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Recensioner av American Inn & Suites Waterford

3 out of 5
American Inn & Suites Waterford
7076 Highland Rd, Waterford, MI

Recensioner

6,4
10 - Fantastiskt i betyg. 141 av 730 recensioner" "
8 - Bra i betyg. 201 av 730 recensioner" "
6 - Okej i betyg. 146 av 730 recensioner" "
4 - Dåligt i betyg. 111 av 730 recensioner" "
2 - Väldigt dåligt i betyg. 131 av 730 recensioner" "

6,6/10

Renlighet

7,4/10

Personal och service

5,4/10

Bekvämligheter

6,0/10

Boendets skick och faciliteter

5,4/10

Hållbarhet

Recensioner

2/10 Väldigt dåligt

Alex

Reste med familjen
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Absolutely disgusting. Smelled of smoke and animals, floors filthy, several men standing around in the hallways with seemingly no place to be and for no reason. Front staff rude and extremely unhelpful. Didn’t even make it into our room because I felt unsafe, not to mention the barking dogs.
Bodde här 1 natt i april 2024

8/10 Bra

lori

Reste med sin partner
Gillade: Personal och service
Gillade inte: Bekvämligheter
the smell of pot was so prevalent in the halls. It was a horrible walk to get to our room at the end of the hall even though it was supposed to be non smoking area. The room was nice and it was clean. It was a safe area to stay.
Bodde här 5 nätter i april 2024

6/10 Okej

Susan

Just not inviting.
Bodde här 1 natt i april 2024

2/10 Väldigt dåligt

Annette, Columbiaville

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
We had to change rooms 3 times before we got an acceptable room. The first room smelled, hair in the freezer, holes in the wall, cigarette burns on the bedding, lights didn’t work in the bathroom, poop in the toliet, and wires hanging where the smoke detector shoukd have been. Room #2 smell, holes in the walls, what looked like a blood spot and cigarette burns on the bedding. Room #3 was better, not great, but okay. We were tild that the owners have only owned the hotel for a few months, very limited staff, and the first ywo rooms were not even supposed to be rented out. I was ready to change hotels and be out the money since it was non-refundable.
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Romauldo

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i april 2024

4/10 Dåligt

Bryant

Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i april 2024

4/10 Dåligt

Rylie

Bodde här 1 natt i mars 2024

4/10 Dåligt

April

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024

2/10 Väldigt dåligt

Angela

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Blood stains on mattress, room smelled like smoke. They didn’t serve breakfast. Staff was nice. Seemed they have limited resources to accommodate
Bodde här 1 natt i mars 2024

4/10 Dåligt

Timothy

Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Very dirty. Floors and carpeting were filthy. I had 5 lights in my room and only one worked. Broken lamps. Old and beat up furniture. Many water stains on the ceiling. Front desk staff was nice, but that was about it.
Bodde här 1 natt i mars 2024

8/10 Bra

James

Gillade: Personal och service
Bodde här 1 natt i mars 2024

10/10 Fantastiskt

Michael

Reste med sin partner
Gillade: Personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Noisy, no breakfast
Bodde här 1 natt i mars 2024

4/10 Dåligt

Lori, canton

Reste i grupp, Affärsresenär
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Front desk guy was helpful, beds were nice and water pressure in tub was great, however, security mindied people would not like the place. Very insecure, we make our own blockade of the door but for normal traveler, not secure or safe. Very dingy, corners were dirty, paint peeling. very outdated. Exterior doors didnt lock and door lock inside had already been kicked in before. Tent got stolen in 10 minutes just 2 miles down street.
Bodde här 1 natt i februari 2024

10/10 Fantastiskt

Kyra

Bodde här 2 nätter i januari 2024

10/10 Fantastiskt

Elizabeth

Reste med familj och småbarn, Reste med familjen, Reste med husdjur
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Been to this location numerous times & its always a pleasure! Staff is super friendly & my kids love the giant jacuzzi tubs in the rooms!
Bodde här 1 natt i februari 2024

4/10 Dåligt

Zoe

Reste med familj och småbarn
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Its exactly what you pay for. The only pleasentries is that I spent less than expected.
Bodde här 1 natt i februari 2024

2/10 Väldigt dåligt

Xzavair

Reste med husdjur
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Nasty room. Nasty hotel. I advise you to sleep elsewhere. I don't even leave reviews
Bodde här 2 nätter i februari 2024
Svar från Guest Relations 14 feb. 2024
Thank you for your feedback, as it helps us to make changes and be better for our guests, we are very sorry that you did not have a better stay and we will send this to the manger for review. Thanks again.

2/10 Väldigt dåligt

MistyDawn

Reste med familj och småbarn
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Horrible
Svar från Guest Relations 29 jan. 2024
Thank you for your feedback, we are very sorry that we let your down and invite you to speak with our manager to resolve any issues.

8/10 Bra

James

Bodde här 1 natt i januari 2024
Svar från Guest Relations 29 jan. 2024
Thank you for your rating and recommendation, we are taking great strides to acheive a clean and comfortable hotel with a geat staff and it is good to see we are inporoving. We wish you safe travels.

4/10 Dåligt

Catherine

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Svar från Guest Relations 29 jan. 2024
Thank you for your rating and business, we appreciate both!

6/10 Okej

Heavin

Bodde här 1 natt i januari 2024
Svar från Guest Relations 8 feb. 2024
Thank you for your rating and patronage, we appreciate both!

2/10 Väldigt dåligt

Amber

Bodde här 2 nätter i januari 2024
Svar från Guest Relations 5 feb. 2024
Thank you for yuor feedback, we are sorry that you did not have a better stay and we invite you to speak with our manager Amy to resolve any issues. Best of luck in your future travels.

6/10 Okej

Syed

Gillade inte: Renlighet och personal och service
Room allocated was full of smoking smell. And has furniture that was simply disgusting. When I called front desk to complaint, the staff member was extremely rude. The next morning the manager helped me and my issues were resolved.
Bodde här 2 nätter i januari 2024
Svar från Guest Relations 16 jan. 2024
Thank you for your feedback, we are very sorry that you were not helped by our front desk. We are making changes and under new management and we have let one fo our staff member go. We are in the midst of re-training.

2/10 Väldigt dåligt

Raeanne

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från Guest Relations 16 jan. 2024
Thank you for your rating and feedback, we are very sorry that you did not have a better stay. We are under new management and making changes.

4/10 Dåligt

Karen

Gillade: Renlighet
Gillade inte: Boendets skick och faciliteter
The first room was cold, the heater was putting out cold air. They moved us from a king room to 2 doubles. That heater was coming off the wall and they had to tape it so the cold air wouldn’t come through. Very disappointed.
Bodde här 1 natt i januari 2024
Svar från Guest Relations 16 jan. 2024
Thank you for your feedback, we apologize that you were not comfortable. We are doing our best to make changes to ensure that you have a better stay. we appreciate you brigning this to our attention.

10/10 Fantastiskt

Beth

Affärsresenär
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Pulling up to hotel- it looked sketchy. Right when you walk in it didnt look bad, then getting in the elevator- i was afraid id die it- it was so outdated & rickety. Walking to the room- they tried to do upgrades but you could tell it was w/the poorest quality/cheapest flooring & the floor was wavey. The room smelled funny, a cheap matress, they gave you 4 couch pillow sized pillows, & a sheet & what looked like a thin curtain for a bedspread- it was dirty & im pretty sure the sheets werent changed in between stays. Lesson learned - you get what you pay for- the only positive was convenience of the location for me. I did survive tho & didnt bring home any bedbugs so theres that.
Bodde här 1 natt i januari 2024
Svar från Guest Relations 10 jan. 2024
While we thank you for your feedback, we are a limited service budget hotel we do our best to keep an affordable rate and keep a comfy hotel and yes the elevator sounds rickety, but it is serviced. We absolutely clean our rooms between every stay, as you know the linens are used by other guests, so we cannot throw them away after every use, there is a chance that they might have a small stain (even tho we bleach them, makeup stains are hard to remove, so again we bleach them and sometimes twice, occasionally you might see shadows) You can request a different set of towels and we are happy to change them out for your during the day anytime, and at night if you come to the front desk, you can again switch them out, but you will need to give us old ones to switch. We do not want to lose your business and we are under new management (Amy) and she is performing random and regular audits of our hotel and our rooms, She would be happy to help anytime. Yes we are happy that you survived. Best of luck in your future travels.

2/10 Väldigt dåligt

Ashlea

Reste med familjen
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från Guest Relations 8 jan. 2024
Thank you for your business and feedback, we are very sorry that you did not have a better stay and we invite you to speak with our manager to resolve any issues.

8/10 Bra

Madison

Bodde här 1 natt i januari 2024
Svar från Guest Relations 29 jan. 2024
Thank you for your rating and recommendation, we greatly appreciate your business.

8/10 Bra

devan

Reste med familjen
Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Bekvämligheter
Room was large, nice jetted tub in the bathroom. It was a great stay especially for the price, it was discounted from 85 to 55 for the night. The only disappointing thing was the coffee was weak and there were no other amenities for breakfast. Not even creamer… just coffee, cups and lids it was weird. No stirrers or spoons either.
Bodde här 1 natt i december 2023
Svar från Guest Relations 8 jan. 2024
Thank you for the info. I will let the managers know. We appreciate your feedback and business.

2/10 Väldigt dåligt

Eric

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i december 2023
Svar från Guest Relations 8 jan. 2024
Thank you for your rating, we are sorry that you did not have a better stay and we invite you to speak with our manager to let her know of any issues. Best of luck in your future travels.

8/10 Bra

Stephanie

Bodde här 1 natt i januari 2024
Svar från Guest Relations 8 jan. 2024
Thank you for the great rating! We are pleased to hear that you enjoyed your stay and we wish you safe travels and if they bring you this way, please come back and see us!

10/10 Fantastiskt

Steve

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Guest Relations 8 jan. 2024
Thanks Steve! We appreciate the rating and especially your patronage! We hope that you will come back and see us again if you are ever in our area.

2/10 Väldigt dåligt

Tina

Reste med familjen
Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från Guest Relations 8 jan. 2024
Thank you for your rating and business, we appreciate both!

10/10 Fantastiskt

Andrew, Mill Spring

Bodde här 1 natt i december 2023
Svar från Guest Relations 4 jan. 2024
Thank you for your feedback and the awesome rating! We are so happy to hear that you enjoyed your stay and we look forward to your return!

10/10 Fantastiskt

Clarence

Bodde här 1 natt i december 2023
Svar från Guest Relations 23 jan. 2024
Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!

10/10 Fantastiskt

Clarence

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Everyone I dealt with was very friendly and helpful. I originally was staying 1 night to check the place out and ended up staying 3 more nights
Bodde här 1 natt i december 2023
Svar från Guest Relations 4 jan. 2024
Thank you for you patronage and recommendation. We apprecaite both!

4/10 Dåligt

Heather

Reste med familjen
Gillade: Personal och service och rummets bekvämlighet
Gillade inte: Renlighet
Bodde här 1 natt i december 2023
Svar från Guest Relations 2 jan. 2024
Thank you for your rating and your business, we appreciate both.

6/10 Okej

Dave

Bodde här 1 natt i december 2023
Svar från Guest Relations 2 jan. 2024
Thank you for your patronage! We greatly appreciate it! We wish you the best New Year.

2/10 Väldigt dåligt

Ellyn

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i december 2023
Svar från Guest Relations 26 dec. 2023
Thank you for your feedback, we are very sorry that you were let down and we are under new management and are open to any suggestions, as we are making changes, so please feel free to let our manager know. Thank you.

8/10 Bra

Yuliya

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från Guest Relations 26 dec. 2023
Thank you for your feedback and especially your business, we greatly appreciate it!

8/10 Bra

william

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Cozy Stay
Said it had breakfast,but they don't have one. Only coffee. Little hard to find at night because they have no sign. Nice hotel though.
Bodde här 1 natt i december 2023
Svar från Guest Relations 18 dec. 2023
We do not have breakfast and we have not offered this for at least that past year, please let us know where you are seeing this as we will change it, although there are hundreds and hundreds of sites that are not managerd by us that we are not responible for. Please check our website for the most up to date info. We are sorry it was confusing and we greatly appreciate your review and especially your business.

4/10 Dåligt

Benjamin J.

Reste med familjen
Gillade: Bekvämligheter och boendets skick och faciliteter
Gillade inte: Personal och service
The gentleman at the front desk was impatient and rude when there was no one else around. Completely unwarranted when he's the first face of the company we see.
Bodde här 1 natt i december 2023
Svar från Guest Relations 16 dec. 2023
Thank you for your feedback, we are very sorry that this was your experience, we are under new management and we are training our staff, we will absolutely take this into consideration and speak with our clerk. Again we thank you for sharing and we value your business.

10/10 Fantastiskt

Schenely

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Gillade inte: Bekvämligheter
Having a jacuzzi tub was my favorite. So relaxing and peaceful on a snowy night.
Bodde här 1 natt i november 2023
Svar från Guest Relations 14 dec. 2023
Wonderful! We are so happy to hear that you were able to to enjoy the tub, it is fabulous! We appreciate the compliments and hope you will return to visit again!

2/10 Väldigt dåligt

Valerie

Reste med familjen
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Staff member at the front desk was not friendly or cordial. Had to bring down and exchange the bed comforter due to being stained and not cleaned. The same staff member mentioned above did not apologize for the inconvenience. The new bed comforter had bleach stains and holes. Bathtub had mold. Cigarette smoke was smelled throughout the entire venue. The place needs major renovation.
Bodde här 1 natt i december 2023
Svar från Guest Relations 14 dec. 2023
Thank you for your feedback, we appreciate it and we apologize that you did not have a better stay.

10/10 Fantastiskt

Abigail

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Staff was amazing love that the pool is open back up. Don't always like the smoke smell in some area's. Its a nice location we come here often for swim meets during the winter season.
Bodde här 1 natt i december 2023
Svar från Guest Relations 14 dec. 2023
Thank you, we are taking great steps to ensure that you have a good stay, we are happy to hear you are enjoying our pool and we appreciate your loyalty!!

4/10 Dåligt

Kyle

Gillade inte: Renlighet och boendets skick och faciliteter
Seems sketchy and unsafe, went to our room and immediately checked out. Room was a no smoking one and you could still smell cigarette smoke and as soon as you open the door.
Bodde här 1 natt i november 2023
Svar från Guest Relations 4 dec. 2023
Thank you! As we mentioned, on the other platform, we are very sorry that this was your experience and we are under new management and we are listening and making changes, we are a non-smoking facility, but we cannot guarantee that our guests do not smoke in the room, we do our best to clean and this room should have been cleaned, for smoke. However at the time of check in, we request that you check the room and let us know as we have other rooms and can move you to a more suitable room, if needed. Thank you and we wish you the best in your future travels.

10/10 Fantastiskt

Emanwel

Bodde här 1 natt i november 2023
Svar från Guest Relations 20 dec. 2023
Thank you for the awesome rating! We are happy to see that you enjoyed your stay. We thank you for taking the time to share and we hope to welcome you back if you are ever in our area again!

10/10 Fantastiskt

Dionshawn

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Lovely
Bodde här 1 natt i november 2023
Svar från Guest Relations 29 nov. 2023
Thank you, we are so happy to hear that you enjoyed your stay and we hope to welcome you back again when you are in the area.

6/10 Okej

Ryan T.

Somehow my reservation was not found and we had to wait and call and have it confirmed. Just inconvenient, especially when there are so many apps to choose from. I typically choose Orbitz, but will explore other options going forward
Bodde här 1 natt i november 2023
Svar från Guest Relations 29 nov. 2023
Thank you for your feedback, while we understand, we cannot guarantee anything on a 3rd party, except that we will find you a room. We understand you were inconvenienced, but that would be the App. We appreciate your business and hope to welcome you back again.

8/10 Bra

Jayontay

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i november 2023
Svar från Guest Relations 22 dec. 2023
Thank you for your recommendation, we greatly appreciate it. We wish you Happy Holidays and Hope to welcome you back if you are ever in our area.