Dear Socorro, Thank you for sharing your positive experience at Extended Stay America. We're thrilled you found it to be quiet during your stay! Providing a peaceful environment is essential to us. Your comfort is our priority, and we're delighted you had a serene experience. Thank you for choosing us, and we look forward to welcoming you back for another peaceful stay at our hotel!Sincerely,Hotel Management

Dear Camille, Thank you for choosing our hotel and letting us know about your stay. We genuinely care about delivering an exceptional experience to all our guests; therefore, we sincerely apologize for the issues you encountered. We appreciate your business and look forward to welcoming you back to our updated hotel.Sincerely,Hotel Management

Dear Brandon, Thank you for giving us a generous rating. We are happy to know that we were able to surpass your expectations and provide you with a pleasant stay. At Extended Stay America, we take pride in offering top-notch service and amenities that cater to the needs of every traveler. We value your business and look forward to serving you again in the near future.Sincerely,Hotel Management

Dear voeun, Thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management

Dear Guest, We sincerely apologize for the distressing experience you had during your stay. Such conditions are unacceptable, and we deeply regret the lapse in our standards. We will address the cleanliness issues with our team to prevent a recurrence. We also apologize for the unfriendly service you received at the front desk. Your feedback is crucial, and we assure you that corrective measures are being taken. We appreciate your understanding and the opportunity to make amends.Sincerely,Hotel Management

Dear Roberta, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. Your feedback is invaluable as we are committed to providing the best experience for our guests. We acknowledge the importance of your concerns and will take care of these matters immediately. If we may be of any further assistance, please reach out to us directly at the hotel. We hope you will consider staying with us again so we can demonstrate the hospitality we are known for and that you deserve.Sincerely,Hotel Management

Dear Mohamed, Thank you for your recent visit and your feedback. Please accept our sincerest apologies for the behavior you experienced from our staff member. Your comments have been addressed appropriately, and we are taking measures to ensure this is not repeated. We appreciate your business and hope you will consider staying with us again so we can provide you with the hospitality you should have experienced on this visit. We look forward to welcoming you back to our hotel.Sincerely,Hotel Management

Dear Sarah, Thank you for staying at Extended Stay America during your recent trip to the city. We are delighted you had an enjoyable and comfortable stay at our location. Please revisit us; we look forward to welcoming you back! Sincerely,Hotel Management

Dear Guest, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our well-maintained property and friendly service met all your expectations! We look forward to sharing your positive feedback with our team. We hope you will revisit the next time you are in the area. Sincerely,Hotel Management

Dear Tracy, Please accept our apologies for the frustration due to not receiving the room you booked. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inaccurate booking. If you made a reservation through a third-party, prepaid booking site, you must make financial inquiries through them. We urge you to connect with them directly to resolve your billing concerns. We appreciate your patience and hope you will allow us another opportunity to provide you with the impeccable experience you deserve.Sincerely,Hotel Management

Dear Calvin, We regret that we couldn't give you a better impression from the moment you checked in, and we apologize for any frustration this undoubtedly caused. We wish we could have had the opportunity to address your concerns while you were still here, and we're sorry you had to cancel with us. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make this happen for you. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management

Dear James, Thank you for staying with us and writing such a complimentary review. We are glad we met your expectations and that you enjoyed many aspects of our hotel. We are delighted you made the most of our fully equipped kitchenette and pleased with our location, close to many shopping and restaurants. We strive to provide seamless service and aim to exceed our guests' expectations on every visit. Therefore, we appreciate you for recognizing our efforts. It was a pleasure having you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely,Hotel Management

Dear Shirley, Thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserved. We always intend to please a guest; your feedback has been shared with our team to ensure similar issues are not made in the future. We would be honored to have you stay with us again.Sincerely,Hotel Management

Dear Guest, we apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity in the future.Sincerely,Hotel Management

Dear Herlyn, thank you for the kind review of Extended Stay America. We work hard to deliver an excellent experience for all our guests, so we celebrate reviews like yours. Thank you again; we look forward to welcoming you back on your next visit to the city.Sincerely,Hotel Management

Dear Kimberly, we are flattered by your very kind review of Extended Stay America. Team members like Aimee are a perfect example of the passionate and dedicated spirit of service that we value. We are delighted that our caring hospitality was the highlight of your stay. It was a pleasure hosting your visit, and we hope to welcome you again soon.Sincerely,Hotel Management

Dear Alberto, thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for the issues which kept it from being perfect. We appreciate you choosing our hotel, and we hope you will allow us another opportunity to show you the outstanding experience we strive to provide every guest.Sincerely,Hotel Management

Dear Catherine, thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We regret if our staff did not respond to your requests while you were here and apologize for that inconvenience. It was an honor to host your visit, and we hope you will give us another chance in the future. Sincerely, Hotel Management

Yayoi, thank you for taking the time to share your feedback. We regret not meeting your expectations and apologize for the cleanliness issues you experienced. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. On a positive note, we are happy you were pleased with the service our associates delivered. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management