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Recensioner av Quest Atrium Serviced Apartments

3.5 out of 5
Quest Atrium Serviced Apartments
154 The Terrace, Wellington

Recensioner

7,6

Bra

10 - Fantastiskt i betyg. 309 av 1353 recensioner" "
8 - Bra i betyg. 596 av 1353 recensioner" "
6 - Okej i betyg. 298 av 1353 recensioner" "
4 - Dåligt i betyg. 122 av 1353 recensioner" "
2 - Väldigt dåligt i betyg. 28 av 1353 recensioner" "

7,8/10

Renlighet

8,2/10

Personal och service

8,0/10

Bekvämligheter

7,2/10

Boendets skick och faciliteter

7,8/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Diego

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Leg Ft
Bra hotel
Bodde här 5 nätter i januari 2019
Svar från Kelsey A 21 mars 2019
Thanks for staying with us. We appreciate your feedback!

6/10 Okej

Rickard

Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 4 nätter i februari 2018
Svar från Kelsey A 19 apr. 2020
Thank you for taking the time to leave your review. We appreciate your feedback.

8/10 Bra

Anisa

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Skulle boka igen
Väldigt lyhört, blev väckt flera gånger under natten. Men fint fräscht rum. Ligger centralt.
Bodde här 2 nätter i januari 2018
Svar från Kelsey A 20 apr. 2020
Thank you for taking the time to leave your review. We appreciate your feedback.

10/10 Fantastiskt

Stefan

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bra boende
Hjälpsam personal och städning varje dag. Minilägenheten är utrustad med allt man behöver tex diskmaskin och tvättmaskin med inbyggd torktumlare. Bra läge nära till attraktioner. Promenadavstånd till museet te papa som är en fin upplevelse. Massvis med resturanger, båtturer, wellington cablecar och mycket annat. Om man ämnar att ta färjan till Picton och bor här är det närmast till bluebridge terminalen ca10 min promenad.
Bodde här 4 nätter i oktober 2017
Svar från Kelsey A 19 apr. 2020
Thank you for taking the time to leave your review. We appreciate your feedback.

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Trevligt o centralt m pool
Trevlig, hjälpsam o kunnig receptionist Fin pool i gymet
Svar från Kelsey A 20 apr. 2020
Thank you for taking the time to leave your review. We appreciate your feedback.

10/10 Fantastiskt

Gert

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Svar från Kelsey A 20 apr. 2020
Thank you for taking the time to leave your review. We appreciate your feedback.

2/10 Väldigt dåligt

Corban

Reste med familjen
Gillade inte: Bekvämligheter
not very spacious, it says there is a pool at the hotel but you have to walk 7 minutes to get there which wasn’t very convenient as we had expected for it to be there. the customer service wasn’t great the women who delt with us didn’t know what she was doing. when we had questions we were not given answers and had to ask for the manager
Bodde här 1 natt i mars 2024
Svar från Quest Atrium Team 1 apr. 2024
Hi Corban, Thanks for taking the time and provide us with feedback. It is stated on Expedia that the pool is offsite at the gym our guests have access to in the policies. As for our staff, we have new members to our team who are still ongoing training, the manager stepped in to clarify a few points. Thanks you for understanding, we truly appreciate it. Kind Regards, Quest Atrium

8/10 Bra

Duane

Bodde här 2 nätter i mars 2024
Svar från John 15 apr. 2024
Hi Duane, Thanks for taking the time and provide us with feedback. It's good to hear that you have enjoyed your stay with us at Quest Atrium/ We hope to see you again in the future. Thanks, Quest Atrium Team

6/10 Okej

Ian

Reste med sin partner
Gillade inte: Bekvämligheter och boendets skick och faciliteter
On arrival reception was closed with a number to call. As we were having phone problems fortunately gentleman staying at the units made contact on our behalf. It appears that the apartments may be used for long term housing as one person we spoke to had been there for 8 months. On opening our curtains we looked into a room that looked like it had been occupied by squatters as there was rubbish in the room and onto the balcony. On arrival back on our second day at 4.30pm our room had still not been serviced and as such just got some new towels. Definitely would not recommend staying here and question some of the reviews.
Bodde här 3 nätter i mars 2024
Svar från John 12 apr. 2024
Hi Ian, Thanks for taking the time and provide us with feedback. We are a mixed-use apartment hotel in which we share the building with private tenants. You arrived during the Homegrown festival and we apologise for the delay in servicing the rooms. You have booked a standard studio with us which faces the atrium. Our One-Bedroom apartments have plenty of space and are externally facing. May I suggest you try those rooms next time you visit Wellington?

8/10 Bra

Wendy, Blenheim

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
The room was clean and comfortable.
Bodde här 2 nätter i februari 2024
Svar från Quest Atrium Team 1 apr. 2024
Hi Wendy, Thanks for taking the time and provide us with feedback. It's good to hear that you have enjoyed your stay with us at Quest Atrium and the team did a fantastic job. We hope to see you again in the future. Thanks, Quest Atrium Team

8/10 Bra

Edmund

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Small studio apartment. Hope they put in better black out curtains. Reception was very nice.
Bodde här 2 nätter i februari 2024
Svar från Quest Atrium Team 1 apr. 2024
Hi Edmund, Thanks for taking the time and provide us with feedback. It's good to hear that you have enjoyed your stay with us at Quest Atrium and the team did a fantastic job. We hope to see you again in the future. Thanks, Quest Atrium Team

10/10 Fantastiskt

Rhondda

Bodde här 3 nätter i januari 2024
Svar från Quest Atrium team 23 jan. 2024
Hi Rhondda, Thanks for taking the time and provide us with feedback. It's good to hear that you have enjoyed your stay with us at Quest Atrium and the team did a fantastic job. We hope to see you again in the future. Thanks, Quest Atrium Team

8/10 Bra

Karen

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Clean room, bit on the small side. Room facilities were good though. Out of the main CBD and not much dining in area. Probably would stay closer to wharf next time
Svar från Quest Atrium team 23 jan. 2024
Hi Karen, Thanks for taking the time and provide us with feedback. It's good to hear that you have enjoyed your stay with us at Quest Atrium and the team did a fantastic job. We hope to see you again in the future. Thanks, Quest Atrium Team

8/10 Bra

Susan

Reste med sin partner
Gillade: Renlighet och boendets skick och faciliteter
Great location to the city. Quirky perking but you get used to it. We’ve been there before. Not fancy but comfortable. Recommended for short stays with comforts and privacy. Lots of help at the desk.
Bodde här 6 nätter i november 2023
Svar från Quest Atrium team 23 jan. 2024
Hi Susan, Thanks for taking the time and provide us with feedback. It's good to hear that you have enjoyed your stay with us at Quest Atrium and the team did a fantastic job. We hope to see you again in the future. Thanks, Quest Atrium Team

8/10 Bra

Joana

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
friendly reception staff, we love it there. this is our second time staying at Quest. we will be back.
Bodde här 2 nätter i december 2023
Svar från John 26 dec. 2023
Hi Joana, Thanks for taking the time and provide us with feedback. It's good to hear that you have enjoyed your stay with us at Quest Atrium and the team did a fantastic job. We hope to see you again in the future. Thanks, Quest Atrium Team

8/10 Bra

GRAHAM

Bodde här 1 natt i december 2023
Svar från John 22 dec. 2023
Hi Graham, Thanks for taking the time and provide us with feedback. It's good to hear that you have enjoyed your stay with us at Quest Atrium and the team did a fantastic job. We hope to see you again in the future. Thanks, Quest Atrium Team

10/10 Fantastiskt

David

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
It was quiet in my room. The staff were very lovely.
Bodde här 2 nätter i december 2023
Svar från John 22 dec. 2023
Hi David, Thanks for taking the time and provide us with feedback. It's good to hear that you have enjoyed your stay with us at Quest Atrium and the team did a fantastic job. We hope to see you again in the future. Thanks, Quest Atrium Team

6/10 Okej

Paula Jean

Reste med sin partner
The Expedia website said that a pool and exercise facilities were at the ground level of the building. this was not the case - had to walk about 10 mins down the road. consequently only used the pool once. i had wanted to do this every morning of our stay but as i have limited mobility found the extra distance inconvenient. also the pool was not heated. I had booked this hotel especially for the convenience of an easily accessible pool on the ground floor. will not stay here again.
Bodde här 3 nätter i december 2023
Svar från John 22 dec. 2023
Hi Paula, Thanks for taking the time and provide us with feedback. We have relocated our Pool Gym membership to Habit Health since October 2023 and have updated this on Expedia. We hope to see you again in the future. Thanks, Quest Atrium Team

10/10 Fantastiskt

Krystyna

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Like the location. Shower screen and shower head need fixing.
Bodde här 2 nätter i november 2023
Svar från John 4 dec. 2023
Hi Krystyna, Thanks for taking the time and provide us with feedback. It's good to hear that you have enjoyed your stay with us at Quest Atrium and the team did a fantastic job. We have contacted our maintenance team and have adjusted the shower. We hope to see you again in the future. Thanks, Quest Atrium Team

4/10 Dåligt

Ange

Reste med familjen
Gillade inte: Bekvämligheter
For our son’s 12th birthday he wanted to stay in a hotel with a swimming pool (for the first time). This property was advertised with a swimming pool so we booked. Firstly the pool is a 7minute walk from the property, NOT onsite. So we made the trip to the pool only to find out under 14 years of age aren’t allowed to swim. Very disappointed son!!! We will not be back.
Bodde här 1 natt i november 2023
Svar från John 28 nov. 2023
Hi Ange, Thanks for your feedback. I have checked our pool information within Expedia and it did state that our guests have access to the pool nearby rather than it being onsite. We would appreciate a phone call to clarify the terms and conditions of the pool prior to arrival. Unfortunately, we are limited to what we can update on the Expedia site to provide more information to our guests. We have provided a partial refund for the inconvenience.

10/10 Fantastiskt

Maria

Reste med familjen
Gillade: Bekvämligheter och boendets skick och faciliteter
I liked the self contained unit and the TV reception was great. The price was great for a last minute deal which suited my needs at the time for a 3 day stay. I would recommend and stay there again in the future. The only thing that I would say was a negative would be the room service was late, but then I realized there were a lot of rooms. The reception staff were friendly and helpful.
Bodde här 3 nätter i november 2023
Svar från John 20 nov. 2023
Hi Maria, Thanks for taking the time and provide us with feedback. It's good to hear that you have enjoyed your stay with us at Quest Atrium and the team did a fantastic job. We hope to see you again in the future. Thanks, Quest Atrium Team

10/10 Fantastiskt

P

Bodde här 1 natt i oktober 2023
Svar från Quest Atrium Team 28 okt. 2023
Thank you for taking the time to leave your review, P. We truly appreciate your feedback and we hope to see you next time. Kind Regards,

6/10 Okej

Kerry Helen, Dunedin

Reste med sin partner
Gillade: Renlighet
Noise echoed around atrium, lights around atrium shone around curtains.
Bodde här 2 nätter i oktober 2023
Svar från John 13 okt. 2023
Hi Kerry, Thanks for taking the time and provide us with feedback. Apologies that there were a bit more noise than usual during your stay with us during the school holiday and Wearable Art event in Wellington. We have engaged a contractor to investigate the sensor lights in the common areas. We hope to see you again in the future. Thanks, Quest Atrium Team

8/10 Bra

O'Connor, Avon and

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Friendly staff.
Bodde här 2 nätter i september 2023
Svar från Quest Atrium Team 5 okt. 2023
Thank you for taking the time to leave your review, Avon. We truly appreciate your feedback and we hope to see you next time. Kind Regards,

10/10 Fantastiskt

Graham

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Very centrally located in the heart of the CBD with really helpful and informative staff. A nice apartment to stay in with good amenities including access to a well equipped gym and a handy washer / dryer in the room. Would stay here again.
Bodde här 5 nätter i september 2023
Svar från Quest Atrium Team 1 okt. 2023
Thank you for taking the time to leave your review, Graham. We truly appreciate your feedback and we hope to see you next time. Kind Regards,

4/10 Dåligt

Liz

Reste med sin partner
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Proximity to CBD is OK Lifts Dirty Bathroom Mouldy Directions to Carpark Difficult Very Small Unit Only On site parking is a loading zone Not the best Quest we have ever stayed in
Bodde här 3 nätter i september 2023
Svar från John 4 okt. 2023
Hi Liz Thanks for taking the time to provide us with your feedback. I feel some of the areas that you are not happy with were not fairly assessed. Understand that you were frustrated in the first instance in finding the hotel as there are several Quests on the same street. I am sure giving us a call or putting our address into the GPS will point you in the right direction. As for the car parking, we have provided instructions and a map to get to the back of our building, and I personally went to the back of the building to help you identify the entrance as well as pass you a better car parking spot when I saw you have a much bigger car. You have booked a Studio apartment with us and the photos and size were stated on Expedia. If you need more space, you should have talked to us and we would have suggested that our One-Bedroom apartment might be a better choice. Understand that you are owners of a Boutique Lodge in Taupo, but it is unfair that you are comparing the size of the room and Wellington traffic/infrastructure with Taupo. Our aim is to provide an affordable apartment-style living option within the Wellington CBD. As for the bathroom, would you be kind enough to share more with us as we were not able to find what you were referring to? Thanks

8/10 Bra

Jill

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Ideal location to central city within easy walking distance to harbour , places of interest and restaurants.
Bodde här 2 nätter i september 2023
Svar från Quest Atrium Team 27 sep. 2023
Thank you for taking the time to leave your review, Jill. We truly appreciate your feedback and we hope to see you next time. Kind Regards,

10/10 Fantastiskt

Vicki

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Easy to find (as long as you know which Wellington Quest you are staying at - there are 2) easy access. Great service, friendly and helpful. The access to town through the hotel across the road is very handy.
Bodde här 2 nätter i september 2023
Svar från Quest Atrium Team 25 sep. 2023
Thank you for taking the time to leave your review, Vicki. We truly appreciate your feedback and we hope to see you next time. Kind Regards,

8/10 Bra

Alison

Reste i grupp
Gillade: Bekvämligheter och boendets skick och faciliteter
The staff were extremely helpful and friendly. The noise from the road and the unit above was very loud. Inside the building felt very safe with access only available to those who were staying there. The room could have been cleaner (check under the couch cushions). The cooking odours from the rooms was very noticeable. However, our stay there was great.
Bodde här 2 nätter i september 2023
Svar från Quest Atrium Team 24 sep. 2023
Thank you for taking the time to leave your review, Alison. We truly appreciate your feedback and we hope to see you next time. Kind Regards,

10/10 Fantastiskt

Linda

Gillade: Renlighet och boendets skick och faciliteter
Great location. Staff were very accommodating
Bodde här 1 natt i september 2023
Svar från Quest Atrium Team 21 sep. 2023
Thank you for taking the time to leave your review, Linda. We truly appreciate your feedback and we hope to see you next time. Kind Regards,

4/10 Dåligt

Alan

Bodde här 4 nätter i augusti 2023
Svar från John 22 sep. 2023
Hi Alan.Thanks for your time and for providing your feedback to us. May I ask in more detail about your reasons behind this, please? Appreciate if you are able to share more details with us so we can investigate more into it. Thanks

8/10 Bra

Paul

Reste med sin partner
Gillade: Boendets skick och faciliteter
I liked the kindness of the staff. Lovely
Bodde här 2 nätter i augusti 2023
Svar från John 26 aug. 2023
Hi Paul, Thanks for taking the time and provide us with feedback. It's good to hear that you have enjoyed your stay with us at Quest Atrium and the team did a fantastic job. We hope to see you again in the future. Thanks, Quest Atrium Team

10/10 Fantastiskt

Gresham

Affärsresenär
Gillade: Renlighet och rummets bekvämlighet
Bodde här 1 natt i augusti 2023
Svar från John 26 aug. 2023
Hi Gresham, Thanks for taking the time and provide us with feedback. It's good to hear that you have enjoyed your stay with us at Quest Atrium and the team did a fantastic job. We hope to see you again in the future. Thanks, Quest Atrium Team

10/10 Fantastiskt

DHEERAJ

Bodde här 1 natt i augusti 2023
Svar från Quest Atrium Team 3 sep. 2023
Thank you for taking the time to leave your review, Dheeraj. We truly appreciate your feedback and we hope to see you next time. Kind Regards,

10/10 Fantastiskt

Brett

Bodde här 3 nätter i juli 2023
Svar från Quest Atrium Team 2 sep. 2023
Thank you for taking the time to leave your review, Brett. We truly appreciate your feedback and we hope to see you next time. Kind Regards,

10/10 Fantastiskt

Glenn

Reste med familjen
Gillade: Bekvämligheter
I have answered this questionnaire on the brochure in our room. The one thing I was disappointed in was when booking on line I specifically stated I would pay when we arrived and the payment was taken out of my credit card. The lady on the desk when we arrived actually argued that I hadn't replied to an email. I did not want it charged on my credit card but had to leave it as she couldn't change it. The question should not be there if it is going to be ignored.
Bodde här 2 nätter i augusti 2023
Svar från Quest Atrium Team 15 aug. 2023
Thank you for taking the time to leave your review, Glenn. We appreciate your feedback and have noted your comments to the relevant departments for improvements. Kind Regards,

8/10 Bra

Adam

Gillade: Renlighet
Decent apartment
Apartments were decent with dishwasher and washing machine. However very strong spice/curry smell around building and corridors. Wouldnt recommend courtyard room as no fresh air. Overall great location easy access to Wellington buses, shopping and tram.
Bodde här 5 nätter i juni 2023
Svar från Quest Atrium Team 9 aug. 2023
Thank you for taking the time to leave your review, Adam. We truly appreciate your feedback and we hope to see you next time. Kind Regards,

10/10 Fantastiskt

Boya

Bodde här 3 nätter i augusti 2023
Svar från John 26 aug. 2023
Hi Boya, Thanks for taking the time and provide us with feedback. It's good to hear that you have enjoyed your stay with us at Quest Atrium and the team did a fantastic job. We hope to see you again in the future. Thanks, Quest Atrium Team

10/10 Fantastiskt

Katherine, Irvine

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 4 nätter i juli 2023
Svar från Quest Atrium Team 5 aug. 2023
Thank you for taking the time to leave your review, Katherine. We truly appreciate your feedback and we hope to see yo next time. Kind Regards,

10/10 Fantastiskt

JoAnne

Reste med familjen
Gillade: Renlighet och rummets bekvämlighet
Great 3 day stay in the city.
Check in was a breeze. Loved the security key pads (3) involved to get into building. Felt safe. Had a front street facing room. Was surprised how quiet it was for Wellington. Room layout was great & well arranged. Plenty of room to move, so never felt in each other pockets. Kitchen perfect size for 3 nights. Plenty of dishes & space. Very clean rooms. Beds comfortable & used heated blankets for warmth at night. Great sleep. Very clean entrances, elevator & hallway. Great stay! Highly recommend
Bodde här 3 nätter i juli 2023
Svar från Quest Atrium Team 30 juli 2023
Thank you for taking the time to leave your review, JoAnne. The team was so happy to see this. We truly appreciate your feedback and we hope to see yo next time. Kind Regards,

6/10 Okej

Dawn

Reste med sin partner
Gillade: Renlighet och bekvämligheter
A little over-priced for the size of the room. However, we stayed during the woman's FIFA football, so prices may have increased for the time we stayed. Studio rooms are small, but had everything we needed. No traffic noise. I would book one bedroom apartment for a longer stay and would prefer external window. Staff at desk were very helpful and friendly. Great location.
Bodde här 2 nätter i juli 2023
Svar från John 28 juli 2023
Hi Dawn, Thanks for taking the time and provide us with feedback. It's good to hear that you have enjoyed your stay with us at Quest Atrium and the team did a fantastic job. Yes, the room was priced higher than normal due to FIFA event, but we have kept it to a reasonable rate. With that said, are you able to review your rating?We hope to see you again in the future. Thanks, Quest Atrium Team

8/10 Bra

Rachel

Bodde här 5 nätter i juli 2023
Svar från Quest Atrium Team 26 juli 2023
Thank you for taking the time to leave your review, Rachel. We truly appreciate your feedback and we hope to see yo next time. Kind Regards,

8/10 Bra

Alyssha

Gillade: Renlighet
Bodde här 2 nätter i juli 2023
Svar från John 25 juli 2023
Hi Alyssha, Thanks for taking the time and provide us with feedback. It's good to hear that you have enjoyed your stay with us at Quest Atrium and the team did a fantastic job. We hope to see you again in the future. Thanks, Quest Atrium Team

10/10 Fantastiskt

Sarah

Gillade: Bekvämligheter och boendets skick och faciliteter
Bodde här 2 nätter i juli 2023
Svar från John 25 juli 2023
Hi Sarah, Thanks for taking the time and provide us with feedback. It's good to hear that you have enjoyed your stay with us at Quest Atrium and the team did a fantastic job. We hope to see you again in the future. Thanks, Quest Atrium Team

8/10 Bra

Jim

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Nice and handy to down town Wellington
Bodde här 1 natt i juli 2023
Svar från Quest Atrium Team 19 juli 2023
Thank you for taking the time to leave your review, Jim. We truly appreciate your feedback and we hope to see yo next time. Kind Regards,

10/10 Fantastiskt

P De

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
The property was nice and spacious. It was also clean and tidy.
Bodde här 2 nätter i juni 2023
Svar från John 26 juni 2023
Hi, Thanks for taking the time and provide us with feedback. It's good to hear that you have enjoyed your stay with us at Quest Atrium and the team did a fantastic job. We hope to see you again in the future. Thanks, Quest Atrium Team

10/10 Fantastiskt

Ryan William

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Great location, front-desk staff were exceptionally friendly and helpful. Overall made for a great stay!
Bodde här 12 nätter i juni 2023
Svar från Quest Atrium Team 19 juni 2023
Thank you for taking the time to leave your review, Ryan. We truly appreciate your feedback and we hope to see you next time. Kind Regards,

10/10 Fantastiskt

CHI VI

Affärsresenär
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Good place and friendly to guests
Bodde här 6 nätter i juni 2023
Svar från Quest Atrium team 12 juni 2023
Thank you for taking the time to leave your awesone review, Chi. We truly appreciate your feedback and we hope to see you next time. Kind Regards,

8/10 Bra

Dalip

Gillade: Renlighet och bekvämligheter
Bodde här 2 nätter i juni 2023
Svar från Quest Atrium Team 7 juni 2023
Thank you for taking the time to leave your review, Dalip. We truly appreciate your feedback and we hope to see yo next time. Kind Regards,

8/10 Bra

Sarah

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Bodde här 2 nätter i maj 2023
Svar från Quest Atrium Team 31 maj 2023
Thank you for taking the time to leave your review, Sarah. We truly appreciate your feedback and we hope to see yo next time. Kind Regards,