Hotell i Waterloo

“I tried to reduce my stay by one night and was told by the property that they would wave the charges for the extra night that I didn’t need, but I was charged anyway. Also, the room smelled unbelievably bad and the surface of the bathtub was pealing up. I checked out immediately due to the smell. I acknowledge that I needed to pay for one non-refundable night, but I was told by the hotel and Expedia that the second night would be waved and that did not happen. Also, the exterior of the hotel...

“Everything was great!!”

“Parking was convenient. Staff was friendly and helpful.”

“Clean room and nice place to stay, only negative was some door and hallway noise outside the room.”

“Stated 2 nights, requested the room be cleaned , new towels. Was assured this would be done , by evening, it was not and only got excuses. So tired of post covid crap!”

“Ingenstädning alls, samma handdukar i dagar ingen påfyllning av toa-papper. Frukost OK. Byta av sängkläder bestod i att rycka av lakan och örngott men inte ersätta det utan täcke och kuddar utan örngott låg i en hög på sängen.”

“Good breakfast and newer renovations.”

“The breakfast was amazing!”

“The place is amazing this is the best place that I’ve ever been .The room was beautiful ,clean and spacious ,We love the hot tub and all the amenities.My family also enjoy the swimming pool clean and cool.My son enjoyed playing with the cat.The host is very friendly and nice people .Breakfast is delicious.Excellent planning to come back again next time.”

“One of the nicest places I’ve stayed at in a long time. Staff were also very nice and friendly.”

“Older accommodation. A little run down. AC fan very noisy i had to turn it off middle of the night. Good breakfast Hot tub and pool was good.”

“More options for breakfast would have been nice ”

“The staff was quite friendly, but the breakfast was pretty lame--even by hotel standards. The reason I'm knocking off stars is because they had no shuttle bus available from the airport. Apparently you have to book this 24 hours in advance. I would never have chosen this hotel, except for the shuttle from the airport. I ended up booking a $47 Uber and was quite displeased.”

“Property was clean, in a good spot with access to stuff. Pool and gym looked good. Restaurant had great food. I liked that I could tip the room attendant from my phone with a QR code. Only problem I had was the lavatory sink had no hot water and the bathroom had a weird smell. Beyond that I would stay there again no problem.”