Very polite and efficient on reception, covering a few positions as got breakfast bag ready as well. Upgraded to a different room on arrival which was a nice surprise, room very nice and modern shower room. Only quibble is that understandably they are trying to reduce contact for cleaners during this time so no proper cups or cutlery in room, but having only 1 paper cup and 1 bamboo spoon to make tea in room is not easy as it needs to be washed out between cups so gets a bit messy after a while, especially as no other spoon is provided for breakfast yogurt, however I did realize later you could ask for proper cups/spoons, maybe sign should be a bit clearer on that as not everyone reads the full page of notes. Local shops nearby to get anything you need including food during this time. This is a traditional hotel so dont expect a modern look. Pleased with stay.