Hotell i West Malvern

“Vistades på hotellet i fyra dygn. Vi hade rum 206 på hotellet. Vi sade till första dagen att alla kalkstensplattor i badrummet var lösa och att det luktade avlopp när man öppnade ytterdörren. Tror inte att badrumsgolvet kommer att åtgärdas och det känns oacceptabelt att de låter gäster bo i rummet.”

“Excellent period hotel with very accomodating staff”

“Excellent, large room with a large,comfy bed. Excellent breakfast with a large choice served by friendly and cheerful staff. Our children enjoyed the spa facilities.”

“Nice situated hotel”

“The guy that is running it was very welcoming and helpful - definitely recommend”

“Everything as good as would expect ”

“The room was spotless and was well maintained with everything functioning as it should. The staff were courteous. The restaurants were spotless too. ”

“Cloe the deputy manager was awesome! We had a medical event & she absolutely owned it! Rang 111 with us, relayed info,organised taxi to ED,showed that extra genuine care by sending us with water and biscuits, made sure the night porter knew we would need access & checked in with us in the morning extending check out without us asking! She did all this with professionalism and respect and led her team to give a seamless friendly & efficient service. Would recommend without hesitation and 5...

“Snabb incheckning, bra tos från personalen om vad man kan göra i Cheltenham, bra parkering med laddmöjlighet och OK frukost.”

“Cleanliness and comfort of everything including beds ”

“Så trevligt boende med spännande historia! Jag trivdes mycket bra. Dessutom väldigt centralt! ”

“Very helpful staff on Reception, in the Spa and Housekeeping. ”

“The food is amazing. Love the gluten free options. ”

“Nice cosy atmosphere. Great breakfast. Slept well. Fantastic view. Would stay here again.”

“The room is clean and has everything you need. What stood out easily was the staff that are amicable, prompt and professional to ensure your stay is accommodated for.”

“Fabulous room, very modern with TV, tea, coffee and biscuits, iron and ironing board, hairdryer - in fact everything you could possibly need. Bathroom was a 'wet room' with a super shower. Breakfast was enormous with plenty of tea or coffee. All the staff were extremely helpful and couldn't do enough to assist. Well worth staying here if visiting the area.”

“Perfect location and excellent rooms!”