligt

Tracy

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Upon arrival, the person at check-in was not friendly. Once we got to our room, the condition of the room needed some refreshing. Chipped paint on doors, cabinets. The walls were dirty and there were stains on the bedding. The sleep sofa mattress was so bad that my son slept on the sofa and not the pull out bed. We registered as 4 adults but only had 3 towels. Also, after purchasing blankets from a nearby walmart, we asked why the beds had such light bedding during this time of year and it was at that time that we were given thicker bedding. This was one of the worst experiences at a hotel I've had. The night that we checked in on 11/10/23, there was an incident involving gun fire and several police. Blood stains were on the carpet in the lobby the next day for guests to see. Thats unacceptable!
Bodde här 2 nätter i november 2023
Svar från Manager 22 nov. 2023
Hello Tracy,Thank you for sharing your experience with us. We apologize for any inconvenience or discomfort you may have encountered during your stay. We strive to provide a positive and welcoming atmosphere, and we appreciate your feedback regarding the check-in process. We take cleanliness and maintenance seriously, and we will address your concerns with the appropriate teams. Your feedback about the bedding and towels will also be taken into consideration for future improvements. We apologize for any disturbances caused by the unfortunate incident, and we assure you that the safety and comfort of our guests is of utmost importance to us. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back in the future.

10/10 Fantastiskt

Basir

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i november 2023
Svar från Manager 22 nov. 2023
Hello Basir,Thank you for your 10 out of 10 rating! We appreciate your stay with us and value your feedback. If there is anything specific you would like to share about your experience, please reach out to us directly so we can address any concerns. We hope to have the opportunity to welcome you back in the future.

10/10 Fantastiskt

Mark

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I was surprised about how nice the room was. Nice and comfortable bed with comfortable pillows. Will definitely stay here again. Very nice experience with the family.
Bodde här 2 nätter i november 2023
Svar från Manager 21 nov. 2023
Hello Mark,Thank you for your positive feedback! We're thrilled to hear that you enjoyed your stay with us and found our rooms to be comfortable. We appreciate your kind words and hope to welcome you and your family back again in the future. Safe travels!

2/10 Väldigt dåligt

Keyona

Gillade inte: Boendets skick och faciliteter
Went to the hotel for peace but drunk men hanging outside the front lobby. Then a shootout was right outside front door. People shooting back and forth. Scary and unacceptable.
Bodde här 1 natt i november 2023
Svar från Manager 16 nov. 2023
Hello Keyona, Thank you for bringing this to our attention. We apologize for any inconvenience caused by the disturbances experienced during your stay. The safety and comfort of our guests are of utmost importance to us, and we are continually working with local authorities to ensure a secure environment. We appreciate your feedback and hope to have the opportunity to provide a more enjoyable stay in the future.

6/10 Okej

keith

Bodde här 1 natt i november 2023
Svar från Manager 6 dec. 2023
Hello keith,We appreciate you taking the time to share your experience with us. If there was anything specific that you found lacking during your stay, please do not hesitate to reach out to our team directly so we can address any concerns. We value your feedback and hope to have the opportunity to welcome you back in the future.

6/10 Okej

john

Reste i grupp
Bodde här 2 nätter i november 2023
Svar från Manager 11 nov. 2023
Hello john,Thank you for taking the time to share your feedback. We are delighted to hear that your experience at our hotel exceeded your expectations. We strive to consistently provide exceptional service to all our guests and it’s rewarding to know that we succeeded during your stay. We look forward to welcoming you back in the future for another outstanding experience.

10/10 Fantastiskt

Rosa

Gillade: Renlighet, personal och service och boendets skick och faciliteter
This hotel was great I will definitely be staying again
Bodde här 2 nätter i november 2023
Svar från Manager 9 nov. 2023
Hello Rosa,Thank you for your positive feedback! We are delighted to hear that you had a great stay with us. We look forward to welcoming you back in the future for another wonderful experience. Safe travels!

2/10 Väldigt dåligt

Paige

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i november 2023
Svar från Manager 9 nov. 2023
Hello Paige, Thank you for sharing your experience with us. We appreciate your feedback and apologize for any inconvenience you may have encountered during your stay. We strive to provide a comfortable and enjoyable experience for all our guests. Please feel free to reach out to our management team directly to further discuss your concerns.

2/10 Väldigt dåligt

ShaQuetta

Bodde här 1 natt i oktober 2023
Svar från Manager 5 nov. 2023
Hello ShaQuetta,Thank you for sharing your feedback about your recent stay. We're sorry to hear that your experience didn't meet your expectations. We appreciate you bringing these concerns to our attention and will certainly take them into consideration for future improvements. Your satisfaction is important to us and we hope to have the opportunity to welcome you back in the future so we may provide you with a better stay.

10/10 Fantastiskt

Kenneth R

Bodde här 1 natt i oktober 2023
Svar från Manager 4 nov. 2023
Hello Kenneth R,Thank you for taking the time to share your feedback with us. We appreciate your rating and are glad to hear that you had such a positive experience during your stay. We strive to provide exceptional service to all our guests and we're delighted that we exceeded your expectations. We hope to have the pleasure of welcoming you back in the future.

2/10 Väldigt dåligt

Duane

Reste i grupp
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
It was terrible! The place smelled and I felt totally unsafe
Bodde här 2 nätter i oktober 2023
Svar från Manager 19 okt. 2023
Hello Duane, We apologize for the inconvenience caused. Please be assured that we take cleanliness and guest safety very seriously, and we will address this issue immediately. Thank you for bringing it to our attention.

6/10 Okej

Edward

Gillade: Personal och service
Bodde här 1 natt i september 2023
Svar från Manager 6 okt. 2023
Hello Edward, We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

4/10 Dåligt

PATRICIA

Reste med familjen
Gillade inte: Personal och service och boendets skick och faciliteter
Hotel is under construction. No gym. Breakfast options were limited. Little storage in the room. The ice maker was not working.
Bodde här 4 nätter i september 2023
Svar från Manager 27 sep. 2023
Hi Patricia,Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made with our breakfast service and some other issues. I would like to apologize for not exceeding your expectations as your satisfaction is important to us. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Dåligt

Gail

Affärsresenär
Gillade inte: Renlighet, personal och service och bekvämligheter
The person at the front desk when I tried to check in was very offputting and not interested in helping me. She was chatting with a friend? co-worker? who was standing at the desk and was actually the one who made helpful suggestions to me. She charged me a damage deposit, which I've never had to pay at a hotel before and was rather amusing considering the condition of the hotel (it's undergoing renovations, so it's very run-down right now) and lack of amenities as a result (no hairdryer, no iron, no extra blankets although it was freezing). There were spots and even hair on the bathroom floor, so I'm concerned about how clean the room was. Breakfast was very sketchy, almost nonexistent. When a property is being renovated, perhaps they shouldn't be renting out rooms in it.
Bodde här 2 nätter i september 2023
Svar från Manager 3 okt. 2023
Hello Gail ,We greatly appreciate that you've taken the time to share your rating of our hotel. I am very displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff to. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies if you were not greeted with a smile with every communication.

2/10 Väldigt dåligt

renato

Affärsresenär
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
This place is in a very dark street before you get to the hotel. The whole building is in renovation. Extremely loud, you can hear people talking and walking. The staff are very nice and polite though.
Bodde här 1 natt i september 2023
Svar från Manager 23 sep. 2023
Hello renato,Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to better serve you on a return visit.

4/10 Dåligt

Cindy

Reste med familjen
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
did not know it would be under contruction. window broken, no hairdryer. breakfast poor and no coffee available. not happy about it.
Bodde här 1 natt i september 2023
Svar från Manager 21 sep. 2023
Hello Cindy ,I'm sorry that your stay was compromised by “noise/dust/mess” from the renovations. We're doing everything we can to minimize the inconvenience, and the dates of the renovations are listed, we hope to have you back for a future stay once work is complete.

2/10 Väldigt dåligt

Pedro

Affärsresenär, Reste med familjen
The property rooms dont look anything like the picture. Dirty towels, sheets, etc. Found roaches in the room. Only cold water in the shower.
Bodde här 5 nätter i september 2023
Svar från Manager 16 sep. 2023
Hello Pedro,We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement.

2/10 Väldigt dåligt

Traci

Gillade inte: Personal och service
They cancelled our reservation at 6pm! Lots of trucks. Front desk person not helpful. We stayed elsewhere.
Bodde här 1 natt i september 2023
Svar från Manager 16 sep. 2023
Hello Traci,Thank you for sharing this honest review and feedback about our front desk. Please consider staying with us again so that we can have the opportunity to provide you with a better experience.

2/10 Väldigt dåligt

Debra

Bodde här 1 natt i augusti 2023
Svar från Manager 19 sep. 2023
Hello Debra, Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

2/10 Väldigt dåligt

Richard

Affärsresenär, Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The property was dirty with a lot of locals around smoking weed. Felt very unsafe , had plastic on windows said they were doing renovations but only saw them painting outside. The room had dirty walls and carpet, water spots on ceiling. The hotel is not in any condition for decent people to stay .
Bodde här 1 natt i augusti 2023
Svar från Manager 8 sep. 2023
Hello Richard,I understand your concerns and we are deeply sorry for the issues you experienced during your stay. We have noted these issues and will work on fixing them. If you decide to stay with us again, please let me know. We would be happy to turn this experience around.