Familjehotell i West Madison

“Location, cleanliness and comfortability were excellent. Upon checking in, there was only one employee working the front desk. Only one of the computers was accepting credit cards. I would think at check-in time, a busy time of the day, there would be two people out front checking in visitors. This resulted in a long line of about 8 people deep. I waited in line at least 15 minutes to be checked in. Then, upon arriving at our 3rd floor room, our key cards didn't work. Instead of going back down...

“Beds were super comfy, hotel was very clean, & workers were very friendly! Pool wasn't working- again (wasn't working back in April either). Should get a discount if not working or at least notified when booking. Was very disappointed in this as my child was planning on swimming. Breakfast was the exact same both mornings- should switch it up so you're not stuck with the same food. Didn't eat much since the eggs, potatoes, & sausage links are peppery & I can't eat anything wit pepper. Breakfast...