"The hotel is nicely located in Chicago, within walking distance of some very cool areas. However, the hotel itself feels quite old and not very clean. You can clearly see dust, stains, and even some old hairs in the room. The carpet is unattractive, and the bathroom has mold in several places. There was also a lot of dust or greasy buildup around the electrical outlets.
If you stay on the 8th floor, as we did, you may have to wait a long time for the elevator. In the mornings, the cleaning staff are very loud, and you can hear them talking and shouting in the corridors. The doors are not soundproof and also let light from the hallway into the room at night, which is quite disturbing.
The reception staff were not particularly friendly compared to other hotels we stayed at during our trip. They seemed stressed and somewhat short in their communication. Additionally, the snacks in our room had already been opened by previous guests, which was odd and honestly quite unpleasant."
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