Sittområde i lobbyn

Recensioner av Kimpton Hotel Monaco Washington DC, an IHG Hotel

4.5 out of 5

Recensioner

8,6

Fantastiskt

10 - Fantastiskt i betyg. 540 av 1001 recensioner" "
8 - Bra i betyg. 245 av 1001 recensioner" "
6 - Okej i betyg. 127 av 1001 recensioner" "
4 - Dåligt i betyg. 58 av 1001 recensioner" "
2 - Väldigt dåligt i betyg. 31 av 1001 recensioner" "

9,0/10

Renlighet

8,8/10

Personal och service

8,2/10

Bekvämligheter

8,6/10

Boendets skick och faciliteter

8,6/10

Hållbarhet

Recensioner

8/10 Bra

Verifierad resenär

Gillade: Boendets skick och faciliteter
Nice Lobby, great restaurant, close to White House,
Bodde här 3 nätter i januari 2019

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2018

8/10 Bra

Verifierad resenär

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bra till slut
Bokat rum för tre personer. Kom till rummet, ingen extra säng, bara en dubbelsäng. Sa till och då propsade de på att jag bokat dubbelrum utan extra säng. Jag frågade om det är brukligt att tre vuxna gäster delar en säng. Fick nytt rumm men inkastad extrasäng. Vi fick inte plats i rummet. Ingenstans att röra sig. Kom knappt in i badrummet. Dushen i badrummet gjort för rullstolsburen och vattnet rann ut över hela golvet. Fick nytt rum till slut och det var kanon.
Thank you for your feedback. Next time you stay with us, I recommend the Premier Monte Carlo rooms, they are spacious and have a lot of room for everyone to stretch, and of course our suites too. I'm sure we'll see you again soon.

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet

10/10 Fantastiskt

Jethro

Gillade: Personal och service och boendets skick och faciliteter
Love this property , as it’s our third time stay here and I promise it just keeps getting better. The stars of the monaco are the front office staff whom will attend to all your needs in a timely friendly and professional manner . Thank you Nicole, mustafa , Mohammed , Chris and all the Monaco staff for an amazing stay
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Samuel

Gillade: Bekvämligheter
Great staff and wonderful building/environment. Great part of town. Great restaurant.
Bodde här 2 nätter i mars 2024

8/10 Bra

Carole

Reste i grupp, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The perfect location for our activity at the Arena and great restaurants all around. Such a fun weekend!
Bodde här 2 nätter i februari 2024

10/10 Fantastiskt

Annley

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Excellent all around!
Bodde här 1 natt i februari 2024

10/10 Fantastiskt

Roxane

Friendly atmosphere every one was very helpful we will stay there again! Great location
Bodde här 1 natt i februari 2024

2/10 Väldigt dåligt

Seana

Affärsresenär
Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Rummets bekvämlighet
Bodde här 2 nätter i januari 2024
Svar från Reina Munoz, Front Office Manager 4 feb. 2024
We're sorry to hear about your less-than-perfect experience. Your feedback is invaluable, and we're working diligently to make the necessary improvements.

10/10 Fantastiskt

Todd, Harbeson

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean and very convenient!!
Bodde här 3 nätter i november 2023
Svar från Reina Munoz, Front Office Manager 4 feb. 2024
Grateful for your positive survey! Your encouragement is our motivation. Looking forward to continuously serving you with excellence.

8/10 Bra

Claire

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We always love Hotel Monaco. Interesting property/architecture and free wine hour are always the best. This trip we were out on the lower floor for the first time hallways underground and our room smelled like mildew. This hasn’t been typical with previous stays which was a shame.
Bodde här 2 nätter i januari 2024
Svar från Reina Munoz, Front Office Manager 4 feb. 2024
Appreciate your positive survey! Your satisfaction is our top priority, and we're delighted to have exceeded your expectations. We're sorry to hear about your less-than-perfect experience being placed on a lower floor. We take your concerns seriously and are committed to addressing and resolving them to enhance your future experiences.

10/10 Fantastiskt

Angelica

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från Reina Munoz, Front Office Manager 12 jan. 2024
Thank you for your kind words! We're thrilled to hear about your positive experience. Your support means a lot to us, and we're dedicated to delivering excellent service consistently.

4/10 Dåligt

Verifierad resenär

Gillade inte: Personal och service
I reserved a premium room with a king bed and seemed to have gotten the “essential” room with a queen bed. The sink in the bathroom was clogged and the toilet wasn’t flushing properly. We also had a food delivery to the front desk where the front desk asked us if we want them to bring it up for us, we said yes and waited 20 minutes just to go down ourselves and see it still there for pick up. The location was great and central to all the tourist destinations and museums but the hotel itself is definitely not worth the price. There are many other hotels in the area that may be a better choice.
Bodde här 2 nätter i januari 2024
Svar från Reina Munoz, Front Office Manager 12 jan. 2024
I appreciate your feedback and apologize for any frustration caused. We take your concerns seriously and will use them to improve our service. Your input is invaluable, and we are committed to ensuring a better experience in the future.

4/10 Dåligt

christopher

Gillade: Personal och service
Gillade inte: Renlighet
Bodde här 1 natt i december 2023
Svar från Reina Munoz, Front Office Manager 12 jan. 2024
I appreciate your feedback and apologize for any frustration caused. We take your concerns seriously and will use them to improve our service. Your input is invaluable, and we are committed to ensuring a better experience in the future.

10/10 Fantastiskt

Kylie, Jackson

Reste med sin partner, Reste med husdjur
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything was excellent except the shower was cold, and would not warm up.
Bodde här 1 natt i december 2023
Svar från Reina Munoz, Front Office Manager 12 jan. 2024
Thank you for your kind words! We're thrilled to hear about your positive experience. Your support means a lot to us, and we're dedicated to delivering excellent service consistently.

8/10 Bra

Robert, Sudlersville

Reste med sin partner
Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
Beautiful old Post Office turned into a hotel. My biggest complaint was the water in our room. After a night of being at a concert at Capitol One Arena, a shower is a must. Unfortunately the water in the bathroom either ran scolding hot or cold. There was no hope of getting it to just warm. At 1 a.m. we just gave up and would try again before departing. No luck, same story. Upon check out when asked how our stay was, I mentioned the water and it seemed like the issue came as no surprise and we were told to have a nice day. The hotel is nicely decorated but falls short on amenities.
Svar från Reina Munoz, Front Office Manager 26 dec. 2023
"Your feedback matters! Thank you for sharing your thoughts with us. Your input helps us improve and better serve you in the future. Gratefully, Kimpton Monaco- Washington DC

10/10 Fantastiskt

Janet

Bodde här 1 natt i december 2023
Svar från Reina Munoz, Front Office Manager 26 dec. 2023
"Thank you for your kind words! We're thrilled to hear you had a positive experience. Your support means the world to us. Gratefully, Kimpton Monaco-Washington DC

10/10 Fantastiskt

Adriana

Hotel da consigliare agli amici
Camera spaziosa e confortevole Posizione perfetta Bagno grande e pulito
Bodde här 4 nätter i december 2023
Svar från Reina Munoz, Front Office Manager 26 dec. 2023
"Thank you for your kind words! We're thrilled to hear you had a positive experience. Your support means the world to us. Gratefully, Kimpton Monaco-Washington DC

6/10 Okej

Christina

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
When checking in the staff at the front desk was not very hospitable and made you feel like you were a burden. However, when checking out the gentleman that was assisting me was very helpful and friendly.
Bodde här 1 natt i december 2023
Svar från Reina Munoz, Front Office Manager 26 dec. 2023
"We're sorry to hear about your experience. Your feedback is crucial for our improvement. Please allow us a chance to make things right. Thank you."

10/10 Fantastiskt

Owen

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Love the area and the nostalgia of the hotel.
Bodde här 2 nätter i december 2023
Svar från Reina Munoz, Front Office Manager 26 dec. 2023
Thank you for your kind words! We're thrilled to hear you had a positive experience mixed with a bit of nostalgia. Your support means the world to us. Gratefully, Kimpton Monaco-Washington DC

10/10 Fantastiskt

Gabor

Bodde här 2 nätter i december 2023
Svar från Reina Munoz, Front Office Manager 26 dec. 2023
Thank you for your kind words! We're thrilled to hear you had a positive experience. Your support means the world to us. Gratefully, Kimpton Monaco-Washington DC

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great location with 5 star service!
Bodde här 1 natt i november 2023
Svar från Reina Munoz, Front Office Manager 26 dec. 2023
Thank you for your kind words! We're thrilled to hear you had a positive experience. Your support means the world to us. Gratefully, Kimpton Monaco-Washington DC

10/10 Fantastiskt

Edith

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Enjoyed my brief stay. Clean, well appointed room. Lion sculpture above the bed and Alexander Hamilton bust in the corner. Free wine at happy hour. Great service in the restaurant. I’d stay there again!
Bodde här 1 natt i november 2023
Svar från Reina Munoz, Front Office Manager 26 dec. 2023
Thank you for your kind words! We're thrilled to hear you had a positive experience. Your support means the world to us. Gratefully, Kimpton Monaco-Washington DC

4/10 Dåligt

Madeline

Gillade: Renlighet
Just a little too hip for its own good. I liked the vaulted ceiling in my room; didn't love the giant lion's head mounted above the bed, and grateful that this property isn't in an earthquake zone. Also didn't love the toilet that took 3 tries to flush even toilet paper; the literally block-long walk to get to my room (and no closer way in, although I could exit thru a side door) and no coffee maker in the room, nor in the lobby on Sunday until 8:30am. Also wasn't so happy that there's a full flight of stairs to lug your bags up to get into the hotel, and there isn't anyone standing outside to ask if you need help. Even in the lobby when i left, no one thought to offer me help carrying my full-size suitcase back down the stairs. To top it off, breakfast was downright depressing. I was the only one there at 7:30 in the morning, yet I was uncomfortably seated in the bar area rather than a normal table (because I was alone? but there was literally no one at any of the other tables...) My breakfast, which to their credit they did comp, included the worst eggs benny I've ever experienced-- poached eggs with the yolks a little gelled (like they sat in a sous-vide bag or something) and felt like a cold jellyfish in the mouth; equally cool and kinda damp english muffin; tiny dollop of thin hollandaise. Eeeyuck, hope the other entrees were better.
Bodde här 2 nätter i november 2023
Svar från Reina Munoz, Front Office Manager 12 jan. 2024
I appreciate your feedback and apologize for any frustration caused. We take your concerns seriously and will use them to improve our service. Your input is invaluable, and we are committed to ensuring a better experience in the future.

10/10 Fantastiskt

Craig M

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i november 2023
Svar från Reina Munoz, Front Office Manager 26 dec. 2023
Thank you for your kind words! We're thrilled to hear you had a positive experience. Your support means the world to us. Gratefully, Kimpton Monaco-Washington DC

8/10 Bra

Mark, Reston

Bodde här 1 natt i november 2023
Svar från Reina Munoz, Front Office Manager 12 jan. 2024
Thank you for your kind words! We're thrilled to hear about your positive experience. Your support means a lot to us, and we're dedicated to delivering excellent service consistently.

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2023
Svar från Reina Munoz, Front Office Manager 26 dec. 2023
Thank you for your kind words! We're thrilled to hear you had a positive experience. Your support means the world to us. Gratefully, Kimpton Monaco-Washington DC

10/10 Fantastiskt

Tiffany

Bodde här 1 natt i november 2023
Svar från Reina Munoz, Front Office Manager 16 nov. 2023
Thank you for the perfect 10 out of 10 rating! We appreciate your positive feedback and look forward to providing excellent service during your future visits.

10/10 Fantastiskt

Elsie

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great DC location
This hotel is in an elegant, historic building in a very walkable part of Washington. Its close to many major landmarks, and the restaurant and bar attract not just tourists but locals too. We will definitely stay here again when we visit DC.
Bodde här 1 natt i oktober 2023
Svar från Reina Munoz, Front Office Manager 11 nov. 2023
Thank you for your kind words! We're thrilled to hear you enjoyed your stay at our historic hotel in Washington. We look forward to welcoming you back on your next visit to DC.Best regards,

10/10 Fantastiskt

Agustin

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Wonderful place
Bodde här 1 natt i oktober 2023
Svar från Reina Munoz, Front Office Manager 20 okt. 2023
We appreciate your feedback and are delighted you had a great time during your stay.

10/10 Fantastiskt

LAURIE

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice and comfortable hotel. Staff was wonderful! Very close to museums and historical monuments.
Bodde här 1 natt i oktober 2023
Svar från Reina Munoz, Front Office Manager 20 okt. 2023
Thanks for sharing your feedback, were so happy to hear that you had a wonderful stay and explored the nearby attractions.

4/10 Dåligt

Sarah

Gillade inte: Renlighet och personal och service
This is the second time I’ve stayed at this property in the last 5 months. The first time, it was absolutely incredible. The staff was amazing and it was the only reason I came back to this hotel for this trip. The staff, specifically the lady at the front desk was horrible! She was rude and not welcoming. The toilet in the room had dried urine on the seat. Overall, I’m reminded that staff make or break the experience. I probably won’t be coming back, there are plenty hotels in the area. Just bummed out how different the experiences were. One amazing, where we decided we’d only want to stay at that hotel to this time where I don’t imagine we’d come back. Extremely disappointed.
Bodde här 2 nätter i oktober 2023
Svar från Reina Munoz, Front Office Manager 11 nov. 2023
Thank you for taking the time to share your feedback. I'm genuinely sorry to hear about the disappointing experience you had during your recent stay. Your comments are important to us, and we take them seriously. Please rest assured that we will address the issues you've raised with our team to ensure a more positive experience in the future.We apologize for falling short of the high standards you experienced during your first stay.

10/10 Fantastiskt

Bradley

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i oktober 2023
Svar från Reina Munoz, Front Office Manager 20 okt. 2023
Thank you for the feedback.

10/10 Fantastiskt

Jack

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i september 2023
Svar från Reina Munoz, Front Office Manager 20 okt. 2023
Thank you for the feedback!

2/10 Väldigt dåligt

John

Reste med sin partner
Gillade inte: Personal och service
The customer service wasn’t the best and I’ll look for a different hotel next time.
Bodde här 1 natt i september 2023
Svar från Reina Munoz, Front Office Manager 11 nov. 2023
Thank you for sharing your feedback. We're sorry to hear about your experience, and we appreciate your honesty. We strive to improve and hope to have another chance to provide you with a more positive stay in the future.

4/10 Dåligt

Ashley

Reste med familj och småbarn
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
Way over priced for the poor quality and customer service. We have stayed in hotels for less $250 per night that were much nicer. Very disappointed!
Bodde här 4 nätter i september 2023
Svar från Reina Munoz, Front Office Manager 11 nov. 2023
We apologize for falling short of your expectations. Your feedback is valuable, and we'll use it to improve. We hope to have the opportunity to provide a better experience in the future.

4/10 Dåligt

Adam

Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service och bekvämligheter
I was excited to book this property having used the bar many times when I lived in DC around the time the hotel opened. The “first floor” is underground and has no windows. The room has little to no amenities. Coffee machine broken, replacement machine which came hour later came with wrong pods. Additional incorrect pods came after another hour long wait in the morning. Both bar areas were closed for a private event and unusable. None of the phone lines to room service or restaurant worked from the hotel room. Would book the Riggs instead - amazing bar there.
Bodde här 1 natt i oktober 2023
Svar från Reina Munoz, Front Office Manager 11 nov. 2023
Thank you for sharing your experience with us. We apologize for the inconveniences you faced during your stay. Your feedback is crucial, and we will address these issues promptly to enhance our services. We appreciate your understanding and hope to have the chance to welcome you back for a more positive experience.

6/10 Okej

Philip

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i september 2023
Svar från Reina Munoz, Front Office Manager 11 nov. 2023
Thank you for your feedback. We appreciate your input and are committed to improving our services. If there are specific areas you feel we can enhance, please let us know. We value your opinion.

10/10 Fantastiskt

Victor, S chesterfield

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i september 2023
Svar från Reina Munoz, Front Office Manager 11 nov. 2023
Thank you for your positive review! We're delighted to hear you had a great experience. We look forward to welcoming you back soon.

10/10 Fantastiskt

john h

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
great hotel by food pricey if you have children with you
Bodde här 1 natt i september 2023
Svar från Reina Munoz, Front Office Manager 11 nov. 2023
Thank you for your positive feedback! We're thrilled you enjoyed your stay. We appreciate your comment on the pricing and will consider it for future improvements. We look forward to welcoming you back.

4/10 Dåligt

Aliah

Reste med sin partner
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
The hotel is an old building so it had a smell once you get to the rooms, It’s not a modern hotel. My initial room was not thoroughly cleaned. A used cup and a used face mask was left in the room. The staff was very friendly and accommodating and switch my room. Overall not a fan of this particular hotel.
Svar från Reina Munoz, Front Office Manager 11 nov. 2023
Thank you for sharing your experience with us. We appreciate your feedback and apologize for any inconveniences. We're glad our staff could address the issue promptly. Your input is valuable as we strive to enhance our services. We hope you'll consider giving us another chance in the future.

10/10 Fantastiskt

Lenke

Gillade: Renlighet
Excellent reception, clean rooms and happy hour!
Bodde här 1 natt i september 2023
Svar från Reina Munoz, Front Office Manager 11 nov. 2023
Thank you for your positive review! We're delighted to hear you had a great experience. We look forward to welcoming you back soon.

4/10 Dåligt

Miles

Gillade: Personal och service och bekvämligheter
Gillade inte: Renlighet
The room I stayed in smelled like mildew. The sheets the pillows.
Bodde här 1 natt i september 2023
Svar från Reina Munoz, Front Office Manager 11 nov. 2023
Thank you for bringing this to our attention. We apologize for the inconvenience you experienced. We take this feedback seriously and will address the issue promptly. Your comfort is important to us, and we appreciate your understanding.

8/10 Bra

Silvia

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We had a great experience but there was no bathrobe's in the room no wine and the restaurant was closed other than that it was pretty good.
Bodde här 2 nätter i september 2023
Svar från Reina Munoz, Front Office Manager 11 nov. 2023
Thank you for sharing your positive experience with us. We appreciate your feedback regarding the missing amenities and restaurant closure. We'll address these concerns to enhance future stays. We look forward to welcoming you back.

10/10 Fantastiskt

Ji

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i augusti 2023

6/10 Okej

Richard

Gillade: Personal och service

10/10 Fantastiskt

Antwon, Jenkintown

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We enjoyed the overall look of the hotel and decor. The Dirty habit restaurant was beautiful with great food. We will be back!
Bodde här 1 natt i augusti 2023

10/10 Fantastiskt

Chris

Bodde här 1 natt i juli 2023

6/10 Okej

Edmund

Gillade: Renlighet och personal och service
Bodde här 1 natt i augusti 2023